262 User Support Jobs - Page 4

The Enterprise Solutions Administrator will play a crucial role in ensuring the continuous performance and success of the assigned environment(s) at ACA Group. In this position, you will focus on driving process automation and managing specific platform(s) within financial modules. Responsibilities include configuration, administration, user support, and integration with other applications. Collaboration with functional leaders, various organizational units, and subject matter experts is essential to co-create processes and frameworks that enhance the efficiency of the sales organization. Key Responsibilities: - Setting up and configuring basic objects within financial modules. - Configuring workflows to support business processes. - Providing comprehensive support for complex user cases. - Contributing to work products as part of a scrum team. - Clear communication of deliverable statuses and blockers to management. - Handling other tasks, special projects, and duties as assigned. Required Education and Experience: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5+ years of experience supporting and enhancing WorkDay orgs, specifically within core financial modules. - Ability to effectively communicate with Finance and back office staff, demonstrating financial acumen and process knowledge. - Experience in integrating with other back office systems, including CRM, HR, fulfillment/supply chain, and financial/invoicing systems. - Proficiency in evaluating and resolving complex problems and issues. - Experience in refining requirements and work estimates. Required Skills and Attributes: - Strong interpersonal and collaboration skills. - Excellent written, verbal communication, and presentation skills. - Firsthand experience with large, global implementations using designated platforms. - Professional integrity and adaptability in a fast-paced environment. - Building effective relationships with colleagues and clients. - Motivated and proactive in self-education and career advancement. - Strong organizational and problem-solving skills with attention to detail. - Understanding of department goals and company impact. - Ability to work independently and collaboratively, with leadership skills. - Committed to continuous learning and staying updated with industry trends. - Dedication to upholding ACA's high-quality standards and customer service focus. At ACA Group, we offer a competitive compensation package that recognizes your performance and contributions. Our Total Rewards package includes fully funded medical coverage for employees and their families, access to Maternity & Fertility and Wellness programs, Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs, and Employee Resource Groups. Additionally, employees receive time off for ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leave options to support physical, financial, and emotional well-being.,

As an Oracle HCM Fusion Expert, you will be responsible for gathering and analyzing business requirements from HR leaders, department heads, and stakeholders. You will then translate these requirements into system configurations, processes, and workflows. Your role will also involve managing HCM/HR applications to ensure alignment with HR policies, procedures, and business objectives. You will support ongoing digital HR transformation initiatives and work towards improving employee experiences. Additionally, you will address user queries, provide support, and maintain business-as-usual (BAU) activities to ensure the smooth operation of HR applications. Your problem-solving skills will be crucial in resolving issues and ensuring the efficient functioning of the systems. Creating and managing dashboards to monitor system performance and adoption will be a part of your responsibilities. You will provide data-driven insights to support decision-making and optimize processes. Your strong understanding of HR processes, system workflows, and best practices will be essential in this role. Collaborating with cross-functional teams, communicating effectively with stakeholders, and driving digital transformation initiatives will be key aspects of your work. Your proficiency in creating insightful analytics and visual dashboards to measure adoption and performance will contribute to the success of the HR applications.,

As a skilled Salesforce Certified Administrator with 4 years of hands-on experience, your primary responsibility will be to manage, optimize, and enhance our Salesforce CRM platform. You should be proficient in Salesforce configuration, process automation, and user support, demonstrating a track record of driving efficiency and user adoption. Collaboration with cross-functional teams to align Salesforce solutions with business objectives is crucial for ensuring seamless operations and exceptional customer experiences. Your key responsibilities will include managing all aspects of Salesforce administration, such as user setup, profiles, roles, permissions, sharing rules, and public groups. Additionally, you should possess proficiency in Salesforce.com Administration and experience with Validation Rules, strong analytical skills for creating dashboards, and excellent verbal and written communication skills. Being able to work on-site in Kochi is a requirement, along with holding a Bachelor's degree in Computer Science, Information Technology, or a related field. Experience in project management and knowledge of data science would be considered advantageous.,

Position : Support Engineer (L1) Location : Kolkata (currently Park street, after 02 months Sec V, Salt Lake) Exp. - 1 to 4 years (Freshers can also apply, provided they meet the education and communication criteria. Fresher will be taken in an internship role with stipend) About Company Gamut is a technology driven leading software Product Development Company committed to delivering full-scale ERP Product for premier Construction Companies Pan India and in Middle East countries. Job Summary As an L1 Support Engineer, you will be the first point of contact for our clients, providing essential support and troubleshooting for basic issues related to our ERP product, Farvision. This role involves addressing customer queries and resolving minor technical problems to ensure smooth and efficient product usage. Role & responsibilities 1. Customer Interaction : Respond to customer issues reported through the Gamut CRM Portal or other channels such as WhatsApp, Emails, and Phone Calls. Handle direct calls, WhatsApp messages, and emails from clients professionally and promptly. 2. Issue Identification & Troubleshooting : Identify and diagnose the root of customer issues. Provide basic troubleshooting and guidance to customers to resolve their issues. Address common issues such as booking entries not happening, receipt/payment issues, payslip generation problems, etc. 3. Product Knowledge & Support : Answer FAQs related to the Farvision product, its features, and general usage questions. Maintain a thorough understanding of the product to assist clients effectively. 4. Documentation & Ticketing : Log customer interactions from various channels and create support tickets for tracking purposes. Ensure all interactions are documented accurately in the CRM system. 5. Escalation : Escalate unresolved or complex issues to higher-level support tiers (e.g., L2 support) when necessary. Coordinate with team members to ensure a seamless resolution process. Preferred candidate profile Graduate degree in any stream, preferably in Computer Engineering, Computer Science, B.Com, or BBA. Basic product knowledge of ERP systems. Technical expertise is an additional advantage. Communication : Proficiency in English and Hindi is mandatory. Knowledge of additional languages is an advantage. Soft Skills : Flexibility, patience, and problem-solving abilities are essential. Technical Skills : Basic technical troubleshooting skills. Team Coordination : Ability to coordinate effectively with team members to ensure comprehensive support.

HIRING TECHNICAL WRITERS FOR OUR USA CLIENT, OFFICE @ GUINDY IT PARK, CHENNAI PREFERRED TN CANDIDATES & IMMEDIATE JOINERS MAX CTC: 8 LPA Tools like Zoho Docs, MS Office Suite, Lucid chart/Visio for workflows and visual content SUNEETA@AXYCUBE.IN Required Candidate profile MUST HAVE: MINIMUM 4+ years of experience in technical writing, operations documentation, or compliance writing, preferably within Credit Banking, FinTech, or SaaS industries. EXCELLENT ENGLISH !

ACCESS TEAM Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelors

Job Description Data Entry: Input data into computer systems accurately and efficiently. System Maintenance: Perform basic maintenance tasks, such as system backups, updating software, and routine checks to ensure proper functioning. Document and Report: Maintain detailed records of system performance and issues, and report any problems to the appropriate personnel. User Support: Assist users with basic technical problems and provide guidance when needed. Ensure data backups are performed regularly and assist in data recovery efforts when necessary. Additional Details Working Hours 8 Hours Work Timing 9:30 AM-5:30 PM Job Requirements Gender All Qualification Graduation Language Hindi-Master English-Master Interview Details Priority Any Slot It will be change with respect to availblity of HOD Type Face To Face Requirements Documents & Assets Document Or Assets Require Documents Aadhar card,Pan card Assets Smartphone Company Details Client Of Cafyo Education And Training | Raipur, CG The company keeps their contact details confidential. You will be contacted once your profile is shortlisted.

Overview Troubleshooting: Diagnosing and resolving hardware, software, and network issues reported by users through various channels like tickets or direct communication. Installation and Configuration: Setting up new workstations, installing software and applications, configuring network connections, and ensuring proper functionality of hardware and peripherals. Maintenance and Upgrades: Performing preventative maintenance, upgrading hardware and software components, and ensuring systems are up-to-date with the latest patches and security updates. User Support: Providing technical assistance to users, guiding them through troubleshooting steps, and escalating complex issues to specialized teams when necessary. Documentation: Maintaining records of issues, resolutions, and user interactions for tracking and knowledge base purposes. Training and Education: Educating users on new software, IT policies, and best practices for using computer systems. Collaboration: Working with other IT teams and vendors to resolve complex issues and improve the overall IT environment. Remote Support: Utilizing remote access tools to troubleshoot issues and provide support to users, minimizing downtime. Security: Ensuring the security of desktop systems by implementing security protocols and managing user access. Before applying for this position you need to submit your online resume . Click the button below to continue. About Puthur Infotech pvt ltd PUTHUR INFOTECH PVT LTD. is an IT Infra Support and ONE STOP OFFICE SOLUTION Company with a committed and direct after sales support team. Our Corporate office is in Bangalore and Regional Offices are at Ahmedabad, Bangalore, Cochin, Chennai, Delhi, Mumbai, Hyderabad, Kolkata and associate offices across India. Onsite project implementation and after sales support can be provided anywhere in India.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: AI Service desk. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

As a SAP SD Project Manager, your primary responsibility is to lead the implementation of the SAP SD module. You will define project objectives, create project plans, and coordinate with key stakeholders to ensure successful integration with other SAP modules and external systems. Additionally, you will supervise a team of SAP SD consultants, providing guidance, support, and mentoring. It will be essential to assign tasks, monitor progress, and ensure timely delivery of projects. Conducting performance evaluations and identifying skill development opportunities for team members will also be part of your role. Furthermore, you will configure the SAP SD module to meet business requirements, customize settings related to pricing, order management, delivery scheduling, billing, and customer master data. Collaboration with cross-functional teams to align SD processes with other modules like FI/CO and MM will be crucial. You will continuously identify opportunities for process optimization and efficiency enhancement within the SAP SD module. Analyzing business requirements, proposing system enhancements, and implementing best practices will help streamline order-to-cash processes and improve customer service levels. In terms of user support and training, you will provide assistance to end-users by troubleshooting issues, resolving system errors, and addressing functional inquiries related to the SAP SD module. Conducting training sessions and developing user documentation to ensure effective utilization of the system will also be part of your responsibilities. Managing multiple projects simultaneously, ensuring adherence to timelines and budgets, collaborating with cross-functional teams, including business stakeholders, IT teams, and external vendors to achieve project objectives will be essential. Staying updated with the latest SAP SD functionalities, releases, and industry trends will be crucial. Planning and executing system upgrades, patches, and enhancements to maintain system stability and leverage new features will also fall under your purview. Ensuring compliance with data privacy regulations, security standards, and company policies, implementing appropriate access controls, segregation of duties, and user authorization procedures within the SAP SD module will be necessary. Some major challenges you may face include ensuring adequate SAP Techno-Functional Knowledge to maintain the quality and adhere to timelines of deliverables. Following all design work and integration testing protocols, change control procedures, using standards, procedures, and practices in performing required work will also be important. Analyzing current business processes and making recommendations, as well as ensuring knowledge transfer to functional analysts, may also pose challenges. In terms of decisions, you will be responsible for conducting pilot studies of new processes to check their validity and analyze possible impacts on business scenarios and throughput. Participating in project planning activities, defining project timelines, allocating resources, and managing project budgets related to SD implementation and maintenance will also be part of your decision-making responsibilities. Your interactions will include working with internal clients such as end users, project leads, and administrators, providing guidance, mentorship to functional and technical team members. Externally, you will interact with technical and functional team members for assessing solutions provided for accuracy, scalability, and robustness. In terms of skills and knowledge, the minimum acceptable proficiency for this role includes a Bachelor's degree or higher in Computer Science/Information Technology, Business, Engineering, or related field. Additionally, being SAP Certified in SD Module is required. With at least 7-10 years of experience in SAP SD (Functional or Technical), having worked in at least one S4H Implementation Project. In-depth Knowledge of SAP SD Configuration, participation in requirements gathering discussions with clients, documenting business requirements, performing fit-gap analysis, and functional testing are essential skills. Experience in configuring SAP solutions, planning, and participating in SAP blueprinting and design discussions is also required. Understanding other modules like FI, MM, PP, etc., will be an added advantage. Behavioral competencies such as effective communication skills, analytical skills, and self-motivation in learning new concepts and sharing knowledge with team members are crucial. Technical competencies in SAP SD, PI/PO interface tool, and ABAP Programming are also required for this role.,

You should have knowledge of Intune/Autopilot, windows reset, application downloads, macros, and strong communication skills. You will be responsible for migrating user profiles, data, and settings to the new IT environment while ensuring data integrity and security. Testing and validating migrated data, creating and configuring user accounts, assigning permissions, and providing training and support to end-users are key tasks. Additionally, you will assist users with issues, develop user documentation, monitor the environment for problems, troubleshoot migration-related issues, and provide ongoing support. Preferred characteristics include effective communication, influencing and negotiation skills, analytical thinking, strategic planning, business acumen, financial management expertise, knowledge of current technologies, team management skills, driving organizational change, and excellent verbal and written communication skills. Your strong technical knowledge of IT infrastructure, experience with end-user migration tools, proficiency in Microsoft Office Suite, problem-solving skills, and interpersonal skills are essential for this role. Key Skills: Modern Workplace, Intune, Microsoft SCCM.,

As an Intranet Administrator at YASH Technologies, you will be an integral part of our dynamic team, responsible for managing, configuring, and optimizing our company's intranet platform powered by SharePoint and Akumina. Your role will involve collaborating with various departments to ensure a seamless digital workplace experience for our employees. Your key responsibilities will include overseeing the day-to-day operation and maintenance of the intranet platform, managing content publication and organization, customizing the platform to align with branding guidelines and user requirements, implementing security protocols, providing user support and training, analyzing usage metrics, supporting integration with other internal systems, and continuously improving the platform based on industry trends. To excel in this role, you should possess technical expertise in SharePoint and a solid understanding of its features, problem-solving skills to troubleshoot issues effectively, strong communication and collaboration abilities, excellent organization and attention to detail, adaptability to evolving business needs, effective time management skills, and preferably prior experience in intranet administration or content management. At YASH Technologies, we offer a supportive and inclusive team environment that empowers you to shape your career path. Our Hyperlearning workplace is built on flexible work arrangements, a free spirit, agile self-determination, and all the support needed to achieve our business goals, ensuring stable employment in a positive and ethical corporate culture. Join us in driving real positive changes in a virtual world and be a part of our journey towards business transformation and continuous learning.,

Travel and Expense Service Engineer We are seeking a skilled professional to manage our Spotnana and Concur Travel and Expense modules. Key Responsibilities: Administer and support Spotnana travel management platform Configure and maintain Concur Travel and Expense modules Ensure seamless integration between travel booking and expense reporting systems Provide user support and troubleshooting for travel and expense applications Implement system updates and enhancements Generate reports and analytics on travel spending and compliance Collaborate with cross functional team on implementation and support activities Maintain documentation and standard operating procedures Monitor system performance and identify potential issues proactively Provide user support and troubleshooting for travel and expense application Generate reports and analytics on travel spending, compliance and system performance Qualifications: 5+ experience with Spotnana travel management platform 5+ experience with Concur Travel and Expense modules Understanding of corporate travel policies and expense management Strong technical configuration and troubleshooting skills Excellent communication abilities for cross-team collaboration Experience working with service providers like WIPRO Knowledge of travel industry regulations and best practices Analytical skills for reporting and data analysis The ideal candidate will have demonstrated experience with travel and expense management systems and the ability to work effectively with both internal stakeholders and external partners.

The ERP Farvision Coordinator role based in Noida within the IT/Operations department involves overseeing the implementation, configuration, and daily operations of the Farvision ERP system in the organization. Your primary responsibility will be to collaborate closely with various departments to ensure smooth workflow, efficient data management, and effective utilization of ERP to support business processes. Additionally, you will provide technical support and training to users for optimal system operation. Your key responsibilities will include leading the implementation and customization of Farvision ERP modules like sales, construction, finance, and procurement to align with project workflows. You will also be involved in monitoring system performance, coordinating upgrades and patches, providing user support, and conducting training sessions to enhance user proficiency in utilizing the ERP system effectively. Furthermore, you will analyze existing processes, work with departments to streamline operations through ERP automation, oversee data management and reporting, coordinate projects and documentations, ensure compliance and security of data, and maintain industry standards and legal requirements related to data management and financial reporting. To qualify for this role, you should hold a Bachelors degree in Information Technology, Computer Science, or a related field, along with 3-5 years of experience working with ERP systems, preferably in real estate or construction industries. Proficiency in Farvision ERP or similar systems, technical skills in database management and ERP implementation, strong analytical and communication abilities, problem-solving skills, and project management experience are essential. Preferred skills for this position include prior experience in real estate or construction environments, hands-on experience in system customization and workflow automation using Farvision, and knowledge of industry regulations and compliance in real estate operations. This is a full-time position offering benefits such as health insurance, leave encashment, paid sick time, and a yearly bonus. The work schedule is during day shifts, and one year of total work experience is preferred for this role. The work location is in person. If you believe you meet the qualifications and skills required for this position, we encourage you to apply and become an integral part of our team dedicated to optimizing ERP operations for our organization.,

MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions. MUST HAVE 3+ years of overall CPQ Domain experience Min 2+ years of experience implementing technical solutions on the CPQ - SAP/Salesforce technology stack and its suite of products. Familiarity with integrating SAP CPQ platform with Salesforce/CRM, SAP, CPI/CPS or other integration platforms Experience on projects in medium to large enterprise IT environments preferred. Good communication skills to be able to articulate solutions to IT/business stakeholders and conduct show and tell sessions. Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence Key Responsibilities Participate in the translation of customer requirements into functional and technical stories. Work on the end-to-end implementation life cycle of the CPQ global design model across all SBG s. Drive commonality in capabilities and features developed for the CPQ platform across Honeywell enterprise. Liaise with technical leads / architects to ensure solution alignment with design standards. Part of the core development and design team - Develop and execute to project plans, including defining technical scope, deliverables, and strict adherence to timelines. Develop solutions that ensures optimal performance, quality, scalability, and security. Provide user support to facilitate rapid adoption of standard tools and platforms, speeding time to value of the new solution capabilities. Align with enterprise-wide Agile teams and strong adherence to Agile cadence

You will be joining IDOM Consulting, Engineering, Architecture, a renowned multinational company specializing in professional services in consulting, engineering, and architecture. With a diverse team of over 5,300 professionals from 70 different nationalities, IDOM excels in handling intricate large-scale projects through a multidisciplinary approach. As an employee-owned firm, IDOM promotes a culture of engagement and collaboration while upholding values of independence and impartiality in its global service delivery. Your primary responsibility as an SP3D Administrator based in New Delhi will involve the full-time on-site management and maintenance of SmartPlant 3D (SP3D) software. This role encompasses tasks such as troubleshooting, providing user support, and system configuration. Collaborating with internal teams and external stakeholders will be essential to ensure the smooth functioning of SP3D and meet project requirements effectively. To excel in this role, you should possess experience in SP3D software administration and management, along with proficiency in troubleshooting and user support for SP3D. Additionally, knowledge of system configuration and customization within SP3D, strong analytical and problem-solving skills, excellent communication, and interpersonal abilities are crucial. Your capability to work harmoniously in a team environment is essential. Holding a relevant certification in SP3D or related software would be advantageous, along with a Bachelor's degree in Engineering, Computer Science, or a related field.,

The JAMF L2 Administrator will be responsible for providing mid-level support for the administration, deployment, and maintenance of Apple devices in an enterprise environment. You will work closely with L1 support teams to escalate complex issues and ensure smooth integration and security of Apple products across the organization using JAMF Pro. Perform routine administration, maintenance, and support for the JAMF Pro environment. Ensure compliance and performance optimization for all macOS, iOS, and tvOS devices. Oversee the provisioning, deployment, patching, and decommissioning of Apple devices across the organization. Provide L2 support for escalated issues, and troubleshoot complex issues with Apple devices, including software, hardware, and network-related issues. Create and maintain configuration profiles, policies, and settings for macOS/iOS devices, including security policies, VPN configurations, and email setups. Assist with managing updates for macOS and iOS, applying patches to ensure devices are up-to-date and secure. Ensure accurate tracking and reporting of all Apple devices using JAMF Pro inventory tools. Develop custom scripts to automate processes, streamline device configurations, and improve operational efficiency. Collaborate with security teams to implement endpoint protection strategies, encryption, and other security-related initiatives in the Apple ecosystem. Generate reports on device status, compliance, and software usage. Maintain documentation for support processes and configurations. Work with cross-functional teams including security, network, and help desk teams to ensure seamless Apple device operations. Experience: 2-4 years of experience working with JAMF Pro in an enterprise environment. Strong understanding of macOS, iOS, and Apple hardware. Advanced troubleshooting skills for macOS/iOS devices and familiarity with Apple diagnostics tools. Proficiency in Bash, Python, or AppleScript for automation and custom solutions. Understanding of security best practices and experience with FileVault, encryption, VPNs, and MDM solutions. Excellent written and verbal communication skills to provide support and create technical documentation. JAMF 200 or JAMF 300 certification preferred. Experience with related tools such as Active Directory, Okta, Google Workspace, or other IAM systems. Preferred Qualifications JAMF 300 Certification Experience with Apple Business Manager and Apple School Manager. Familiarity with ITIL practices and experience working in a ticketing system (e.g., ServiceNow, Jira),

As a ServiceNow Mobile App Development Engineer, you will be a valuable member of our team in Hyderabad, Telangana. Your primary responsibility will be to design, develop, and maintain mobile applications on the ServiceNow platform. Your expertise and skills will be instrumental in enhancing our organization's mobile capabilities and ensuring a seamless user experience. Your key duties and responsibilities will include: - Collaborating with cross-functional teams to design and develop both native and web-based mobile applications on the ServiceNow platform. - Configuring and customizing ServiceNow mobile apps to meet business requirements and improve user productivity. - Integrating mobile apps with ServiceNow modules and external systems to support various business processes. - Writing, testing, and maintaining scripts (JavaScript, Glide, etc.) to implement app functionality and business logic. - Implementing security best practices and ensuring compliance with relevant policies and regulations for mobile app development. - Monitoring and optimizing the performance of ServiceNow mobile apps to provide a responsive and efficient user experience. - Providing user support and troubleshooting issues related to ServiceNow mobile apps, collaborating with Service Desk teams for issue resolution. - Creating and maintaining documentation for mobile app configurations, customizations, and best practices. - Staying updated on the latest ServiceNow mobile app development trends and incorporating relevant technologies into our solutions. If you are passionate about mobile app development and possess the required skills and experience, we encourage you to share your resume with us for further consideration. Join us in this exciting opportunity to contribute to the success of our organization and make a difference in the world of mobile technology.,

As a Cloud Administrator with 8-10 years of experience, your primary responsibilities include management of cloud infrastructure, deployment automation, monitoring performance, cost optimization, security implementation, backup and disaster recovery planning, user support, documentation maintenance, collaboration with development and operations teams, continuous improvement in cloud technologies, and capacity planning for future resource needs. You will be responsible for setting up, configuring, and managing cloud environments such as AWS, Azure, and Google Cloud to ensure optimal performance and availability. Implementing and managing automated deployment processes using tools like Terraform, Ansible, or CloudFormation will be a key aspect of your role. Monitoring cloud resources and applications for performance, availability, and security, while optimizing resource usage to manage costs effectively, are essential tasks. Implementing security best practices, designing backup and recovery solutions, and providing technical support for cloud-related issues are also crucial responsibilities. Maintaining accurate documentation of cloud architecture, processes, and configurations, collaborating with DevOps teams for application deployment and integration with cloud services, and evaluating new tools and services for potential adoption are part of your duties. You should stay updated on emerging cloud technologies and trends, and assess current and future cloud resource needs for scalability and performance as the organization grows. Your role as a Cloud Administrator is vital in ensuring the smooth operation and efficiency of cloud services within the organization.,

You are looking for technically skilled candidates with good problem-solving ability for the position of IT Executive/Senior Executive. Your duties will include being a reference point for all IT related queries at the user level, responding to user needs promptly, and ensuring the optimal functioning of all systems, among other technical responsibilities. You are expected to have good interpersonal skills to interact effectively with colleagues from various departments and executive levels, listening to their technical needs, understanding their issues, and providing solutions. Your responsibilities will involve installing and configuring hardware and software components to ensure usability, troubleshooting hardware and software issues, ensuring compliance with electrical safety standards, repairing or replacing damaged hardware, upgrading systems for software compatibility, installing/upgrading anti-virus software for user security, conducting tests and evaluations of new software and hardware, providing user support and error reporting, maintaining relationships with departments and colleagues, performing daily backup operations, and managing technical documentation. To qualify for this role, you should hold a Bachelor's degree in computer science or a related field, have at least 2 years of experience in computer networks and systems maintenance, and possess accreditations such as CCNA, A+, Linux+, or Cisco Certified Network Associate. Excellent written and verbal communication skills, good interpersonal abilities, proficiency in database programming and software installation, attention to detail, and strong problem-solving skills are essential requirements. This is a full-time position with day shift workdays from Monday to Friday, requiring in-person presence. If you are ready to embrace the E.A.R.T.H. values of Excellence, Agility, Reliability, Teamwork, and Honesty, celebrate uniqueness, and drive swift career growth with Pinnacle Infotech, then this opportunity may be ideal for you. Visit our website at https://pinnacleinfotech.com/ for further details.,

As an HR Information System Manager at our organization, you will play a crucial role in managing, supporting, and optimizing our HR Management System, Workday. Your responsibilities will revolve around analyzing HR needs, customizing and administering the HR Information System to enhance employee data management, improve efficiency, and ensure compliance with regulations. By working closely with HR, IT, and other business units, you will ensure that Workday is effectively utilized to meet HR operational needs and align with the business's goals. Your expertise in HR Information Systems and data management will be instrumental in unifying processes, enhancing reporting capabilities, and providing actionable insights to support strategic decision-making. You will collaborate with the existing HR Information Systems team and serve as the primary point of contact for all topics related to (global) HR data and HR Information Systems. Reporting directly to the VP HR Operations & Controlling, your key responsibilities will include: - Administering and managing the daily operations of Workday, including Core HCM, compensation, performance, and talent management. - Configuring Workday modules based on HR needs to optimize system functionality and user experience. - Leading system upgrades, new feature implementation, and testing for smooth transitions with minimal disruption. - Ensuring the accuracy, security, and confidentiality of employee data within Workday while maintaining data reporting standards and conducting mass operations. - Streamlining processes using the HRIS to optimize all HR functions and enhance operational efficiency. - Providing user support and training to ensure effective system utilization. - Ensuring Workday configurations and processes comply with legal and regulatory requirements, including data privacy standards. - Leading HRIS-related projects such as new module rollouts, system upgrades, or integration with other business systems. - Acting as 2nd level support for local HR colleagues and addressing tickets across all modules/topics. To qualify for this role, you should have: - A Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field. - 5+ years of HRIS experience with a minimum of 3 years working directly with Workday. - Advanced knowledge of Workday HR modules, reporting, calculated fields, and business process frameworks. - Proficiency in data integration tools, data migration, integrations, and APIs. - Strong analytical, communication, problem-solving, and project management skills. - Detail-oriented with a high degree of accuracy in data management and the ability to collaborate with cross-functional teams. Preferred qualifications include Workday Pro Certification, experience with cloud-based HR systems integration and reporting tools, and familiarity with other HR technology systems or tools. In return, you can expect competitive compensation, comprehensive benefits, and a Hybrid Working Model that offers time and location flexibility. Additionally, you will have access to the Employee Assistance Program for support during life's challenges. We are committed to diversity, equity, and inclusion and strive to recruit, develop, and retain talented individuals from diverse backgrounds to drive our global success.,

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience:1-3 Years.

Job Summary: We are seeking a detail-oriented and customer-focused System Technical Support Specialist to provide first-line support for system-related issues, including hardware, software, networking, and IT infrastructure. The ideal candidate will have a strong understanding of computer systems, networks, and troubleshooting techniques. Key Responsibilities: Provide technical support for desktop systems, laptops, printers, and mobile devices (Windows, macOS, Linux). Troubleshoot and resolve hardware and software issues in a timely manner. Set up and configure new hardware, software, and peripherals for end-users. Assist with network connectivity issues (LAN, WAN, Wi-Fi). Perform routine maintenance and system updates on workstations. Monitor and maintain system performance and log issues. Escalate complex problems to Tier 2/3 support or relevant IT teams. Maintain documentation of support processes and technical solutions. Support user account management (Active Directory, Office 365, email, etc.). Role & responsibilities