It Manager

Position-

Experience -

Academic Requirement -

Compensation-

Hiring Manager-

Location-

Probation-

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Knowledge of data protection operations and legislation (e.g. GDPR)
• Experience with ITSM/ticketing systems (e.g., Halo ITSM or equivalent).
• Familiarity with endpoint management tools (e.g., NinjaRMM, Intune, or similar).
• Basic understanding of cybersecurity, cloud administration, and automation scripting.

Others-

Job Overview:

IT Manager

Job Roles & Responsibilities:

Infrastructure & Systems Administration

• Oversee maintenance, monitoring, and performance of Windows/Linux servers and NAS devices.
• Ensure effective backup management, system updates, and data protection practices.
• Maintain server uptime and system security in alignment with global IT guidelines.
• Supervise IT assets, configuration records, and lifecycle management.

Network & Connectivity Management

• Manage LAN, WAN, and Wi-Fi infrastructure to ensure continuous and reliable connectivity.
• Co-ordination with the other sites for network planning, configuration, and troubleshooting.
• Coordinate with vendors for network upgrades, internet services, and maintenance support.
• Monitor network performance and implement preventive measures to minimize downtime.

IT Operations & Compliance

• Ensure adherence to global and local IT policies, including data protection and security controls.
• Maintain documentation for IT processes, system configurations, and user access records.
• Manage IT procurement activities, coordinate with vendors for hardware/software requirements.
• Ensure compliance with

  ISO 27001:2022

  information security management standards.

User Support & Service Delivery

• Lead and support the IT team in resolving user issues related to hardware, software, and applications.
• Oversee onboarding/offboarding IT processes, including device setup and access provisioning.
• Ensure timely support ticket resolution and monitor service quality standards.
• Provide training and guidance to employees on IT best practices and data security awareness.

Collaboration & Reporting

• Reporting on operational performance, incident trends, and improvement actions.
• Support implementation of global IT projects, upgrades, and standardization initiatives.
• Provide feedback on local challenges, risk areas, and opportunities for process improvement.
• Maintain communication between the India IT team and global IT stakeholders.