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AI Digital Assistant Success Specialist

AI Digital Assistant Success Specialist

P99soft

5 - 10 years

7 - 11 Lacs

hyderabad

Posted:21 hours ago| Platform:

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Skills Required

training automation analytical it support user support continuous improvement analytics process management testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: AI Digital Assistant Success Specialist

Location: Hyderabad. (Hybrid)

Full time.

Role Overview

We re looking for a

customer champion

with strong technical curiosity and a passion for helping people succeed with AI.

As an

AI Digital Assistant Success Specialist

, you ll be at the heart of improving our enterprise digital assistants experience (which includes a combination of internal and external tools such as ChatGPT) . You ll help users get the most out of our solutions, identify opportunities for automation and improvement, and collaborate with engineering to make every interaction smarter, faster, and more satisfying.

This is a great role for someone who loves solving problems, thrives in fast-evolving tech environments, and wants to play a key part in shaping how AI transforms employee experience.

Qualifications

Bachelor s degree in Information Systems, Computer Science, Business, or equivalent experience.
5+ years of professional experience (for senior roles, 7+), ideally in IT support, product operations, or digital assistant environments.
Familiarity with Generative AI, NLP, or LLM-based technologies (e.g., ChatGPT, Azure OpenAI).
Strong written and verbal communication skills across technical and non-technical audiences.
Experience improving support processes and documentation at scale.
Analytical mindset and comfort with data-driven decision-making.

Key Responsibilities

User Support & Advocacy

Be the human face of our Digital Assistant helping users when automation can t.
Troubleshoot and resolve user issues, ensuring fast, friendly, and accurate responses.
Identify recurring issues, patterns, and opportunities for product improvement.
Act as the
voice of the customer
championing feedback and insights across teams.

AI Operations & Collaboration

Partner with AI Engineering and Product teams to improve model accuracy, coverage, and behavior.
Translate real-world user challenges into actionable insights and enhancement requests.
Participate in roadmap discussions and represent the user experience in product decisions.

Knowledge & Process Management

Create and refine internal knowledge articles to improve both chatbot and human support accuracy.
Help design and evangelize scalable support processes that ensure consistency and quality.
Support content governance and taxonomy for better AI retrieval and human accessibility.

Analytics & Continuous Improvement

Analyze chatbot and support data to identify high-impact improvement areas.
Support post-launch performance tracking and user adoption metrics.
Contribute to prompt and conversation optimization for better engagement and satisfaction.

AI Training & Testing

Help refine model prompts, responses, and fallback scenarios using live feedback.
Participate in conversational design testing and training data curation.
Collaborate with engineers and Product Managers to improve assistant tone, accuracy, and responsiveness.

You ll Thrive Here If You

Love helping others and turning feedback into action.
Are excited about new technologies especially AI and large language models.
Think systematically: you don t just solve one problem, you fix the process behind it.
Are a proactive self-starter who looks for ways to make things better.
Can collaborate effectively across technical, product, and operations teams.

Required Skills

LLM
Gen AI
Digital environ
IT support
product operations
Generative AI
NLP

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AI Digital Assistant Success Specialist