164 User Support Jobs - Page 4

Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Job Title: O365 Administrator - L2 Location: Hyderabad Experience: 3-6 years Job Summary: We are seeking an experienced O365 Administrator (L2) to manage and support our Microsoft Office 365 environment. The ideal candidate will have strong expertise in O365 administration, troubleshooting, and user support, ensuring smooth operations and security compliance. Key Responsibilities: - Administer, configure, and manage Microsoft Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune. - Monitor and troubleshoot O365-related issues, including email flow, authentication, and service outages. - Manage Azure Active Directory (AAD), user provisioning, and group policies. - Implement and enforce security policies such as MFA, Conditional Access, and DLP. - Provide L2 support for end-users, resolving escalated tickets related to O365 services. - Perform tenant management tasks, including license assignments, mailbox migrations, and user permissions. - Work with Microsoft support to resolve complex issues. - Assist with Power Automate and PowerApps workflows. - Collaborate with IT teams on O365 adoption and best practices. - Maintain compliance with security and governance policies. Required Skills & Qualifications: - 3-6 years of experience in O365 administration and support. - Strong expertise in Exchange Online, SharePoint, Teams, and OneDrive. - Hands-on experience with Azure AD, PowerShell scripting, and Intune. - Good understanding of email security, spam filtering, and compliance policies. - Experience with incident management tools and ITIL processes. - Excellent troubleshooting and problem-solving skills. - Strong communication and customer support skills. Preferred Qualifications: - Microsoft Certifications: MS-100, MS-101, or AZ-104 (preferred but not mandatory). - Experience with hybrid Exchange environments. - Knowledge of Power Automate, PowerApps, and Defender for O365. Required Skills Microsoft Office,Exchange Online,Azure AD

Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization Be a part of building a brand new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbally You excel in analytical thinking and problem solving You might have prior experience in customer service or internal/external user facing operations You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user s challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners You re willing to work (no more than) one Saturday each month - you ll receive a weekday off the following week Preferred qualifications Prior experience or knowledge in user support Prior experience in risk operations Prior experience working on projects or process improvement initiatives

We are looking for highly skilled SAP WMS practitioners to manage, support, and enhance SAP Warehouse Management System (WMS) solutions. Candidates will be responsible for handling incidents, managing system enhancements, coordinating with stakeholders, and troubleshooting issues. KT will be provided for related applications as required. Key Responsibilities: Handle user incidents and monitoring requests related to SAP WMS. Manage and test changes/enhancements for daily, weekly, and monthly operations. Work closely with users and market SPOCs to resolve issues efficiently. Troubleshoot and perform root cause analysis for system incidents and bugs. Coordinate with other IT teams, users, and market representatives to ensure seamless operations. Provide timely updates to leadership on key issues and resolutions. Support testing efforts for projects, system upgrades, and enhancements (manual or scripted testing). Document knowledge articles based on resolved issues to improve user self-service. Be available for out-of-shift support as required (compensatory time off will be provided). Mandatory Skills: SAP WMS expertise Incident management & troubleshooting Testing & validation of system enhancements User support & market coordination Root cause analysis & bug resolution Documentation & knowledge sharing

What you will do As a LINUX Support Specialist, you will be responsible for providing technical support for Linux-based systems and applications. Your role will involve troubleshooting, diagnosing, and resolving issues reported by users, ensuring optimal system performance and reliability. How you will do it Provide level 1 and level 2 support for Linux environments, including user account management and system configuration. Troubleshoot and resolve technical issues related to Linux operating systems and applications. Maintain and monitor system performance, ensuring uptime and reliability. Collaborate with cross-functional teams to address and resolve system-related problems. Document and track support requests in the ticketing system, ensuring timely resolution. Assist in the installation, configuration, and upgrading of Linux operating systems and related software. Participate in training and mentoring users on Linux best practices. What we look for Required 0-1 year of experience in IT support or a related role. Basic knowledge of Linux operating systems and command-line interfaces. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Preferred Familiarity with scripting languages (e. g. , Bash, Python). Experience with ticketing systems and user support processes. Understanding of networking concepts and protocols.

