164 User Support Jobs - Page 6

Perform troubleshooting analysis, coordination, and resolution of various types of production issues. Collaborate closely with Business Partners to gather business requirements. Analyze and understand SAP EAM and IAM capabilities developed to support asset maintenance, critical business processes, functionality, and business KPIs. Configure the SAP EAM and IAM solutions to meet business needs or resolve issues. Open to developing basic technical expertise in ABAP code analysis, low-code development, SAP Security, continuous integration, or automation. Partner with developers to design code and implement custom or complex solutions. Analyze, devise, and execute system tests to verify solutions effectiveness. Oversee the deployment of solutions to the production environments. Provide ad hoc training and user support as required. May act as subject matter mentor to more junior team members. Sap Pm, Implemenataion, Iam, Eam

Role: OBIEE Expereience: 5+ Years Location: Bangalore Job Description We are looking for OBIEE developer cum Admistrator who is comfortable to be in a support role. Skills Required Technical Skills Security Management Troubleshooting and Maintenance User Support and Training

Regulatory Submission & Document Management Specialist responsible for handling regulatory submissions, quality checks, and document management processes in compliance with global health authority requirements This role will involve working with eCTD format submissions, Veeva Vault RIM (Breeze), and eRDMS, ensuring accuracy, timely completion, and proper archival of regulatory records The ideal candidate will have expertise in regulatory operations, document management, and technical support for regulatory systems Key Responsibilities: Responsible for creating the submissions in eCTD format and Quality checks of the dossier for submission to various Health Authorities (Publishing) and creation of Submission Content Plan (SCP) for the submissions to various customers Uploading, archival and maintenance of CMC documents and submissions records in Veeva Vault RIM Record creation and maintenance for site registrations in eRDMS (Breeze)End to end records creation for various regulatory activities in Veeva Vault RIM Creation and submission of KPI reports on a Quarterly basis for on-time registrations Training of Veeva Vault for new users in global level and providing technical support to Subject Matter Experts Create Health Authority queries for Pharma and Food Materials in RIM and track to closure Data Correctness check in eRDMS through reporting and user suppor Qualifications: Education: Master s degree or PhD in Pharma, Regulatory affairs, or a related field Experience: 3 -6 years in regulatory affairs of registrations, publishing, renewals, QC, validations, regulatory submission processes in eCTD format Experience in data management, compliance reporting, and regulatory records maintenance Skills: Excellent communication and collaboration skills to work with cross-functional teams Ability to provide training and technical support Strong analytical and problem-solving skills for data verification and reporting

