Summary: The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities: 1.Team Management: · Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. · Foster a positive and collaborative team culture that encourages continuous improvement and professional development. · Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. 2.Performance Monitoring and Evaluation: · Monitor individual and team performance against established KPIs (Key Performance Indicators). · Implement performance improvement plans as needed and recognize and reward high-performing team members. · Conduct regular performance reviews and provide constructive feedback to team members. 3.Client Interaction: · Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. · Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. · Maintain strong client relationships and act as a liaison between the team and the client. 4. Process Improvement: · Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. · Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. · Troubleshooting of contact center software, devices and connectivity problems. 5.Training and Development: · Develop and implement training programs to enhance the skills and knowledge of team members. · Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. 6.Reporting and Documentation: · Generate and analyze performance reports to track team and individual performance. · Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications and Skills: · Bachelor's degree in management (Preferred Master's degree) · Fluency in Advance English (C2-Proficient) and Hindi Language. · Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. · Knowledge of customer service best practices. · Strong interpersonal and communication skills. · Excellent problem-solving abilities and the ability to make informed decisions under pressure. · Proficient in using BPO tools and technologies. · Familiarity with relevant industry regulations and compliance standards. · Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates. Show more Show less

Job Title: Digital Marketer (SEO, SMM, Zoho CRM) with WordPress Experience We are seeking a highly skilled and experienced Digital Marketer to join our team, contributing to the growth of our online presence through effective SEO and SMM strategies. This role also involves managing our Zoho CRM and requires expertise in working with WordPress, specifically in the creation and maintenance of portfolio and e-commerce websites. Responsibilities: Develop and implement SEO and SMM strategies to increase website traffic, improve search engine rankings, and engage with the target audience on social media platforms. Conduct keyword research, analyze website and social media analytics, and generate reports to measure and optimize performance. Create and manage creative content for the website, blog, and social media channels to increase engagement and drive conversions. Collaborate with the design team to create visually appealing and effective digital ads and graphics for social media campaigns. Utilize Zoho CRM to manage customer data, track leads, and create/execute email marketing campaigns. Keep social media accounts active by regularly sharing updates and graphics to promote brand awareness, engagement, and loyalty. Monitor and analyze email marketing campaigns and adjust strategies accordingly to optimize performance. Work with WordPress , Developing, updating and managing portfolio and e-commerce websites to ensure a seamless online experience. Stay up to date with industry trends, best practices, and emerging technologies to stay ahead of the competition. Requirements: Bachelor's degree in marketing, Communications, or related field. At least 1 years of experience in digital marketing, with a focus on WordPress, CRM and SEO. Proven experience with Zoho CRM or other CRM software. Experience in Developing and working with WordPress, specifically in managing and updating portfolio/e-commerce websites. Excellent written and verbal communication skills. Strong analytical skills and the ability to interpret data to make informed decisions. Experience with Google Analytics, Google Ads, and social media advertising platforms. Knowledge of HTML, CSS, and JavaScript is a plus. If you are a creative, results-driven, and collaborative digital marketer with a strong understanding of WordPress, SEO and CRM, we encourage you to apply for this exciting opportunity to help shape the future of our company. No of post :1 Job location: Rourkela, Odisha (Work form office) Show more Show less

