Vice President - Professional Services

Vice President – Professional Services

Key Responsibilities

Strategic Leadership

• Define and execute the global Professional Services strategy for large-scale ERP/SaaS transformation programs.
• Align delivery strategy with organizational growth, customer value, and operational excellence.

Delivery Excellence

• Lead large, complex global transformation programs across S2P, ERP, O2C, CLM, or related enterprise domains.
• Establish and enforce

  strong PMO governance

  , ensuring structured execution, transparent reporting, and disciplined delivery practices.
• Drive

  proactive risk identification, mitigation planning

  , and issue resolution across programs.
• Implement

  robust change management frameworks

  to maximize user adoption, reduce resistance, and ensure smooth organizational transitions.
• Maintain consistent delivery quality, governance, and customer satisfaction.

P&L Ownership

• Own end-to-end P&L for Professional Services, ensuring revenue growth, profitability, and optimal resource allocation.

Innovation & Automation

• Leverage AI, automation, analytics, and accelerators to modernize delivery models and improve implementation efficiency.

Business Growth

• Collaborate with Sales, Product, and Customer Success teams to create differentiated service offerings and support GTM initiatives.
• Contribute to pre-sales, deal shaping, solutioning, and strategic pursuits.

Thought Leadership

• Represent Zycus in global industry forums, customer advisory boards, and procurement/ERP transformation communities.
• Publish insights and influence industry direction in ERP/SaaS transformation and intelligent procurement.

Customer Value Realization

• Partner with CXOs to ensure seamless onboarding, implementation, and enterprise-wide adoption.
• Deliver measurable business impact—including automation, compliance improvement, cost optimization, and process efficiency.

Practice Development

• Build and scale a world-class Professional Services organization across geographies.
• Develop delivery methodologies, accelerators, and governance models applicable across ERP/SaaS domains.

Required Skills :

-18–25 years

complex global transformation programs

P&L for Professional Services

global delivery organizations

ERP/SaaS implementation methodologies

repeatable service offerings, delivery accelerators, playbooks, and governance models

go-to-market strategies

AI, automation, and analytics

executive presence

-Experience contributing to industry forums, customer advisory boards, or thought leadership within ERP/SaaS transformation (S2P expertise preferred but not mandatory).

About Zycus:

Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.

Cognitive Procurement software