It Manager

Role Overview

IT Manager

Key Responsibilities

1. IT Infrastructure & Server Management

• Monitor and manage server performance, uptime, and upgrades.
• Handle backup, restoration, and disaster recovery processes.
• Maintain security, patch updates, and system health checks.

2. SQL Database Management

• Manage SQL databases (MySQL, MSSQL, PostgreSQL).
• Develop and optimize SQL queries, stored procedures, and reports.
• Handle database performance tuning, backup schedules, replication, and access security.

3. Automation & Process Improvement

• Work closely with team leads and managers to understand manual tasks and identify automation opportunities.
• Build automations using scripting tools (Python/PowerShell/Bash) or low-code/no-code tools.
• Create services, scheduled jobs, and triggers to automate repetitive workflows.
• Support automation of reporting, monitoring, and data processing tasks.
• Basic understanding of AI tools and ability to integrate AI for process enhancement (optional but preferred).

4. IT Operations & Support

• Provide day-to-day IT support for employees and internal teams.
• Manage ticketing systems, handle escalations, and ensure timely resolution.
• Manage hardware, software, equipment lifecycle, and maintain an updated IT inventory.
• Ensure network reliability, system security, and compliance with company policies.

5. Reporting, Documentation & Coordination

• Work with department leaders to support their IT needs and implement technical solutions.
• Develop and maintain SOPs, instruction sheets, process documents, and automation guides.
• Manage crystal reports and collaborate on reporting requirements.
• Keep all systems and equipment updated as per company standards.
• Evaluate new technologies and suggest improvements to enhance overall efficiency.

6. Leadership & Team Management

• Supervise and mentor the IT support team.
• Allocate tasks, monitor performance, and ensure smooth IT operations.
• Maintain clear communication with management and provide regular IT updates.

Required Skills & Qualifications

• Bachelors degree in IT, Computer Science, or related field.
• 4–5 years of experience as an IT Manager or Senior IT Engineer.
• Strong SQL knowledge (administration, optimization, reporting).
• Experience with server OS (Windows & Linux), virtualization, and networking.
• Good understanding of automation tools and scripting (Python/PowerShell/Bash).
• Knowledge of crystal reports and database-driven report generation.
• Strong communication skills to coordinate with team leads and leadership.
• Ability to create structured documentation, SOPs, and process guides.
• Problem-solving mindset with the ability to work under pressure.

Shift Timings & Location

• Comfortable working in the night shift from 7:00 PM to 4:00 AM Indian time IST (8:30 AM to 5:30 PM EST), Monday to Friday, from the Gurgaon office.
• Flexible shift timing, shift timing may change to meet the deadlines or to resolve the urgencies (may need to come in over the weekend if needed).
• Relocation within 10 km radius.

Preferred Certifications (Optional)

• Microsoft SQL Certification
• AWS Solutions Architect / Azure Administrator
• ITIL v4
• Red Hat Certified System Administrator (RHCSA)