8498 Upselling Jobs - Page 16

Responsibilities Job the Operations Manager - Customer Experience (Driver Support), you will lead and manage end-to-end support operations for Battery Smarts driver network. Your role involves driving team performance, ensuring service quality, and optimizing workflows to enhance driver satisfaction and operational efficiency. You will also be responsible for stakeholder management, achieving service and revenue targets, and fostering a high-performance work culture through continuous improvement and Performance Management: Analyze and manage shrinkage and adherence to optimize staffing and reduce absenteeism. Monitor key performance indicators (KPIs) such as Average Handling Time (AHT), Absenteeism, Shrinkage, and Turnover rates to ensure team success. Drive team members to achieve target metrics for Service Level (SL), First Call Resolution (FCR), and Quality Scores. Operational Oversee workflows to ensure timely and efficient delivery of services while meeting KPIs such as Turnaround Time (TAT) and FCR. Allocate resources effectively, optimize scheduling, and implement continuous process improvements to reduce costs and enhance quality. Team Set clear goals and expectations, regularly review team performance, and provide actionable feedback. Conduct training and development programs to enhance skills and productivity. Foster a positive work culture by addressing employee concerns and encouraging collaboration. Drivers & Stakeholder Act as the primary liaison for Drivers, ensuring satisfaction and high-quality service delivery. Prepare and present performance reports, highlighting areas of improvement and achievements. Resolve escalations promptly and address service delivery challenges effectively. Quality Ensure compliance with Service Level Agreements (SLAs), regulatory standards, and company policies. Conduct and track regular audits and provide feedback to maintain high quality service. Revenue and Relationship Manage monthly revenue targets and drive upselling efforts to achieve organizational goals. Review targets on a weekly basis, build strong partnerships, and address upselling-related queries and Skills: 10+ years of proven experience in customer experience operations, team leadership, and performance management within fast-paced, service-driven environments. Strong analytical skills with the ability to monitor and optimize KPIs. Excellent client management and stakeholder communication abilities. Familiarity with operational workflows and quality assurance processes. Ability to manage revenue targets and drive business growth initiatives. A collaborative leader with a focus on continuous improvement and employee development (ref:iimjobs.com)

As a Business Development Executive (BDE) in the E-Learning / EdTech industry, your primary responsibility will be to counsel IT professionals to help them identify suitable career paths and recommend relevant courses. You will be required to build strong relationships with potential clients, convert leads into enrollments, achieve sales targets, and maintain detailed records to support the career growth and satisfaction of the individuals you work with. Your role falls under the Sales & Business Development department, and you will be expected to work full-time on a permanent basis. The role category is classified as BD / Pre Sales, indicating that your focus will be on business development and pre-sales activities. To qualify for this position, you should have an undergraduate degree in fields such as B.A, BCA, Any Graduate, or B.Tech/B.E. Additionally, a postgraduate degree in M.Tech, MBA/PGDM, MCA, or M.A will be beneficial for this role. Key skills that are preferred for this position include Admission Counselling, Education Counseling, Career Counselling, Student Counseling, Target Achievement, Convincing Power, Inside Sales, IT Sales, Outbound Calling, Educational Sales, Upselling, Sales, Outbound Sales, and Cold Calling. If you are passionate about helping IT professionals navigate their career paths, excel in sales, and thrive in a dynamic work environment, this role offers a rewarding opportunity to make a significant impact in the E-Learning industry.,

As a hotel staff member, you play a crucial role in ensuring the smooth and efficient operation of the hotel. Your responsibilities include taking reservations, cleaning guest rooms, planning events, and maintaining the building. You will be responsible for all check-in and check-out tasks, managing online and phone reservations, and registering guests by collecting necessary information such as contact details and stay dates. Upon guests" arrival, it is your duty to welcome them and assign rooms, providing them with information about the hotel, available rooms, rates, and amenities. In case of any complaints from clients, you should address them promptly and professionally. Collaboration with the housekeeping staff is essential to ensure that all rooms are clean, tidy, and fully furnished to meet guests" needs. Additionally, you will be required to confirm group reservations and organize personalized services for VIP customers and event attendees, such as wedding guests. An important aspect of your role is to upsell additional facilities and services when appropriate, aiming to enhance the overall guest experience. Your dedication and customer service skills are essential in creating a welcoming and comfortable environment for all guests at the hotel.,

