262 User Support Jobs - Page 7

Thorough understanding of technical writing with an enterprise product is mandatory. Experience in producing user documentation including Online Helps, User Guides, API Guides, Installation guides, and Release Notes including complex technical and functional material with limited, or no supervision. 8+ Years industry experience is a must. Excellent written and verbal communication skills, is mandatory. Strong working knowledge and application of style guides and industry practices. Well-versed with Agile and Waterfall methods of product documentation. A self-starter possessing excellent research skills and enjoys working hands on with the product. Ability to learn new product, technology, and tools quickly. Clear & Crisp phone & interpersonal communication skills. Attention to detail and result oriented.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP CO Management Accounting Good to have skills : SAP HANA CloudMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful implementation of application features, performing maintenance and enhancements, and contributing to the overall development process. You will be responsible for delivering high-quality code and ensuring that the applications meet the required specifications and standards. We are seeking an experienced SAP CO (Controlling) Consultant to support our Finance and Controlling processes by leveraging SAP solutions. The ideal candidate will have a deep understanding of Management Accounting, including cost center accounting, internal orders, profit center accounting, and product costing. This role involves analyzing business requirements, designing solutions, implementing system changes, and supporting users in the SAP CO module. Key Responsibilities:-Gather and analyze business requirements related to Management Accounting (CO).-Design, configure, and implement SAP CO solutions includingCost Element Accounting Cost Center Accounting (CCA) Profit Center Accounting (PCA) Product Costing Actual and Plan Costing-Support integration with SAP FI (Financial Accounting), MM (Materials Management), PP (Production Planning), and SD (Sales and Distribution).-Develop functional specifications for reports, interfaces, enhancements, and forms.-Conduct system testing, training, and user support.-Assist in month-end and year-end closing activities from a CO perspective.-Provide post-implementation support and continuous improvement recommendations.-Collaborate with cross-functional teams to ensure alignment between business needs and system capabilities.-Document configuration, processes, and training materials. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP CO Management Accounting.- This position is based at our Gurugram office.- 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools AdministrationMinimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. A typical day involves collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions to refine application features and functionalities, while also participating in testing and validation processes to ensure quality and performance standards are met. Your role will be pivotal in driving innovation and efficiency within the application development lifecycle, contributing to the overall success of projects and initiatives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).- Good To Have Skills: Experience with Servicenow Tools Administration.- Strong understanding of application design principles and methodologies.- Experience in gathering and analyzing business requirements.- Proficient in creating technical documentation and user guides. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).- This position is based at our Mumbai office.- An Engineering with ServiceNow Certification is required. Qualification Engineering with ServiceNow Certification

Immediate Job Openings on SAP SDIS-Retail_ Pan India_ Contract Experience 8+Years Skills SAP SDIS-Retail Location Pan India Notice Period Immediate Employment Type Contract Analyzing and defining solutions within the Incident, Change, Portfolio- and Project-Processes. Understanding business issues and data challenges. At least 6 - 8 years of work experience in relevant retail consulting services engagements or business environments, implementing or using Retail business processes and applications Experience with SAP Retail (in one of the following areas Planning, Retail Financial, Merchandising Rebates, Pricing and Promotions or Supply Chain) Ability to Facilitate the implementation and support of SAP IS-Retail Profound understanding of Retail business processes Understanding of integration points with the SD, MM, and FI/CO modules Able to Design, customize, configure and test the SAP IS-Retail module Provide ad-hoc training and user support as required Taking responsibility for 2nd and 3rd level support. Contributing to driving the organisation into digitalization. Driving process harmonization and building-up of a global process catalog

Seeking a Technical Content Writer to create user-friendly, compliant docs for our EHR system. Collaborate with teams, write manuals, guides, UI text, and videos. Strong English, quick learner, AI-savvy, and healthcare domain knowledge preferred.

Key Responsibilities Incident Management Monitor Fieldglass system for errors, performance issues, and potential disruptions. Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. Effectively prioritize and escalate critical issues to relevant teams when necessary. User Support Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing. Train users on best practices and new features within the Fieldglass system.

