164 User Support Jobs - Page 7

Job Description for SAP TM Technical Specialist: The SAP Transportation Management (TM) Technical Specialist is responsible for configuring, implementing, and supporting SAP TM solutions to optimize transportation and logistics processes. This role involves working with cross-functional teams to design and implement technical solutions, including system integration, customizations, and troubleshooting of SAP TM modules. The specialist will ensure the seamless flow of transportation data, configure transportation planning tools, and address technical issues related to SAP TM functionality. Strong knowledge of SAP TM configuration, ABAP programming, and integration with other SAP modules is required. Key Responsibilities: Configure and customize SAP TM for transportation and logistics management. Work with functional teams to implement transportation solutions that meet business requirements. Support SAP TM system integration with other modules (e. g. , SAP MM, SAP SD). Provide technical troubleshooting, system upgrades, and user support. Collaborate on the development of custom reports, enhancements, and applications. Sap Implementation, Transportation Management, Sap, Sap Tm Technical

HRMS Management: Maintain HRMS, manage data, access, system configurations, and generate HR reports. LMS Management: Administer LMS, oversee training programs, track progress, and generate training metrics. Location - Andheri Required Candidate profile Min 3yrs of experience in HRMS and LMS. Good experience in MS office tools specially in advance excel and worked on different HRMS modules.

Role & responsibilities Should be able to work in rational shifts. Duties and Responsibilities Assist Global Service Desk (GSD) Engineers by providing First level support . Identify and solve escalated problems related to computers, hardware, software and other related items via research, vendor and customer interaction. Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket. Provide proactive Customer and GSD Management notification of problems. Perform testing of system or application enhancements or modifications prior to the release for users. Monitor and test fixes to ensure problems have been adequately resolved Provide and participate in training required to develop and maintain skills necessary to support end-users. Access software updates, drivers, knowledge bases and frequently asked questions resources on the internet to aid in problem resolution. Produce and review documentation used to instruct end-users in the appropriate use of company computers and related equipment. Manage daily workload of the GSD organization. Perform Quality Assurance Monitoring on Analysts and Engineers. Participates in the development of Processes and Procedures for the GSD organization. Knowledge, Skills & Competencies Problem Solving Result Orientation Persuasiveness Learning orientation Desirable Experience & Skills 2+ Years in Information Security

Key Responsibilities: Analyze business processes and provide SAP WM solutions. Configure SAP WM module, including inventory management and warehouse operations. Integrate SAP WM with MM, SD, and other modules. Conduct system testing, training, and user support. Troubleshoot and resolve system issues efficiently. Document functional specifications and system configurations. Sap Wm, Le

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Hiring IT Desktop Support Executive Work from Office Location - Gurgaon Shift - 9am to 6pm (Day) 5 days working (Monday-Friday) The IT Executive is responsible for supporting and assisting the IT department in managing the organization's information technology operations. This role involves providing technical support to users, maintaining IT systems and infrastructure, and assisting with IT projects under the guidance of senior IT professionals. Key Responsibilities: User Support: Provide technical assistance and support to end-users, troubleshoot hardware and software issues, and resolve technical problems on time. System Maintenance: Assist in the installation, configuration, and maintenance of computer systems, networks, servers, and other IT infrastructure components. IT Helpdesk: Respond to user inquiries, document support requests, and escalate complex issues to senior IT staff when necessary. Software and Hardware Upgrades: Assist in deploying software updates, patches, and hardware upgrades across the organization, ensuring compatibility and minimal disruption. Data Backup and Recovery: Support data backup and recovery processes, ensuring the availability and integrity of critical business data. IT Security: Assist in implementing and maintaining IT security measures, such as user access controls, antivirus software, and firewall configurations. Documentation and Reporting: Maintain accurate IT systems, procedures, and configuration documentation. Prepare reports on IT support activities and system performance as required. Asset Management: Assist in tracking IT assets, including hardware and software licenses, ensuring compliance with licensing agreements, and conducting periodic inventory audits. IT Projects: Collaborate with senior IT professionals on IT projects, assisting with planning, implementation, testing, and documentation. Professional Development: Stay updated on emerging technologies, industry trends, and best practices through self-study and training opportunities. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field. 2-3 years of relevant IT support experience is preferred. Basic knowledge of computer systems, networks, hardware, and software applications. Familiarity with operating systems (e.g., Windows, macOS, Linux) and standard productivity software (e.g., Microsoft Office Suite). Understanding of IT security principles and best practices. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users. Ability to work well in a team and collaborate with others. Eagerness to learn and adapt to new technologies. Professional certifications such as Microsoft Certified or Cisco Certified are a plus. To Apply - Interested candidates can get in touch on 9294675985 or can send CV on agupta@helionext.com

