Workforce Management Specialist

Role Overview: You will be a full-time on-site Work Force Management (WFM) professional at NetRTech Solutions LLP in Ahmedabad. Your primary responsibility will be to manage workforce scheduling, forecasting, and real-time management to ensure optimal resource utilization and efficiency. Key Responsibilities: - Develop and manage accurate forecasting models to predict workforce needs. - Create effective work schedules to maximize resource efficiency. - Monitor real-time call volume and adjust staffing levels as necessary. - Analyse historical data to improve forecasting accuracy and scheduling strategies. - Prepare and distribute regular performance reports to management. - Collaborate with team leaders to address workforce management issues. - Utilize workforce management software to enhance resource planning. Qualifications Required: - Strong analytical and problem-solving skills - Proficiency in workforce scheduling tools - Experience in forecasting and capacity planning - Excellent communication and interpersonal skills - Knowledge of workforce management best practices - Ability to work under pressure and meet deadlines - Bachelor's degree in business administration, Human Resources, or related field Additional Details: NetRTech Solutions LLP specializes in placements, Technology Consulting, Project execution, Product development and sales, and Training. The company is dedicated to providing expert solutions in the technology sector. Note: Food will be provided at the office during your shift. Cab facility will be provided, and accommodation will be given for 5 days once you relocate. The salary offered is up to 6 LPA. Contact Details: HR Team 8618208176 (Simran),