Vice President - Professional Services

About Aviso

Aviso AI is an integrated revenue platform that helps modern sales organizations and revenue teams close more deals, drive revenue growth, and mitigate risk through patented AI guidance. As the industry leader in AI-based revenue operations solutions, Aviso AI is the only player with the most comprehensive set of intelligent tools and solutions for sales, marketing, and customer success teams that uncovers the hidden revenue opportunity from each customer.

The Aviso AI platform can be divided into six core pillars:

1) Predictive Forecasting

2) Deal Intelligence

3) Activity & Relationship Intelligence

4) Conversational Intelligence.

5) GTM and Customer Collaboration

6) CRM Automation

Our platform is flexible and scalable to configure any complex customer hierarchies. Sales leaders, managers, and reps all benefit from using our pipeline management, forecasting, deal collaboration, and conversational intelligence tool. With Aviso, sales teams can set goals, unify forecasts, guide deals, and course correct for success. In the era of virtual selling, sales teams deserve a platform that can enable their success working remotely.

Powered by cutting edge Auto-ML, NLP, and a deep time series database, the Aviso platform combines the best of human and artificial intelligence to guide selling. Companies like Honeywell, Dell, LaunchDarkly, Elastic, RingCentral, Microsoft GitHub, FireEye have all seen great results using Aviso, such as an average of 20% increase in deal win rates. Find your Revenue True North with Aviso AI.

Who You Are

You collaborate and thrive in a dynamic environment, demonstrate and foster innovative thinking, use and learn the latest AI tools and platforms to deploy the Aviso platform across our customers. This role will require you on a daily basis to embody a strong business acumen combined with an operational excellence mindset built on a strong technology foundation. You should have hands-on experience in implementing SaaS solutions to a wide variety of customers. You should be a great team leader, customer obsessed, data focused and comfortable advocating for your plans and explaining business results to our company’s most senior executives. Perhaps most importantly, you should have a passion for customer outcomes, delighting customers around the globe with new and innovative experiences and ensure a win-win relationship for our customers and Aviso AI.

Your Responsibilities

• Own overall Professional Services (Implementation, Monitoring & Customer Support) responsibilities globally for a world class AI-based cloud native platform.
• Own Customer onboarding journey - nurture customer relationships right from contract signature to go-live with a deep understanding of their business needs, processes and ability to configure the Aviso platform to meet those business needs.
• Implementation Execution – Leverage global SaaS platform implementation best practices, prior implementation background and execution to build best-in-class onboarding and customer onboarding experience.
• Organization building – create and nurture a strong talent pool of Implementation & Support engineers to ensure a 24x7 and delightful implementation experience for Aviso’s global customer base.
• Customer presence – Strong executive presence to be the face of Aviso platform to new and existing customers.
• Partner closely with Customer Success, Engineering, Data Science and Product Management functions to deliver an innovative, compelling and user-friendly enterprise onboarding experience to our customers.
• Develop an automation-first mindset to ensure routine, repeated tasks and processes are automated and easily monitored without additional overhead.
• Develop and grow leadership talent through active mentoring, coaching, succession planning and retention strategies for key talent in a growing, competitive environment.
• Process excellence – implement robust metric driven processes across the implementation organization with a maniacal focus on automation, productivity, scale & reliability.

Requirements

• Bachelor’s degree in Computer Science or equivalent practical experience. Master’s Degree preferred.
• 15+ years of professional experience in technology leadership with a demonstrated track record of successful end-to-end enterprise software implementations in the CRM, SaaS or AI space
• Documented experience deploying and configuring high-growth enterprise products like SFDC, MS Dynamics, BI or data platforms.
• Combination of prior work experience at large enterprises and high-tech consulting firms.
• Prior startup experience is a plus.
• Ability to wear multiple hats simultaneously and adopt a fail-fast approach.
• Proven experience creating a high-performance, transparent environment focused on accountability and results, preferably managing several globally distributed teams.
• Ability to leverage network and reputation to attract world class talent across multiple locations.
• As a leader, excite and inspire peak performance with unquestionable ethics and sound judgement; embraces a roll-up-your-sleeves mentality, with pragmatism and bias for action