LINUX Support Specialist What you will do As a LINUX Support Specialist, you will be responsible for providing technical support for Linux-based systems and applications. Your role will involve troubleshooting, diagnosing, and resolving issues reported by users, ensuring optimal system performance and reliability. How you will do it Provide level 1 and level 2 support for Linux environments, including user account management and system configuration. Troubleshoot and resolve technical issues related to Linux operating systems and applications. Maintain and monitor system performance, ensuring uptime and reliability. Collaborate with cross-functional teams to address and resolve system-related problems. Document and track support requests in the ticketing system, ensuring timely resolution. Assist in the installation, configuration, and upgrading of Linux operating systems and related software. Participate in training and mentoring users on Linux best practices. Required 0-1 year of experience in IT support or a related role. Basic knowledge of Linux operating systems and command-line interfaces. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Preferred Familiarity with scripting languages (e. g. , Bash, Python). Experience with ticketing systems and user support processes. Understanding of networking concepts and protocols.

Key Responsibilities: Work closely with Recruitment Program Specialists to deliver top-notch service to the client Responsible for back-end operational/administrative support tasks, such as updates to the hiring manager, cost centre, end date, customer-defined fields, etc within the vendor management system. Enter new contractor profiles (contact information) and details of assignment into VMS (example: Beeline, Fieldglass, IQN etc. ) Assist Recruitment Program Specialists with the extension of contract assignments Conduct new hire orientation for contractors Liaise with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of the assignment Ensure all work orders are closed in the VMS system when notified of an end of the assignment Ensure the security department is notified of the end of assignments Assist in collection of contractor hours and approval of time by hiring managers Constant interaction via email, VOP, and phone with hiring managers, supplier partners (recruitment agencies), contract personnel, and other partners Constant interaction with supplier partners (recruitment agencies) to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time. Log all client and supplier inquiries into Salesforce. com or equivalent tool/MIS Assist in running and reviewing standard program reporting as requested Provide general program, operational, and system user support Ensure compliance with clients policies, guidelines, and processes Monitor data integrity and act as a team player to all peers.

Key Responsibilities: Work closely with Recruitment Program Specialists to deliver top-notch service to the client Responsible for back-end operational/administrative support tasks, such as updates to the hiring manager, cost centre, end date, customer-defined fields, etc within the vendor management system. Enter new contractor profiles (contact information) and details of assignment into VMS (example: Beeline, IQN etc. ) Assist Recruitment Program Specialists with the extension of contract assignments Conduct new hire orientation for contractors Liaise with managers, vendors, and security department to ensure all necessary paperwork is completed and collected prior to starting assignment and at end of the assignment Ensure all work orders are closed in the VMS system when notified of an end of the assignment Ensure the security department is notified of the end of assignments Assist in collection of contractor hours and approval of time by hiring managers Constant interaction via email, VOP, and phone with hiring managers, supplier partners (recruitment agencies), contract personnel, and other partners Constant interaction with supplier partners (recruitment agencies) to ensure new hire paperwork is completed in a timely manner so the contractor can start the assignment on time. Log all client and supplier inquiries into Salesforce. com or equivalent tool/MIS Assist in running and reviewing standard program reporting as requested Provide general program, operational, and system user support Ensure compliance with clients policies, guidelines, and processes Monitor data integrity and act as a team player to all peers.

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team. Supports the design and maintenance of enterprise systems by preparing test data, analyzing results, troubleshooting problems and communicating issues back to development. The DevOps approach to software development requires frequent, incremental changes to code versions, resulting in frequent deployment and testing regimens. Develops, monitors and maintain procedures and service level needs while providing user support. Automation engineers design, program, simulate and test automated machinery and processes in order to complete exact tasks. -Applies a theoretical knowledge-base to work to achieves goals through own work -Characterized by specific functional expertise typically gained through formal education -May provide guidance to others as a project manager using technical expertise -Requires in-depth knowledge and experience -Uses best practices and knowledge of internal or external business issues to improve products or services -Solves complex problems; takes a new perspective using existing solutions -Works independently, receives minimal guidance -Acts as a resource for colleagues with less experience Functional Knowledge: -Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines Business Expertise: -Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership: -Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving: -Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact: -Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills: -Explains difficult or sensitive information; works to build consensus We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone s unique perspective.

Responsibilities: Troubleshoot workstation issues (hardware, software, network). Handle and triage user queries efficiently. Communicate effectively with users via appropriate channels. Diagnose, categorize, and resolve reported issues. Provide remote assistance and document all tasks. Ensure high customer satisfaction and meet SLA guarantees. Escalate unresolved problems as needed. Monitor and troubleshoot backup software, event logs, and hardware tools. Perform disk defragmentation and hardware diagnostics. Understand RAID and desktop hardware fundamentals.

