About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to
lead
, the courage to
innovate
, and the determination to
grow
. At our core, we believe in
humanizing
our approach, recognizing that our people are our greatest strength. With a shared vision of
transformation
, we endeavor to shape a brighter future for higher education.
About The Opportunity
Higher education institutions are rapidly evolving into modern campuses, leveraging cloud technologies to drive student success. We are seeking a Senior Cloud Engineer to join our ERP Production Operations team and contribute to the modernization of Ellucian’s applications, enabling a true SaaS experience.As a Senior Cloud Engineer, you will play a hands-on role in supporting daily operations for Ellucian’s largest and second-largest SaaS SIS platforms. You will work closely with internal Cloud and R&D teams to improve operational efficiency, enhance monitoring, and drive automation. Your contributions will directly impact uptime, customer experience, and service reliability in a high-volume production environment.This role is ideal for someone who thrives in an agile environment, has deep technical expertise in Linux/Windows-based systems, and is passionate about automation, observability, and continuous improvement. If you're excited about solving complex problems and shaping the future of higher education through cloud innovation, we’d love to connect!
Where you will make an impact
- Provide advanced system administration and operational support for cloud-based environments.
- Monitor infrastructure health and performance, ensuring adherence to internal and external SLAs.
- Develop and maintain automation scripts and Infrastructure as Code (IaC) to streamline operations and reduce manual tasks.
- Contribute to the design and implementation of self-healing and auto-recovery solutions to improve incident response and uptime.
- Participate in on-call rotations and assist in root cause analysis and problem management for critical incidents.
- Collaborate with Cloud Engineering, DevOps, and Application teams to support deployment, monitoring, and scaling of services.
- Enhance observability by contributing to the development and adoption of monitoring and alerting tools.
- Document operational procedures, runbooks, and best practices to improve team efficiency and knowledge sharing.
- Participate in code reviews, design discussions, and agile ceremonies, learning best practices and contributing constructively.
- Debug and troubleshoot technical issues, both in development and production environments.
- Write clean, maintainable code with appropriate documentation and unit/integration tests.
- Learn and apply design patterns, system architecture principles, and best practices for performance and scalability.
- Ensure adherence to security standards, accessibility guidelines, and compliance requirements.
- Embrace and contribute to the team culture of knowledge sharing, continuous learning, and mutual respect.
- Mentor junior engineers and share expertise through code reviews, knowledge sessions, and documentation.
- Demonstrate curiosity and aptitude for leveraging AI tools to enhance productivity and problem-solving.
What You Will Bring
- 3-5 years of professional experience in cloud infrastructure, system administration, or DevOps roles.
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible.
- Experience with configuration management tools such as Chef, Ansible, or similar.
- Strong scripting skills in Python, Bash, or PowerShell.
- Familiarity with CI/CD practices and tools such as Jenkins, GitHub Actions, or GitLab CI.
- Understanding of REST APIs, SQL/NoSQL databases, and modern application architectures.
- Familiarity with version control systems (e.g., Git), Agile methodologies, and cloud environments is a plus.
- Solid understanding of monitoring and logging tools (e.g., Datadog, CloudWatch).
- Strong troubleshooting and analytical skills with a focus on performance and reliability.
- Ability to communicate clearly, collaborate effectively, and learn quickly.
- Excellent documentation and organizational skills.
- Passion for automation, continuous improvement, and operational excellence.
- Demonstrated curiosity and aptitude for leveraging AI tools to enhance productivity and problem-solving.
