262 User Support Jobs - Page 9

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives ? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. ? Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. ? ? Mandatory Skills: Service Desk Management. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

Role & responsibilities Collaborate with educational institutions and internal stakeholders to gather, analyze, and document business processes and system requirements. Define clear project objectives, scope, and deliverables in alignment with business goals. Conduct training sessions and provide ongoing user support during and after system deployment. Monitor project milestones and progress using appropriate tools; ensure timely escalation of risks and issues. Prepare project reports and dashboards for internal review and client communication. Continuously identify opportunities to improve project efficiency and delivery processes. Prepare detailed documentation including business rules, data models, system workflows, and SOPs. Coordinate with development, testing, and design teams to ensure accurate and timely implementation of requirements. Lead User Acceptance Testing (UAT) by working closely with users to validate functionality against requirements. Preferred candidate profile Good ommunication and stakeholder management skills. Problem-solving and decision-making abilities. Ability to handle multiple projects and meet deadlines. Proactive, self-motivated, and detail-oriented.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. The Performance Support Learning Design Team is seeking a highly skilled Principal Technical Writer to join our team. The ideal candidate will be proficient in the English language and must have a strong background in technical documentation with a keen ability to translate complex technical concepts into clear, concise, and user-friendly content. This role will collaborate with various departments to create comprehensive documentation that supports our products and services. In this role, you will Write multi-purpose, technical content for a variety of end-deliverables, including release notes, online help, PowerPoint slides, job aids, user guides, and additional deliverables as appropriate. Support deadline-driven software release cycles and create documentation from technical specifications or knowledge-transfer sessions with Product Managers or Business Analysts. Maintain documentation as new enhancements are released to improve existing functionality. Work with developers and product managers to understand the functionality of the product. Work with stakeholders and editors to draft and revise content. Collect feedback and metrics from end-users, when possible, to maintain and direct the creation of new materials. Provide feedback on user interface text and error messages in the product, as requested. Analyze user consumption metrics to improve content findability and maintenance strategies. Solve a range of complex learning problems/projects and feature adoption/promotion challenges with technical writing deliverables. Qualifications Bachelor's degree in Technical Writing, Communications, English, Computer Science, or a related field. A minimum of 5 years of experience as a Technical Writer, preferably with at least 2 years in a senior or lead role. Strong understanding of technical concepts and the ability to communicate them effectively. Excellent writing, editing, and proofreading skills. Proficiency with documentation tools such as Heretto, Adobe FrameMaker, or similar software. Knowledge of content management systems and version control systems. Ability to work independently and manage multiple projects simultaneously. Strong attention to detail and organizational skills. Preferred Skills: Familiarity with markup languages such as HTML, XML, or Markdown. Basic understanding of programming languages and software development. Experience with Agile development methodologies is a plus. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Job Information Job Opening ID ZR_2352_JOB Date Opened 20/08/2024 Industry Other Job Type Work Experience 6-10 years Job Title SAP Analytics Cloud (SAC) Planning Consultant City Tiruchirappalli Province Tamil Nadu Country India Postal Code 620001 Number of Positions 3 : Seeking a skilled SAP Analytics Cloud (SAC) Planning Consultant to join our team. The successful candidate will be responsible for designing, implementing, and optimizing SAC planning solutions to meet our clients' business needs. This role requires a deep understanding of SAP Analytics Cloud, strong analytical skills, and the ability to work collaboratively with various stakeholders. Key Responsibilities: Solution Design and Implementation Design and implement SAC planning models, data integration, and reporting solutions. Develop and configure data models, input forms, and dashboards in SAC. Customize SAC to meet specific business requirements, including the creation of calculated measures, dimensions, and hierarchies. Business Analysis: Collaborate with business users to gather and document requirements for planning and forecasting. Conduct workshops and training sessions for end-users and stakeholders. Provide expertise in best practices for financial planning, budgeting, and forecasting processes. Data Integration and Management: Integrate SAC with various data sources, including SAP S/4HANA, SAP BW, and other third-party systems. Ensure data accuracy and consistency within SAC models. Monitor and maintain data flows, ensuring timely and accurate data updates. Testing and Support: Perform unit testing, system testing, and user acceptance testing (UAT) to ensure solution quality. Provide ongoing support and troubleshooting for SAC planning solutions. Work with IT and business teams to resolve any issues related to SAC. Documentation and Reporting: Create and maintain detailed documentation for SAC planning solutions, including technical specifications, user guides, and training materials. Develop and deliver reports and dashboards to meet business reporting needs. Preferred Skills: Experience with SAP S/4HANA, SAP BW, or other ERP systems. Knowledge of scripting and formula languages used in SAC. Familiarity with Agile project management methodologies. Prior experience in consulting or working with multiple clientsWork ModeRemote check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Immediate Openings on # SAP FieldGlass _ Pan India_ Contract Experience:7+ Years Skill: SAP FieldGlass Notice Period: Immediate Employment Type: Contract Key Responsibilities: Incident Management: Monitor Fieldglass system for errors, performance issues, and potential disruptions. Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems. Effectively prioritize and escalate critical issues to relevant teams when necessary. User Support: Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing. Train users on best practices and new features within the Fieldglass system.

