Workforce Management Specialist

5 years

0 Lacs

Posted:21 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Workforce Management (WFM)

Location: Gurugram (Hybrid)


Workforce Management (WFM) professional


This role focuses on: Work allocation, Productivity monitoring, Issue resolution, Performance reporting


cross-functional teams


What We’re Looking For:

  • 3+ years of experience in

    WFM or operations planning

  • Strong background in

    work allocation

    and

    queue/workflow management

  • Proficiency in

    Excel

    ,

    Power BI

    , and tools like

    OnBase

    or

    Salesforce

  • Experience working in

    fast-paced operations

    and collaborating with leadership
  • Excellent

    stakeholder management

    ,

    communication

    , and

    problem-solving skills

  • Domain experience in

    insurance or Finance is required.


Bonus Points:

  • Six Sigma coursework or certification
  • LOMA or relevant insurance certifications


Looking forward to discussing this opportunity with you! Please feel free to share your resume to shivangi.uniyal@stellarconsulting.com

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