Digital Solution Consultant Sr. Consultant

As a Digital Solution Consultant Senior Consultant at NTT DATA in Hyderabad, Telangana (IN-TG), India (IN), your role will involve the following key responsibilities: - **Leadership & Strategy:** - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - **Salesforce Platform Management:** - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration: Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - **Project & Release Management:** - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - **Data Governance & Reporting:** - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - **User Support & Training:** - Serve as escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. As a part of NTT DATA, a $30 billion business and technology services leader, you will be contributing to accelerating client success and positively impacting society through responsible innovation. NTT DATA is committed to being one of the world's leading AI and digital infrastructure providers, offering unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. With a presence in more than 50 countries, NTT DATA is dedicated to helping organizations and society confidently transition into the digital future. Additionally, NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D, providing clients access to a robust ecosystem of innovation centers and established partners.,