Job
Description
Role Overview: As a Salesforce Admin+Dev at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will play a crucial role in leading and implementing Salesforce administration strategies aligned with business goals. You will collaborate with various stakeholders to drive CRM adoption, oversee platform management, coordinate project releases, ensure data governance, and provide user support and training. Key Responsibilities: - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration: Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - Serve as escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - Salesforce Admin and Developer certifications are highly preferred. - Strong experience in Salesforce administration, configuration, and customization. - Excellent communication and leadership skills to effectively collaborate with teams and stakeholders. - Knowledge of data governance, reporting, and compliance regulations. - Ability to manage multiple projects and priorities in a fast-paced environment. (Note: The additional details of the company were not provided in the job description.) Role Overview: As a Salesforce Admin+Dev at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will play a crucial role in leading and implementing Salesforce administration strategies aligned with business goals. You will collaborate with various stakeholders to drive CRM adoption, oversee platform management, coordinate project releases, ensure data governance, and provide user support and training. Key Responsibilities: - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration: Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - Serve as escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - Salesforce Admin and Developer certifications are highly preferred. - Strong experience in Salesforce administration, configuration, and customization. - Excellent communication and leadership skills to effectively collaborate with teams and stakeholders. - Knowledge of data governance, reporting, and compliance regulations. - Ability to manage m
