About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education. About The Opportunity We are currently seeking a highly experienced Senior Instructional Designer (ID) to design and develop advanced instructional training materials that support market-leading higher education software and SaaS solutions. In this senior role, you will demonstrate exceptional project management, training needs analysis, training development, and evaluation skills. Our Senior IDs independently develop courses (from entry through advanced levels) for both technical and functional end users. The ability to develop training using multimedia technology and eLearning authoring tools is critical to success in this role. Under the guidance of COO Enablement leadership and learning experience designers (LXDs), the Senior ID acts as a key liaison between stakeholders and Enablement to determine training needs and appropriate methods of delivery. Where you will make an impact Create a comprehensive training vision for stakeholders and transform that vision into engaging instructional strategies and assets, while working closely with LXDs to ensure alignment with the overall training program vision. Recommend appropriate modes of training delivery, including but not limited to, eLearning, instructor-led, and blended training solutions. Apply advanced instructional design theories and best practices to training development to achieve consistent and high-quality results. Build engaging learning activities and compelling course content that enhances retention and knowledge transfer. Lead project management efforts, plan, and organize the development of product training courses. Collaborate closely with LXDs to create development timelines, monitor milestones and deliverables, and communicate potential risks and roadblocks. Adhere to documented instructional design standards and processes to ensure quality and consistency. Assess existing learning resources to ensure quality and accuracy of training content. Determine criteria to assess learner performance. What You Will Bring Minimum of 3 to 5 years of experience interpreting and applying current and emerging adult learning theories and project management strategies to the design and development of training materials. Proven ability to work comfortably in a deadline-oriented work environment and to execute complex projects simultaneously, with a high degree of quality. Demonstrated skill in collaborating on cross-functional teams to efficiently produce accurate training deliverables on schedule. Extensive experience creating a variety of training formats, such as on-demand, instructor-led, and virtual instructor-led. Strong experience engaging with technical content and subject matter. Expertise in designing and developing training in a variety of modalities, such as on-demand (eLearning), instructor-led, and blended experiences. Successful performance on global teams, across a variety of geographic locations and cultures. Ability to summarize technical information (verbally and in writing) for a non-technical audience. Proficiency in content authoring tools such as Articulate 360 suite, Adobe Captivate, Canva, video editing tools, text-to-speech technologies, etc. Demonstrated proficiency with Microsoft Office applications. Strong interpersonal, communication (written and verbal), and organizational skills. Strong critical thinking and problem-solving skills. What makes #Ellucianlife 22 days annual leave plus 11 public holidays Competitive gratuity policy Group insurance and Annual health checkup plan with a variety of family and wellness benefits. Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Wellness Headspace (mental health) Wellbeats (virtual fitness classes) RethinkCare - caregiver support Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few. Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Education Assistance Program Professional development opportunities Show more Show less

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education. About The Opportunity The ‘Consultant- BI Reporting’ uses his superior report development skills and his Data Warehousing/BI knowledge to provide outstanding service to the Ellucian Managed Services client community. He/she will closely work with the Business Users to gather and prioritize the requirements. He/she will be involved in building the prototypes and demonstrating the same to the customer. Once reports are developed and tested he will provide a reports demo to end users. He is also involved in the documenting of functional and technical requirements. Responsibilities also include knowledge sharing through demonstrations and training to technical staff and end users. In addition, the successful candidate will be responsible for needs assessment, solutioning and developing a strong working relationship with the client. Where you will make an impact The ‘Consultant- BI Reporting’ Consultant will: Connect with business users to understand the reporting needs and build/demonstrate prototypes that may suit the user needs Develop and test the reports (requested by the business users) using various reporting tools like SSRS , OBIEE , Cognos, Argos etc Migration of reports from one reporting tool to another. This involves understanding/clarifying the requirements for the existing reports and rebuilding the same in a new reporting tool Debugging the issues with the existing reports and provide the appropriate fixes Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about reporting applications. Analyze code to find causes of errors and revise applications Prepare documents related to requirements and specifications for conversion, reporting, interfaces and custom applications. Write documentation that describes installation and operating procedures. What You Will Bring Overall 4 - 7 years of experience. With 4 + years of relevant experience in the area of reports development Working experience with any of these reporting tools : SSRS , OBIEE, Cognos Strong Data Warehousing concepts (Facts , Dimensions ,Hierarchies , Aggregate tables , Dimensional Data Modelling etc) Strong experience of SQL queries and performance tuning Prior experience of directly working with the business users for gathering the requirements , prototype demonstrations etc Willing to learn new technologies to serve the ever changing customer needs Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, vendors and customers. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed Develop accurate and comprehensive test plans and execute tests according to plans. Desired Skills Knowledge of Cognos , Tableaue Reporting tool Knowledge of ETL development Knowledge about the US Higher Education Domain What makes #Ellucianlife 22 days annual leave plus 11 public holidays Competitive gratuity policy Group insurance and Annual health checkup plan with a variety of family and wellness benefits. Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Wellness Headspace (mental health) Wellbeats (virtual fitness classes) RethinkCare - caregiver support Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few. Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Education Assistance Program Professional development opportunities Show more Show less

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education. About The Opportunity As a Customer Operations Engineer, you will collaborate within our Operations team to support existing customers and onboard new ones for our Smart Plan, Award, and Transfer products. This role involves direct communication with Professional Services, Customer Success, and R&D teams. You will need strong communication and comprehension skills, along with an understanding of business process workflows, Student Information Systems (SIS), Degree Audit systems, and SaaS product fundamentals. Critical thinking and problem-solving abilities are essential. The ideal candidate is comfortable with frequent context switching and thrives in a deadline-driven environment while working under minimal supervision. Where you will make an impact Create and maintain customer tenants in Smart Plan, Award, and Transfer cloud environments. Perform data cloning and migration between various production and non-production environments. Own and maintain product configurations (customer configs), including managing the repository in Git. Assist business analysts in setting up new customer configurations. Develop and maintain data transformation scripts written in Groovy. Manage and coordinate data acquisition schedules and configure corresponding scheduled jobs. Support business analysts in creating advanced Advising Guidelines rules. Set up Single Sign-On (SSO) and role mapping. Configure and manage Award data analysis configurations, schedules, and initial executions. Report and escalate data-related risks to management, ensuring critical customer issues are addressed promptly and effectively. Participate in Tier 2 escalation for production incidents. What You Will Bring Solid knowledge of Git (branching, merging, conflict resolution). Proficiency in SQL and basic programming skills (Groovy, Python, regex). Basic understanding of AWS. Familiarity with SIS, Degree Audit systems, and the U.S. higher education landscape. Excellent attention to detail and time management skills. Good understanding of the software development process and SaaS concepts. Strong understanding of operations, services, and applications. Ability to work effectively in a team and independently with minimal supervision. What makes #Ellucianlife 22 days annual leave plus 11 public holidays Competitive gratuity policy Group insurance and Annual health checkup plan with a variety of family and wellness benefits. Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests 5 charitable days to support the community that supports us Wellness Headspace (mental health) Wellbeats (virtual fitness classes) RethinkCare - caregiver support Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few. Parental leave Employee referral bonuses to encourage the addition of great new people to the team We Foster a learning culture with: Education Assistance Program Professional development opportunities Show more Show less

About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education. About The Opportunity Description of Job Duties: The ‘Consultant- BI Reporting’ uses his superior report development skills and his Data Warehousing/BI knowledge to provide outstanding service to the Ellucian Managed Services client community. He/she will closely work with the Business Users to gather and prioritize the requirements. He/she will be involved in building the prototypes and demonstrating the same to the customer. Once reports are developed and tested he will provide a reports demo to end users. He is also involved in the documenting of functional and technical requirements. Responsibilities also include knowledge sharing through demonstrations and training to technical staff and end users. In addition, the successful candidate will be responsible for needs assessment, solutioning and developing a strong working relationship with the client. Responsibilities: The ‘Consultant- BI Reporting’ Consultant will: Connect with business users to understand the reporting needs and build/demonstrate prototypes that may suit the user needs Develop and test the reports (requested by the business users) using various reporting tools like SSRS , OBIEE , Argos etc Migration of reports from one reporting tool to another. This involves understanding/clarifying the requirements for the existing reports and rebuilding the same in a new reporting tool Debugging the issues with the existing reports and provide the appropriate fixes Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about reporting applications. Analyze code to find causes of errors and revise applications Prepare documents related to requirements and specifications for conversion, reporting, interfaces and custom applications. Write documentation that describes installation and operating procedures. Required Skills/Knowledge/Experience: Bachelor's degree in Computer Science, IT or equivalent degree program. Overall 4 - 7 years of experience. With 4 + years of relevant experience in the area of reports development Working experience with any of these reporting tools : SSRS , OBIEE Strong Data Warehousing concepts (Facts , Dimensions ,Hierarchies , Aggregate tables , Dimensional Data Modelling etc) Strong experience of SQL queries and performance tuning Prior experience of directly working with the business users for gathering the requirements , prototype demonstrations etc Willing to learn new technologies to serve the ever changing customer needs Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, vendors and customers. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed Develop accurate and comprehensive test plans and execute tests according to plans. Desired Skills/Knowledge/Experience: Knowledge of Cognos , Tableaue Reporting tool Knowledge of ETL development Knowledge about the US Higher Education Domain Show more Show less