262 User Support Jobs - Page 5

Job Description: KPMG India is 8 to 10 years of experience as SAP PP Manager. Minimum 2 End to End implementations with at least one on to S/4 HANA. Understanding of MRP & MTO, and MTS scenarios both for Repetitive and Discreate manufacturing Participate in requirements gathering discussions with clients and clearly document the business requirements and perform fit-gap analysis Document and perform functional testing to ensure the completeness and accuracy of the solution Provide training support to end users on SAP PP module Proven ability to configure SAP solutions and experience with planning and participating in SAP blueprinting and design discussions Good analytical skills with ability to comprehend and analyze complex business requirements and able to provide the right solutions to the client Demonstrate excellent communication skills, with the ability to discuss and explain complex solutions Self-motivated in learning new concepts and willing to share knowledge and skills with other team members Experience in Global template implementation and rollout will be added advantage Roles and responsibilities: Facilitate the implementation and support of SAP PP Having good experience in Presales. Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Design, customize, configure, and testing of PP Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high-priority issues. Document functional designs, test cases, and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required .

Job Snapshot Location: Hyderabad, Top Metropolitan Cities Job ID: JN -022025-95520 Category: TEK-Core Applications (CA) Location: Hyderabad, Top Metropolitan Cities Job ID: Category: TEK-Core Applications (CA) Job Summary Angular - .NET Core - C# - SQL Server - Any Cloud (AWS,GCP,AZURE Good Experience in developing .NET, Good Experience in C# coding Good in Front end technologies , Immediate joiner Analyze user needs: Understand what the business needs and develop applications to meet those needs Write code: Use .NET programming languages like C# and Visual Basic.NET to write source code Test and debug: Ensure that software functions properly by testing and debugging it Maintain applications: Keep applications up to date and running smoothly Configure systems: Set up and configure existing systems Provide user support: Help users with issues they have with applications Immediate joiners/15 days/1month below can apply for this role Experience 3years - 12 years Notice -Immediate/15days Apply Get personalised tech job recommendations based on your skills.

Graduation (BCOM, BE / BTech, Similar education related to IT) / Post Graduation (MBA /PGDM / MCA / MTech) CWA/CA Final as a qualification Problem solving skills, pro-active, creativity and can-do attitude. Possess strong analytical, incident resolution and critical thinking skills. Quality decision making Good Communication in English Have developed very good interpersonal communication and user support management. SAP Certification preferred. Hands on Experience on SAP FICO Module AP, AA,AR,GL Etc. Relevant Experience in SAP FICO, modules 8+plus years Experience in Project Management Experience in Pre Sales is an added advantage. Hands on Experience in GST Implementation, configuration General Ledger GL, Accounts Payable AP, Accounts Receivable AR, Cost and Profit Center Accounting CPA and Internal Orders DME and Interface to Bank Transfer Professional Attributes. Project Role Description: Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have Skills: SAP FICO Minimum 3 E2E Implementation, Project Management & GST implementation

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Job Title Google Workspace Engineer II (Hybrid) Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work. Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students lives. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. A Level Two (L2) Google Workspace Engineer is responsible for handling complex technical tasks and ensuring the efficient operation of all Google Workspace environments. This role involves advanced troubleshooting, configuration, and maintenance of Workspace services such as Gmail, Drive, Calendar, and Admin Console. L2 engineers often focus on system optimization, security improvements, user and device management, and implementing best practices for scalability and reliability. They play a critical role in supporting organizational productivity and ensuring compliance with IT policies and standards. Primary/Key Responsibilities Act as an escalation point for complex Google Workspace issues that Level One support cannot resolve, requiring in-depth analysis of mail headers, sync logs, sharing permissions, and audit trails. Diagnose and resolve issues related to all Google Workspace settings and applications. Escalate any outstanding issues to the Google Cloud Ops Manager. Comprehensive understanding of the Google Workspace Admin console, service interdependencies, and advanced configuration options across all core applications. Strong understanding of cloud security principles as applied to Google Workspace, including IAM, SSO, DLP, and compliance frameworks. Ability to work effectively within a team and with other IT departments. Collaborate with Google s support team or third-party vendors for critical system issues. Implement, monitor, and enforce Google Workspace security policies. Assist in evaluating and testing new Google Workspace features and updates. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred Minimum Qualifications Bachelors Degree in Computer Science / Computer related background 3+ years experience in managing one or multiple Google Workspace environments in a mid to large enterprise setting. Deep familiarity with the Admin Console to manage users, groups, OUs, security settings, and service configurations. In-depth knowledge of configuring and troubleshooting Gmail (routing, spam), Google Drive (shared drives, permissions, DLP), Calendar (resources, sharing), Meet, Chat, Docs, Sheets, Slides, Sites, and Forms. Ability to analyze audit logs, security reports, and usage analytics within Workspace to identify issues and optimize performance. Clear and concise written and verbal communication to explain technical concepts to both technical and non-technical stakeholders, document procedures, and provide user support. Ability to work effectively with cross-functional teams (developers, security, other IT staff) and external vendors. Preferred Qualifications Google Cloud Certification / Training #LI-RS1 Location Bangalore, KA, India Additional Locations Employee Type Employee Job Functional Area Development Business Unit 00091 Kaplan Higher ED At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here . Diversity & Inclusion Statement : Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here . Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Greetings !! We have urgent job opportunity for Application support Executive in CMS Computers India Pvt Ltd in Noida. Experience 2+ Years Job Description – Bachelor’s degree in information technology, Computer Science, or related field with 2+ years of experience Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer Experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation. Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance. Log and track issues accurately, maintaining clear documentation within the support system. Escalate complex or unresolved issues to the Support Lead or development team. Maintain and update support documentation, FAQs, and knowledge base articles. Provide support during rollouts, updates, or changes to the application. Collaborate with cross-functional teams including QA, infrastructure, and product support. Monitor system status dashboards and alerts, reporting anomalies as needed. Strong verbal and written communication skills in English, with the ability to interact with non-technical users effectively. Familiarity with ticketing systems (e.g., Zendesk) and basic troubleshooting steps. Prior experience supporting enterprise applications is advantageous.

Who we are About Stripe About the team Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe s growth. Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of growing the GDP of the Internet. Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves. Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you! Responsibilities Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization Be a part of building a brand new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow Who you are We re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills, both written and verbally You excel in analytical thinking and problem solving You might have prior experience in customer service or internal/external user facing operations You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user s challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office environment with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners You re willing to work (no more than) one Saturday each month - you ll receive a weekday off the following week Preferred qualifications Prior experience or knowledge in user support Prior experience in risk operations Prior experience working on projects or process improvement initiatives Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible. Team Operations Job type Full time

Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Overview: As a Senior Technical Writer, you will be responsible for working independently on information development projects. You will collaborate with cross-functional teams to produce high-quality content and contribute to larger team on projects as needed. Required Skills: 2+ years of experience in writing about enterprise software, ERP systems, or similar applications Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle Demonstrate track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal handholding Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, and communicate effectively to the user Skilled in core information development processes: content planning, content creation, content review Excellent communication skills and impeccable attention to detail Strong writing and editing skills. Strong technical skills, with the ability and enthusiasm to quickly learn how the system works. Skilled in time management, able to meet tight deadlines with multiple deliverables Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse. Experience using various style guides, such as the Microsoft Manual of Style Experience in writing content using authoring tools such as Arbortext Editor Exposure to SaaS/Cloud-based business applications Job Responsibilities: Produce high-quality documentation that is appropriate for its intended audience. Work with internal teams and cross-functional teams on documentation requirements. Keep up with the rapid changes in products and constantly strive to improve the documentation. Ability to quickly grasp complex technical concepts and make them easily understandable Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities Responsible for working independently on projects Develop release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals. Write clear, concise, and complete step-by- step procedures for technical products and solutions Create architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable Write the content in the authoring tools like Arbor text Editor as per the existing style guides and procedures Guide and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion Provide technical, structural, and infrastructural strategy for the team Meet all deadlines, while maintaining high quality and standard of the deliverable. Nice-to- have Skills/Experience: Working knowledge of Arbor text Editor Exposure to Agile development methodologies Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."

Minimum qualifications: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 2 years of experience in designing, developing, or troubleshooting Linux, networking. Experience with creating or optimizing deployment or support processes for linux based desktops and servers, software, and patches. Preferred qualifications: Experience in automating/scripting support processes. Experience with Google Cloud Platform. Understanding of IT infrastructure, with the ability to troubleshoot issues. Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills. About the job Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen. The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world. Responsibilities Provide support to help improve the productivity of silicon engineers. Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of global service improvements. Partner with peers, vendors and other technical support teams to coordinate troubleshooting, process and resolution for incidents and problems in a timely manner. Develop scripts, tools, processes or solutions to prevent problems, improve user productivity and automate recurring tasks as part of and global service improvements.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 15 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on market or country plans. Experience in working within India with the local employment laws and regulations. Experience in people management and leading a team in the last three years. Experience with cross-functional collaboration. Preferred qualifications: Experience in implementing HR projects, risk management/mitigation and supporting change management, business readiness, communications, and training activities. Excellent change management skills and ability to work with the teams to ensure end-to-end delivery for our HR processes in the country. Excellent responsiveness, business focus, integrity and judgement skills with the ability to prioritize across engaging demands. Excellent communication skills, with the ability to communicate changes across multiple stakeholder groups. Excellent project management skills and delivery with the ability to manage multiple priorities. Experience in HR, people programs, or other people related roles. About the job People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made. Responsibilities Lead, motivate and inspire a team of Market focused roles to lead the deployment of country focused HR programs and initiatives, aligned to the country people plan and people experience. Lead the development and execution of a market plan based on the people strategy, people operations (POps), objectives and key results (OKRs), and the specific needs of the market. Manage in-country compliance requirements, ensure risk assessments, review other regulatory requirements, support labor relations and union engagements. Work with the compliance team, process ownership team, user support team and the Corporate Operations Engineer (COE) teams on prioritizing and mitigating market related risks. Overcome tests and get to the root cause of any issue, and design and implement solutions that cut across multiple disciplines and stakeholders.

DP World is looking for Assistant Manager - User Support - Global Service Centre to join our dynamic team and embark on a rewarding career journey Lead a team providing technical support to global users Monitor performance metrics and SLA compliance Handle escalations and improve user satisfaction Document procedures and drive continuous improvement

We are seeking a highly motivated Support Analyst to provide application administration, user support, and issue resolution for computer systems used across Early Development. This role acts as a technical liaison between IT and end users, ensuring optimal system performance and compliance with regulatory standards. Key Responsibilities: Act as SME for assigned applications supporting users, troubleshooting issues, and managing system documentation. Handle user access control, perform audits, and maintain compliance documentation (GLP/SOP). Coordinate application deployments, upgrades, validations, and decommissioning. Collaborate with stakeholders to optimize business processes and system functionality. Maintain and review system SOPs, user manuals, and ensure audit readiness. Liaise with IT and vendors to resolve technical escalations and system configurations. Must-Have Qualifications: 2-3 years of relevant support or application administration experience Strong skills in MS Excel, MS Word, and business/technical applications Understanding of GxP, GLP, regulatory environments, and computer validation principles Bachelor's degree (or equivalent experience) Preferred Skills: Familiarity with NG/Pristima, Tox Reporting tools Experience supporting lab-based systems or instruments Knowledge in small project management and release control.

The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 90+ eminent philanthropists , 40+ corporates and 15+ foundations including Gates, Mackenzie Scott, Vinod Khosla, Nandan Nilekani, Tata Trusts, Skoll, Meta, LinkedIn, HDFC, Mphasis, KPMG and LOreal, we are contributing towards a "poverty-free India, within our lifetime". What are we solving for? We are solving for households in poverty who are also financially and socially vulnerable through a targeted, multi-faceted, and sequenced model called the graduation approach, which has demonstrated that we can durably pull households out of poverty. At The/Nudge Institute, we have been piloting this program for the past 3 years and are now scaling it across multiple states. Our purpose is to enable the most excluded individuals to become contributing members of the economy. We will Enable the government to adopt the program by providing research, design, and implementation support Continue to iterate on the program design to create impact at scale through our own implementation efforts Support more NGOs in adopting the graduation approach by offering technical expertise and capacity building Build evidence on the graduation approach to nudge governments to adopt at scale Develop technology solutions that enable NGOs and governments to adopt and implement the program at scale and with quality Position Overview Sarathi is a national technology platform for implementing and monitoring Economic Inclusion Programs (EIP) based on the Graduation Approach. As the platform scales across multiple states, we are looking to onboard a dedicated product rollout & support associate who will play a critical role in ensuring smooth user experience, timely resolution of field issues, and robust support operations. The role sits at the intersection of tech, field operations, and user support ideal for someone who thrives in a fast-paced, impact-focused environment and is excited to be a part of scaling a national public tech product. What will you do? Field Support & Issue Resolution: Act as the first point of contact for user-reported issues from state teams; triage, troubleshoot, and coordinate with tech teams for resolution. Rollout Coordination: Track and support implementation timelines across states; ensure adherence to rollout protocols and readiness checklists. User Communication & Engagement: Maintain proactive communication with field teams through support channels (Slack, WhatsApp, Jira); provide timely updates, clarifications, and usage guidance. User Feedback Management: Collect, document, and synthesize user feedback to inform product improvements and roadmap planning. Monitoring & Reporting: Track issue trends, adoption metrics, and support performance; flag risks and generate periodic reports for internal and external stakeholders. User Training: conduct user training and refreshers for new modules as required With 5+ states live and plans for national rollout in next 1 year, this role will ensure our users on the ground are heard, supported, and successful, while the team maintains momentum on feature development and adoption. You ll help turn Sarathi into a responsive, user-first product with the potential to transform rural livelihoods at scale. Who are we looking for in this role? 3-5 years of experience in product operations, field-facing program roles, tech support, or implementation support in a development sector or public tech environment. Strong communication skills - especially written communication and user empathy. Comfortable working across multiple communication platforms (Slack, WhatsApp, Jira, etc.) Ability to work independently and manage multiple moving parts. Language skills (Hindi and/or regional language) is a plus, given the field-facing nature of the role. What We Offer: Impact at Scale: Be part of a transformative mission aimed at lifting millions out of ultra-poverty. Growth Opportunities: Work with a high-impact, mission-driven team, engaging with diverse stakeholders across India and globally. Inclusive Environment: We are committed to diversity and encourage individuals from all backgrounds to apply.

Roles and Responsibilities User & System Documentation: Create and maintain a knowledge base, user manuals, installation guides, FAQs, cheat sheets, and release notes tailored to both clinical and administrative users. Internal & Cross-Team Support: Develop process workflows, technical documents, BRDs (Business Requirement Document) and internal documentation for QA, Support, and Development teams. UI/UX Text & Tutorials: Write clear interface text and develop how-to content and tutorials to guide users through product features. Content for Diverse Audiences: Draft technical blogs, product updates, and marketing-oriented material for public and existing users across global markets. Video & Visual Content: Create walkthrough fast-track videos and quick guides for new features, using screen-recording or other editing tools. Research & Innovation: Conduct domain-related research to develop relevant content and improve documentation quality in line with user needs and global healthcare trends. Product Understanding & Compliance: Build a working understanding of the US healthcare domain and ensure documentation aligns with standards like HIPAA and healthcare workflows. Process Collaboration: Collaborate closely with product Managers, QA, and Engineering teams to ensure documentation accurately reflects system functionality and business requirements. Content Maintenance: Regularly review and update documentation to reflect product/process changes and user feedback. Desired Candidate Profile 0-1 year of experience in technical writing or related field (content writing). Strong understanding of English language grammar rules and syntax. Ability to work independently as well as part of a team environment. Proficiency in creating engaging technical content using various formats such as User Support, User Documentation, Technical Content Writing etc.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The listed job in SFDC is an exciting opportunity for supporting the commercial business and be a part of the Salesforce.com journey. Job Specification: Case Management - Support SFDC platform users by providing resolution to User cases on SFDC related queries and issues. Enhance customer experience with SFDC platform by supporting field organization with timely turnaround as per defined SLA s. Key Responsibilities: As a Salesforce.com administrator, ensuring a close collaboration with regional & global stakeholders to assess and provide salesforce case support. Case Management Support: To Manage and Ensure resolution of high volume with low/medium complexity user support cases in a fast-paced environment. o Adherence of service level agreements (SLA s); continuously strive to improve on resolution timeline. Ability to learn new feature implementations in order to provide support to end users. Provide technical guidance to business team for issues with Salesforce.com Proactively participate in the global standardization on case resolution and share best practices with peers. Minimum Qualifications 1+ years of relevant work experience in Salesforce.com. Experience with Salesforce.com CRM instance of 500+ user base administration in global support environment. Salesforce.com administrator / developer certification preferred This role may be subject to additional background verification checks. Preferred Qualifications 1+ years of relevant work experience in Salesforce.com. Experience with Salesforce.com CRM instance of 500+ user base administration in global support environment. Salesforce.com administrator / developer certification preferred This role may be subject to additional background verification checks. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic understanding of email systems and IT asset management. Eagerness to learn and strong communication skills. Preferred Skills: Familiarity with Windows/Mac OS. Basic networking knowledge. Proficiency in Microsoft Office Suite.

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic understanding of email systems and IT asset management. Eagerness to learn and strong communication skills. Preferred Skills: Familiarity with Windows/Mac OS. Basic networking knowledge. Proficiency in Microsoft Office Suite.

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other developers, designers, and product managers to deliver high-quality software solutions. Code Review and Quality Assurance: Conduct code reviews and ensure best practices are followed to maintain code quality and application performance. Troubleshoot and Debug: Identify, troubleshoot, and resolve software defects and performance issues. Documentation: Create and maintain technical documentation for applications, including design specifications and user guides. Stay Current: Keep up-to-date with emerging technologies and industry trends to ensure your skills remain current and relevant. Key Skills and Qualifications: ASP.NET: Proficiency in ASP.NET for building web applications and services. C#: Strong knowledge of C# programming language for developing robust and scalable software solutions. .NET Core: Experience with .NET Core for creating modern, cross-platform applications. MVC: Solid understanding of the Model-View-Controller (MVC) pattern for developing web applications. jQuery: Experience with jQuery for enhancing user interfaces and implementing interactive features. JavaScript: Proficiency in JavaScript for client-side scripting and dynamic content management. Entity Framework (Optional): Familiarity with Entity Framework for working with databases in an object-oriented way. Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail. Communication Skills: Excellent verbal and written communication skills with the ability to work collaboratively in a team environment. Locations : Maharashtra, Gujarat, Goa

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other developers, designers, and product managers to deliver high-quality software solutions. Code Review and Quality Assurance: Conduct code reviews and ensure best practices are followed to maintain code quality and application performance. Troubleshoot and Debug: Identify, troubleshoot, and resolve software defects and performance issues. Documentation: Create and maintain technical documentation for applications, including design specifications and user guides. Stay Current: Keep up-to-date with emerging technologies and industry trends to ensure your skills remain current and relevant. Key Skills and Qualifications: ASP.NET: Proficiency in ASP.NET for building web applications and services. C#: Strong knowledge of C# programming language for developing robust and scalable software solutions. .NET Core: Experience with .NET Core for creating modern, cross-platform applications. MVC: Solid understanding of the Model-View-Controller (MVC) pattern for developing web applications. jQuery: Experience with jQuery for enhancing user interfaces and implementing interactive features. JavaScript: Proficiency in JavaScript for client-side scripting and dynamic content management. Entity Framework (Optional): Familiarity with Entity Framework for working with databases in an object-oriented way. Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail. Communication Skills: Excellent verbal and written communication skills with the ability to work collaboratively in a team environment. Locations : Maharashtra, Gujarat, Goa

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other developers, designers, and product managers to deliver high-quality software solutions. Code Review and Quality Assurance: Conduct code reviews and ensure best practices are followed to maintain code quality and application performance. Troubleshoot and Debug: Identify, troubleshoot, and resolve software defects and performance issues. Documentation: Create and maintain technical documentation for applications, including design specifications and user guides. Stay Current: Keep up-to-date with emerging technologies and industry trends to ensure your skills remain current and relevant. Key Skills and Qualifications: ASP.NET: Proficiency in ASP.NET for building web applications and services. C#: Strong knowledge of C# programming language for developing robust and scalable software solutions. .NET Core: Experience with .NET Core for creating modern, cross-platform applications. MVC: Solid understanding of the Model-View-Controller (MVC) pattern for developing web applications. jQuery: Experience with jQuery for enhancing user interfaces and implementing interactive features. JavaScript: Proficiency in JavaScript for client-side scripting and dynamic content management. Entity Framework (Optional): Familiarity with Entity Framework for working with databases in an object-oriented way. Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail. Communication Skills: Excellent verbal and written communication skills with the ability to work collaboratively in a team environment. Locations : Maharashtra, Gujarat, Goa

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other developers, designers, and product managers to deliver high-quality software solutions. Code Review and Quality Assurance: Conduct code reviews and ensure best practices are followed to maintain code quality and application performance. Troubleshoot and Debug: Identify, troubleshoot, and resolve software defects and performance issues. Documentation: Create and maintain technical documentation for applications, including design specifications and user guides. Stay Current: Keep up-to-date with emerging technologies and industry trends to ensure your skills remain current and relevant. Key Skills and Qualifications: ASP.NET: Proficiency in ASP.NET for building web applications and services. C#: Strong knowledge of C# programming language for developing robust and scalable software solutions. .NET Core: Experience with .NET Core for creating modern, cross-platform applications. MVC: Solid understanding of the Model-View-Controller (MVC) pattern for developing web applications. jQuery: Experience with jQuery for enhancing user interfaces and implementing interactive features. JavaScript: Proficiency in JavaScript for client-side scripting and dynamic content management. Entity Framework (Optional): Familiarity with Entity Framework for working with databases in an object-oriented way. Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail. Communication Skills: Excellent verbal and written communication skills with the ability to work collaboratively in a team environment. Locations : Maharashtra, Gujarat, Goa

Job Overview: We are seeking a talented and motivated .NET Developer to join our development team. The ideal candidate will have strong experience in ASP.NET, C#, .NET Core, MVC, jQuery, and JavaScript. Knowledge of Entity Framework is a plus. As a .NET Developer, you will be responsible for designing, developing, and maintaining high-quality software applications. Key Responsibilities: Develop and Maintain Applications: Design, code, and test software applications using ASP.NET, C#, .NET Core, and MVC to meet client and business needs. Front-End Development: Implement dynamic, responsive front-end interfaces using jQuery and JavaScript. Collaborate with Teams: Work closely with other developers, designers, and product managers to deliver high-quality software solutions. Code Review and Quality Assurance: Conduct code reviews and ensure best practices are followed to maintain code quality and application performance. Troubleshoot and Debug: Identify, troubleshoot, and resolve software defects and performance issues. Documentation: Create and maintain technical documentation for applications, including design specifications and user guides. Stay Current: Keep up-to-date with emerging technologies and industry trends to ensure your skills remain current and relevant. Key Skills and Qualifications: ASP.NET: Proficiency in ASP.NET for building web applications and services. C#: Strong knowledge of C# programming language for developing robust and scalable software solutions. .NET Core: Experience with .NET Core for creating modern, cross-platform applications. MVC: Solid understanding of the Model-View-Controller (MVC) pattern for developing web applications. jQuery: Experience with jQuery for enhancing user interfaces and implementing interactive features. JavaScript: Proficiency in JavaScript for client-side scripting and dynamic content management. Entity Framework (Optional): Familiarity with Entity Framework for working with databases in an object-oriented way. Problem-Solving Skills: Strong analytical and problem-solving abilities with attention to detail. Communication Skills: Excellent verbal and written communication skills with the ability to work collaboratively in a team environment. Locations : Maharashtra, Gujarat, Goa