Notice Period Immediate Joiners or within 15 days Employee type CTH Please Share your Updated CVs to Mandatory skills - 1) Able to understand business requirement and work independently in SD areas 2) Min 1 E2E implementation independently Min 2 support projects POSITION GENERAL DUTIES AND TASKS Facilitate the implementation and support of SAP SD Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of SD Identify gaps, issues and work around solutions. Act as liaison with client for troubleshootinginvestigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior Members Desired Skills & Experience Minimum of 5 years of experience in a full cycle implementation as well as in support projects. Minimum of 5 years designing and configuring SD modules. Ability to multitask and manage multiple deliverables and projects at the same time Experience in a Professional Services or Distribution company is an asset Understanding of accounting business processes Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Must be results oriented, and demonstrate a can-do attitude adaptability, flexibility and Resourcefulness nt experience in SharePoint with min 2+ year experience on office 365 / SharePoint online , Hands on experience 3+ years of relevant experience in SharePoint with minerience on office 365 / SharePoint online , Hands on experience in coding using Angular, HTML, JavaScript, CSS, React JS, SPFx, and RES First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Req ID: 318719 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Automation Anywhere Senior Developer to join our team in Bangalore, Karn taka (IN-KA), India (IN). Roles & Responsibilities: 5+ years of Automation Anywhere development in the enterprise software space, agile methodologies Work independently or under the direction of Architect/Leadership. Design and develop solutions utilizing Automation Anywhere Tool and maintain technical responsibility for project delivery as the sole technical resource on a project Strong technical leadership skills in evaluating Software Solutions, and following best practices in architectural design and applying design patterns Experience in RPA infrastructure setup is a plus Good understanding of attended vs unattended robotics implementations Knowledge of Citrix environment with RPA Tools Knowledge of OCR libraries or tools (eg., ABBYY..). Excellent interpersonal and relationship building skills to deliver proposals; provide user support and interact with team members and other departments Flexible and agile attitude in respect to responsibilities and change that may be outside your control Flexible and adaptable, the individual will be open to learning new methodologies, tools, platforms and systems Minimum Skills Required: Automation Anywhere - 5+

Key Responsibilities: Work closely with Recruitment Program Specialists to deliver top-notch service to the client Responsible for back-end operational/administrative support tasks, such as updates to the hiring manager, cost centre, end date, customer-defined fields, etc within the vendor management system. Enter new contractor profiles (contact information) and details of assignment into VMS (example: Beeline, Fieldglass, IQN etc. ) Assist Recruitment Program Specialists with the extension of contract assignments Conduct new hire orientation for contractors Liaise with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of the assignment Ensure all work orders are closed in the VMS system when notified of an end of the assignment Ensure the security department is notified of the end of assignments Assist in collection of contractor hours and approval of time by hiring managers Constant interaction via email, VOP, and phone with hiring managers, supplier partners (recruitment agencies), contract personnel, and other partners Constant interaction with supplier partners (recruitment agencies) to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time. Log all client and supplier inquiries into Salesforce. com or equivalent tool/MIS Assist in running and reviewing standard program reporting as requested Provide general program, operational, and system user support Ensure compliance with clients policies, guidelines, and processes Monitor data integrity and act as a team player to all peers.

Lead and manage SAP implementation projects across various modules. Conduct business process analysis and design tailored SAP solutions. Configure, customize, and optimize SAP functionalities per business requirements. Collaborate with cross-functional teams for seamless system integration. Provide expert guidance on SAP best practices and industry standards. Perform testing, troubleshooting, and support post-implementation. Train and mentor internal teams on SAP processes. Locations:: Bangalore/ Kolkata/ Pune/ Hyderabad/Chennai/ Bhuvaneswar/Delhi/Gurgaon Only profiles with a minimum of 7 years of experience will be considered; any profile with less than 5 years will be strictly excluded. Candidates must have completed at least one end-to-end HANA implementation. NO end-user & support profiles Skill Required Skill SAP EWM - Extended Warehouse Management EWM-QM integration, Cartonization, PPF, EWM-PP Integration Hyderabad & Bangalore locations only Shift Timings: 4 pm to 1:30 am, after March 3pm to 12:30 am SAP Financial Accounting & Controlling Nigh Shift, Idoc, 1-2 E2E S4 HANA implementation, Enhancement, Night shift SAP MM - Materials Management 10+ years relevant exp, 1-2 E2E S4 HANA Implementations, Enhancements, Interfaces, fiori,Idocs SAP Fieldglass Implementation, Incident Management, User Support SAP SD - Sales and Distribution Night Shift. 1-2 E2E S4 HANA Implementation, Idocs, Fiori & Interfaces hands on, integration exp with FI & MM SAP Financial Accounting & Controlling Idocs, 2 E2E S4 HANA implementation, Enhancement, Fiori SAP PI PO Integration Migration PI/PO SAP Successfactor WFP & A BIRT SAP Concur Concur- Travel and Expense SAP Successfactor PMGM with SP and CDP PMGM with SP and CDP SAP Successfactor Comp Variable Pay Compsensation Variable Pay SAP HANA Cloud Integration SAP Cloud Connector and CPI cockpit, Java, Groovy, HANA Cloud Int (HCI), CPI SAP BASIS S/4HANA upgrades and downtime optimization, SAP Disaster Recovery setup,SAP BTP platform. Active life cycle management tools like SAP CloudAlm and Solution Manager Good to have SAP Security and GRC experience. Implemenataion, Sap, Hana

