Workforce Management Specialist

Job Title: Workforce Planning & Resource Lead

Location: Pune, Baner

Job Types: Full-time, Permanent

Reporting To: Delivery Head / PMO

Work Nature – Full time Work from Office.

Role Overview

The Workforce Planning & Resource Manager is responsible for ensuring optimal workforce utilization across Time & Material (T&M) and Fixed Cost projects. The role balances project demands, people aspirations, and business profitability by driving effective resource allocation, workforce forecasting, reporting, and employee engagement. This position works closely with Delivery, HR, and Sales to align staffing with business objectives and plays a strategic role in improving billability, reducing bench costs, and supporting future growth.

Key Responsibilities

1. Resource Planning & Allocation - Forecast and plan manpower requirements across ongoing and upcoming projects. - Match available skills to project demand to maximize utilization. - Maintain an updated database of resource pool and skill inventory.

2. Workforce Optimization & Business Support - Monitor bench and redeploy resources quickly to live or upcoming projects. - Provide staffing support for new bids, proposals, and pipeline projects. - Highlight skill gaps and hiring needs to HR to support business growth. - Balance utilization, delivery quality, and cost-effectiveness to support profitability.

3. People Management - Engage with employees during allocation, redeployment, or project release. - Manage conflicts between project requirements and employee aspirations. - Drive employee engagement by ensuring transparency and fairness in allocation. - Recommend training/upskilling plans to align workforce skills with business needs.

4. Reporting & Forecasting - Prepare dashboards/reports on utilization, bench, roll-offs, and staffing status. - Provide monthly/quarterly workforce forecasts based on sales pipeline and delivery plans. - Share insights with leadership to support revenue planning, hiring strategy, and risk management.

5. Compliance & Governance - Ensure adherence to staffing policies, project contracts, and client requirements. - Maintain accurate allocation and release records for audits and governance reviews.

Skills & Qualifications - Bachelor’s degree in IT/Management or related field. - 5+ years of experience in resource/workforce management in an IT services environment. - Strong knowledge of T&M and Fixed Cost delivery models. - Expertise in resource forecasting, reporting, and analytics. - Advanced skills in MS Excel, workforce dashboards, and resource planning tools. - Strong stakeholder management, people engagement, and conflict resolution skills.

Key Success Metrics - Accuracy of workforce forecasts vs actual demand. - Billable utilization rate (achievement against target). - Bench redeployment turnaround time. - Timely fulfillment of project staffing requirements. - Employee satisfaction in allocation and redeployment processes.