Job Overview: We are seeking a highly motivated and dynamic Marketing Executive to join our team. As a Marketing Executive, you will be responsible for managing our digital marketing initiatives, lead generation processes, and website maintenance while implementing effective marketing strategies to promote and drive business growth. The ideal candidate should have strong marketing skills, particularly in CRM management, website maintenance, and web analytics. Responsibilities: Lead Generation and CRM Management: · Manage lead generation campaigns and maintain lead database using Zoho CRM · Create and optimize sales funnels for various marketing campaigns · Track and nurture lead through the sales pipeline · Generate regular reports on lead conversion metrics Website and Digital Presence: · Maintain and update company website using WordPress · Implement and manage marketing campaigns through the website · Ensure website content is optimized for lead generation · Handle technical aspects of website updates and campaign implementations Web Analytics and Reporting: · Manage Google Analytics tracking for website performance · Monitor key website metrics including traffic, bounce rates, and conversion rates · Track user behavior and engagement metrics · Analyze campaign landing page performance · Generate regular reports on website performance and user engagement · Implement and track conversion goals in Google Analytics Social Media Management: · Develop and implement social media strategies across all platforms · Create and schedule engaging social media content · Monitor social media metrics and engagement rates · Manage social media advertising campaigns · Engage with followers and maintain brand voice across platforms Additional Responsibilities: · Create compelling content for various marketing channels · Design marketing materials using Canva and other tools · Collaborate with the management team on marketing strategies Qualifications: Technical Skills: · Proficiency in Zoho CRM or similar CRM systems · Experience with WordPress website management · Strong knowledge of Google Analytics and web metrics · Expertise in social media management and marketing · Understanding of SEO principles and best practices Educational Requirements: · Bachelor's degree in marketing, Digital Marketing, or related field · Google Analytics certification is a plus · Additional certifications in digital marketing are beneficial Experience: · 1-2 years of experience in digital marketing · Demonstrated experience in lead generation and CRM management · Proven track record in website management and social media marketing · Experience with web analytics and performance tracking Additional Requirements: · Strong analytical mindset with focus on web metrics and user behavior · Excellent communication and organizational abilities · Ability to work independently and manage multiple projects · Up-to-date knowledge of digital marketing trends and best practices Show more Show less

Summary The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities Team Management: Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. Foster a positive and collaborative team culture that encourages continuous improvement and professional development. Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. Performance Monitoring And Evaluation Monitor individual and team performance against established KPIs (Key Performance Indicators). Implement performance improvement plans as needed and recognize and reward high-performing team members. Conduct regular performance reviews and provide constructive feedback to team members. Client Interaction Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. Maintain strong client relationships and act as a liaison between the team and the client. Process Improvement Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. Troubleshooting of contact center software, devices and connectivity problems. Training And Development Develop and implement training programs to enhance the skills and knowledge of team members. Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. Reporting And Documentation Generate and analyze performance reports to track team and individual performance. Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications And Skills Bachelor's degree in management (Preferred Master's degree). Fluency in Advance English (C2-Proficient) and Hindi Language. Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. Knowledge of customer service best practices. Strong interpersonal and communication skills. Excellent problem-solving abilities and the ability to make informed decisions under pressure. Proficient in using BPO tools and technologies. Familiarity with relevant industry regulations and compliance standards. Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates. (ref:iimjobs.com) Show more Show less

Summary: The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities: 1.Team Management: Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. Foster a positive and collaborative team culture that encourages continuous improvement and professional development. Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. 2.Performance Monitoring and Evaluation: Monitor individual and team performance against established KPIs (Key Performance Indicators). Implement performance improvement plans as needed and recognize and reward high-performing team members. Conduct regular performance reviews and provide constructive feedback to team members. 3.Client Interaction: Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. Maintain strong client relationships and act as a liaison between the team and the client. 4. Process Improvement: Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. Troubleshooting of contact center software, devices and connectivity problems. 5.Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members. Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. 6.Reporting and Documentation: Generate and analyze performance reports to track team and individual performance. Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications and Skills: Bachelor's degree in management (Preferred Master's degree) Fluency in Advance English (C2-Proficient) and Hindi Language. Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. Knowledge of customer service best practices. Strong interpersonal and communication skills. Excellent problem-solving abilities and the ability to make informed decisions under pressure. Proficient in using BPO tools and technologies. Familiarity with relevant industry regulations and compliance standards. Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates.

Summary: The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities: 1.Team Management: · Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. · Foster a positive and collaborative team culture that encourages continuous improvement and professional development. · Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. 2.Performance Monitoring and Evaluation: · Monitor individual and team performance against established KPIs (Key Performance Indicators). · Implement performance improvement plans as needed and recognize and reward high-performing team members. · Conduct regular performance reviews and provide constructive feedback to team members. 3.Client Interaction: · Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. · Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. · Maintain strong client relationships and act as a liaison between the team and the client. 4. Process Improvement: · Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. · Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. · Troubleshooting of contact center software, devices and connectivity problems. 5.Training and Development: · Develop and implement training programs to enhance the skills and knowledge of team members. · Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. 6.Reporting and Documentation: · Generate and analyze performance reports to track team and individual performance. · Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications and Skills: · Bachelor's degree in management (Preferred Master's degree) · Fluency in Advance English (C2-Proficient) and Hindi Language. · Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. · Knowledge of customer service best practices. · Strong interpersonal and communication skills. · Excellent problem-solving abilities and the ability to make informed decisions under pressure. · Proficient in using BPO tools and technologies. · Familiarity with relevant industry regulations and compliance standards. · Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates.

Summary: The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities: 1.Team Management: Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. Foster a positive and collaborative team culture that encourages continuous improvement and professional development. Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. 2.Performance Monitoring and Evaluation: Monitor individual and team performance against established KPIs (Key Performance Indicators). Implement performance improvement plans as needed and recognize and reward high-performing team members. Conduct regular performance reviews and provide constructive feedback to team members. 3.Client Interaction: Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. Maintain strong client relationships and act as a liaison between the team and the client. 4. Process Improvement: Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. Troubleshooting of contact center software, devices and connectivity problems. 5.Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members. Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. 6.Reporting and Documentation: Generate and analyze performance reports to track team and individual performance. Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications and Skills: Bachelor's degree in management (Preferred Master's degree) Fluency in Advance English (C2-Proficient) and Hindi Language. Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. Knowledge of customer service best practices. Strong interpersonal and communication skills. Excellent problem-solving abilities and the ability to make informed decisions under pressure. Proficient in using BPO tools and technologies. Familiarity with relevant industry regulations and compliance standards. Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates.

Summary The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities Team Management: Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. Foster a positive and collaborative team culture that encourages continuous improvement and professional development. Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. Performance Monitoring And Evaluation Monitor individual and team performance against established KPIs (Key Performance Indicators). Implement performance improvement plans as needed and recognize and reward high-performing team members. Conduct regular performance reviews and provide constructive feedback to team members. Client Interaction Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. Maintain strong client relationships and act as a liaison between the team and the client. Process Improvement Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. Troubleshooting of contact center software, devices and connectivity problems. Training And Development Develop and implement training programs to enhance the skills and knowledge of team members. Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. Reporting And Documentation Generate and analyze performance reports to track team and individual performance. Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications And Skills Bachelor's degree in management (Preferred Master's degree). Fluency in Advance English (C2-Proficient) and Hindi Language. Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. Knowledge of customer service best practices. Strong interpersonal and communication skills. Excellent problem-solving abilities and the ability to make informed decisions under pressure. Proficient in using BPO tools and technologies. Familiarity with relevant industry regulations and compliance standards. Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates. (ref:iimjobs.com)

Location: Rourkela, Odisha Summary: The Team Lead in the BPO sector plays a crucial role in managing and leading a team of customer service representatives or other specialized roles within the outsourcing environment. The primary responsibilities include overseeing daily operations, ensuring team productivity and efficiency, and maintaining high-quality service delivery to clients. Responsibilities: 1.Team Management: Lead and supervise a team of BPO professionals, providing guidance, support, and coaching. Foster a positive and collaborative team culture that encourages continuous improvement and professional development. Conduct regular team meetings to discuss goals, address concerns, and disseminate important information. 2.Performance Monitoring and Evaluation: Monitor individual and team performance against established KPIs (Key Performance Indicators). Implement performance improvement plans as needed and recognize and reward high-performing team members. Conduct regular performance reviews and provide constructive feedback to team members. 3.Client Interaction: Serve as the main point of contact for clients regarding day-to-day operations and issue resolution. Collaborate with clients to understand their expectations, gather feedback, and ensure service levels meet or exceed expectations. Maintain strong client relationships and act as a liaison between the team and the client. 4. Process Improvement: Identify opportunities for process improvement and implement efficient workflows to enhance overall team productivity. Work closely with the operations and quality assurance teams to ensure compliance with client requirements and industry standards. Troubleshooting of contact center software, devices and connectivity problems. 5.Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members. Provide ongoing training and support to address skill gaps and keep the team updated on industry trends and best practices. 6.Reporting and Documentation: Generate and analyze performance reports to track team and individual performance. Maintain accurate and up-to-date documentation related to team activities, client interactions, and process improvements. Qualifications and Skills: Bachelor's degree in management (Preferred Master's degree) Fluency in Advance English (C2-Proficient) and Hindi Language. Proven experience in a BPO environment, with a minimum of 2+ years in a leadership or supervisory role. Knowledge of customer service best practices. Strong interpersonal and communication skills. Excellent problem-solving abilities and the ability to make informed decisions under pressure. Proficient in using BPO tools and technologies. Familiarity with relevant industry regulations and compliance standards. Capabilities to handle projects related to contact center operations such as implementing new software, process improvements or system updates.