Hiring IT Desktop Support Executive Work from Office Location - Gurgaon Shift - 9am to 6pm (Day) 5 days working (Monday-Friday) The IT Executive is responsible for supporting and assisting the IT department in managing the organization's information technology operations. This role involves providing technical support to users, maintaining IT systems and infrastructure, and assisting with IT projects under the guidance of senior IT professionals. Key Responsibilities: User Support: Provide technical assistance and support to end-users, troubleshoot hardware and software issues, and resolve technical problems on time. System Maintenance: Assist in the installation, configuration, and maintenance of computer systems, networks, servers, and other IT infrastructure components. IT Helpdesk: Respond to user inquiries, document support requests, and escalate complex issues to senior IT staff when necessary. Software and Hardware Upgrades: Assist in deploying software updates, patches, and hardware upgrades across the organization, ensuring compatibility and minimal disruption. Data Backup and Recovery: Support data backup and recovery processes, ensuring the availability and integrity of critical business data. IT Security: Assist in implementing and maintaining IT security measures, such as user access controls, antivirus software, and firewall configurations. Documentation and Reporting: Maintain accurate IT systems, procedures, and configuration documentation. Prepare reports on IT support activities and system performance as required. Asset Management: Assist in tracking IT assets, including hardware and software licenses, ensuring compliance with licensing agreements, and conducting periodic inventory audits. IT Projects: Collaborate with senior IT professionals on IT projects, assisting with planning, implementation, testing, and documentation. Professional Development: Stay updated on emerging technologies, industry trends, and best practices through self-study and training opportunities. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field. 2-3 years of relevant IT support experience is preferred. Basic knowledge of computer systems, networks, hardware, and software applications. Familiarity with operating systems (e.g., Windows, macOS, Linux) and standard productivity software (e.g., Microsoft Office Suite). Understanding of IT security principles and best practices. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users. Ability to work well in a team and collaborate with others. Eagerness to learn and adapt to new technologies. Professional certifications such as Microsoft Certified or Cisco Certified are a plus. To Apply - Interested candidates can get in touch on 9599552766- Simran HR or you can send your CV to sthapa@helionext.com

We are seeking a detail-oriented and highly organized individual to join our team as a BizCom Fax Administrator. As a BizCom Fax Administrator, you will be responsible for managing and maintaining our fax communication system, ensuring reliable and efficient fax transmissions across our organization. You will collaborate with various departments to understand their fax requirements, troubleshoot technical issues, and implement enhancements. The ideal candidate will have a strong understanding of fax technologies, excellent problem-solving skills, and a commitment to delivering exceptional service. Manage and administer the BizCom fax communication system, including setup, configuration, and maintenance of fax servers, software, and associated hardware. Collaborate with stakeholders to gather fax requirements, implement solutions, and ensure the fax system aligns with business needs. Monitor fax traffic, performance, and system logs to identify issues, bottlenecks, or errors, and take appropriate measures to optimize system performance. Troubleshoot and resolve technical issues related to fax transmissions, including connectivity problems, fax routing errors, and quality issues. Coordinate with vendors and service providers to ensure effective fax service delivery, including managing service contracts and addressing service-level issues. Implement security measures to protect sensitive fax communications and ensure compliance with applicable industry regulations and data protection standards. Provide user support and training to employees on fax system usage, troubleshooting techniques, and best practices for efficient fax transmission. Maintain documentation of fax system configurations, procedures, and troubleshooting guidelines to support knowledge sharing and ensure system stability. Stay updated with advancements in fax technologies, evaluate their potential impact on the organization, and recommend upgrades or enhancements as appropriate. Collaborate with cross-functional teams, including IT, telecommunications, and compliance, to integrate fax systems with other business applications and ensure seamless communication workflows. Experience and Educational Requirements: Bachelor s degree in information technology, Computer Science, or a related field. Relevant certifications or equivalent work experience may be considered. Proven experience 5-7 years as a BizCom Fax Administrator or in a similar role, managing and maintaining fax communication systems . Strong knowledge of fax technologies, protocols, and standards, including T.30, T.38, FoIP (Fax over IP), and SIP (Session Initiation Protocol). Familiarity with fax server software, such as RightFax, Biscom, or comparable solutions . Experience in troubleshooting and resolving fax transmission issues, including fax routing, line quality, and compatibility problems. Proficiency in administering and configuring fax servers, fax boards, fax gateways, and associated hardware . Understanding of network protocols, IP addressing, and network routing principles related to fax transmission. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues efficiently. Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively. Effective communication and interpersonal skills, with the ability to collaborate with cross functional teams and provide user support.

Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis. Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learning new concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required

TempHtmlFile KPMG India is 6-8 years of experience as SAP PP Senior Consultant. Minimum 2 End to End implementations with at least one on to S/4 HANA. Understanding of MRP MTO, and MTS scenarios both for Repetitive and Discreate manufacturing Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis. Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learning new concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required .

1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: 1. SolarWinds Administration - Working knowledge of SolarWinds administration and related dependent components like AD (Active Directory), DNS (Domain Name System), BitLocker, Group Policies etc., 2. Patch Management - Deployment of monthly updates on every patch Tuesday following the Change process - Provide the patching status report to the customer 3. Software Distribution - Deployment of application versions to keep the devices complaint - Provide the

This role requires strong communication skills, bothelectronic and in-person, to assist users with technical issues, diagnoseproblems, and document resolutions. The candidate must be proficient introubleshooting, reproducing, diagnosing, and resolving technical problems. Acustomer service mindset is essential to address user needs effectively.Knowledge of business operations in a telecommunication service deliverycontext is important. Experience in application administration is needed, withfamiliarity in Oracle products (MSS) being a plus. The role also requires theability to analyze complex problems, develop creative solutions, andcollaborate effectively with cross-functional teams. Strong prioritizationskills are necessary to produce high-quality, accurate work on time. Key Responsibilities User Support & Communication :Provide clear and concise assistance to users experiencing technicaldifficulties, both electronically and in-person. Accurately document issues andresolutions. Troubleshooting & Problem Solving :Reproduce, diagnose, and resolve technical problems faced by users in a timelymanner. Customer Service : Maintain a strongcustomer service orientation, ensuring users concerns are addressed andresolved with professionalism and efficiency. Business Operations Understanding :Apply knowledge of business operations, particularly in a telecommunicationservice delivery and support context, to effectively address user issues. Application Administration : Administerapplications and systems, ensuring their smooth operation. Experience withOracle products (MSS) is preferred. Collaboration & Teamwork : Workclosely with cross-functional teams to resolve issues and ensure seamlessservice delivery. Task Prioritization & Quality :Prioritize tasks effectively to manage workload, ensuring high-quality andaccurate work is completed within deadlines. Creative Problem-Solving : Analyzecomplex technical problems, develop creative solutions, and make informeddecisions to resolve user issues. Technology skills Clear and concise communication in electronicand in-person formats with computer users experiencing difficulties todetermine and document problems experienced. Ability to troubleshoot problems; being able toreproduce, diagnose and resolve technical problems encountered by users. Strong customer service mindset. Understanding business operations in atelecommunication service delivery and support. Application Administration Required qualifications to be successful in this role Bachelors degree in computer science engineering, or related field. 8-10 years of Oracle products (MSS) nice to have. Ability to analyze complex problems, develop creative solutions, and make informed decisions. Ability to work effectively with cross-functional teams and build strong relationships. Ability to prioritize tasks, and produce high-quality work with a focus on accuracy and precision. Excellent communication and collaboration skills. What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment