262 User Support Jobs - Page 8

- Qlik Development : Design, develop, and Deploy QlikView and Qlik Sense applications, reports, and dashboards to meet business requirements. - Data Integration : Collaborate with data engineers to integrate data from multiple sources (databases, APIs, flat files) into Qlik for reporting and analysis. - Performance Tuning : Optimize Qlik applications for performance, focusing on reducing load times and improving user experience. - User Support & Troubleshooting : Provide support for existing Qlik applications, resolving any technical issues and ensuring optimal performance. - Collaborative Problem Solving : Work closely with business stakeholders to gather requirements and transform them into functional and technical specifications. - Best Practices : Ensure that development follows Qlik best practices, including data modeling, data governance, and performance optimization. - Testing & Documentation : Participate in the testi ng process and create comprehensive documentation for developed applications, including usage guides and technical specifications. - Mentorship : Provide guidance and mentorship to junior developers, sharing knowledge on Qlik development best practices and approaches. - Continuous Improvement : Stay up-to-date with the latest features and updates in Qlik technologies and actively contribute to improving the development processes. Required Skills : - Qlik Development : Design, develop, and Deploy QlikView and Qlik Sense applications, re ports, and dashboards to meet business requirements. - Data Integration : Collaborate with data engineers to integrate data from multiple sources (databases

The opportunity: The Legal & Integrity (L&I) Operations Specialist is responsible for carrying out a wide range of administrative and data management activities to ensure smooth operations and efficient running of the Legal & Integrity function, globally. This includes managing data, overseeing critical processes, and providing support to L&I Team members around the world. How you ll make an impact: Ensure accuracy, quality and integrity of data in various systems used by the L&I team for managing Matter, Spend, Knowledge, Learning Managment System etc. Pro-actively maintain and enforce document management and retention policies, procedures, and best practices to ensure optimal data quality of L&I documents). Participate in the smooth running of and adherence to key processes within the L&I function, such as Outside Counsel engagement (e. g. raising Purchase Orders) etc. Serve as a point of contact for internal and external (e. g. Law Firms) inquiries, providing timely and professional responses. Lead the Operations on-boarding of new L&I colleagues, to ensure they are able to use the tools and become familiar with processes in place as smoothly as possible. Assist in the roll-out of new systems, for example by assisting with testing or documentation. Provide Level 1 support (general User support, not technical) to the L&I community. Collaborate with cross-functional, international teams to support business objectives and support continuous improvement. Handle confidential information with discretion and maintain a high level of professionalism at all times. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelors degree in Business Administration, BCA, B. Tech or related field. 2-3 years of experience in an administrative role, with a focus on data management. Self-starter caliber who could own tasks through to completion. Strong attention to detail & excellent organizational skills. Ability to handle multiple tasks simultaneously. Proficiency in both spoken & written English language is required. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

About Sun Pharma: Sun Pharmaceutical Industries Ltd (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of US$ 5 4 billion Supported by 43 manufacturing facilities, we provide high-quality, affordable medicines, trusted by healthcare professionals and patients, to more than 100 countries across the globe, Job Summary sLIMS Implementation Specialist will be responsible for the successful deployment, configuration, and ongoing support of our Laboratory Information Management System (SLIMS) This role requires a deep understanding of laboratory workflows, strong technical skills, and the ability to work closely with cross-functional teams to ensure the SLIMS meets the needs of the organization, Roles and Responsibilities Support in implementation and configuration of the sLIMS, ensuring alignment with laboratory workflows and regulatory requirements, Execute the tasks defined in project plans, adhering to timelines, for successful implementation of sLIMS, Configure sLIMS software to meet the specific needs of the laboratory, configuring workflows, and setting up user roles and permissions, Provide training and support to end-users, ensuring they are proficient in using the sLIMS, Troubleshoot and resolve any issues related to sLIMS performance, functionality, and integration with other systems/instruments, Maintain comprehensive documentation of the sLIMS implementation process, including user guides and technical manuals, Shall be aware about documentation of sLIMS application as per GMP Shall be able to create and manage documentation of sLIMS application to ensure system is in compliance state, Qualifications and Preferences Qualifications: Bachelor's degree in Information Technology, or Computer Science or related field, Minimum of 4-5 years of experience in sLIMS implementation, preferably in a pharmaceutical or biotech environment, Strong understanding of laboratory processes and workflows, Proficiency in sLIMS software (Expertise on CaliberLIMS is preferred) Ability to manage multiple tasks simultaneously, Strong analytical and problem-solving skills, Excellent communication and interpersonal skills, Experience with regulatory compliance requirements (e-g , FDA, GMP, GLP), Preferred Qualifications: Advanced degree in Life Sciences, Information Technology, or a related field, Familiarity with laboratory instruments and their integration with SLIMS Experience with Caliber LIMS is preferred, Good documentation skills to create and manage GxP documents, Selection Process: Interested Candidates are mandatorily required to apply through the listing on Jigya Only applications received through Jigya will be evaluated further, Shortlisted candidates may need to appear in an Online Assessment and/or a Technical Screening interview administered by Jigya, on behalf on Sun Pharma Candidates selected after the screening rounds will be processed further by Sun Pharma

The company is seeking an experienced End User Services Manager to lead a team of IT professionals. this role requires a strong technical background, leadership and team management skills, and experience with ITIL best practices and industry standards. The successful candidate will be able to lead and manage a team, drive process improvements, and deliver high-quality support and services to end-users. Who you are Basic/ Minimum Qualifications Minimum 10 years of experience in end-user support and services management BE/B.Tech/ in Computer Science, Information Technology, or related field 3+ years experience in L2 Desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem solving, outstanding customer support& collaboration. Highly proficient in Windows hardware and software support, in Depth knowledge & hands on troubleshooting experience on O365 Suits Application like Outlook, Teams etc., Good knowledge of mobile devices (iPhones, iPads), including working with MDM solutions such as AirWatch, Intune, etc. Experience with IT service management tools, such as ServiceNow Good troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV/VC system support, desktop network troubleshooting. Positive person with can do attitude, MS Excel Proficient and Proven leadership and team management skills Experience with ITIL best practices and industry standards. Experience in Life Sciences/Healthcare industry preferred Preferred Qualifications Lead and manage a team of End User Services Engineers and specialists. Ensure to deliver high-quality support and services to end-users around all EUS Operational Topics. Manage incident and service request management processes with Defined KPIs. Ensure compliance with ITIL best practices and industry standards. Collaborate with other IT teams to ensure seamless service delivery. Analyze and report on end-user services metrics and performance. Develop and implement end-user support strategies and processes improvements. Develop and manage budgets and resource plan Communicate ongoing strategy and execution with various Business Management/Functions/Depts. Handle needed inquiries, escalations and establish partnerships with key Stakeholders Like All Business Sectors, IT-I Teams , Global Vendors etc. Efficient Service Delivery (50%): Ensure high-quality support and services are delivered to end-users. Team Management (25%): Lead and manage a team of End User Services Engineers and specialists. Process Improvement (10%): Develop and implement end-user support strategies and process improvements. Reporting and Analytics (10%): Analyze and report on end-user services metrics and performance. Budgeting and Resource Planning (5%): Manage budgets and resource

