It Manager

Role & responsibilities

Key Responsibilities

• Team Leadership & Management

• Lead, mentor, and manage a team of 210 IT professionals.
• Foster accountability, continuous learning, and a collaborative work environment.

• IT Operations & Support

• Oversee help desk operations and provide Level 2/3 escalation support.
• Manage hardware/software troubleshooting, upgrades, and break-fix tasks.
• Build, repair, and optimize computer hardware.

• Infrastructure & Networking

• Manage and maintain networking equipment, servers, firewalls, and VPNs.
• Ensure reliable LAN/WAN, Wi-Fi, and cloud connectivity.
• Oversee backup, recovery, and disaster recovery planning.

• Systems & Software

• Administer 

  O365 / Microsoft Office Suite

   (Word, Excel, PowerPoint, Teams, etc.).
• Manage 

  Active Directory

   and 

  Google Workspace Admin

   environments.
• Support automation and scripting with 

  Python, DAX, or similar tools

  .

• Database & Development

• Create, manage, and troubleshoot databases (SQL, Access, or similar platforms).
• Ensure data accuracy, integrity, and accessibility.

• Project Management

• Run IT projects from planning through execution and delivery.
• Collaborate with business leaders to align IT solutions with organizational needs.
• Deliver projects on time, within scope, and within budget.

• Data Security & Compliance

• Enforce cybersecurity best practices and IT policies.
• Monitor and respond to security threats.
• Maintain compliance with data protection and privacy standards.

Preferred candidate profile

• Experience

  : 7+ years in IT, with prior roles such as:
• Help Desk Technician, Desktop Support, Hardware Technician.
• Level 2 Support Engineer or IT Lead/Senior IT Specialist.
• Assistant Manager, Senior Lead, or Manager in IT or Help Desk.

• Technical Expertise

  :
• Strong hardware build/repair and troubleshooting skills.
• Networking knowledge (routers, switches, firewalls, VPNs).
• Database experience (SQL, Access, or similar).
• Cloud/SaaS platforms: 

  O365, Active Directory, Google Workspace

  .
• Familiarity with coding/scripting (Python, DAX, or similar).

• Leadership

  :
• Proven track record managing IT teams of 210 people.
• Ability to mentor, train, and hold teams accountable.

• Personal Skills

  :
• Problem-solver and out-of-the-box thinker.
• Data-driven decision-making approach.
• Strong communication and documentation skills.
• Leadership mindset: takes responsibility for team success.

• Additional Requirement

  :
• Must complete a 

  DISC Personality Assessment

   as part of the hiring process.

• Work Location

  :
• Must work 

  on-site

   at our Chandigarh/ Mohali office.