Configure and support SAP Concur Travel Expense modules. Manage end-to-end implementation and enhancements. Coordinate with business stakeholders to gather and analyze requirements. Ensure compliance with travel and expense policies. Provide user support, training, and documentation. Integrate SAP Concur with ERP systems (e.g., SAP S/4HANA, ECC). Requirements: 3+ years of experience with SAP Concur (Travel Expense). Experience with configuration, policy setup, workflows, and integration. Knowledge of SAP ERP systems is a plus. Strong communication and problem-solving skills. Sap Concur

Lead and manage SAP implementation projects across various modules. Conduct business process analysis and design tailored SAP solutions. Configure, customize, and optimize SAP functionalities per business requirements. Collaborate with cross-functional teams for seamless system integration. Provide expert guidance on SAP best practices and industry standards. Perform testing, troubleshooting, and support post-implementation. Train and mentor internal teams on SAP processes. Locations:: Bangalore/ Kolkata/ Pune/ Hyderabad/Chennai/ Bhuvaneswar/Delhi/Gurgaon Only profiles with a minimum of 7 years of experience will be considered; any profile with less than 5 years will be strictly excluded. Candidates must have completed at least one end-to-end HANA implementation. NO end-user support profiles Skill Required Skill SAP EWM - Extended Warehouse Management EWM-QM integration, Cartonization, PPF, EWM-PP Integration Hyderabad Bangalore locations only Shift Timings: 4 pm to 1:30 am, after March 3pm to 12:30 am SAP Financial Accounting Controlling Nigh Shift, Idoc, 1-2 E2E S4 HANA implementation, Enhancement, Night shift SAP MM - Materials Management 10+ years relevant exp, 1-2 E2E S4 HANA Implementations, Enhancements, Interfaces, fiori,Idocs SAP Fieldglass Implementation, Incident Management, User Support SAP SD - Sales and Distribution Night Shift. 1-2 E2E S4 HANA Implementation, Idocs, Fiori Interfaces hands on, integration exp with FI MM SAP Financial Accounting Controlling Idocs, 2 E2E S4 HANA implementation, Enhancement, Fiori SAP PI PO Integration Migration PI/PO SAP Successfactor WFP A BIRT SAP Concur Concur- Travel and Expense SAP Successfactor PMGM with SP and CDP PMGM with SP and CDP SAP Successfactor Comp Variable Pay Compsensation Variable Pay SAP HANA Cloud Integration SAP Cloud Connector and CPI cockpit, Java, Groovy, HANA Cloud Int (HCI), CPI SAP BASIS S/4HANA upgrades and downtime optimization, SAP Disaster Recovery setup,SAP BTP platform. Active life cycle management tools like SAP CloudAlm and Solution Manager Good to have SAP Security and GRC experience. Implemenataion, Sap, Hana

. Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. Scope The Global Data, Business Intelligence and Analytics department is responsible for the development and implementation of global data, BI tools, and reports in Dentsply Sirona working cross-functionally across the enterprise. As a technical expert you will work with data modelers, data engineers and the project manager to define and deliver optimum solutions and participating in data profiling and integration, as well as supporting the project manager in stakeholder meeting where required. This role provides 2nd Line support for BI Solutions, BI Platforms and Data Loading when required. This role is expected to keep abreast of advancements in the BI Tools landscape and works with BI Development manager evaluate their usefulness in the Dentsply Sirona environment. Key Responsibilities Development of BI Solutions delivered through Power BI and SSAS Tabular Education and training of internal users on BI Solutions Technical user support and updating user documentation. Participant in the data modelling process for BI deliverables Participant in the delivery of a new BI self-service strategy and roll out to the different global functions. Leading part in design and development of new BI solutions primarily using Power BI and SSAS Tabular Evaluation and improvement of existing BI solutions and applications Technical Implementation of BI Solution within assigned projects Sizing of Work Items within assigned projects Additional responsibilities as assigned. Education : An academic background, with relevant university degree within Management Information System or similar. Years and Type of Experience : Minimum 5 year or relevant work experience Extensive experience working in a BI environment preferably using Microsoft BI components Key Skills, Knowledge & Capabilities: Demonstrates pro-active and collaborative relationships with team members and stakeholders Demonstrates the Dentsply Sirona Core Values Communicates clearly and concisely to both technical and non-technical audience. Strong analytical skills Strong presentation skills English language - proficiency in verbal and written communication How We Lead the DS Way Actively articulates and promotes Dentsply Sirona s vision, mission and values. Advocates on behalf of the customer. Promotes high performance, innovation and continual improvement. Consistently meets Company standards, ethics and compliance requirements. Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc.

Position : SAP Concur - Inhouse Consultant Experience : 3 - 5+ years Location : Bangalore We are looking for a passionate Inhouse SAP HCM / Concur consultant for our IT team at Putzmeister to work on exciting global topics and projects. In this role you tasks will be: Customizing in SAP Concur Request / Expense modules Support in Global SAP HCM projects Administration in several cloud applications like recruiting tools, organizational management tools, User support as a second level support function Very well demonstrated strong interpersonal and communication skills; the ability to work well with people from different disciplines; effective communication with senior management, clients, peers, and team members in a global environment 3 5+ years of SAP Concur Consulting experience in Planning, Customizing & Configurating Certified Professional - Expense Configuration For individuals who have deep knowledge & hands-on expertise with SAP Concur applications Completed Advanced Configuration Training for SAP Concur inclusive passed exam Experience in workflows and automate processes using SAP Concur APIs is desirable Expertise with SAP HCM and SAP Concur Business Processes SAP HCM experience is desirable: Experience in managing the data in SAP HCM Request / Expense Advanced Configuration training Collaborate with cross-functional teams to ensure seamless data flow and reporting Experience working with ERP systems and third-party integrations like MS office Friendly, open-minded person Strong problem-solving skills Excellent written and verbal communication skills in English are mandatory

We are seeking a Salesforce Development & Support with 5 to 8 years of expertise in Salesforce Development & Support experience is mandatory. Requirements: Must have 2 to 4 years of experience in Salesforce maintenance and support, with exposure to handling BAU activities and resolving L1, L2 and L3 support tickets. Experience in Service Cloud and Sales Cloud such as CPQ Cloud experience, if they have well and good. Provide day-to-day support for Salesforce users, including handling routine maintenance tasks and resolving support tickets defined as per SLAs. Troubleshoot and resolve L1, L2 and L3 support tickets related to Salesforce configuration, data issues and user access management. Collaborate with cross-functional teams to address and resolve complex technical issues and escalate to senior team members when necessary. Perform routine maintenance tasks such as data cleanup, system configuration updates, and user access management within the Salesforce platform. Document support processes and maintain knowledge base articles for common issues and resolutions. Assist in the implementation of minor enhancements using Flows, Apex, LWC and changes to the Salesforce system as part of BAU activities. Provide end-user training and support to promote effective use of Salesforce capabilities. Solid understanding of Salesforce configuration, data management and user support processes. Experience in troubleshooting and resolving technical issues related to Salesforce, including escalations to L2 and L3 support. Strong analytical and problem-solving skills with the ability to prioritize and manage multiple support tickets. Eagerness to learn and adapt to new technologies and processes. Managed at least 500+ users in an Orl. Salesforce certifications such as Salesforce Certified Administrator.

Role & responsibilities IT Infrastructure & Troubleshooting: Monitor, maintain, and resolve issues related to: Hardware (Laptops, printers, WiFi routers, etc.) Software (Upgrades, troubleshooting, security patches) User downtime (Tracking reasons and creating action plans) Third-party hardware (Blackbox) - Logging user complaints and coordinating resolutions Domain-related issues (Ensuring whitelisting for customers/suppliers to avoid email bounce-backs) Email management (Regular reviews of webmail server and storage) Website monitoring and maintenance Internet connectivity and uptime ERP system issues (Following up with vendors for timely resolution) ERP Servers & related IT infrastructure IT Implementation & User Support: Plan, coordinate, and implement IT installations with zero downtime for users. Respond swiftly to user IT issues and train them to handle basic recurring problems. Create training videos on common IT issues, obtain approval, and upload them on the company intranet. Develop workflows and user guides to enhance operational efficiency. Analyze the existing IT setup and propose scalable solutions for improvement. Ensure data security by implementing centralized routing through Blackbox for data protection. Maintain IT records and logs in an Excel tracker, documenting root causes and resolutions. Network & Data Security Management: Ensure all computers are configured for centralized security routing. Gain in-depth knowledge of Blackbox security systems and update rule sheets periodically. Understand and assist in implementing Microsoft 365 & Google Workspace , helping management with trials and execution. Support SharePoint implementation within the organization. Maintain strict data protection protocols throughout all IT trials and implementations. Conduct weekly email audits to ensure data security, reviewing automated email summaries with management. Technical Expertise & Support: Network Mapping - Identifying and managing network infrastructure. Resolving IP conflicts and DNS-related issues . Managing Google Workspace (User creation, deletion, monitoring, access control, and security restrictions). Required Skill Set : Proficiency in MS Excel & Word for documentation and reporting. Strong knowledge of ERP systems and troubleshooting. Experience in data protection and cybersecurity best practices. Understanding of email hosting servers and domain management . Ability to upgrade software and hardware efficiently. Google Workspace expertise (user management, security settings, access control). Strong problem-solving skills and attention to detail . Excellent communication and listening skills. Fluency in English, Hindi, and Marathi (spoken and written) Organizational and management skills to handle IT operations effectively Qualification IT Engineer, MS certification, experience to handle a growing business with over 60 users spread across 2 plants.

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. The RIM Specialist will be responsible for planning, tracking, and monitoring regulatory activities and data compliance in the BMS Regulatory Information Management system. The Specialist will work regularly with internal BMS teams to ensure that data in the RIM tool is entered in a complete, accurate, and timely manner. Upload health authority correspondence into BMS s RIM system including the required metadata. Create Health Authority queries in RIM and track to closure. Ensures the correct keywords and submission/correspondence linkages are established in RIM. Create Commitment records in RIM and send workflows/reminders to users on a regular basis. Responsible for contacting users when data quality findings are identified and ensures issues are corrected. Create and distribute global CMC Change Controls and IMP Amendment events for commercial and investigational products. Issue workflows in RIM to request assessments and submission planning. Send reminders, as needed, and track the events to closure. Create and distribute global Labeling Change Control events. Issue workflows to request assessments and submission planning. Send reminders, as needed, and track the events to closure. Perform data quality checks on Labeling Events which drive reporting to the BMS Labeling Office. Send routine reminders to local markets to correct labeling data quality findings identified through RIM reports. Summarize and track issues. Create Investigator Brochure events in RIM and close out events as requested. Create Marketing and Investigational registrations and update as needed, based on information gathered through RIM reports. Work autonomously with local markets to troubleshoot and resolve issues. Provide user support and address questions as needed. Prompt attention to business-critical activities to ensure compliance and appropriate documentation of regulatory approvals With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Roles & Responsibilities: Design, develop, and implement ServiceNow solutions for ITSM, CMDB, and other modules, with a focus on integration and process automation. Collaborate with business analysts, process owners, and stakeholders to gather requirements and create technical designs. Build and maintain workflows, notifications, and custom applications using ServiceNow tools such as Flow Designer and Orchestration. Lead small-scale integration efforts with external systems using REST/SOAP APIs and web services. Troubleshoot and resolve issues related to ServiceNow applications and provide user support. Stay updated with ServiceNow releases and best practices, leveraging new features to improve platform functionality. Document technical processes and solutions and ensure alignment with organizational standards. Mentor junior team members and provide technical guidance when needed. Actively participate in team meetings, discussions, and agile ceremonies. Skills, Knowledge, and Experience: 4-6 years of experience in ServiceNow development, configuration, and administration. Strong knowledge of ITSM and CMDB modules, with hands-on experience in configuring and maintaining them. Proficiency in Flow Designer, notifications, Orchestration, and process automation. Experience working with Import Sets, transform maps, and table APIs. Familiarity with integrating ServiceNow with other platforms using REST/SOAP APIs and web services. Knowledge of scripting (e.g., JavaScript) for client-side and server-side development. Exposure to deployment processes and version control. Understanding of ITIL concepts and their implementation in ServiceNow. Strong communication, problem-solving, and teamwork skills. Experience mentoring junior developers is a plus. Location: IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City Job ID R-68507 Date posted 05/28/2025

Job Title SAP PPQM Lead (Production Planning and Quality Management) Mode of WorkOnsite/WFO Experience: 8+ Years : Primary Responsibilities : SAP PP (Production Planning)Oversee the configuration, optimization, and implementation of the PP module, including production scheduling, material requirements planning (MRP), and production execution. SAP QM (Quality Management)Lead the integration of SAP QM to manage quality planning, quality inspections, and quality control throughout production processes. End-to-End Process ExpertiseEnsure seamless integration between PP and QM modules to optimize production and quality management workflows. Team LeadershipManage and mentor a team of consultants, collaborate with cross-functional teams, and ensure successful delivery of SAP projects. Customization and ConfigurationConfigure and customize SAP solutions to meet specific business needs. User Support and TrainingProvide ongoing support to end users, resolve issues, and conduct training sessions. Project ManagementCoordinate project timelines, resources, and deliverables, working closely with stakeholders and clients. Skills Required: SAP PP and QMDeep expertise in both PP and QM modules of SAP. Business Process KnowledgeStrong understanding of manufacturing, production planning, and quality management processes. Project LeadershipExperience in leading teams, managing project schedules, and ensuring successful delivery of SAP implementations. Configuration and TroubleshootingAbility to configure SAP solutions, troubleshoot issues, and implement improvements. Stakeholder ManagementEngage with business stakeholders, gather requirements, and ensure solutions meet business needs.

Role & responsibilities 1.Pharma domain IT experience -Prior experience in IT support within the pharmaceutical industry. 2. Documentation & Compliance Ability to maintain and manage IT-related documentation, ensuring regulatory compliance. 3.User ID Management Experience in creating, managing, and troubleshooting user accounts. 4.Data Backup & Recovery – Knowledge of backup procedures and data recovery strategies. 5.Technical Support Skills – Strong troubleshooting abilities to resolve IT-related issues efficiently. 6.Attention to Detail – Ability to follow SOPs and industry regulations precisely. 7.Team Player – Ability to collaborate effectively with internal teams and end-users . Preferred candidate profile 1 year of experience in an IT support role, preferably within the pharmaceutical or regulated industry. Bachelor's degree any related field. Hands-on Experience with user ID creation, management, and access control processes Knowledge of data backup, recovery procedures, and disaster recovery documentation. Proficiency in troubleshooting hardware and software issues across multiple platforms.

As Stripe s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth. In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience. Responsibilities Recruit, manage, coach, and develop a new team of in-office Operations Associates Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements At least 5+ years experience leading operations support teams Experience working cross-functionally with multiple teams to deliver high impact initiatives Experience in delivering weekly and monthly business metrics and reporting Excellent written and verbal communication skills An ability to partner effectively with internal stakeholders Background of identifying and remediating quality gaps in team performance Passion for process improvement and innovation Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening Preferred qualifications Experience in building and scaling new teams from zero Strong operational background including experience with new process launches and service delivery in a high growth technology company Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Team Operations Job type Full time

Job Title: Senior Executive Information Technology Department: Information Technology Location: Pune, India Reporting To: IT Manager / Head Information Technology Experience Required: Minimum 3 years in IT infrastructure and support roles, preferably in automotive/electronic manufacturing environments Educational Qualification: Bachelor’s degree in Computer Science / IT / Electronics (B.E/B.Tech preferred). Certifications like ITIL, CCNA, or Microsoft MCP are advantageous. Key Responsibilities (KRAs): Manage IT infrastructure – networks, servers, routers, switches, Wi-Fi, backup systems Provide end-user support for hardware/software issues across departments First-level support for ERP systems (SAP B1/Oracle or similar) Implement cybersecurity policies, antivirus, access rights, and firewalls Maintain IT assets inventory and ensure software license compliance Support plant operations and R&D units with IT troubleshooting Coordinate with IT vendors for hardware/software/service AMC Assist in IT audits as per TS16949 and ISO14000 standards Document IT SOPs, configurations, licenses, and network diagrams Participate in implementation of IT upgrades and projects Key Skills (for Naukri keywords & visibility): IT Support Server & Network Administration ERP (SAP B1 / Oracle / Infor) Cybersecurity / Antivirus / Firewalls Windows/Linux OS Asset Management Data Backup & Recovery ISO 14000 / TS16949 Compliance Manufacturing IT Vendor Coordination ITIL / CCNA / MCP Key Performance Indicators (KPIs): 99% System Uptime 90% SLA-based Ticket Resolution 100% Backup Completion Zero License Compliance Issues Timely ERP/Plant Tech Support On-time Project Participation Desired Candidate Profile: 3+ years of IT experience in an automotive / electronics manufacturing environment Ability to troubleshoot production line IT systems and office IT setups Proficient in documenting SOPs and managing audits Excellent communication and coordination skills Exposure to ERP and SCADA systems preferred About Company: Star Engineers Pvt. Ltd. , established in 1988, is a leading manufacturer of electronic components for the automotive and non-automotive sectors. With operations in India and Vietnam, we specialize in advanced technologies like ignition controls, sensors, regulators, and electronic throttles . Our commitment to quality and innovation is backed by robust R&D and ISO/TS-compliant systems.

Specializes in implementing and managing SAP Concur solutions for travel and expense management. The role involves configuring the Concur platform, integrating it with existing ERP systems, providing user support, and ensuring that the system aligns with company policies. The consultant must have strong experience with Concur functionalities and SAP integration.

Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions.

IT Engineer II - CPQ Developer Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions.

Consultant Salesforce Agentforce Developer Location - Gurugram Experience - 3+ Years Apply Now Key Responsibilities Client Engagement: Work with clients to understand their business needs, define requirements, and translate them into effective Salesforce solutions. Salesforce Solution Design: Configure and customize Salesforce Sales Cloud or Service Cloud to align with client requirements, ensuring scalability and optimal performance. Data Management & Reporting: Set up and manage data structures, dashboards, and reports to deliver actionable insights for business growth and customer service improvements. Process Automation: Use Salesforce tools like Process Builder, Flow, and Workflow Rules to automate business processes and enhance productivity. User Support & Training: Provide user support, troubleshoot issues, and conduct training sessions to ensure effective adoption of Salesforce solutions. Documentation: Create and maintain detailed documentation of customizations, configurations, and processes for future reference and troubleshooting. Best Practice Implementation: Stay up-to-date on Salesforce best practices, new features, and integrations to recommend improvements. Skills & Qualifications Salesforce Experience: At least 1+ year of hands-on experience with Salesforce Sales Cloud or Service Cloud, including configuration, customization, and user support. Technical Proficiency: Familiarity with Salesforce components such as Process Builder, Flow, Workflow Rules, Custom Objects, and AppExchange packages. Analytical Skills: Ability to assess business processes, identify areas for improvement, and propose Salesforce-based solutions. Client-Focused Mindset: Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders. Documentation Skills: Proficiency in creating clear, comprehensive documentation for configurations, workflows, and user training. Problem-Solving Abilities: Strong analytical and troubleshooting skills, with attention to detail and a methodical approach to resolving issues. Knowledge of Salesforce Service Cloud Console or Sales Cloud Console, including case management, lead management, and opportunity tracking. Basic understanding of Apex, Visualforce, or Lightning Web Components (LWC) is a plus. Experience in using Salesforce integrations (e.g., API connections) or experience with related tools such as Data Loader. Must Have Minimum 3 years of experience in development of applications in sales cloud or service cloud Salesforce Certifications (L2 and above) Agentforce AI Implementation Experience atleast in one project B-Tech or Masters in Engineering