1. Install, configure, and maintain hardware, networking devices, and IT infrastructure in the manufacturing environment. 2. Troubleshoot computer systems, servers, routers, switches, LAN/WAN, and network connectivity issues. 3. Manage user support for desktops, laptops, printers, and other IT peripherals. 4. Perform system upgrades, software installations, and security updates. 5. Monitor and maintain CCTV, biometric attendance systems, ERP software, and IT assets. 6. Support IT compliance, documentation, and reporting as per company policies.

Role & responsibilities Drive Implementation projects for clients, including system integration, data migration, and custom configurations Configure APIs and develop custom scripts to automate data flow and reporting processes Create and maintain technical documentation for implementation processes and integrations Troubleshoot complex technical issues during the implementation Provide technical guidance and best practices for platform utilization Monitor and validate data accuracy post-implementation Exceptional Saas product knowledge. Proven ability to manage complex ERP implementation projects, balancing client needs with resource and time constraints. Strong client-facing skills, including experience in conducting requirements gathering, delivering training, and managing client expectations. Excellent written and verbal communication skills; able to translate complex technical concepts into understandable terms for clients and stakeholders. Excellent documentation and communication skills Preferred candidate profile Bachelor's degree in Computer Science, Information Technology, or related fi eld 3+ years of experience in a customer-facing support/Implementation/account management role. Consultative approach & stakeholder management. Exceptional Saas product knowledge. Good understanding of RESTful APIs and web services Knowledge of SQL and database concepts Ability to read and analyze log fi les and debugging tools Hands-on experience with data visualization tools, like Mix Panel, PoweBI Excellent problem-solving and analytical abilities Good communication skills with ability to explain technical concepts to non-technical stakeholders Organized and reliable - Able to work as a team with little direction when necessary

Role & responsibilities : Addressing user tickets (ITSM) regarding hardware, software, and networking via Remote or Desk visit Walking users through installing applications and computer peripherals Asking targeted questions to diagnose problems. Job brief We are looking for a Desktop Support Engineer to provide technical assistance to our Users. You will help install, upgrade, and troubleshoot hardware and software systems. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Conduct remote troubleshooting. Co-ordinate with multiple internal IT Teams till issue resolution Customize desktop applications to meet user needs. Record technical issues and solutions in logs/tickets and ensure SLA compliance. Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create, update & manage technical documentation and manuals. IT Assets (Hardware & Software) Inventory. Antivirus, DLP & Patch Management Compliance (Monitoring/Reporting/Ensuring) Troubleshoot Network (LAN, Wi-Fi & Network Switch/Firewalls (Switch & Firewalls troubleshooting will be under Network teams supervision or guidance) Issues Requirements and skills Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for at least 3 years. Must be familiar with ITIL & ITSM concepts. Must have handled VIP User Support. Hands-on experience with Windows/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills & Ownership Customer-oriented attitude

Client User Support is an industry-leading and award-winning client service team starting in Hyderabad, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings. Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information. The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence, responsibility, and problem solving. JOB RESPONSIBILITIES Answer client questions globally through expert telephone, email, instant message, and proprietary communication channels. Support FactSet applications Create custom FactSet models and screens Solve complex financial queries A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel Follow procedures for maintaining the highest level of quality support for all FactSet clients Share ideas and promote suggestions for improvement of workflows Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development Meet targets and goals set by exhibiting motivation and high performance Attend internal meetings and training sessions and complete projects as requested Keep up to date with the market we are operating in, including our products and competitors Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure All FactSet policies can be found on-line at MyRewards@FactSet It is the employee s responsibility to keep updated with any changes made to them JOB REQUIREMENTS B achelor s or Master s degree preferably in Commerce, Business, or Finance English spoken fluently Strong analytical and problem-solving skills as well as experience in advanced web searching Highly organized Genuine interest or experience in financial markets Excellent communication and interpersonal skills Hardworking and proactive Ability to work independently using creative thinking without extensive direction Strong work ethic and highly self-motivated Positive team player attitud