Were seeking an experienced HRIS Lead to manage and optimize our HR systems, ensuring seamless integration and data-driven decision-making. The ideal candidate will have expertise in HRIS platforms, data analysis, and process improvement. Responsibilities: HRIS Implementation and Maintenance Lead the implementation of new HRIS modules and system updates Lead the process of requirements collection up to implementation of small/large changes. Maintain and update existing HRIS systems to ensure accurate and efficient operation. Troubleshoot and resolve HRIS-related issues. System Optimization Identify opportunities for system improvements and efficiencies. Collaborate with HR and other departments to customize the HRIS to meet business needs. Conduct regular audits to ensure system integrity and accuracy. Data Management and Reporting Ensure the accuracy and integrity of HR data through regular audits and data cleansing. Develop and maintain standard and ad-hoc reports for HR and management. Support HR metrics and analytics to drive informed decision-making. User Support and Training Provide ongoing user support and training to HRIS users. Develop training materials and documentation for HRIS processes and procedures. Act as the primary point of contact for HRIS-related queries from IT, HR or other functions, Compliance and Security Ensure HRIS compliance with data protection regulations and company policies. Implement and monitor security protocols to protect sensitive HR data. Stay updated on HRIS best practices and legal requirements. Project Management: Lead HRIS-related projects from initiation to completion. Develop project plans, timelines, and budgets. Coordinate with internal and external stakeholders to ensure project success. Requirements: Bachelor s degree in human resources, Information Technology, Business Administration. Minimum of 5 years of experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) Proven experience in HRIS implementation, maintenance, and optimization. Experience with SuccessFactors, DayForce, SDWorx, ProTime or Workable Strong understanding of HR processes and data management. Proficiency in HRIS software and MS Office Suite (especially Excel). Experience in managing a team with excellent people management skills. Excellent analytical and problem-solving skills. Strong project management skills. Exceptional attention to detail and accuracy. Effective communication and interpersonal skills. Ability to work independently and as part of a team.

Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance. What You Will Need : Strong Communication Skills in English both verbal and written. Good knowledge on providing desktop and laptop support over calls and chat supporting Global users US, UK and other regions. Also, the candidate should be willing to work in night shift to cover and support US hours. What Would Be Nice To Have : S trong Communication Skills in English both verbal and written. Good knowledge on providing desktop and laptop support over calls and chat supporting Global users US, UK and other regions. Also, the candidate should be willing to work in night shift to cover and support US hours. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Job Title SAP PPQM Lead (Production Planning and Quality Management) Mode of WorkOnsite/WFO Experience: 8+ Years : Primary Responsibilities : SAP PP (Production Planning)Oversee the configuration, optimization, and implementation of the PP module, including production scheduling, material requirements planning (MRP), and production execution. SAP QM (Quality Management)Lead the integration of SAP QM to manage quality planning, quality inspections, and quality control throughout production processes. End-to-End Process ExpertiseEnsure seamless integration between PP and QM modules to optimize production and quality management workflows. Team LeadershipManage and mentor a team of consultants, collaborate with cross-functional teams, and ensure successful delivery of SAP projects. Customization and ConfigurationConfigure and customize SAP solutions to meet specific business needs. User Support and TrainingProvide ongoing support to end users, resolve issues, and conduct training sessions. Project ManagementCoordinate project timelines, resources, and deliverables, working closely with stakeholders and clients. Skills Required: SAP PP and QMDeep expertise in both PP and QM modules of SAP. Business Process KnowledgeStrong understanding of manufacturing, production planning, and quality management processes. Project LeadershipExperience in leading teams, managing project schedules, and ensuring successful delivery of SAP implementations. Configuration and TroubleshootingAbility to configure SAP solutions, troubleshoot issues, and implement improvements. Stakeholder ManagementEngage with business stakeholders, gather requirements, and ensure solutions meet business needs.

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 2+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7628 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

Company: Yash Technology Mode of work: Remote Interested candidates share your update resume to padma.ashwitha@gamil.com Share the relevant profiles of the requirement. Document Management System (DMS) consultant on S4 - Provide hands-on expertise in SAP DMS configuration and management, with 5-10 years of relevant experience. - Manage the complete document lifecycle within SAP DMS, including creation, storage, retrieval, version control, and archiving. - Configure and maintain metadata within SAP DMS to ensure accurate document categorization and efficient searching. - Implement and manage version control strategies within SAP DMS to track document changes and maintain audit trails. - Possess strong experience with SAP ECC and SAP S/4HANA, including a deep understanding of how DMS integrates with other SAP modules such as Materials Management (MM), Plant Maintenance (PM), and Quality Management (QM). - Design, implement, and manage SAP DMS workflows to automate document routing, approval processes, and other document-related tasks. - Define and implement document categorization strategies within SAP DMS to organize and classify documents effectively. - Configure and manage various storage solutions integrated with SAP DMS, ensuring optimal performance and accessibility. - Implement and maintain SAP DMS security protocols, including user roles, authorizations, and access controls, to protect sensitive information. - Apply knowledge of compliance standards and document retention policies within SAP systems to ensure adherence to regulatory requirements. - Collaborate with business users and IT teams to gather requirements and translate them into effective SAP DMS solutions. - Develop and maintain comprehensive documentation for SAP DMS configurations, processes, and user guides. - Provide end-user training and support for SAP DMS functionalities. - Troubleshoot and resolve issues related to SAP DMS functionality and integrations. - Participate in upgrades and enhancements of the SAP DMS system. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams. - Knowledge of SAP Content Server. - Familiarity with data migration tools and techniques related to SAP DMS. - Experience in developing custom solutions or enhancements within SAP DMS.

JD: Provides POS system monitoring and serves as level 2 support for issues raised Document KT articles for new findings. Provide guidance and support to end users during ongoing issues Relative to troubleshooting and providing deep level support for the POS systems, report and track defects for applications Define and gather business requirements and functional specifications for new or modified POS related systems, including business process flows. Complete report specification documents using information gained thru analysis of business functions In addition should have Retail business knowledge Must have GK POS skill (JD: ) GK OPOS: configuration, deployment, troubleshooting – both central and local boutique components Good to have Proven technical expertise in store operations, particularly within SAP Retail: SAP & POS interface integration SAP SD: Sales Orders, Pricing, Outputs

Key responsibilities: 1. Accurately cut, copy, paste, and manage data in internal sheets and tools. 2. Proofread and edit written content to ensure it is free of errors and polished for final use. 3. Maintain the consistency and accuracy of data records across platforms. 4. Deliver tasks on time while ensuring quality standards are met. 5. Communicate with team members to resolve any discrepancies or clarify instructions. Who Should Apply: 1. Candidates with strong attention to detail. 2. Those seeking non-technical positions focused on clerical or administrative work. 3. Individuals with experience in data entry, record management, or content editing. Important Note: This is NOT a technical database management or developer role. Candidates with SQL, programming, or data analytics expertise may find this position unrelated to their skills.

We are seeking a dynamic and highly skilled Assoc Systems Administrator to join our innovative team. This role demands a professional with deep expertise in Generative AI tools and Robotic Process Automation (RPA) using Automation Anywhere. The successful candidate will be instrumental in analyzing, designing, and implementing cutting-edge automation solutions that enhance our business processes and drive operational efficiency. Key Responsibilities: Develop and deploy transformative automation solutions that enhance business processes. Utilize RPA and integrate Generative AI tools to boost decision-making capabilities. Lead the development and deployment of RPA solutions, facilitating technical discussions to identify automation opportunities and establish best practices. Partners with cross-functional teams gather business requirements, convert them into technical specifications, and ensure they align with organizational objectives. Serve as the bridge between business units and IT, ensuring effective communication and engagement to align technology solutions with business needs. Conduct in-depth system analysis to identify areas for improvement and develop strategies to enhance system performance and efficiency. Diagnose and resolve technical issues related to RPA, AI, and chatbot implementations, ensuring minimal disruption to operations and managing user support requests effectively. Ensure compliance with IT controls and conduct thorough testing and validation to verify the quality and reliability of automation solutions. Stay abreast of technological advancements in Generative AI and RPA, proactively recommending innovative solutions to drive continuous improvement and enhance business functionality. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications Bachelors degree, OR 3+ years of relevant work experience Preferred Qualifications Bachelors degree, OR 3+ years of relevant work experience 2-3 years of experience in development with a focus on Generative AI and RPA. Proficiency in Automation Anywhere and familiarity with other RPA tools. Strong understanding of Generative AI frameworks and their application in business settings. Experience with programming languages such as Python, Java, or C#. Excellent analytical and problem-solving skills, capable of handling complex technical challenges. Strong communication skills, able to present technical concepts clearly to non-technical audiences. Ability to work independently and manage multiple projects in a fast-paced environment. Exceptional written and verbal communication skills, with the ability to translate complex information into clear, concise, and high-quality business requirements with minimal revisions.

Project description We are passionate about transforming lives through cutting-edge technology, enriching industries, communities, and the world. Our mission is to create exceptional products that drive next-generation computing experiences, serving as the foundation for data centers, artificial intelligence, PCs, gaming, and embedded systems. At the core of our mission lies a culture of innovation. We challenge boundaries to solve some of the world's most critical problems. We are committed to execution excellence, fostering a culture of openness, humility, collaboration, and inclusivity, valuing diverse perspectives along the way. Responsibilities Responsible for developing & testing of software Responsible for generating documents, such as Spec, design, user-guide, API spec, etc., Skills Must have Candidate should have 7+ yrs experience Experience: Experience in designing complex multithreaded Performant SW Experience in designing SW API interfaces. Experience in C/C++ programming Experience with Multi-threaded software development in Linux environment Experience with Embedded IP subsystems e.g. Ethernet/PCIe/SPI/I2C/USB/GPIO/Memory architectures /DDR/SDRAM/DMA Experience with development of software targeted for x86, standalone and RTOS platforms Experience in low level driver development, register interface programming, general algorithms and data structures, bootloaders/Uboot Experience working with and integrating open-source software Strong debugging skills at device and board level using JTAG debuggers Experience in Software programming for FPGAs is an advantage Scripting language experience like Perl, Python or TCL Nice to have Excellent interpersonal, written and verbal communication skills Excellent communication, problem solving and analytical skills EducationB.tech/M.Tech in CSE/IT/ECE/EEE/E&I OtherLanguagesEnglishB2 Upper Intermediate SenioritySenior

Number of Openings 1 ECMS ID in sourcing stage 518064 Assignment Duration 1 year Total Yrs. of Experience 8-10 years Relevant Yrs. of experience 8 years Detailed JD (Roles and Responsibilities) Attached Mandatory skills Deploy and configure Zscaler services, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access), and ZDX (Zscaler Digital Experience) Desired/ Secondary skills Network Troubleshooting: Diagnose and resolve network-related issues, such as connection errors, slow internet speed, or service degradation. Utilize Zscalers troubleshooting tools and best practices to identify and address problems promptly. Firewall Management: Manage firewall policies and rules within the Zscaler platform. Ensure secure traffic flow and compliance with organizational policies. User Support: Provide level 3 support to end-users experiencing Zscaler-related issues. Educate users on Zscaler features and self-help options. Documentation: Maintain accurate documentation related to Zscaler configurations, troubleshooting steps, and best practices. Participate in incident response and security incident investigations. Domain Infrastructure Security - Zscaler Max Vendor Rate in Per Day (Currency in relevance to work location) INR 8000/ Day Work Location given in ECMS ID Bangalore ( any offshore location works) WFO/WFH/Hybrid WFO Hybrid WFO BG Check (Before OR After onboarding) Before Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO Yes

Job Title: Application Designer ServiceNow Location: Thiruvananthapuram Experience: 3+ Years Education: 15 Years Full-TimeJob Summary Looking for an Application Designer with expertise in ServiceNow Tools Administration to design and support business applications.Key Responsibilities: Design and develop ServiceNow applicationsCollaborate with teams on requirementsPerform testing and user supportMaintain documentationRequired Skills ServiceNow Tools Administration JavaScript, HTML, ITIL Strong application design knowledge

Job Title: Application Designer ServiceNow ITSM Location: Bengaluru Experience: 3+ Years Education: 15 Years Full-TimeJob Summary Were hiring an Application Designer with expertise in ServiceNow ITSM to design, customize, and optimize applications that align with IT service management needs and enhance user experience Key Responsibilities Gather and analyze business requirementsDesign and implement ServiceNow ITSM solutionsCustomize applications to fit business processesConduct testing, reviews, and provide user supportEnsure performance, usability, and platform integrationAct as a subject matter expert in ITSM solutions Required Skills Expertise in ServiceNow ITSM Knowledge of the ITIL framework Experience in application design, customization, and testing Strong understanding of IT service management principles

Should have 12+ years of SAP EAM / PM and QM experience with Good communication . Implementation and Rollout experience is must. Conduct SAP EAM / PM and QM process configuration Update and maintain all SAP EAM / PM and QM functional documentation Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs Design, customize, configure and testing of EAM/PM modules Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve problems Document functional designs, test cases and results Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team Provide ad hoc training and user support as required Work self directed and independently; may act as subject matter mentor to more junior members Desired Skills & Experience Minimum of 5 years of experience in a full cycle implementation as well as in support projects Minimum of 3 years SAP experience supporting Inhouse repair Experience in integration points with other SAP modules like MM, CS & FICO Ability to multitask and manage multiple deliverables and projects at the same time Experience in a Professional Services company is preferred Understanding of accounting business processes Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Conduct Unit tests, Integration tests and system Integration and security test Proactively proposing solutions to improve the support of (new) business processes Support the functional team with issues and provide a solutions based approach Knowledge of SAP PM/QM solution capabilities and business process configurations Configuration of master data and be able to guide and train the users on Business Process. Significant, proven customizing experience within SAP PM/QM Thorough knowledge of business processes within SAP PM/QM Analyse and solve the SAP PM/QM issues Excellent consultancy skills and a pro active attitude Excellent communication skills (written and verbal) Experience in writing functional requirements / designs The ability to work independently as well as in project teams

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

EXP-4-6 Years Notice Period: Immediate Description: Primary Skill: SAP FICO, Asset Accounting, Leasing and Project systems. Experience: 4-6 yrs of relevant experience Project: Support Project Particulars Job Description SAP FICO, AA Technical Skill sets: SAP FICO, AA • Should have worked on at least one support and E2E Implementations on SAP S/4 HANA with Product costing and CO-PA. • Should be well versed in demonstrated configuration skills in key areas like Cost center accounting, profit center accounting and internal orders. • Should be well experienced in Asset accounting full cycle (Acquire to retire) and month end activities and year end activities., • Should have knowledge in Contract accounts, lease accounts and Project systems. • Candidate should have experience in writing Functional Specifications independently and should have worked on Custom Objects build from Scratch to Deployments. • Experience executing a business blueprint and documenting business requirements that can be understood by a technical process team. • Cross module Integration of CO with SD (Sales & Distribution), MM (Materials Management) and Production Planning. • Experience to Configure Report Painter, SAP queries. • Should have experience on controlling month end year-end activities. Must Have Skills: • Deep expertise on SAP S4 HANA CO application functionality, design and implementation. • S4 HANA Implementation & support experience in SAP CO including CCA, PCA, IO, PS, PM. • Must be skilled in user support, troubleshooting and error resolution. • Must have good experience in WRICEF • Must have worked on Interfaces using IDOCs, ALE, Proxies, EDI and RFC. • Must have strong business understanding and suggest SAP solutions for various business Scenarios • Ability to help resolve complex issues and independently manage critical/complex situations Specific knowledge and tools: • Excellent communication & strong collaboration skills • Flexible to adapt to fast changing environment and self-motivated • Creating technical design specifications to ensure compliance with the functional teams and IT Management • Analytical thinking, high level of comprehension and independent working style • Seeking candidates who are flexible and willing to work on shifts as required

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.