Job Summary: We are looking for a motivated and enthusiastic Business Development Associate to join our growing team. The ideal candidate will be responsible for generating new leads through cold calls, cold emailing, and identifying online/offline channels to boost visibility. This is a great opportunity for individuals looking to kickstart their career in sales and marketing in a global work environment. Key Responsibilities: Conduct cold calls and cold email campaigns to reach potential customers. • Identify and generate qualified leads through research and outreach. • Explore and suggest new channels for visibility and lead generation (e.g., social media platforms, forums, directories). Maintain and update lead information in CRM tools. Collaborate with the internal team to develop strategies for reaching out to new prospects. Ensure follow-ups with interested prospects to move them through the sales funnel. Prepare and share regular reports on lead generation and outreach effectiveness. Continuously improve outreach tactics based on feedback and performance. Requirements: Bachelor’s degree in any discipline (Marketing/Sales preferred). Excellent verbal and written communication skills in English. Confident, persuasive, and proactive approach to sales. Willingness to work night shifts aligned with international markets. Basic understanding of CRM tools and Google Workspace (Sheets, Docs, etc.) is a plus. Strong desire to learn and grow in the sales domain. What We Offer: Training and mentorship from experienced sales professionals. Opportunity to work with international clients and markets. Dynamic and supportive work environment. Performance-based incentives and growth opportunities.

Job Summary: We are seeking a highly skilled and experienced BPO/Contact Centre Manager to oversee and optimize the operations of our contact centre. The ideal candidate will be responsible for managing teams, improving performance metrics, ensuring customer satisfaction, and driving process efficiencies. This role requires strong leadership, strategic planning, and a deep understanding of contact centre operations. The manager will also be responsible for managing team leads, shift assignments, and client interactions to ensure seamless operations and service excellence. Key Responsibilities: · Oversee day-to-day operations of the contact centre, ensuring efficiency and effectiveness. · Develop and implement strategies to enhance productivity, customer satisfaction, and service quality. · Lead, mentor, and train teams, including team leads, to achieve performance targets. · Manage shift assignments to ensure adequate staffing and operational efficiency. · Monitor key performance indicators (KPIs) such as service level, response time, customer satisfaction, and agent productivity. · Manage workforce planning, scheduling, and resource allocation to optimize operational efficiency. · Ensure compliance with company policies, industry regulations, and quality standards. · Implement and improve standard operating procedures (SOPs) for customer interactions and issue resolution. · Foster a customer-centric culture, resolving escalated customer concerns professionally. · Utilize data-driven insights to enhance customer experience and drive continuous improvement. · Collaborate with cross-functional teams to align contact centre objectives with overall business goals. · Interact with clients to understand their needs, manage expectations, and ensure high-quality service delivery. · Stay updated with industry trends and emerging technologies to enhance contact centre capabilities. Required Qualifications & Skills: · Bachelor's degree in Business Administration, Management, or a related field (Master's preferred). · Proven experience (7+ years) in managing a BPO/contact centre or customer service operations. · Strong leadership, coaching, and team management skills. · Ability to effectively manage team leads and ensure alignment with business goals. · Excellent communication and interpersonal skills. · Proficiency in contact centre software, CRM systems, and reporting tools. · Data-driven mindset with the ability to analyze performance metrics and drive improvements. · Strong problem-solving abilities and conflict resolution skills. · Ability to work in a fast-paced, target-driven environment. · Knowledge of industry best practices and compliance requirements. Knowledge, Skills and Ability You are proactive and take ownership in all you do. Excellent situational awareness in handling objections in dynamic customer environments. Excellent written and verbal communication skills. Leading cross-functional collaboration across global teams Self-motivated, takes the initiative, assumes ownership and runs programs with minimal supervision.