We are looking for a dynamic, results-driven executive with deep SaaS delivery expertise, a proven track record in ERP/SIS/CRM implementation, and the ability to lead through ambiguity, complexity, and change
In this role, youll serve as the voice of the customer, the face of Ellucians delivery, and the architect of a best-in-class experience that aligns to institutional and statewide priorities
This leader will serve as executive sponsor for one of Ellucians largest customer engagementsa system-wide transformation spanning 60+ institutions, as they transition from Colleague SaaS to Banner SaaS over the next 23 years, supporting thousands of students across the state
In addition to leading this enterprise-wide engagement, you will also oversee a team of 7+ Program Directors, each responsible for system-level delivery for other colleges, universities, and higher education consortiums
Own the end-to-end delivery lifecycle across global teamsfrom onboarding through adoption, optimization, and long-term value realizationensuring alignment to customer priorities and measurable outcomes
Implement scalable frameworks and automation to accelerate delivery velocity and enhance quality
Own the end-to-end delivery lifecycle across global teamsfrom onboarding through adoption, optimization, and long-term value realizationensuring alignment to customer priorities and measurable outcomes
Implement scalable frameworks and automation to accelerate delivery velocity and enhance quality
Own the end-to-end delivery lifecyclefrom onboarding through adoption, optimization, and long-term value realizationensuring alignment to customer priorities and measurable outcomes
Champion modernization and transformation of large, complex education systems
Lead delivery strategy across multiple institutions and geographies, aligning execution with system-wide objectives and delivering against key success metrics
Champion the modernization and transformation of a large, complex education system
Lead delivery strategy across multiple institutions, aligning execution with system-wide objectives and delivering against key success metrics
Serve as the Voice of the CustomerAdvocate for your customers needs internallyelevating risks, identifying opportunities, and driving cross-functional collaboration with Product, Engineering, Support, and Customer Success to remove roadblocks and accelerate value
Engage Executive StakeholdersBuild and maintain trusted advisor relationships with Presidents, CIOs, CTOs, and other system-level leaders
Align Ellucians strategic delivery approach with institutional goals and statewide digital transformation mandates
Establish and report on key performance metrics such as CSAT, NPS, delivery health, adoption milestones, and value realization
Drive continuous improvement through innovative methodologies, automation, and global best practices to ensure efficiency and predictability at scale
Establish and report on key performance metrics such as CSAT, NPS, delivery health, adoption milestones, and value realization
Drive continuous improvement and ensure accountability across all phases of the delivery lifecycle
Manage Risk and Escalations with Clarity and ConfidenceProactively address complex delivery challenges
Navigate executive-level escalations with transparency, empathy, and a solutions-oriented mindset that builds trust and credibility
10+ years of experience in enterprise software implementation, professional services, or consulting 5+ years in a senior leadership role with direct responsibility for large-scale SaaS delivery across global teams
Proven ability to introduce innovative delivery models, optimize processes for efficiency and velocity, and maintain quality standards in complex, multi-stakeholder environments
10+ years of experience in enterprise software implementation, professional services, or consulting5+ years in a senior leadership role with direct responsibility for large-scale SaaS delivery
Deep domain expertise in ERP, SIS, CRM, or related platforms within higher education or other highly regulated industries
A successful track record managing enterprise-level transformation programs across multi-stakeholder organizations
Proven ability to engage and influence C-level stakeholders and lead through ambiguity and change
Strong familiarity with cloud infrastructure, agile methodologies, application modernization, and digital transformation at scale
Experience managing cross-functional teams and third-party delivery partners (e g, Deloitte, KPMG, regional SIs) to achieve shared outcomes
Data-driven leadership style with experience using KPIs to monitor customer health, adoption, satisfaction, and delivery performance
Empathetic, collaborative leadership grounded in transparency, customer success, and delivery excellence
PMP certification or equivalent experience managing complex, high-stakes initiatives is a strong plus
Strong organizational and leadership skills
Willingness to work as a contributing member of the team including other systems personnel, the operations staff, and the account administrators
Must participate in on-call rotation
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to define problems, collect data, establish facts and draw valid conclusions
Excellent time-management, planning and interpersonal skills
Effectively manage scope and customer expectations on individual assignments
Experience with and support of AV technologies; preferably in a classroom or conference room environment
Results-driven mindset with a strong track record of driving outcomes in complex, multi-stakeholder environments
Ability to lead in an agile way, adapting quickly to changing priorities and fostering flexibility across teams
Confident and willing to challenge assumptions, ensuring decisions are well-informed and aligned with strategic goals
Data-driven approach to leadership, leveraging metrics and analytics to guide decisions and measure success
Comfortable having hard conversations with stakeholders and team members to resolve issues and maintain accountability
Seeks collaborative partners, not yes-men, encouraging diverse perspectives and constructive debate
Skilled at attending customer conversations and driving discussions to influence outcomes and build trust at the executive level
Global Leadership: Manage and mentor a large, diverse team, including Program Directors and cross-functional delivery partners, ensuring alignment and collaboration across regions
Innovation in Delivery: Introduce modern methodologies, automation, and best practices to optimize delivery processes, reduce cycle times, and enhance customer experience
Operational Excellence: Establish robust governance frameworks, KPIs, and continuous improvement initiatives to maintain high standards of quality and predictability
Strategic Influence: Engage with C-level stakeholders globally, shaping delivery strategies that align with institutional priorities and digital transformation goals
Scalable Transformation: Oversee enterprise-wide SaaS migrations (ERP/SIS/CRM), ensuring successful adoption and measurable outcomes across 60+ institutions

More Jobs at Ellucian Higher Education Systems

ReStart Consultant - FullStack

bengaluru

1.0 - 6.0 yrs

INR 10 - 15 Lacs

Vice President - Professional Services

bengaluru

25.0 - 30.0 yrs

INR 30 - 35 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.