Role Description Deutsche Bank API Platforms and Integration Services team orchestrates internal and external API Platforms, portals, enabling services and embedded finance products in global level. The team is highly skilled and innovative group dedicated to developing cutting-edge solutions and services that leverage the power of APIs to drive digital transformation and enhance the banking experience for clients worldwide. What we ll offer you As part of our flexible scheme, here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Application Monitoring Proactively monitor application stability using Splunk and New Relic. Set up alerting and automated responses to minimize downtime. Perform root cause analysis and manage incidents for issue resolution. Monitor system performance, identify bottlenecks, and collaborate on optimizations. User Support Assist users with UI-related issues and provide effective resolutions. Create and maintain user-friendly documentation for self-service support. Develop and maintain incident response procedures for rapid issue resolution. Enhance troubleshooting tools and processes for improved efficiency. Be proficient in the web applications user interface for user support. Diagnose and resolve complex technical issues affecting the web application. Collaboration with Scrum Team Collaborate with UI/UX designers and developers to enhance the user experience. Actively participate in Scrum team activities, including stand-ups and sprint planning. Ensure seamless integration of reliability and performance enhancements into development. Collaborate with the team to prioritize and track defect and improvement request progress. Product Continuous Improvement Maintain open communication with the Product Owner for product alignment. Ensure SRE tasks align with the products strategic goals. Participate in backlog refinement meetings to prioritize SRE-related work items. Suggest UI improvements based on user feedback and usage patterns. Identify, document, and communicate defects and improvement opportunities. Other Execute releases and contribute to the deployment process. Provide on-call support as part of a rotation for 24/7 incident response. Your skills and experience Utilize containerization technologies (e.g., Docker) and orchestration platforms (e.g., Kubernetes). Knowledge in GCP other similar cloud technologies Possess strong API knowledge, ensuring availability and reliability. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Exciting Opportunity at Eloelo: Join the Future of Social Media with India s largest Live Streaming Social Gaming Platform Are you ready to be a part of the dynamic world of live streaming and social gamingLook no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore. About Us: Eloelo stands at the forefront of the creator economy, live streaming gaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms, and captivating live games. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive. Recent Milestone: In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai Waterbridge Ventures with a cumulative capital raise of over $37 Mn. Why Eloelo Be a part of a team that thrives on creativity and innovation in the live streaming and social gaming space. Build a new-age social network, almost like a digital third place that is safe, trusted encourages interactivity Create at the intersection of RTC, AI, Games, Audio/ Video, ML Chat which empowers creators to grow and monetize their presence Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere Considering the importance of this role, we are seeking a candidate with the following qualifications and attributes: 1. Attention to detail: Content Moderators need to carefully review and moderate user-generated content to ensure compliance with our community guidelines. 2. Language Proficiency: Demonstrate fluency in Bengali English to effectively moderate content, communicate with users, and understand context during live video sessions. 3. Problem-solving abilities: The ability to handle challenging situations and make fair decisions is crucial for maintaining a healthy online community. 4. Work in Shifts: As live video sessions may run 24/7, the moderator may need to work in shifts to provide continuous coverage. 5. Team player: The Content Moderator will work closely with other team members, including our User Support and UGC teams, to address issues promptly and collaboratively. 6. Tech-savviness: Basic proficiency in using online tools and platforms is essential to efficiently navigate and moderate content on our website. Role- Content Moderator (Contract) Note- Work From Home Job Own Laptop Internet Connection Requirement

Location: Work from Office Company: Eloelo Experience: Minimum 1 year in User Support/Customer Support Employment Type: Full-time Job Summary: We are looking for a User Support Executive to join our team at Eloelo , specializing in Chat Support . The ideal candidate will be responsible for handling user queries, resolving issues efficiently, and providing an excellent customer experience through chat support. This role requires strong communication skills, problem-solving abilities, and prior experience in user support. Key Responsibilities: Provide real-time chat support to users, addressing queries and concerns promptly. Maintain a high level of customer satisfaction by delivering professional and empathetic support. Collaborate with internal teams to escalate and resolve complex issues. Ensure timely follow-ups and closure of support tickets. Document user interactions, feedback, and common issues to improve support processes. Stay updated on platform features, policies, and best practices to assist users effectively. Requirements: 1-3 years of experience in customer support, preferably in chat support roles. Excellent written communication skills in Hindi English . Ability to multitask and handle multiple chats simultaneously. Strong problem-solving skills with a user-first mindset. Familiarity with customer support tools (e.g., Zendesk, Freshdesk, or similar). Prior experience in social media/live streaming/gaming platforms is a plus. Willingness to work in rotational shifts, including weekends if required. Why Join Us Be part of a fast-growing, dynamic team at Eloelo . Opportunity to work in an engaging and fun-filled environment. Career growth and learning opportunities in a rapidly expanding industry. If you are passionate about user support and have experience in chat-based assistance, we would love to hear from you!