Senior Software Engineer your primary responsibilities will be to: Analyze needs and requirements based on story cards. Write, edit, and maintain codes, while consistently following programming standards and best practices. Design and implement low-latency, high-available, high performant applications and code sets. Consider security and data protection at all times while writing code and developing applications. Writes reusable, testable, and efficient code. 60% Integration of user-facing elements with server-side logic. Integrates database and data storage solutions, including traditional on-premises SQL based databased, and cloud-based solutions such as RDS, Mongo DB, and Amazon S3 storage. 20% Analyzes the performance of current software and programs. Runs diagnostics and identifies problems. Designs solutions, re-writes codes, and repairs legacy codes for problematic programming to optimize performance. 10% Provides integration and user support with third party software. Configures third party software to operate optimally on CITY s Furniture s system. 5% Continuously self-educates in current, trending, and future programming and development methodologies and technologies. 5% What We re Looking For Competencies and Job Specific Skills Technology Fluency Information Management Strategic Thinking Inventory Management Highjump WMS Warehouse Advantage What s Required Education & Work Experience: o Bachelor s degree or equivalent work experience o Previous project-based experience, required. Work Environment & Schedule: o Remote o 40-hour work week, 8:30AM 5:30PM, Monday Friday Physical Requirements: o Prolonged sitting

SAP MM consultant with around 4 to 6 years of SAP MM experience Having multiple implementation/Rollouts experience with support project handling. Should have exposure working in domestic projects

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

? Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

IT Manager - SAP Name:IT Manager - SAPRole:IT Manager SAPIndustry:ManufacturingLocation:Udaipur (Rajasthan)Job Type:Full TimeExperience:5- 10yearsSkills:SAP super user,SAP S4 HANA,SAP Consultant, SAP ModuleSalary:Best in the industryEducation:BCA, MCA, BTech (CS/IT) Description: Extensive knowledge of SAP S4 HANA and computer systems. Ability to manage end users. Good communication skills. Ability to troubleshoot and understand complex issues. Knowledge of SAP Public Cloud will be added on. problem-solving, strong communication, adaptability to change, and a penchant for continuous learning.Provide support and guidance to other users, addressing their queries, issues, and challenges related to the SAP system.Organizing training sessions for new users, helping them understand how to navigate the system, execute transactions, and perform tasks efficiently. Generating document of best practices, user guides, and tips for using the SAP system effectively, aiding in knowledge sharing across the organization. You might generate and distribute reports using the SAP system, providing valuable insights to different departments or management. You will be looking after PP/QM/PS/PM Master data and their activities. You will be looking after testing scenarios of the mentioned module. Apart from SAP, you will be looking after the daily troubleshooting of computer systems and IT assets.

Key responsibilities are: Oracle EPM Planning production support, forecasting cycle run-book,user support, and minor enhancements for multiple Planning modules of Workforce, Financials,Capital and Strategic Modeling. The ideal candidate would work closely with project leads,finance partners, and implementation consultants on a daily basis to support critical Financeforecasting processes and stakeholders. Work will include application and system maintenance,data validation, minor model enhancements, UAT, and Smart View reports. Skillsets Required System & Functional Experience o 3 -5 years of hands-on delivery / administration experience with Oracle EPM Planning, including form development, system maintenance, and data validation o Experience supporting regular forecast cycles with working knowledge of FP&A planning functions and processes o Experience administering Financial, Workforce, CapEx and Reporting frameworks in Oracle EPM Planning o Hands-on building of reports in web and Excel using Oracle SmartView for Office o Skilled in maintenance of Groovy calculation scripts, business rules, data loading, optimization, automation and backup/restore. o Ability to set standards on how to make changes in a production environment. o Experience in training end users in Web and Smart View capabilities General Requirements o Strong communication skills: both written and oral o Comfort interacting with Finance users and Data Engineerso Daily overlap of at least 3 hours with US Pacific Time zoneo Skilled in using Microsoft Excel o Strong organizational skills

C# .Net Developer Job Name: C# .NetDeveloper Job Role: Jr. Developer Industry:IT/Software Job Location:Bhilwara, Udaipur(Rajasthan) Experience:2- 5yearSkills:C#, Asp.Net, MVC Salary:Best In the industry Education :B.Tech/BCA/MCA Job Summary: We are looking for a .Net developer to build software using languages and technologies of the .NET framework. hewill create applications from scratch, configure existing systems and provide user support. In this role, heshould be able to write functional code with a sharp eye for spotting defects. heshould be a team player and an excellent communicator. About The Role :: The primary focus will be to code a portal using ASP.NET, Bootstrap for designing and script language for client-side validation. He also has some knowledge of MVC, JSON, Web API 2.0 and SQL QUERY knowledge so that. he can debug the dataset. Candidate must have the disciplineto learn new technology, implement new technology in solution to make work easier.Knowledge of Jquery, Javascript, C# ,VB.NET, HTML, CSS, XML, and XSL, HTML, JavaScript, Ajax,Jquery, JSON, N-Tire Architecture. C#, .NET Framework (Version 4.0 and higher), ASP.NET MVC Web API, Entity Framework, LINQ, Web services. Good knowledge &experience of MVC Patterns/Architecture.Should be familiar with SDLC.Must have knowledge of database programmings such as SQL, PL/SQL using Oracle/DB2/My SQL and strong database design skills. We shouldbe able to translate module-level requirements into the required technical solution by defining and documenting the high-level logical components (High-Level design and low-level design). Knowledge & experience of logical database design and development, Stored Procedures and Functions especially in Oracle is required. Strong understanding in the use of Microsoft development tools and technologies including Visual Studio (2012 and/or .Net). Skills & Qualification: C#, Asp.net, MVC, VB. Net. BCA, MCA, B.tech.

Qualification : MBA (Marketing) or MBA (Manufacturing) or MBA (Sales) Location : Mumbai Requirement: No. of projects handled-Ideally 5 or more in manufacturing domain Desired Skills Experience Minimum 10 years of industry experience in sales, marketing or manufacturing domain Proven functional experience with at least three full implementations Experience in implementing marketing and materials management for manufacturing industry Ability to understand business processes from a customer perspective Ability to work in a team environment, effectively interacting with others Must be results oriented, and demonstrate a Can Do : attitude adaptability and flexibility Willingness for short term travel within India to different client office for project requirements Job Responsibilities Facilitate the implementation and support of below mentioned ERP marketing modules Order processing (Custom orders, Domestic orders, Export Orders) Material Purchase Requisition Budget Job proposal. E-bidding and e-tendering Invitation of tender / Receipt and opening of Bids Evaluation of the techno-commercial bids Opening and Evaluation of Price bids Report Generation Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Design, customize, configure and testing of marketing and material management modules. Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients needs. Identify gaps, issues and work around solutions. Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; act as subject matter mentor to junior member

Job Description: Essential Job Functions: Support package software application development projects. Collaborate with the team on coding, testing, and maintenance tasks. Follow coding standards and best practices. Contribute to the completion of project milestones. Participate in code reviews and maintain coding standards. Assist in software documentation and user support. Stay updated on industry trends and technologies. Assist in troubleshooting and resolving software issues. Basic Qualifications: Bachelors degree in a relevant field (i. e. , Computer Science) or equivalent combination of education and experience Relevant experience, typically 2+ years of relevant work experience in software engineering Proficiency in 1 or more software languages and development methodologies Basic coding and debugging skills Demonstrated ability to work in a team environment Other Qualifications: Advanced degree in a relevant field a plus Relevant cloud certifications (e. g. , PMP, CTO, or MBA) or advanced training a plus Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Role & responsibilities Team Leadership Infrastructure Management Technical Support System Administration Strategic Planning Project Management User Support Compliance and Risk Management Documentation Collaboration

Description ? Facilitate the implementation and support of SAP PP and QM applications. ? Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements ? Facilitate workshops to collect business requirements ? Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients\' needs. ? Design, customize, configure and testing of the functionalitie ? Identify gaps, issues and suggest work around solutions ? Act as liaison with client for troubleshootinginvestigate, analyse, and solve software ? problems. ? Handle changes or emergency transports as needed for high priority issues; ? Document functional designs, test cases and results. ? Proactively identify and propose business process and/or system enhancements ? Act as a liaison between the business analysts/users and the technical team. ? Provide ad-hoc training and user support as required ? Work independently; and act as subject matter expert and mentor for junior members Desired Skills Experience ? Minimum of 5 to 7 years of experience in full cycle implementation as well as in support projects in PP QM modules. ? Minimum of 5 to 7 years in designing and configuring PP QM functionalities and knowledge of the key integration points between the other SAP applications (such as MM, SD and SCM). ? Knowledge and experience in SAP process order Preferably having Knowledge in SAP PM module Named Job Posting? (if Yes - needs to be approved by SCSC) Additional Details Global Grade C Level To Be Defined Named Job Posting? (if Yes - needs to be approved by SCSC) No Remote work possibility No Global Role Family To be defined Local Role Name To be defined Local Skills SAP PPQM Languages RequiredENGLISH Role Rarity Niche