Key Responsibilities Design, build, and maintain custom SharePoint sites, web parts, and workflows. Develop solutions using SharePoint Online (Microsoft 365) and/or SharePoint Server (2016/2019) . Customize lists, libraries, and site collections to meet business requirements. Create and maintain Power Automate flows , Power Apps , and custom forms . Implement business process automation and workflows using SharePoint Designer , Power Platform , or Visual Studio . Integrate SharePoint with other Microsoft 365 services (Teams, Outlook, OneDrive) and third-party systems. Manage permissions, user roles, and security settings within SharePoint. Troubleshoot and resolve SharePoint-related issues and provide user support. Collaborate with stakeholders to gather requirements and provide technical solutions. Maintain documentation and follow best practices for SharePoint governance.

Hey there! We re Fever , the world s leading tech platform for culture and live entertainment, Our missionTo democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our resultsWe ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience Now, let s discuss this role and what you will do to help achieve Fever s mission. About The Role: You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved. Although being the overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks. Communicate product needs (Fever usability) and process needs to HQ, and work with product/engineering to deliver on them. to have a consolidated list of all the requirements and prioritize them with the product team. Create and maintain exhaustive Q&A to have an answer to potential user incidences managed by our user support team. Make sure that all the requirements needed to achieve the project goals have all the necessary documentation Depending on the event, your presence on-site might be required during the launch or other important dates About You: You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical, and organized mindset. In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners. 1+ years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus. Fluent level of English, other languages are a plus! Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills. Youll be solution-focused, identifying problem areas and then creating plans to find resolutions. Youll have strong communication skills and a proven track record of building positive working relationships. Highly organized and efficient Curious and keen to push boundaries and try new concepts Able to communicate with events partners, brands, agencies, and talent on efforts Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work Able to handle large amounts of work and parallel work-streams Collaborative and willing to get hands dirty and work on all required events tasks Knowledge of promotional tools such as Facebook and Instagram is a plus Strong academic background is a plus Benefits & Perks Attractive compensation package and the potential to earn a significant bonus for top performance. Opportunity to have a real impact in a high-growth global category leader 40% discount on all Fever events and experiences Possible travel across our markets Home office friendly Responsibility from day one and professional and personal growth Great work environment with a young, international team of talented people to work with #LI-hybrid #LI-fulltime Thank you for considering joining Fever. We cannot wait to learn more about you! If you want to learn more about us: Fevers Blog | Tech.Eu | TechCrunch Fever is committed to creating an inclusive and diverse workspace where everyones background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Please find the JD below. 1. Manages the day-to-day operations of the PCC host computers by monitoring system performance, configuration, maintenance and repair 2. Maintenance and troubleshooting of all kinds of issues related Desktops, Laptops and peripherals Device. 3. Provide technical support to users, addressing their IT-related issues and inquiries. 4. Need Knowledge on Ubuntu and Windows Operating System. 5. Basic Networking and WiFi Knowledge. 6. Basic Knowledge of firewall 7. Language Needed English and Hindi Mandatory 8. No Week off on Sundays, (Week off will be given one day between Monday to Friday)

Spanbix Technologies is looking for SAP MM Professional to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

Spanbix Technologies is looking for SAP MM Professional to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

Spanbix Technologies is looking for SAP MM Professional to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we?d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software. What You?ll Do Evaluate and review new and existing software applications and technologies Identify systems solutions to support business strategies and objectives Assist with application maintenance by monitoring and correcting software defects Ensure adherence to, and contribute to continuous improvement of internal policies / procedures, change control practices, etc Provide on-going support for production applications Be responsible for other duties as assigned or developed Work independently, handle a team and interact with the client Expertise You?ll Bring A degree in Computer Science, Information Technology, or similar Experience: As a Developer ASP.NET framework and SQL servers ASP.NET, MVC framework Knowledge: Coding using .NET languages (C#.Net) MVVM, WPF, WCF A keen eye for detail Strong communication skills Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we?d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software. What You?ll Do Evaluate and review new and existing software applications and technologies Identify systems solutions to support business strategies and objectives Assist with application maintenance by monitoring and correcting software defects Ensure adherence to, and contribute to continuous improvement of internal policies / procedures, change control practices, etc Provide on-going support for production applications Be responsible for other duties as assigned or developed Work independently, handle a team and interact with the client Expertise You?ll Bring A degree in Computer Science, Information Technology, or similar Experience: As a Developer ASP.NET framework and SQL servers ASP.NET, MVC framework Knowledge: Coding using .NET languages (C#.Net) MVVM, WPF, WCF A keen eye for detail Strong communication skills Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above

About Persistent We are a trusted Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 12 of the 30 most innovative US companies, 80% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem. Our growth trajectory continues, as we reported $1,231M annual revenue (16% Y-o-Y). Along with our growth, we’ve onboarded over 4900 new employees in the past year, bringing our total employee count to over 23,500+ people located in 19 countries across the globe. Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. For more details please login to www.persistent.com About The Position We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support. In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we?d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software. What You?ll Do Evaluate and review new and existing software applications and technologies Identify systems solutions to support business strategies and objectives Assist with application maintenance by monitoring and correcting software defects Ensure adherence to, and contribute to continuous improvement of internal policies / procedures, change control practices, etc Provide on-going support for production applications Be responsible for other duties as assigned or developed Work independently, handle a team and interact with the client Expertise You?ll Bring A degree in Computer Science, Information Technology, or similar Experience: As a Developer ASP.NET framework and SQL servers ASP.NET, MVC framework Knowledge: Coding using .NET languages (C#.Net) MVVM, WPF, WCF A keen eye for detail Strong communication skills Benefits Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment •We offer hybrid work options and flexible working hours to accommodate various needs and preferences. •Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. Let's unleash your full potential. See Beyond, Rise Above.

Role & responsibilities Candidate should have knowledge on Software Applications Should Install, Support and Troubleshoot Software Applications onsite Preferred candidate profile Should have good exposure to Software Skills and Good Communication Skills Must be a Quick learner 2 Wheeler with Driving License Required

Key Responsibility:Lead the architecture and design of Android-based automotive software solutions, ensuring high performance, reliability, and security. Collaborate with product management, software engineers, and other stakeholders to define technical requirements and deliver innovative solutions that meet the needs of automotive manufacturers and their customers. Provide technical leadership and guidance to the development team, ensuring best practices and industry standards are followed throughout the software development lifecycle. Key Skills:Understanding of Android Automotive OS and its features. Familiarity with the car framework, including display and window management, audio, concurrent media sessions, and power management. Knowledge of concurrent multi-user support and its implications on app development. Proficiency in Java and Object-oriented principlesProficiency with Android Studio and its tools for debugging and testing. Familiarity with testing frameworks and tools, such as CTS, ATS, VTS, Knowledge of how to interact with vehicle-specific components, such as sensors and VHAL properties. Understanding of how to create user experiences that are safe and intuitive while driving. Strong analytical and problem-solving skills to debug and resolve issues in complex automotive systems.

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 4+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7627 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

Manage the user support by log, update & close the user incident/tickets in the service desk. Responsible for the delivery of Service Desk function, policies, and procedures. Provide the solution to the problem through the service desk. Ensures that Service Desk Activity metrics are produced and delivered. Provides communication to end users concerning the status of Incidents, Service Requests and Changes. Coordination with internal network/server team for any escalation calls and resolution. Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups. Compiles data through Incident entry that will be used for management information and reporting. Maintains ownership of Incidents, ensuring status update and resolution according to SLAs. Resolve problem through primary phone support by providing solution to complaints. Vendor co-ordination &managment. Generate the various performances related reports. Any other related activity. Responsibilities: Provides communication to end users concerning the status of Incidents, Service Requests and Changes Coordination with internal network/server team for any escalation calls and resolution Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups Resolve problem through primary phone support by providing solution to complaints Vendor co-ordination &managment Generate the various performances related report What we are looking for: Any Graduate Any Diploma in Hardware and Networking Able to travel in field Good English & Hindi communication skills Decision Making Problem solving Job Skills " * " indicates required fields Choose Job Location Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.