ReStart Consultant

Ellucian is a global market leader in education technology, empowering innovation for higher education by partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Utilizing an AI-powered platform trained on extensive higher education data, Ellucian drives efficiency, personalization, and engagement for students, faculty, and staff. With a focus on the unique needs of learning institutions, the Ellucian platform offers best-in-class SaaS capabilities and delivers insights essential for the present and future. Their solutions cover the complete student lifecycle, from recruitment and enrollment to retention, workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, extensive partner network, and user community of over 45,000 promote best practices for institutional success and improved student outcomes. At Ellucian, values are rooted in purpose. Embracing leadership, innovation, and growth, the organization humanizes its approach, recognizing the strength of its people. With a shared vision of transformation, Ellucian strives to shape a brighter future for higher education. As a Consultant at Ellucian, you will utilize programming skills and knowledge of customer business challenges to provide exceptional service to the Ellucian customer community. Your responsibilities will include troubleshooting product issues, offering guidance, and providing support to customers. This customer-facing role demands strong consulting skills. Working as a Restart consultant, you will collaborate with a team of analysts dedicated to supporting the customer base. As part of the ActionLine Degreeworks Support team, you will address and resolve issues faced by customers, both internally and externally. Ellucian is seeking individuals who challenge the status quo, take ownership, and collaborate as a team to empower and satisfy customers. The work environment is collaborative, with state-of-the-art facilities and equipment. Regular meetings encourage idea-sharing among team members. Key Responsibilities: - Provide comprehensive support to Ellucian clients and employees by troubleshooting and resolving issues - Document problems and solutions in Ellucian's tracking system, monitoring progress until resolution - Establish effective relationships with other Ellucian staff members - Collaborate with the Action Line team to deliver exceptional client support - Independently address issues and contribute actively to team efforts - Enhance customer self-help by creating accurate knowledge base articles - Continuously learn and adopt new technologies and concepts - Analyze technical and functional impacts, focusing on problem-solving - Utilize AI tools to improve productivity, problem-solving, and decision-making Qualifications: - Proficiency in Unix/Linux command line navigation; Administration experience is a plus - Familiarity with SQL and relational database systems like Oracle - Previous experience in Customer Support or a willingness to start in this field - Strong verbal and written communication skills - Excellent analytical and problem-solving abilities - Quick adaptability to fast-paced environments - Proactive attitude and commitment to client commitments - Additional advantages include familiarity with SSL, REST APIs, Tomcat servers, Cloud concepts, and basic programming knowledge Ellucian offers individuals with a minimum 4-year career break the opportunity to learn and grow. Applicants will undergo an assessment criteria, which will be communicated upon shortlisting. The successful candidate must be willing to visit the office as required, as this position is not fully remote. This facilitates effective learning, collaboration, and support during the Restart program tenure.,