Position: Training Administrator. Contract: On Contract Role. We are looking for a Training Administrator who will ensure that our global training administration run smoothly. The team has a global scope, support different academies and respond to queries by managers and employees. You will be part of the My HR organization which is the face of HR to our employees and managers. You will be operating in a process driven environment that is undergoing a lot a change. Principal Accountabilities: Create and implementing training programs using the Workday Learning LMS, this includes: Setup and deploy classroom and Virtual Instructor Led sessions Test, Setup and deploy eLearning Ensure learning attendance is correctly registered, including apply of waivers Assignment of training based on policies Managing learning campaigns, make changes or create from scratch Create learning reports Manage training records (e.g. trainee list, schedules, attendance sheets) Submit reports on training activities and results Ensure employees and vendors follow the established policies Processing enquiries by managers and employees Support academies how to structure and deploy content in the Workday Learning LMS. Manages external 3rd party content catalog and courses like Udemy Work directly with managers and employees to resolve issues related to learning content, access, and system functionality. We re hiring Training Administrator for one of our Leading MNC in Oil Gas to join their growing team. This position is based out in Pune/Vadodara. Experience in a corporate training administration role. Workday Learning certification. Knowledge of instructional design principles and e-learning development tools. 3+ years experience of working as a Training Administrator, including demonstrated experience with the Workday Learning Experience in designing and configuring learning programs, curriculum structures, and course content Excellent communication and interpersonal skills. Excellent organizational and multitasking ability with great attention to detail Good practical experience with MS Office Strong communication skills Knowledge of office procedures and billing Is initiative and confident with a can do attitude Excellent problem-solving and troubleshooting skills related to LMS administration and user support

KPMG India is 8 to 10 years of experience as SAP PP Manager. Minimum 2 End to End implementations with at least one on to S/4 HANA. Understanding of MRP MTO, and MTS scenarios both for Repetitive and Discreate manufacturing Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learning new concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Having good experience in Presales. Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. This role must be positioned as CO Expert Big 4 experience (current/past) is preferred 4-8 years of core SAP experience 2+ ECC/S4HANA implementation projects in India

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. 4-6 years SAP FIC O module experience Must have FICO experience Deep hands-on functional experience in the implementation and configuration of SAP. Understands basic functionalities like New G/L, TDS, GST, Asset Accounting, APP etc. Should be open to travel PAN India basis. Minimum 1 implementation either in ECC or S/4 HANA OR experience in minimum 2-3 support projects. Experience in S/4 HANA would be preferred. Must have Skills : SAP FICO 2-3 E2E Implementation, Project Management GST implementation

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. 6-8 years SAP FICO module experience Must have FICO experience Deep hands-on functional experience in the implementation and configuration of SAP. Understands basic functionalities like New G/L, TDS, GST, Asset Accounting, APP etc. Should be open to travel PAN India basis. Minimum 2 implementation either in ECC or S/4 HANA OR experience in minimum 2-3 support projects. Experience in S/4 HANA would be preferred.

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. 2-4 years SAP FIC O module experience Must have FICO experience Deep hands-on functional experience in the implementation and configuration of SAP. Understands basic functionalities like New G/L, TDS, GST, Asset Accounting, APP etc. Should be open to travel PAN India basis. Minimum 1 implementation either in ECC or S/4 HANA OR experience in minimum 2-3 support projects. Experience in S/4 HANA would be preferred. Must have Skills : SAP FICO 2-3 E2E Implementation, Project Management GST implementation

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. 6-8 years SAP FICO module experience Must have FICO experience Deep hands-on functional experience in the implementation and configuration of SAP. Understands basic functionalities like New G/L, TDS, GST, Asset Accounting, APP etc. Should be open to travel PAN India basis. Minimum 2 implementation either in ECC or S/4 HANA OR experience in minimum 2-3 support projects. Experience in S/4 HANA would be preferred.

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. Hands on Experience on SAP FICO Module AP, AA,AR,GL Etc. Relevant Experience in SAP FICO, modules 8+plus years Experience in Project Management Experience in Pre Sales is an added advantage. Hands on Experience in GST Implementation, configuration General Ledger GL, Accounts Payable AP, Accounts Receivable AR, Cost and Profit Center Accounting CPA and Internal Orders DME and Interface to Bank Transfer Professional Attributes. Project Role Description: Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills: SAP FICO Minimum 3 E2E Implementation, Project Management GST implementation

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. Hands on Experience on SAP FICO Module AP, AA,AR,GL Etc. Relevant Experience in SAP FICO, modules 8+plus years Experience in Project Management Experience in Pre Sales is an added advantage. Hands on Experience in GST Implementation, configuration General Ledger GL, Accounts Payable AP, Accounts Receivable AR, Cost and Profit Center Accounting CPA and Internal Orders DME and Interface to Bank Transfer Professional Attributes. Project Role Description: Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills: SAP FICO Minimum 3 E2E Implementation, Project Management GST implementation