As an International Voice Calling Specialist based in Tirupur/Coimbatore, you will be responsible for managing both inbound and outbound calls with international clients. Your primary focus will be to ensure timely, efficient, and professional communication with prospects and customers. You will engage with clients to understand their needs, answer inquiries, provide product information, and effectively resolve any issues that may arise. Utilizing your expert calling skills, you will work towards converting leads into opportunities through cold calling, proactive follow-ups, and adeptly handling client queries. In collaboration with the sales team, you will play a crucial role in identifying key prospects and nurturing potential clients through targeted voice interactions. It will be essential to maintain accurate and up-to-date records of all client communications and interactions in the CRM system to ensure seamless coordination. Moreover, you will be expected to identify opportunities for cross-selling and up-selling the company's services during calls to maximize client engagement and revenue generation. The shift timings for this role are from 4 AM to 2 PM, following the Australian Shift time zone. If you are a dynamic professional with 2+ years of experience in international voice calling, possess exceptional communication skills, and thrive in a fast-paced environment, we encourage you to speak with the employer at +91 9500719621 or email at dhanuja.g@applogiq.org to explore this exciting opportunity further. This is a full-time, permanent position with benefits including health insurance, performance bonuses, and yearly bonuses. The work location for this role is in person, offering you the chance to interact directly with clients and team members to deliver exceptional service.,

Key Responsibilities Business Development & Sales Execution Lead and grow Digital Building IBMS (Integrated Building Management Systems) sales, including Building Automation, Fire Alarm Systems, Access Control, and CCTV Surveillance across the North and West regions. Identify, develop, and convert key opportunities in targeted verticals: Life Sciences, Food & Beverage, Data Centers, Real Estate, Hospitality, Healthcare, and IT/ITES. Prepare and execute a strategic business plan aligned with high-resilience, high-growth sectors to achieve regional targets. Drive account-based selling strategies, focusing on saturation and growth of key accounts through tailored, value-added solutions. Engagement & Prescription Management Develop strong coordination with segment leaders, prescription teams, and internal stakeholders to create high-quality demand and project pipelines. Build relationships with consultants, PMCs, MEP contractors, fit-out contractors, general contractors, architects, and end-users to position and promote system solutions effectively. Sales Enablement & Solution Presentation Deliver impactful sales presentations highlighting the technical and commercial value proposition of offered solutions. Collaborate with the estimation and solution design teams to ensure accurate, competitive, and profitable pricing and bid responses. Contribute to RFPs and tenders by providing precise technical inputs and aligning proposals with customer expectations. Negotiation & Closing Lead tender and contract negotiations including legal, financial, and commercial terms, securing approvals as per company policies. Ensure successful execution of the sales cycle by identifying cross-selling and upselling opportunities across the product portfolio. Internal Collaboration & Project Transition Work closely with project delivery and services teams to ensure seamless handover from sales to execution. Partner with internal cross-functional teams to secure orders for new system installations and modernization projects. Market & Industry Intelligence Maintain up-to-date market knowledge, competitor insights, and customer needs to drive strategic positioning and future readiness. Conduct regular analysis of sales trends, pricing strategies, and customer feedback to enhance business growth.

As a key member of our team, you will be responsible for building and maintaining profitable relationships with key customers. Your role will involve resolving customer complaints quickly and efficiently, ensuring high levels of customer satisfaction. Keeping customers updated on the latest products will be crucial to increasing sales and retention rates. In this position, you will have the opportunity to meet with High Net-worth Individual (HNA) customers to strategically plan and implement initiatives aimed at improving sales. You will also play a vital role in expanding our customer base through upselling and cross-selling techniques. Understanding the unique and individual needs of each customer will be essential in providing personalized solutions and exceeding their expectations. Additionally, familiarity with the competitive landscape will enable you to strategize effectively and stay ahead in the market. We are particularly interested in candidates with a background in NBFC, Insurance & Banking, or the Automobile Industry. This full-time position offers benefits such as cell phone reimbursement, day shift schedules, and performance bonuses. The ideal candidate will possess a Bachelor's degree and at least 1 year of relevant work experience. If you are a proactive and customer-focused professional looking to make a significant impact, we encourage you to apply for this exciting opportunity.,

As the Salon Manager, you will be responsible for overseeing the daily operations of the salon in Lucknow, Uttar Pradesh. Your primary duties will include maintaining safety and hygiene standards, conducting client consultations, and ensuring customer satisfaction through upselling techniques. It will be your responsibility to meet sales targets and coordinate marketing efforts with the head office marketing team. You will be in charge of organizing employee shifts based on peak times and seasonality, as well as ordering beauty products and replenishing stock as needed. Regular maintenance services for all equipment must be arranged, and hygiene practices must be applied across all beauty stations. You will also need to ensure that all beauty treatments meet high-quality standards and maintain staff records, including salaries and working schedules. Promoting salon services, products, and discounts on social media platforms will be part of your role, along with keeping accurate records of costs and revenues on a daily, monthly, and quarterly basis. Running online competitions and offering discount packages to attract new customers will also be essential. Effective communication skills are a must for this position, as you will be engaging with clients regularly. Client management will be a key aspect of your role, requiring a customer-focused approach to ensure satisfaction. This is a full-time position with a day shift schedule. A reliable commute to Lucknow, Uttar Pradesh, or plans to relocate before starting work are necessary. A preferred educational background includes a Diploma, and experience as a Salon Manager for at least 4 years is preferred. Proficiency in English and Tamil languages is also preferred. The work location is in person.,

As a Sales Generation specialist, your primary responsibility will be to identify and generate new sales leads using a variety of channels such as cold calling, networking, and online research. You will be tasked with qualifying leads and evaluating their potential to convert into customers. Your role will also involve developing and implementing effective sales strategies to not only meet but exceed sales targets. Additionally, you will be expected to deliver product/service presentations and demonstrations to potential clients in a compelling manner. In terms of Relationship Management, you will be required to establish and nurture strong relationships with both existing and prospective clients. Understanding the unique needs of clients and offering tailored solutions will be crucial. Providing exceptional customer service and promptly addressing client inquiries and concerns will be key aspects of your job. Moreover, following up with clients to ensure their satisfaction and identifying opportunities for upselling or cross-selling will be essential to maximize sales opportunities. To be successful in this role, you should ideally have 3-5 years of demonstrated sales experience in the B2B sector. While not mandatory, a Bachelor's degree in business administration, marketing, or a related field would be advantageous. Strong communication, presentation, and negotiation skills are essential to effectively carry out your responsibilities and achieve sales targets.,

Maxico, located on Ring Road in Surat, is seeking a Textile Salesman to join their team. As a Textile Salesman, your role will involve handling walk-in customers, understanding their needs, and effectively selling textile products. You will also be responsible for up-selling and cross-selling various textile products and services. This is a full-time position suitable for candidates with 2 - 3 years of experience in retail or counter sales. To apply for the Textile Salesman position, candidates should have all education levels and possess 2 - 3 years of experience in retail or counter sales. The expected monthly salary for this role is between 15,000 and 25,000, depending on your interview. This is a full-time job in Surat. This Textile Salesman job requires 6 working days. No fees are associated with applying for this Textile Salesman job and during your employment with Maxico. This is not a work-from-home position and cannot be done online. Maxico has an immediate opening for 1 Textile Salesman. Only male candidates can apply for this retail / counter sales job. The Textile Salesman position has a timing of 09:30 AM - 08:00 PM.,

We are seeking a dynamic and style-savvy Retail Store Manager to lead our store specializing in Western women’s fashion. The ideal candidate embodies a strong leadership mindset, excellent retail instincts, and a passion for trends and customer delight. You’ll drive sales performance, reinforce brand identity, and build a high‑energy team in a fast‑paced environment. Key Responsibilities Store Operations & Financial Management Oversee all facets of day‑to‑day store operations, including opening/closing procedures, scheduling, staff allocation, and adherence to corporate policies. Sales Strategy & Performance Set Achieve monthly/seasonal sales targets through creative sales strategies, upselling/cross‑selling, and local promotions Analyze sales data and customer behavior to identify trends and optimize performance Customer Experience & Brand Ambassadorship Deliver an elevated Western-style shopping experience; personally engage customers, offer styling advice, and resolve complaints with empathy and professionalism . Represent the brand’s aesthetic and values through visual merchandising, store layout, and seasonal display Inventory, Merchandising & Vendor RelationsManage inventory flow: forecast demand, monitor stock levels, and coordinate replenishment to avoid overstock or shortages . Collaborate with visual merchandising/marketing teams to align displays with brand campaigns and store events Liaise with vendors and suppliers to negotiate terms, ensure timely delivery, and maintain product quality . Events & Local MarketingPlan and execute in‑store promotions, trunk shows, styling events, or brand pop‑ups to engage the community and drive footfall We are preferring experienced candidates (Preferably in retail or clothing line)

Key Responsibilities Handle inbound and outbound calls related to deliveries, e‑commerce issues, order status, returns, and complaints Respond to queries via phone calls, email, and chat (depending on posting) Basic Excel/computer skills and working with CRM or ticketing systems Professional communication, active listening, and problem‑resolution abilities Upselling or retention support may be part of the role Meet performance targets for response time and resolution rate,

*Opening in Marketing Agency, Preferably Female MBA Candidate with a little experience* Company Name - *Growth Experts* *Key Skills* - Good communication (written & verbal) - Confident, outgoing personality with a go-getter attitude - Willingness to travel locally for meetings and events - Proficiency in MS Office, PPT, Excel and AI tools *Key Responsibilities* *New Business Development:* - Identify and contact prospective clients through cold calling, LinkedIn, and networking. - Generate and schedule appointments with decision-makers across industries. - Ensure a minimum of 2 client meetings per week from self-generated leads. *Client Servicing & Relationship Management:* - Act as a primary point of contact for existing clients. - Understand client needs and coordinate with internal teams to deliver quality service. - Regularly follow up for feedback, upselling, and cross-selling opportunities *Event Participation & Field Engagement:* - Actively participate in on-ground events, brand activations, and industry meetups. - Represent the agency professionally and build connections that generate leads or branding opportunities. *Interested candidate can mail on sales@growthexperts.co.in or send resume on 9429034870*

We are looking for a dynamic and result-driven Retail Sales Executive to join our team. You will be responsible for assisting walk-in customers, maintaining store cleanliness, generating in-store sales, upselling relevant products, and ensuring a smooth purchasing experience. This is a hands-on role suitable for someone who is proactive, customer-oriented, and knowledgeable in industrial products.

The position holder will be responsible for managing a team of 5-6 individuals. You will be expected to build and maintain productive and professional relationships with clients. Your key tasks will include accurately planning, forecasting, and achieving fortnightly and monthly client retention and revenue targets from the assigned set of clients. It will be crucial to maximize revenue by upselling higher value services and meeting the client retention and revenue targets on a regular basis. You will need to follow a systematic approach to follow-up with clients and ensure time-bound closures. Additionally, prompt resolution of any client complaints will be essential to maintain client satisfaction. The role will also require you to conduct 4-5 in-person meetings (F2F) with clients onsite on a daily basis to discuss their requirements and provide necessary support.,

mail:- info@naukripay.com Sales Executive's primary responsibility is to drive revenue growth by identifying new business opportunities, building relationships with clients, and closing sales deals. They act as a key point of contact between a company and its customers, working to understand customer needs and present tailored solutions. This often involves prospecting, presenting, negotiating, and maintaining customer relationships. Key Responsibilities:Prospecting and Lead Generation:Identifying and qualifying potential customers through various channels like cold calling, networking, and market research. Building Relationships:Developing and maintaining strong relationships with both new and existing clients, acting as a trusted advisor. Presentations and Demonstrations:Delivering compelling presentations and product demonstrations to showcase the value of the company's offerings. Negotiation and Closing:Negotiating contracts and agreements to secure sales while ensuring customer satisfaction and alignment with company goals. Sales Target Achievement:Meeting or exceeding sales quotas and targets, tracking progress, and generating regular reports. Customer Relationship Management:Managing a portfolio of accounts, identifying opportunities for upselling and cross-selling, and handling customer inquiries and concerns. Market Knowledge:Staying informed about industry trends, competitor activities, and market opportunities to maintain a competitive edge. Collaboration:Working closely with other teams like marketing and customer support to ensure a seamless customer experience. Essential Skills:Communication Skills:Excellent verbal and written communication skills are crucial for interacting with clients, presenting information, and negotiating deals. Sales Skills:Proficiency in sales techniques, including lead generation, prospecting, presentation, and closing deals. Relationship Building:The ability to build and maintain strong relationships with clients is essential for long-term success. Product Knowledge:A thorough understanding of the company's products and services is necessary to effectively present them to clients. Negotiation Skills:The ability to negotiate contracts and agreements effectively, ensuring both the company's and the client's needs are met. Problem-Solving Skills:The ability to address customer concerns and resolve issues effectively is important for maintaining customer satisfaction. CRM Proficiency:Familiarity with CRM (Customer Relationship Management) software for tracking sales activities and managing customer data. Target Orientation:The ability to work towards and achieve sales targets and quotas.

As a telesales or telemarketing executive, you will be working in a call center environment where you will be responsible for both inbound and outbound calls to drive sales for the company. Your main objective will be to utilize your persuasion skills effectively in order to sell, upsell, and cross-sell the products or services offered by the company. This is a full-time position with a day shift schedule and the opportunity for a yearly bonus based on performance. The ideal candidate for this role would have a Higher Secondary (12th Pass) education, although it is not mandatory. Previous work experience of at least 1 year in a similar role, with specific experience in sales, would be preferred. Proficiency in languages such as Hindi and English is highly desirable for effective communication with customers. The work location for this position is in person, and the successful candidate will be expected to work diligently to meet sales targets and contribute to the company's overall success.,

This is a contractual role for 3 months with the possibility of becoming permanent based on performance. You will be handling US Voice Process where good communication skills are essential. Your responsibilities will include providing complete customer service along with upselling opportunities. Both graduates and undergraduates are eligible to apply. Freshers as well as experienced individuals are welcome to apply for this position. Benefits: - Salary Slab: - 0-12 months: 19k - 12 months and above: 21k - Work from office - Both side cab facility - 5 days working - 24*7/2 rotational week off - Non-hiring location: East Delhi The interview process will consist of HR round, online assessment, and Ops round.,

Key Responsibilities: Sales Leadership & Strategy: Lead, inspire, and develop a high-performing enterprise sales team, fostering a results-driven, customer-focused culture. Develop and execute a comprehensive sales strategy targeting large enterprise accounts, with a focus on driving long-term growth. Oversee the entire sales cycle for large accounts, including prospecting, relationship building, presentations, negotiations, and closing. Establish and maintain a sales methodology that aligns with business goals and ensures consistency across the team. Create and monitor KPIs to assess team performance, provide coaching, and implement improvements. Revenue Growth & Target Achievement: Drive revenue growth and meet/exceed sales targets across the enterprise sales division. Develop forecasts, sales quotas, and metrics to ensure team alignment with business objectives. Identify key opportunities for upselling and cross-selling to existing enterprise clients. Team Development & Mentorship: Hire, train, and mentor a team of enterprise sales professionals, ensuring a high level of sales effectiveness and team morale. Create and maintain a strong pipeline of qualified enterprise opportunities through team leadership and strategic prospecting. Conduct regular sales training, coaching, and performance reviews to continuously develop sales talent. Client Relationships & Market Penetration: Build and maintain relationships with key decision-makers and influencers within target enterprise accounts. Collaborate with senior leadership to drive customer-centric strategies, ensuring client satisfaction and long-term success. Identify new market opportunities and develop strategies for penetration into untapped sectors. Collaboration & Cross-Functional Partnerships: Work closely with the marketing, product, and customer success teams to ensure alignment in messaging, product offerings, and customer experience. Collaborate with the product and solutions teams to understand product capabilities and articulate value propositions to clients. Provide leadership input into product development based on client feedback and market trends. Data-Driven Decision Making & Reporting: Leverage CRM and other tools to track progress, monitor sales activity, and measure performance against goals. Provide regular reports and updates to the executive team on sales performance, key initiatives, and market trends. Continuously analyze sales data to optimize processes and improve team performance. Show more Show less

Position: Domestic Inside Sales Executive Experince: 1-3 years Location: Santacruz, Mumbai (HQ) Join a dynamic, target-driven team that powers our primary revenue engine. As a Domestic Inside Sales Executive, you&aposll connect with high-intent leads across India, helping families choose the right learning solutions while driving long-term value through upselling and cross-selling. Key Responsibilities: Engage potential customers through calls, WhatsApp, and emails to understand their needs and convert them into paying clients. Recommend additional programs, bundles, and educational tools to existing customers to maximize revenue. Build in-depth knowledge of our educational offerings and student success stories to pitch persuasively. Keep CRM data updated with lead stages, call metrics, and follow-ups for efficient pipeline tracking. Deliver excellent customer service by resolving queries and collaborating with support teams. Relay on-ground insights to marketing, product, and activation teams for continuous improvement. Show more Show less

Account Manager – Campaigns, Clients, Creativity Are you great at building client relationships, managing campaigns, and making ideas come alive with creative teams? We’re looking for a dynamic Account Manager who thrives in the fast-paced agency world. Location: On-site, Okhla Phase 1, New Delhi Experience: 2–3 years (Agency experience is a must) What You’ll Do: Own end-to-end client relationship management Upsell and grow existing accounts with a smart strategy Plan and coordinate campaigns with internal teams (strategy, design, media) Solve problems proactively and communicate effectively Be the bridge between clients and creativity Key Skills: Client Handling & Communication Campaign Planning & Coordination Upselling & Account Growth Problem Solving & Follow-through Team Collaboration If you're someone who can juggle creativity, coordination, and client goals — we want you on board! Send your CV along with your portfolio to careers@storydigital.in

Dear Candidate, We are pleased to inform you about multiple urgent openings for Managerial Roles with some of Indias most trusted Life Insurance companies . Hiring Companies: Kotak Life Insurance Max Life Insurance Bharti AXA Life Insurance SBI Life Insurance Job Titles: Sales Manager Business Development Manager Area Sales Manager Relationship Officer (All roles are managerial profiles) Open to: Male & Female Candidates Why apply Fast-track growth in the BFSI sector Attractive CTC + Incentives If you're interested or know someone who might be a good fit, please share your updated resume at the earliest. For more details, feel free to reach out! Best Regards, Sarika +91 8956322832 sarika@willpowerconsultants.in Willpower Consultants Pvt Ltd

Our Story : Our client has a vision to transform patient experience in the underserved markets by bridging the gap which exists in primary healthcare. Our client is introducing a hybrid healthcare and fulfilment model that helps connect patients in underserved markets to healthcare providers and other key ecosystem players digitally and executing it through a robust 3-tier model of Hub, Spoke and a network of satellite health centres. Job Description : Client Relationship Manager to join our team. This role is crucial for fostering strong, lasting relationships with healthcare practitioners, primarily doctors, clinics, and hospitals, within our health tech ecosystem. The successful candidate will be responsible for ensuring client satisfaction, driving engagement with our platforms and services, and executing various programs designed to enhance the value we provide to our medical partners. Key Responsibilities Doctor & Clinic Relationship Management : Build, maintain, and strengthen long-term relationships with a portfolio of doctors, clinics, and hospital partners. Serve as the primary point of contact for assigned clients, understanding their needs, challenges, and objectives. Conduct regular check-ins, meetings (virtual and in-person), and business reviews to ensure client satisfaction and identify opportunities for deeper engagement. Program Management & Execution : Plan, organize, and execute various engagement programs, workshops, webinars, and educational initiatives for doctors and their staff. Ensure effective communication and participation in these programs, tracking their success and impact. Gather feedback from programs to continuously refine and improve future initiatives. Client Onboarding & Support : Facilitate seamless onboarding for new medical partners, ensuring they are proficient in using our health tech platforms and services. Provide ongoing training and technical support, troubleshooting basic issues and escalating complex problems to relevant internal teams. Performance Monitoring & Insights : Monitor client usage and engagement metrics to proactively identify at-risk accounts and growth opportunities. Collect and analyze client feedback, market trends, and competitive intelligence to provide actionable insights to product, sales, and marketing teams. Cross-functional Collaboration : Work closely with sales to ensure smooth client transitions post-acquisition. Collaborate with product development teams to relay client feedback and influence future feature enhancements. Partner with marketing to align on communication strategies and promotional activities for medical professionals. Coordinate with operations and support teams to ensure timely resolution of client queries and issues. Value Proposition & Upselling : Educate clients on new features, services, and best practices to maximize their utilization and benefit from our solutions. Identify opportunities for upselling or cross-selling additional services based on client needs and business goals. Qualifications Bachelor's degree in Business Administration, Healthcare Management, Marketing, or a related field. [Specify years, e.g., 3-5 years] of experience in client relationship management, account management, or business development, preferably within the healthcare or health tech sector. Proven experience in managing relationships with doctors, clinics, or hospitals. Demonstrated ability to plan and execute client engagement programs. Skills & Competencies : Exceptional Communication: Strong verbal, written, and presentation skills, with the ability to articulate complex concepts clearly and persuasively Interpersonal Skills : Natural ability to build rapport, establish trust, and maintain strong professional relationships. Customer Empathy : Deep understanding of healthcare professionals' needs and challenges. Problem-Solving: Proactive and resourceful in identifying and resolving client issues. Organizational Skills : Excellent time management, prioritization, and ability to manage multiple client accounts and programs simultaneously. Tech Savvy : Comfortable learning and demonstrating health tech platforms and tools. Negotiation Skills : Ability to discuss and align on mutually beneficial outcomes. Data-Driven : Ability to interpret client data and engagement metrics.

Responsibilities: ➔ The incumbent will be required to do the Lead Generation, Pitching. ➔ Booking an online Demo of CRM software. ➔ Product demonstration through online portals like Zoom / Meet ➔ Upselling to existing clients, acquire new clients. ➔ Do Renewal & Retention Management. ➔ Manage setup of customers by coordinating with the technical team. ➔ Handle escalations , provide support to clients immediately. ➔ Maintain customer relations. Recruiter Requirements: - 10- 20 yrs' experience in Business development, Technical sales , Customer relationship management, Hardcore Sales, Software Sales. - Technical background candidates preferred. - Good presentation skills. - Strong Written & Verbal communication. - Previous successful sales experience. - Self-motivated with the ability to work independently and handle the team of the retention department. Qualification: BCA or B.Tech candidate can apply. Kit19 is a bootstrapped and profitable B2B SaaS platform that endeavours to provide a single combined solution to automate Sales, Marketing and Customer Services for businesses while tracking the productivity of their staff too. Besides automating the day to day business operations, the platform doubles as a unified communication platform and boasts of many integrations/ tools that businesses often need in their processes. 2. Kit19 is an economical single suite to manage Sales, Marketing, Support and Staff Productivity. It is created as a solution to the problems faced by the businesses that result in Inconsistent Sales, over dependence on staff which is often due to the mismanagement of the information vital for decision making, lack of tools to monitor staff productivity and lack of skills in creating a consistent online presence. The existing solutions for these problems are costly and are unable to provide the kind of hand holding that new technology adopters require. Kit19 is also inbuilt with a marketing & promotion automation tool for businesses of any size that considerably reduces the manual work from marketing & promotion activities through automated work-flows & WhatsApp/SMS/Mail /Voice campaigns. From lead automation to follow ups till closure and beyond, Kit19 automates most of the repetitive activities so the businesses could close more leads and keep their customers engaged without having to follow-up cumbersome processes of segmenting, targeting and sending campaigns. The e-shop, surveys, landing pages & support ticket management can also be automated through work-flows that are defined once and the solution keeps following them perpetually.

Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place! Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. Job Summary: The Renewals Specialist is responsible for managing and facilitating the renewal process for customer contracts or subscriptions. This role involves working closely with clients to ensure timely and accurate renewals, handling any issues that arise, and ensuring high levels of customer satisfaction. The ideal candidate will have strong communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently. Key Responsibilities: Renewal Management: Oversee the end-to-end renewal process for contracts or subscriptions, including tracking expiration dates, generating renewal notices, and ensuring timely follow-up. Customer Communication: Communicate with clients to discuss renewal options, address any questions or concerns, and provide information on contract terms, pricing, and service changes. Documentation and Record-Keeping: Maintain accurate records of renewal transactions, client communications, and contract details. Ensure all renewal agreements are documented and filed appropriately. Issue Resolution: Address and resolve any issues or discrepancies related to renewals, including billing errors, contract discrepancies, or service concerns. Cross-Functional Collaboration: Work closely with sales, customer service, and finance teams to ensure a smooth renewal process and to address any customer needs or issues that may arise. Performance Monitoring: Track and report on key metrics related to renewal performance, such as renewal rates, customer satisfaction, and revenue impact. Provide insights and recommendations for process improvements. Client Retention: Develop strategies to improve client retention and minimize churn. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. Compliance: Ensure that all renewal activities comply with company policies and legal requirements. Qualifications: Education: Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience). Experience: Proven experience in a customer service, sales, or account management role, with a focus on renewals or contracts preferred. Skills: Strong communication and interpersonal skills. Excellent organizational and time-management abilities. Proficiency in CRM software and Microsoft Office Suite. Ability to analyze data and generate reports. Detail-oriented with strong problem-solving skills. Personal Attributes: Customer-focused with a commitment to providing excellent service. Ability to work independently and as part of a team. Adaptable and able to handle changing priorities. As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication