Manager - Branch Sales - Freight Forwarding DP World

6.0 - 8.0 years

0 Lacs

ahmedabad, gujarat, india

On-site

Key responsibilities.Develop and implement effective sales strategies to achieve revenue & GP target to grow and market share growth. .Responsible for meeting and exceeding the sales targets and budget allocations. .Map the market and maintain up-to-date intelligence on customers in the regionAdd new logos (below 10Mn Revenue) and maintain client relationship. .Develop a prioritized target customer list and focus sales effort, meeting the minimum standards of sales intensity. to penetrate and grow the target customers .Conduct market research and stay updated on industry trends. .Prepare and present sales forecasts, budgets, and performance reports. .Maintain book of business as agreedas per the allocated budget (min 3 times the CTC). .Work on Integrated Solutions for Customers .Build and maintain strong relationships with existing customers to ensure high levels of satisfaction and repeat business. .Ensure 100% CRM adoption and maintain pipeline as per budget .Add new customers as agreed. .Focus on DSO and collections to maintain DSO within agreed time & limit. .Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for critical customers to assess performance and opportunities .Develop strong understanding of the business of Critical customers to aid customer retention. .Ensure effective communication with Pricing and Operations teams on any opportunities, challenges, and alternative options for improved pricing strategies. .Maintain a comprehensive understanding of the Freight Forwarding services, including Air and Sea .Collaborate with internal teams (Pricing, customer service, and finance) to ensure seamless service delivery. .Conduct regular client meetings to promote services and address any concerns. .Network with internal Business units on information sharing and identifying fresh opportunities for the division. .Prepare regular reports on sales performance, market conditions, and customer feedback for management review. .Ensure compliance with company policies and industry regulations QUALIFICATIONS & COMPETENCIES Qualifications & Competencies .Proven track record of success in Freight Forwarding Sales .Ability to analyze market trends and develop effective sales strategies. .Minimum 6 years of relevant industry experience .Bachelor or MBA degree .Strong Sales Skills including prospecting, negotiations and closing .Excellent interpersonal, commercial & communication skills to build & manage profitable business relationships with customers, suppliers & stakeholders. .Self-motivated, Target oriented and Team Player .Dynamic writing, presentation, relationship-building, negotiation, and problem-solving skills .Good communication skills in English, Hindi & respective regional language, both oral and written. .This role requires regular travel within the assigned region. .The candidate should be proactive and capable of working in a fast-paced environment.

Posted 3 days ago

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CRM Adoption Specialist Team Computers Private Limited

2.0 - 6.0 years

2 - 5 Lacs

Delhi, India

On-site

Responsibilities: User Onboarding & Training Develop and deliver training programs to educate users on CRM features, workflows, and best practices. Create user guides, documentation, and training materials to facilitate learning. Provide one-on-one or group training sessions to ensure all users are comfortable with the system. Change Management Assist in the transition to the new CRM by addressing user concerns and easing resistance. Monitor adoption rates and gather feedback to identify challenges faced by users during the transition. Ongoing Support & Troubleshooting Offer ongoing support post-implementation to help users overcome hurdles in using the CRM effectively. Serve as the point of contact for troubleshooting issues related to the CRM. Liaise with the technical team to resolve any bugs or customization requests. Monitoring & Reporting Track user engagement and adoption metrics to assess how effectively the CRM is being utilized. Analyze usage data to identify areas where further training may be needed. Provide regular reports to management on the progress of CRM adoption and areas for improvement. Process Optimization Provide feedback to the CRM development team on how the system can be improved to better serve users needs. Keep users informed of system updates, new features, and how to best leverage them. Requirements: An MBA Professional is preferred Proficiency in handling and working with large and critical data sets. Strong communication and coordination skills. Technically sound with a logical and analytical mindset. Knowledge of CRM systems and their functionality would be preferred.

Posted 1 month ago

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