Who are we and What do we do?From the humble idea of giving all regional languages a stage to successfully building Indias No.1 social media platform, weve journeyed to turn ideas into reality. At ShareChat and Moj, our short video platform (https://sharechat.com/about ), we have over 325 million users, 80 million creators, and over 2.5 billion shares every month. Ours is a story of disrupting the digital narrative as we build Bharat s content creation ecosystem.An open, honest culture and our values, such as first principles, speed, integrity, user-centricity, and ownership, drive our teams to innovate our products every day. We are on the path to establishing ShareChat as the worlds largest AI-centered social media platform. We are thrilled to offer you the opportunity to solve complex problems at scale, learn with the best minds, pursue unstoppable growth, and, most importantly, make a far-reaching impact.Join us to revolutionize Bharat s content creation ecosystem powered by AI & ML. Scaling ideas to reality is how we do our business! What does the team do ?The Trust & Safety team is entrusted with safeguarding our users experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development. Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Intern you are accountable for all the operational processes in the Trust & Safety team.What youll do: * Identify and assess customers needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/team productivity targets and call and email handling targets * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers and create WOW experience * Resolve customer complaints via phone, email, chat or social media * Use outbound means to reach out to customers and verify account information.Who you are : * Proven customer support experience. Content moderation experience is a must. * Track record of over-achieving quota * Strong phone / Email and Chat contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of character * Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking) * Ability to multitask, prioritise, and manage time effectively * Basic knowledge of Microsoft Excel/ Google Sheets * Any Graduate Degree.Where youll be:Remote (Work from home)Why join ShareChat? * We believe in creating economic opportunities for our content creators as a shared purpose. Join us to make a tangible impact for regional Indian audiences. * Grab an opportunity to solve complex problems powered by our AI and ML recommendation system for over 325 million monthly active users, 80 million creators and key partners. * Drive your career growth through our upskilling programs, accelerated by values like speed and ownership. * You get a chance to work with top talent across the globe in a collaborative and learning culture. * Experience growth in a people-first organization with unparalleled rewards and employee-centric policies, including ESOPs, monthly childcare allowance, insurance, and more.Know more about us: * AI @ ShareChat | AI Projects @ ShareChat * Our Story of Scaling Ideas to Reality * Our Blog

Who are we and What do we do?From the humble idea of giving all regional languages a stage to successfully building Indias No.1 social media platform, weve journeyed to turn ideas into reality. At ShareChat and Moj, our short video platform (https://sharechat.com/about ), we have over 325 million users, 80 million creators, and over 2.5 billion shares every month. Ours is a story of disrupting the digital narrative as we build Bharat s content creation ecosystem.An open, honest culture and our values, such as first principles, speed, integrity, user-centricity, and ownership, drive our teams to innovate our products every day. We are on the path to establishing ShareChat as the worlds largest AI-centered social media platform. We are thrilled to offer you the opportunity to solve complex problems at scale, learn with the best minds, pursue unstoppable growth, and, most importantly, make a far-reaching impact.Join us to revolutionize Bharat s content creation ecosystem powered by AI & ML. Scaling ideas to reality is how we do our business! What does the team do ?The Trust & Safety team is entrusted with safeguarding our users experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development. Put in proactive and reactive mechanisms to identify and tackle undesirable users and behaviors on the platforms. As an Intern you are accountable for all the operational processes in the Trust & Safety team.What youll do: * Identify and assess customers needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/team productivity targets and call and email handling targets * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers and create WOW experience * Resolve customer complaints via phone, email, chat or social media * Use outbound means to reach out to customers and verify account information.Who you are : * Proven customer support experience. Content moderation experience is a must. * Track record of over-achieving quota * Strong phone / Email and Chat contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of character * Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking) * Ability to multitask, prioritise, and manage time effectively * Basic knowledge of Microsoft Excel/ Google Sheets * Any Graduate Degree.Where youll be:Remote (Work from home)Why join ShareChat? * We believe in creating economic opportunities for our content creators as a shared purpose. Join us to make a tangible impact for regional Indian audiences. * Grab an opportunity to solve complex problems powered by our AI and ML recommendation system for over 325 million monthly active users, 80 million creators and key partners. * Drive your career growth through our upskilling programs, accelerated by values like speed and ownership. * You get a chance to work with top talent across the globe in a collaborative and learning culture. * Experience growth in a people-first organization with unparalleled rewards and employee-centric policies, including ESOPs, monthly childcare allowance, insurance, and more.Know more about us: * AI @ ShareChat | AI Projects @ ShareChat * Our Story of Scaling Ideas to Reality * Our Blog

Job Area: Engineering Services Group, Engineering Services Group > Technical Communications - Writing General Summary: Minimum qualifications: Support engineers by planning, organizing, writing, formatting, editing, and releasing highly technical information deliverables such as application notes, data sheets, schematics, programmer reference manuals, user guides, tutorials, APIs and presentations. About The Role :: Skills/Experience Good English communication (writing) skills - 3 to 5 years of experience creating end-user documents in a high-tech publications environment Ability to design and develop technical information in a well-structured manner:concise, easy-to-use, etc. Knowledge of DITA, XML, or markup languages (e.g. HTML) XML content management systems and single-sourcing Familiar with graphics packages- Like Adobe Illustrator and Microsoft Visio Skilled in Microsoft suite of applications Basic understanding of computer architecture and semiconductor fundamentals Quick learner Team player Desirable:Knowledge of Content Management Systems Working knowledge of Perforce Web content development and document delivery JIRA and Confluence RST, Markdown, API documentation Additional Skills/Interest: Video creation and editing Ability to understand chipset layout/circuit design Knowledge of audio, mobile systems, CPU architectures, digital interfaces Preferred educational qualification:Bachelor of Engineering/Technology in Electronics/Computer Science Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, Communications, English, or related field and 2+ years of experience writing and editing software and/or hardware documentation and content, or related work experience. OR Associate's degree and 4+ years of writing and editing software and/or hardware documentation and content, or related work experience. OR High School diploma or equivalent and 6+ years of writing and editing software and/or hardware documentation and content, or related work experience. Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Are you passionate about improving the quality of Customer experiences? Do you like to dive deep to understand complex problems? Do you strive to create Customer-centric solutions that drive measurable results on metrics that matter for company s success? Does owning a global charter sound exciting? If yes, then we have the role for you! Key job responsibilities Define seller experience and execution goals for SRP (Seller Rewards Program) Manage support cases requested from both Selling Partners and Program owners, and resolve them in defined SLA Conduct deep dives on trends and identify program, policy or process improvements to reduce contact volume over time Effectively communicate trends, focus areas, solutions and impact to stakeholders, including senior leaders Drive root cause elimination projects (e. g. , updates to SRP landing pages, workflow management) in partnership with product and tech teams Drive standardization of operational procedures; partnering with frontline seller support team, account management team etc. to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability of operational performance Identify and implement mechanisms and solutions for continuous improvement in the charter A day in the life We are seeking an entrepreneurial and motivated individual with a strong user support and project management background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail. The ideal candidate will have an intense drive to get to the root cause of complex issues and enjoys deep diving. They will also thrive on challenges to simplify complex operational processes, and have a successful track record of simplifying business processes. About the team The Seller Rewards Program (SRP) is a seller loyalty program hosted by Amazon that gives sellers the chance to win rewards for various actions and help them kick start their journey on the marketplace. The vision of SRP is to provide sellers (who are able to adopt best practices on the e-commerce marketplace) an opportunity to be rewarded for providing the best customer experience. This cross-geography program has been adopted by thousands of sellers redeeming millions of dollars in rewards. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements

Manage IT application support services, ensuring system uptime and performance. Oversee troubleshooting, user support, and software upgrades.

Job Overview: We are seeking a highly skilled Engineer to join our team focused on the Telecom Field Force Platform and Applications. In this role, you will be responsible for maintaining the stability, reliability, and performance of telecom field force applications and platforms. You will provide technical support, monitor system performance, troubleshoot issues, and ensure that the platform functions smoothly for field agents and telecom operations. This is an excellent opportunity to be part of a fast-paced team and work with innovative telecom technologies. Key Responsibilities: Incident Management & Issue Resolution: Provide timely resolution of production issues reported by field agents, operational teams, or other stakeholders related to the field force platform. Diagnose, analyze, and troubleshoot system errors, application crashes, data discrepancies, and network issues. Collaborate with development, infrastructure, and QA teams to identify root causes and implement fixes or workarounds. System Monitoring & Performance Optimization: Monitor the health and performance of telecom field force applications and platforms in real-time, ensuring uptime and responsiveness. Proactively identify performance bottlenecks or capacity issues and coordinate with the relevant teams for resolution. Use monitoring tools (e.g., Splunk, New Relic, etc.) to track system logs, error logs, and performance metrics. Release Management And Application Maintenance: Assist with the deployment of software updates, patches, and new releases for the field force platform. Ensure the production environment is stable and that any changes to the system are implemented smoothly with minimal disruption to operations. Collaborate with development teams during new feature releases to ensure they meet production requirements and quality standards. Collaboration with Cross functional Teams: Work closely with product managers, solution architects, developers, and business analysts to understand new features or changes and assess their impact on production. Coordinate with infrastructure and cloud teams to maintain the backend systems, servers, and network components that support field force applications. Support customer support teams with escalated technical issues. Problem Management & Root Cause Analysis: Conduct root cause analysis (RCA) for recurring or critical production incidents and recommend solutions to prevent future occurrences. Document production incidents, issues, and solutions in a detailed manner for future reference and continuous improvement. User Support & Troubleshooting: Provide end to user support to field agents and operational teams, addressing technical issues related to mobile applications, dispatching systems, GPS tracking, inventory management, etc. Investigate user-reported issues and provide guidance on troubleshooting and resolution. Documentation & Knowledge Sharing: Maintain detailed documentation of production issues, resolution steps, and preventative measures. Create and update operational runbooks, FAQs, and knowledge base articles to aid in resolving common production support queries. Service Level Agreement (SLA) Compliance: Ensure production issues are resolved within the established SLA timelines. Track and report production support metrics, ensuring compliance with internal KPIs and SLAs.

Overview As Salesforce Administrator, you ll play a vital role at MUFG Pension Market Services. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore the Junior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions Key Accountabilities and main responsibilities Strategic Focus Oversee and manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Serve as local product owner and conduct maintenance and first point of contact for users Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements MUFG Pension Market Services A member of MUFG, a global financial group MUFG Pension Market Services Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Operational Management Manage salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide user training and creating training materials Manage user support tickets Promote and monitor user adoption Identify and gather requirements from users and stakeholders Ensure timely delivery of various reporting requirements People Leadership Build and maintain effective relationships with stakeholders such as Technology and Project Teams Partner effectively with cross functional teams, including offshore counterparts, ensuring clear communication and knowledge sharing Train, mentor and provide feedback to teams (including offshore team in India) Provide support, review and preparation of daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls Identify and escalate risk incidents, as required Adopt a risk management culture, and effectively limit risk exposure to MUFG Pension Market Services with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes Salesforce product knowledge and hands on administration experience with Sales Cloud (Required) Knowledge of Salesforce CPQ and Service Cloud (Desired) Preferably certified Salesforce Administrator A proactive attitude to platform enhancements A desire to implement best practice solutions Available and responsive to questions Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. Demonstrates enthusiasm towards continued personal/professional development MUFG Pension Market Services Active in the Salesforce community Proactive and self-driven, with a passion for delivering exceptional user experiences. Overview As Salesforce Administrator, you ll play a vital role at MUFG Pension Market Services. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore the Junior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions Key Accountabilities and main responsibilities Strategic Focus Oversee and manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Serve as local product owner and conduct maintenance and first point of contact for users Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements MUFG Pension Market Services A member of MUFG, a global financial group MUFG Pension Market Services Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Operational Management Manage salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide user training and creating training materials Manage user support tickets Promote and monitor user adoption Identify and gather requirements from users and stakeholders Ensure timely delivery of various reporting requirements People Leadership Build and maintain effective relationships with stakeholders such as Technology and Project Teams Partner effectively with cross functional teams, including offshore counterparts, ensuring clear communication and knowledge sharing Train, mentor and provide feedback to teams (including offshore team in India) Provide support, review and preparation of daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls Identify and escalate risk incidents, as required Adopt a risk management culture, and effectively limit risk exposure to MUFG Pension Market Services with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes Salesforce product knowledge and hands on administration experience with Sales Cloud (Required) Knowledge of Salesforce CPQ and Service Cloud (Desired) Preferably certified Salesforce Administrator A proactive attitude to platform enhancements A desire to implement best practice solutions Available and responsive to questions Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. Demonstrates enthusiasm towards continued personal/professional development MUFG Pension Market Services Active in the Salesforce community Proactive and self-driven, with a passion for delivering exceptional user experiences.

Overview As Salesforce Administrator, you ll play a vital role at MUFG Pension Market Services. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us; therefore the Junior Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions Key Accountabilities and main responsibilities Strategic Focus Oversee and manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups Serve as local product owner and conduct maintenance and first point of contact for users Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements MUFG Pension Market Services A member of MUFG, a global financial group MUFG Pension Market Services Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Operational Management Manage salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports Provide user training and creating training materials Manage user support tickets Promote and monitor user adoption Identify and gather requirements from users and stakeholders Ensure timely delivery of various reporting requirements People Leadership Build and maintain effective relationships with stakeholders such as Technology and Project Teams Partner effectively with cross functional teams, including offshore counterparts, ensuring clear communication and knowledge sharing Train, mentor and provide feedback to teams (including offshore team in India) Provide support, review and preparation of daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance Risk Ongoing monitoring and improvement of risk and compliance controls Identify and escalate risk incidents, as required Adopt a risk management culture, and effectively limit risk exposure to MUFG Pension Market Services with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes Salesforce product knowledge and hands on administration experience with Sales Cloud (Required) Knowledge of Salesforce CPQ and Service Cloud (Desired) Preferably certified Salesforce Administrator A proactive attitude to platform enhancements A desire to implement best practice solutions Available and responsive to questions Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports. Demonstrates enthusiasm towards continued personal/professional development MUFG Pension Market Services Active in the Salesforce community Proactive and self-driven, with a passion for delivering exceptional user experiences.

Looking for Technical Writers with good exp. in creating and reviewing technical documents. As an individual contributor, you will play a crucial role in creating high-quality technical documentation and content to support our products. Required Candidate profile 8 to 12 years of experience as a technical writer. Experience with understanding and documenting source code. Ability to cope with fast-paced and constantly changing environments.

BASIC FUNCTION Seeking a highly skilled and experienced professional to join our team as a Benefits Implementation Consultant. This individual will be responsible for leading the successful implementation of the HWSE/Benefits Applications, ensuring seamless integration into our organization. Responsibilities: Lead the end-to-end implementation of Benefits Implementation, including project planning, system configuration, testing, training, and post-implementation support. Collaborate with key stakeholders to gather requirements, identify process improvement opportunities, and develop effective solutions aligned with organizational goals. Conduct thorough analysis of existing workflows to identify areas for optimization and automation. Configure and customize Benefits modules and functionality based on business requirements, ensuring accurate and efficient time and attendance tracking, scheduling, labor management, and reporting. Collaborate with Client and internal teams to ensure successful integration of Benefits Application with existing systems and applications. Develop comprehensive documentation, user guides, and training materials to support the implementation and ongoing usage of Benefits Application. Conduct training sessions and provide end-user support to ensure a smooth transition and maximize user adoption. Perform system testing, troubleshooting, and issue resolution during the implementation phase and post-implementation support. Education: Any Bachelors Degree. Proven experience in successfully leading end-to-end implementations or Business Consulting Preferred Experience on working with HWSE/Any Benefits Applications Excellent analytical skills with the ability to identify process improvement opportunities and develop effective solutions. Exceptional communication and interpersonal skills to collaborate with cross-functional teams, stakeholders, and end-users. Ability to provide training, user support, and documentation to ensure smooth adoption and ongoing system usage. Detail-oriented with a focus on accuracy and problem-solving. Self-motivated and able to work independently as well as part of a team Ethics at ADP: