262 User Support Jobs - Page 6

As a Technical Documentation Writer, you will play a critical role in ensuring our customers and internal teams have access to clear, concise, and accurate documentation. You will work closely with product managers, developers, and other stakeholders to understand our products and translate complex technical information into easy-to-understand guides, manuals, and online help resources. Responsibilities: Develop, write, and maintain high-quality technical documentation, including user guides, installation manuals, API documentation, FAQs and online help. Collaborate with product managers, developers and other stakeholders to gather information and understand the functionality and use cases of our products. Create visual aids such as diagrams, screenshots and videos to enhance the documentation. Continuously update documentation to reflect product updates, new features, and customer feedback. Ensure consistency and adherence to style guides and documentation standards. Review and edit content created by other team members for accuracy, clarity and completeness. Assist in the creation of training materials and other documentation-related tasks as needed. Requirements: Proven experience as a Technical Writer, preferably in the software or SaaS industry. Excellent written and verbal communication skills. Ability to understand and explain complex technical concepts in a clear and concise manner. Strong attention to detail and organizational skills. Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word or similar. Familiarity with Markdown, HTML, and other web-based documentation formats. Ability to work independently and manage multiple projects simultaneously. Basic understanding of software development processes and SaaS products. Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field is preferred. Preferred Qualifications: Experience with API documentation and tools like Swagger or Postman. Knowledge of version control systems like Git. Familiarity with Agile development methodologies. Experience creating video tutorials or other multimedia content. Opportunity to work with a dynamic and innovative team. Professional development and growth opportunities. SaaS, MadCap Flare, Adobe FrameMaker, Microsoft Word, Markdown, HTML, and other web-based documentation formats, software development processes, API documentation and tools like Swagger or Postman, version control systems like Git, Agile development methodologies, video tutorials or other multimedia content, user guides, installation manuals, API documentation, FAQs and online help, visual aids such as diagrams, screenshots and videos to enhance the documentation, creation of training materials and other documentation-related tasks.

SAP HCM Implementation,. Payroll Management,System Maintenance,User Support,. Data Integration,Compliancem,Reporting and Analytics,Troubleshooting,Documentation,System Enhancements

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other developers, designers, and product managers to deliver high-quality software solutions. Code Review and Quality Assurance: Conduct code reviews and ensure best practices are followed to maintain code quality and application performance. Troubleshoot and Debug: Identify, troubleshoot, and resolve software defects and performance issues. Documentation: Create and maintain technical documentation for applications, including design specifications and user guides. Stay Current: Keep up-to-date with emerging technologies and industry trends to ensure your skills remain current and relevant. Key Skills and Qualifications: ASP.NET: Proficiency in ASP.NET for building web applications and services. C#: Strong knowledge of C# programming language for developing robust and scalable software solutions. .NET Core: Experience with .NET Core for creating modern, cross-platform applications. MVC: Solid understanding of the Model-View-Controller (MVC) pattern for developing web applications. jQuery: Experience with jQuery for enhancing user interfaces and implementing interactive features. JavaScript: Proficiency in JavaScript for client-side scripting and dynamic content management. Entity Framework (Optional): Familiarity with Entity Framework for working with databases in an object-oriented way. Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail. Communication Skills: Excellent verbal and written communication skills with the ability to work collaboratively in a team environment. Locations : Maharashtra, Gujarat, Goa

As a Technical Documentation Writer, you will play a critical role in ensuring our customers and internal teams have access to clear, concise, and accurate documentation. You will work closely with product managers, developers, and other stakeholders to understand our products and translate complex technical information into easy-to-understand guides, manuals, and online help resources. Responsibilities: Develop, write, and maintain high-quality technical documentation, including user guides, installation manuals, API documentation, FAQs and online help. Collaborate with product managers, developers and other stakeholders to gather information and understand the functionality and use cases of our products. Create visual aids such as diagrams, screenshots and videos to enhance the documentation. Continuously update documentation to reflect product updates, new features, and customer feedback. Ensure consistency and adherence to style guides and documentation standards. Review and edit content created by other team members for accuracy, clarity and completeness. Assist in the creation of training materials and other documentation-related tasks as needed. Requirements: Proven experience as a Technical Writer, preferably in the software or SaaS industry. Excellent written and verbal communication skills. Ability to understand and explain complex technical concepts in a clear and concise manner. Strong attention to detail and organizational skills. Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word or similar. Familiarity with Markdown, HTML, and other web-based documentation formats. Ability to work independently and manage multiple projects simultaneously. Basic understanding of software development processes and SaaS products. Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field is preferred. Preferred Qualifications: Experience with API documentation and tools like Swagger or Postman. Knowledge of version control systems like Git. Familiarity with Agile development methodologies. Experience creating video tutorials or other multimedia content. Opportunity to work with a dynamic and innovative team. Professional development and growth opportunities. SaaS, MadCap Flare, Adobe FrameMaker, Microsoft Word, Markdown, HTML, and other web-based documentation formats, software development processes, API documentation and tools like Swagger or Postman, version control systems like Git, Agile development methodologies, video tutorials or other multimedia content, user guides, installation manuals, API documentation, FAQs and online help, visual aids such as diagrams, screenshots and videos to enhance the documentation, creation of training materials and other documentation-related tasks.

As a Technical Documentation Writer, you will play a critical role in ensuring our customers and internal teams have access to clear, concise, and accurate documentation. You will work closely with product managers, developers, and other stakeholders to understand our products and translate complex technical information into easy-to-understand guides, manuals, and online help resources. Responsibilities: Develop, write, and maintain high-quality technical documentation, including user guides, installation manuals, API documentation, FAQs and online help. Collaborate with product managers, developers and other stakeholders to gather information and understand the functionality and use cases of our products. Create visual aids such as diagrams, screenshots and videos to enhance the documentation. Continuously update documentation to reflect product updates, new features, and customer feedback. Ensure consistency and adherence to style guides and documentation standards. Review and edit content created by other team members for accuracy, clarity and completeness. Assist in the creation of training materials and other documentation-related tasks as needed. Requirements: Proven experience as a Technical Writer, preferably in the software or SaaS industry. Excellent written and verbal communication skills. Ability to understand and explain complex technical concepts in a clear and concise manner. Strong attention to detail and organizational skills. Experience with documentation tools such as MadCap Flare, Adobe FrameMaker, Microsoft Word or similar. Familiarity with Markdown, HTML, and other web-based documentation formats. Ability to work independently and manage multiple projects simultaneously. Basic understanding of software development processes and SaaS products. Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field is preferred. Preferred Qualifications: Experience with API documentation and tools like Swagger or Postman. Knowledge of version control systems like Git. Familiarity with Agile development methodologies. Experience creating video tutorials or other multimedia content. Opportunity to work with a dynamic and innovative team. Professional development and growth opportunities. SaaS, MadCap Flare, Adobe FrameMaker, Microsoft Word, Markdown, HTML, and other web-based documentation formats, software development processes, API documentation and tools like Swagger or Postman, version control systems like Git, Agile development methodologies, video tutorials or other multimedia content, user guides, installation manuals, API documentation, FAQs and online help, visual aids such as diagrams, screenshots and videos to enhance the documentation, creation of training materials and other documentation-related tasks.

Key Responsibilities Acuity Knowledge Partners Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 600 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations. Acuity is headquartered in London and operates from 10 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moodys Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. Job Purpose This is a challenging position within Acuity Information Technology, reporting up to IT Director. The candidate must be very motivated and willing to take on challenges, learn new concepts and be willing to multi-task to succeed. The role is to work on enhancing user satisfaction and overall technology experience . Key Responsibilities Customer Focus in delivering solutions. Ability to manage Stakeholder expectations. Ability to identify and resolve user experience issues. Proven ability to multi-task and manage up in a complex environment. Deliver results with changing priorities and ad hoc deliverables within tight timeframes utilizing individual contributions and within a team concept. Ability to understand the importance of following Governance processes; capturing and maintaining updated metrics for reporting within a project. Strong written, verbal, and presentation communication skills. Ability to present project status to various levels of personnel. Solid use of Microsoft Office applications to enhance project deliverables and attain results. Strong & proven positive leadership skills in words, actions, results. Lead and embrace change and operational efficiencies within the position and project team context. Qualifications Bachelor Degree or Equivalent area of study, preferably in technology/business or equivalent. PMP certification preferred

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. Job Responsibilities: Proficient use of the English language, both written and verbal. Good communication skills, quick Learning ability , interested working in support function. Strong interpersonal and appropriate professional, courteous, and respectful communication skills. Effective and proactive communication on issues, status, etc. Able to follow documented processes. Able to learn and use software used to manage and monitor corporate batch job processing environment. (e.g.UC4 software) Able to use analytical skills in diagnosing, resolving, and minimizing job processing problems. Able to monitor and perform first line troubleshooting support based on training and documentation provided. Able to work collaboratively with other Global IT resources to ensure proper handling of UC4 and SAP functions. Able to work on rotational 12-hour shift schedule (12 Hrs. shift per day. ( 4 days work , 4 days OFF )) Follow site and department safety requirements. Assume proper level of ownership of problems and opportunities and follow through to resolution Candidate must be in Hyderabad . No WFH due to nature of the job.

We are looking for a skilled Desktop Support Engineer - L2 to provide technical support, troubleshoot hardware and software issues, and ensure seamless IT operations. The ideal candidate should have 3 years of experience in IT support and be proficient in handling escalations, system administration, and user support. Key Responsibilities: • Provide Level 2 support for desktops, laptops, printers, and other IT peripherals. • Troubleshoot hardware, software, and network connectivity issues. • Manage Active Directory (AD), user account setup, and permissions. • Install, configure, and maintain Windows/Mac OS, applications, and security patches. • Support and troubleshoot Microsoft Office 365, Outlook, and email configurations. • Handle remote support and on-site troubleshooting for end users. • Assist in managing antivirus, security updates, and data backups. • Coordinate with L3 support teams and vendors for issue resolution. • Maintain IT asset inventory and documentation Required Skills & Qualifications: • 3 years of experience in desktop support or IT helpdesk. • Strong knowledge of Windows OS, Active Directory, and Office 365. • Experience with network troubleshooting (LAN, Wi-Fi, VPN

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN Continually seek opportunities to improve our existing AD Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards) Ensure that all calls and issues are dealt with in a timely and efficient manner Evaluate documented resolutions and analyse trends for ways to prevent future problems Identify and learn appropriate software and hardware used and supported by the organisation Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner Escalate calls to the relevant work stream in a timely manner Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure Change user profiles as part of the Mover procedure Offboard users as part of the Leaver procedure Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained Qualifications Bachelor

Dear Candidate, Were seeking a Technical Writer to create clear, concise, and helpful documentation for developers and users. Key Responsibilities: Write API documentation, tutorials, and guides. Work with engineers to understand technical features. Maintain versioned documentation portals. Required Skills & Qualifications: Experience with Markdown, Git, and static site generators. Strong written communication and UX awareness. Familiarity with APIs and code samples. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Assist in defining business processes and recommend solutions to help streamline those processes. Develop and maintain data models, workflows, and business rules within the MDG framework. Design and configure SAP MDG modules, including data modeling, data replication, data quality management and data consolidation. Conduct data quality assessments and recommend improvements. Collaborate with cross-functional teams to support integration of MDG with other SAP S/4HANA modules and external systems. Manage solution scope within standard software capabilities to degree possible Coordinate and lead user acceptance tests with various groups to ensure the quality of developed solutions. Work with Support to troubleshoot issues and maintain smooth operation and performance of the platform. Support End User Training on new system functionality Act as the liaison to corporate initiatives and projects Gain understanding of company products, functions, marketing, and/or service policies and procedures Advanced MDG configuration and have proven ability to share expertise within and across team and organization Analyze, design, build, test, deploy, maintain, and enhance MDG solutions Configure system features as per business requirements and create documentation, including functional and technical specifications, test planning and execution Communicating and obtaining buy-in from internal and external stakeholders for MDG design (covering people, process, and technology) Ensure legal and regulatory compliance is maintained for all supported systems. Deliver solutions that can be scaled globally and maximize value and minimize duplication of solutions Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions. Assist stakeholders in troubleshooting: investigate, analyze, and solve problems Track/Manage changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

Assist in defining business processes and recommend solutions to help streamline those processes. Develop and maintain data models, workflows, and business rules within the MDG framework. Design and configure SAP MDG modules, including data modeling, data replication, data quality management and data consolidation. Conduct data quality assessments and recommend improvements. Collaborate with cross-functional teams to support integration of MDG with other SAP S/4HANA modules and external systems. Manage solution scope within standard software capabilities to degree possible Coordinate and lead user acceptance tests with various groups to ensure the quality of developed solutions. Work with Support to troubleshoot issues and maintain smooth operation and performance of the platform. Support End User Training on new system functionality Act as the liaison to corporate initiatives and projects Gain understanding of company products, functions, marketing, and/or service policies and procedures Advanced MDG configuration and have proven ability to share expertise within and across team and organization Analyze, design, build, test, deploy, maintain, and enhance MDG solutions Configure system features as per business requirements and create documentation, including functional and technical specifications, test planning and execution Communicating and obtaining buy-in from internal and external stakeholders for MDG design (covering people, process, and technology) Ensure legal and regulatory compliance is maintained for all supported systems. Deliver solutions that can be scaled globally and maximize value and minimize duplication of solutions Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Identify gaps, issues and work around solutions. Assist stakeholders in troubleshooting: investigate, analyze, and solve problems Track/Manage changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp. Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. Were seeking talented individuals who share our passion and drive to revolutionize the way the world learns. At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether its from home, one of our offices or hubs, or a co-working space near you. Job Overview: We are seeking a Finance Systems Manager to join our growing Finance team. The Finance Systems Manager will have solid IBM Planning Analytics knowledge particularly with Rules and Turbo Integrator to support the Finance Planning and Operations team with all system improvements, reporting needs and data integrations. This role requires excellent developer skills and ability to work independently. As the Finance Systems Manager, you will be responsible for system maintenance in support of Forecast, Budget, and Long Range Planning, maintenance of day to day user support of the current models, maintenance of reporting and security set-up and support implementation of new models and on-going development of the current system. Responsibilities: Drive the development of production environments for IBM PA analytics Support on-going enhancements and implementations of new TM1 models by building new dimensions, cubes, and measures Data and metadata maintenance, version copies, provide tier-1 user support, maintain user permissions and role access, perform data loads and reconciliations for data integrity and integrations with other company systems (i.e., Netsuite) Develop and implement best practices of internal documentation for system processes, new models, enhancements, and training Analyze business requirements and translate them into effective & efficient application configuration Partner with Finance to understand system needs, open technical support tickets, triage issues and share best practices for using IBM Planning Analytics tool Basic Qualifications: 7+ years of development experience supporting Finance teams using IBM Planning Analytics tool 5+ years of experience writing and developing TM1 rules and Turbo Integrator processes, building dimensions with alternate hierarchies, cubes and dynamic subsets Experience with the IBM Planning Analytics Workspace interface and the PAx add-in Basic knowledge of finance Demonstrated history supporting end-users and troubleshooting IBM Planning Analytics system issues with a positive end-user experience This role requires working in the U.S. Eastern Time zone Preferred Qualifications: TM1py and/or TM1 REST API experience a plus Willingness to learn new technologies and interest in developing further skills and knowledge in TM1 Advanced Excel skills If this opportunity interests you, you might like these courses on Coursera: IBM Data Analyst Professional Certificate #LI-MJ1 Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class. For California Candidates, please review our CCPA Applicant Notice here. For our Global Candidates, please review our GDPR Recruitment Notice here. #LI-Remote

DP World is looking for Senior Specialist - User Support - Global Service Centre to join our dynamic team and embark on a rewarding career journey We are seeking a highly skilled and experienced individual to join our team as a Senior Specialist As a Senior Specialist, you will be responsible for providing expert-level knowledge and support in your area of specialization You will collaborate with cross-functional teams, lead projects, and drive initiatives to achieve strategic objectives Responsibilities:Develop and implement strategies and initiatives in your area of specialization to support the organization's goals and objectives Serve as a subject matter expert, providing guidance and support to team members and stakeholders in your field of expertise Conduct research, analyze data, and stay updated on industry trends and best practices to drive innovation and continuous improvement Lead and manage projects from initiation to completion, ensuring deliverables are met within established timelines and budgets Collaborate with cross-functional teams to identify opportunities for process optimization and efficiency improvements Provide training, mentoring, and knowledge-sharing to junior team members, fostering their professional growth and development Establish and maintain effective relationships with internal and external stakeholders, ensuring clear communication and alignment on objectives Stay updated on regulatory requirements and industry standards relevant to your area of specialization, ensuring compliance in all activities Prepare and present reports, recommendations, and findings to senior management, providing insights for decision-making

MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions. Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence. Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence.

We are seeking an Oracle Support Specialist to manage system configuration, integration, and support activities in Oracle Fusion. This role involves handling daily operational tasks, troubleshooting integration issues, and supporting financial and procurement processes. The ideal candidate will ensure smooth system performance, conduct testing, and provide user support. As an individual contributor, he will collaborate with a global Finance team and technical team, demonstrating how to effectively integrate Oracle Fusion technologies to deliver significant business impact. This role involves working closely with Finance Team and counter parts from IT. The candidate will also maintain effective communication with internal stakeholders and external partners. Responsibilities System Configuration : Set up manage lookups, approval workflows, procurement configuration, purchasing categories, and maintain expense item manage approval reassignments and approval group updates. Integration Monitoring : Monitor integrations, raise service tickets for errors, and manage job failures. Testing Support : Perform release testing, Oracle quarterly release regression testing, and resolve oracle system bugs with oracle support. Month-End Support : Assist with month-end closure, ensure subledger transactions are posted to GL, and manage mapping code corrections. Handle change requests and support critical period-end activities. Audit Reporting : Support internal and external audit requests, provide required reports. User Support : Provide user training, create user guides, and update knowledge articles. Maintain integration distribution lists. Essential Skills Qualify for this role, the candidate must have: 3+ years experience with Oracle Fusion (Finance, Procurement) . Strong experience in system configurations , integration monitoring , and troubleshooting . Proficiency in Oracle modules (AP, AR, Accounting Hub) Strong problem-solving and communication skills. Personal Attributes Approachable and flexible in work.

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelor

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelor

MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions. Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence. Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence.

Technical Support Analyst Helix ITSM: Roles and Responsibilities: Provide technical support and troubleshooting assistance for BMC Helix ITSM applications and related modules. Handle incident management, problem management, and change request tickets as per ITIL standards. Configure, administer, and maintain the Helix ITSM platform, including Smart IT, Digital Workplace, and ITSM modules (e.g., Incident, Change, Problem, Knowledge). Work closely with internal teams and end users to resolve application-related issues promptly. Perform root cause analysis of recurring incidents and recommend long-term solutions. Participate in application upgrades, patching, and environment migrations. Assist in integrating Helix ITSM with external tools and platforms using REST APIs or other connectors. Create and maintain detailed technical documentation, user guides, and standard operating procedures (SOPs). Monitor application performance and conduct routine health checks to ensure system stability. Collaborate with BMC support for complex issue resolution and product-specific bugs or limitations. Ensure compliance with organizational security and data governance standards. Provide training or onboarding support to new users and team members.

We are hiring for an exciting career opportunity with one of our esteemed clients a leading 'New York-based manufacturer and exporter of home furnishings'. They are currently looking to hire for the role of Technical Product Support & ERP Optimization to support their back-office operations remotely from India. Position: Technical Product Support & ERP Optimization Location: Coimbatore (relocation required) Work Arrangement: On-site Key Responsibilities: Provide technical assistance and troubleshoot ERP-related issues Conduct internal training sessions focused on ERP optimization and best practices Collaborate with cross-functional teams including product and IT for seamless ERP performance Candidate Profile: We are looking for candidates with strong technical expertise, hands-on experience with ERP systems, and the ability to lead training sessions to enhance internal ERP usage and efficiency. If this role aligns with your career goals, kindly share your updated CV , along with the following details to Arjun on "arjun.g@alpinemanagement.in": Current CTC Expected CTC Notice Period

Working Days: Monday to Saturday Job Type: Work from Home (WFH) Preferred Candidate: Female, based in Mumbai Key Responsibilities: Outbound Calls: Conduct outbound calls to promote the company s products and services, and support in converting leads into sales. Inbound Calls: Handle inbound calls from users, addressing their queries and providing necessary support. Back Office Support: Assist with back-office tasks related to new projects of the company. Social Media Management: Post content on the company s Facebook and Instagram pages. Maintain and respond to interactions on the company s Facebook and Instagram pages. YouTube Management: Maintain and respond to comments and live chat on the company s YouTube channel. WhatsApp Business Management: Manage and respond to messages on the company s WhatsApp Business account. Requirements: Strong communication skills (Hindi & English) for handling both inbound and outbound calls. Experience in managing social media platforms (Facebook, Instagram, YouTube). Proficiency in handling back-office tasks and project support. Ability to work independently from home while maintaining productivity. Based in Mumbai and available for initial 10day training at T7E Mumbai Office.Note: This position is preferred for female candidates based in Mumbai.

We are looking for a skilled SAP PPQM professional with 8 to 13 years of experience to join our team in Hyderabad, Bangalore, and Kolkata. The ideal candidate will have a strong background in SAP PP QM and excellent analytical skills. Roles and Responsibility Facilitate the implementation and support of SAP PP QM. Design, customize, configure, and test PP processes such as Demand Management, Repetitive Manufacturing, Shop Floor Control, Plant Maintenance Notifications, Corrective and Preventive Maintenance, and Repairs. Configure and test Quality - Planning, Inspection, notifications, Certifications, including QA in sales and distribution, QM in production, Inspection lot processing, Results recording, Defects recording, Sample management, Quality Information System, Dynamic modification of the inspection scope, Quality certificates, and Quality notifications. Proactively resolve day-to-day issues and tickets of the support team in PP and QM areas. Perform detailed analysis of complex business process requirements and provide appropriate system solutions. Act as a liaison between the business functions and the technical team, providing ad-hoc training and user support as required. Job Minimum 8 years of experience in SAP PP QM. Strong knowledge of SAP PP QM modules and configurations. Excellent analytical and problem-solving skills. Ability to work proactively in resolving day-to-day issues and tickets. Strong communication and interpersonal skills. Experience in configuring and testing Quality - Planning, Inspection, notifications, Certifications, including QA in sales and distribution, QM in production, Inspection lot processing, Results recording, Defects recording, Sample management, Quality Information System, Dynamic modification of the inspection scope, Quality certificates, and Quality notifications. Additional Info The company offers a dynamic work environment and opportunities for growth and development.

We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support Engineer, you will be responsible for providing advanced support for Microsoft 365 services, ensuring seamless operation and security of our clients environments. You will collaborate with clients and internal teams to resolve issues, implement solutions, and maintain a high level of service excellence. Key Responsibilities: Technical Support: Provide Level 1 support for Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security. Office Applications: Knowledge of Office applications, assisting users with Outlook, Word, Excel, PowerPoint, and other Office apps. Intune Management: Configure, deploy, and manage mobile devices and applications using Microsoft Intune, ensuring compliance and security. Entra ID Management: Handle user identities and access management through Entra ID, supporting MFA and SSO solutions. Defender Security: Implement and manage Defender for Office and Endpoint to protect against threats and vulnerabilities, monitoring security alerts. Documentation: Maintain comprehensive documentation of configurations, processes, and troubleshooting steps. Customer Service: Deliver exceptional customer service by effectively communicating with clients and addressing their needs promptly. Collaboration: Work closely with other team members and departments to ensure seamless integration and operation of M365 services. Key Skills and Qualifications: Microsoft 365 Expertise: Strong understanding of Microsoft 365 services, including Office, Intune, Entra ID, Defender for Office, and Endpoint Security. Office Applications: Knowledge of Office applications and providing user support. Intune Management: Proficiency in configuring and managing Intune for mobile device and application management. Entra ID Knowledge: Familiarity with user identity and access management using Entra ID. Security Solutions: Experience with Defender for Office and Endpoint Security. Technical Support: Excellent troubleshooting skills and the ability to resolve complex technical issues. Communication: Strong verbal and written communication skills. Customer Focus: Commitment to providing exceptional customer service and addressing client needs. Documentation: Ability to create and maintain clear and concise documentation. Preferred Qualifications: Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar. Experience with other Microsoft technologies, such as SharePoint, Teams, or Power Platform. Familiarity with PowerShell scripting for automation.

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NICE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 4+ years of experience as a technical writer in an enterprise software development environment. Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms. Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior. Exposure to functional testing tools or frameworks, enabling collaboration with QA teams and validation of documented features. Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7683 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor