659 User Support Jobs - Page 3

As an IT Support Engineer (L2) joining the IT team in Mumbai, your role will involve providing technical support and troubleshooting for desktop and laptop systems. Your responsibilities include: - **Technical Support & Troubleshooting:** - Provide L2-level support for desktop and laptop hardware and software issues. - Diagnose and resolve problems related to operating systems, applications, and network connectivity. - Offer both remote and on-site assistance to end-users. - **Incident & Request Management:** - Receive, log, and prioritize support tickets. - Ensure timely resolution of incidents or escalate to higher support levels when required. - **System Maintenance & Upgrades:** - Instal...

Role Overview: You will be responsible for maintaining hardware and software, providing user support, assisting the HR and Admin teams with technical support, managing documentation, setting up and monitoring network infrastructure, ensuring network security, and maintaining system stability. Additionally, you will be required to integrate new software/hardware, solve technical issues, and support multiple departments. Key Responsibilities: - Install, set up, and maintain computers, printers, servers, and company software. - Help employees, especially production staff, with any computer or software-related problems. - Assist the HR and Admin teams with technical support and IT-related tasks....

You will be responsible for coordinating ERP system operations, which includes configuration, updates, and troubleshooting. Additionally, you will provide first-line support to users, conduct training sessions, and develop user guides and documentation. Your key responsibilities will include: - Ensuring data accuracy by maintaining the integrity of master data and transactional data across various modules such as Inventory, Sales, and HR. - Collaborating with departments to map current processes and recommend improvements through ERP workflows. - Supporting ERP rollout, integrating new modules, and conducting cross-functional testing. - Logging, tracking, and resolving system issues with int...

In this role as the IT Manager, you will be responsible for overseeing the planning, implementation, and maintenance of the company's IT systems and services. Your main duties will include managing a team of IT professionals, ensuring adherence to security protocols, troubleshooting technical issues, and supporting IT initiatives to enhance performance and productivity across various departments. Key Responsibilities: - Oversee the management and maintenance of all IT infrastructure, such as servers, networks, and hardware. - Develop and implement IT policies, protocols, and best practices within the organization. - Lead, mentor, and manage the IT team to ensure high performance and foster p...

We are looking for a skilled SAP PP Consultant with 6-10 years of experience to join our team in Hyderabad. The ideal candidate will have a strong background in SAP PP and excellent analytical skills. Roles and Responsibility Facilitate the implementation and support of SAP PP modules. Perform detailed analysis of complex business process requirements and provide appropriate system solutions. Identify, interpret, validate, and document customer requirements. Facilitate workshops to collect business requirements and map client business processes, processes, and objectives. Develop necessary product modifications to satisfy clients' needs. Design, customize, configure, and test PP modules. Ide...

Position: Assistant Manager Experience, Educational Qualification BE/B Tech/MCA/BCA/BBA/BSC/ (computers) with Diploma in DOEACC/ Systems Development / GNIIT etc Experience Minimum 02 years Experience in managing IT software / Hardware platform support / Software applications/ Web development, and user support Implementation support experience in government (e- Governance) and Financial Services industry programmes an advantage Working knowledge of Java , web service , RDBMS an advantage Good issues resolution and reporting skills Age Limit Should be less than 50 years Job Profile Implementation of Enrolment process Troubleshoots all failed jobs with agreed SLA. Provides technical support to ...

As a Senior Networking Engineer at unifyCX, you will play a crucial role in maintaining and supporting network infrastructure while ensuring stable and secure connectivity for our clients. Your responsibilities will include: - **Network Maintenance & Support:** - Configure, deploy, and manage WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment. - Monitor network performance, troubleshoot issues, and ensure stable connectivity. - Maintain routers, switches, and access points. - **Network Configuration:** - Setup and configure network devices following organizational standards. - Implement and maintain network security measures for compliance. - Perform regular maintenance, up...

Role Overview: Vcheck is a human-led, technology-enabled due diligence background check firm based in New York City. They specialize in risk-based assessments for various purposes like lending, investments, KYC, vendor onboarding, M&A, IPOs, executive placements, and third-party portfolio risk. Founded in 2012, Vcheck has experienced rapid growth and industry recognition. Key Responsibilities: - Provide first-level technical support to end-users for hardware, software, and network issues. - Assist in the installation, configuration, allocation, and maintenance of computer systems and peripherals. - Troubleshoot common IT problems and escalate complex issues to senior support staff. - Support...

As a Hardware and Networking Technician, you will be responsible for installing, maintaining, and troubleshooting computer hardware, networking systems, and security devices such as CCTV and biometric systems. Your role will involve hands-on experience with IT infrastructure, problem-solving skills, and the ability to work independently or as part of a team. Key Responsibilities: - CCTV Installation & Configuration: Install, configure, and maintain surveillance systems, ensuring proper functionality and security. - Biometric Installation & Maintenance: Set up and troubleshoot biometric attendance and access control systems. - Hardware Troubleshooting & Maintenance: Diagnose, repair, and main...

A Day in the Life This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. Responsibilities may include the following and other duties may...

As a School ERP Lead at our company, you will play a crucial role in driving the implementation, development, and management of our School ERP system. Your responsibilities will include: - Lead end-to-end implementation of the School ERP system, customizing modules based on school requirements, and collaborating with software vendors for necessary workflows and modules customization. - Ensure data integrity, accurate data migration, data backups, and manage data security protocols and user access controls. - Provide hands-on support and training to end-users, design training programs, and enable smooth adoption of the ERP system. - Analyze existing school administrative processes, identify a...

Job Description: Role Overview: As a Zoho Expert in Gurugram, you will be responsible for managing, customizing, and optimizing Zoho Applications to meet the business requirements. Your day-to-day tasks will involve developing and implementing Zoho solutions, troubleshooting issues, providing user support, and ensuring the integration of Zoho applications with other systems. Collaboration with various teams to streamline processes and improve operational efficiency will be a key aspect of your role. Key Responsibilities: - Develop and implement Zoho solutions to meet business requirements - Troubleshoot issues related to Zoho applications - Provide user support for Zoho applications - Ensure...

We are seeking an experienced ServiceNow Administrator responsible for managing, configuring, and optimizing the ServiceNow platform to align with business needs. The role includes system upgrades, user support, troubleshooting, creating custom applications , and integrations, ensuring the platform runs efficiently and securely. Key Responsibilities Platform Management: Configure, manage, and optimize the ServiceNow platform and its applications. System Maintenance: Perform upgrades, apply patches, monitor platform health, and ensure security compliance. Troubleshooting: Investigate and resolve technical issues to maintain platform stability. User Support: Provide guidance to end-users, deve...

Project description This role is an exciting opportunity for a hands-on ION MarketView Platform Specialist. ION is a key component of our eTrading platform, providing pricing and trading integration for mainly D2C and to a lesser extent D2D markets, for the Rates and Credit businesses. This role is an exciting opportunity to be part a global eTrading development team that is distributed over London, Bangalore, and Singapore.The team are mainly focused on project work but also provide L2 support on a rota basis. We have a huge book of work including enhancements requested by the business as well as performance improvements and mandatory & evergreen upgrades. Responsibilities Hands-on configur...

Role & responsibilities Job Description: Requirements Gathering: Ability to define business and functional requirements by engaging with stakeholders, ensuring alignment with Microsoft Dynamics 365 and Power Platform capabilities. Solution Design: Expertise in collaborating with Solution Architects and Developers to create high-level and low-level solution designs. Product Vision: Capability to work closely with the Product Owner to shape and contribute to the Product Vision. Backlog Management: Proficiency in owning and managing the Product Backlog, documenting requirements in User Stories, and securing sign-off from the Product Owner before development. Functional Design: Ensure that solut...

Hello, Greetings from Innova Solutions!!! Job Openings for the below role @ Innova Solutions for Hyderabad & Chennai offices Senior Contact Center Analyst Job Criteria :- Experience Range : 4 to 9 years Key Skills : Genesys, project management, documentation, troubleshooting, dashboard, device configurations, Contact Center Notice Period : Immediate joiners or with one month notice period. Job Location : Hyderabad & Chennai Detailed job description given below please go through the JD to understand requirement. If requirement is matching to your profile share your updated resume on the below mail with all the details (mehaboob.shaik@innovasolutions.com). Mention Subject Line :-Senior Contact...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro€™s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to...

About The/Nudge The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scot...

Overview: The Field Service Technician plays an important role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the- scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreyas ever-expanding customer base and ensure a consistently high-quality user sup...

As a CRM Operations Executive at our company in New Delhi, you will be responsible for managing and optimizing the day-to-day CRM operations using Zoho CRM. Your role will involve ensuring CRM system integrity, data quality, user support, developing flow in CRM, fixing bugs, and workflow automation to enhance customer lifecycle management and sales funnel flow. **Roles and Responsibilities:** - Administer and maintain Zoho CRM, including user roles, permissions, workflows, dashboards, and validation rules. - Monitor and enhance CRM data quality through routine audits, cleansing, and deduplication. - Monitor end to end Zoho applications and handle queries to develop and implement. - Provide C...

You are the leading provider of professional services to the middle market globally, with the purpose of instilling confidence in a world of change and empowering clients and people to realize their full potential. Your exceptional people are the key to your unrivaled, inclusive culture and talent experience, making you compelling to your clients. You will find an environment that inspires and empowers you to thrive both personally and professionally at RSM. Key Responsibilities: - Configure and maintain the BlackLine platform to align with specific financial processes and business requirements. - Provide training and support to end-users, troubleshoot issues, and ensure a smooth user experi...

As a Cat Model Analyst at Swiss Re, you will be part of the Cat Perils Cat & Geo Modelling team, contributing to the maintenance and validation of NatCat models, tools, and applications used in the NatCat costing process. Your responsibilities will include: - Conceptualizing and building NatCat applications using sophisticated analytical technologies - Collaborating with model developers across peril teams to implement and test models in the internal framework - Developing and implementing concepts to enhance the internal modelling framework - Coordinating with various teams for successful model and tool releases - Providing ad-hoc support to the user community on model and tool-related issu...

As an IT Administrator at Task Source, you will play a crucial role in managing and maintaining the company's IT infrastructure to ensure optimal performance and security. Your responsibilities will include system management, network administration, security management, troubleshooting, user support, system upgrades, documentation, and compliance. Key Responsibilities: - System Management: Install, configure, and maintain hardware and software systems, such as servers, workstations, and networking equipment. - Network Administration: Monitor and manage network performance to ensure reliable connectivity and resolve issues promptly. - Security Management: Implement and maintain security proto...