Upsell & Support Executive

Job Description: Upsell & Support Executive We are looking for a Upsell & Support Executive who can handle existing customers and generate revenue by upselling website-related services during support interactions. 🔹 Responsibilities: Handle customer support queries for existing website clients via call, WhatsApp & system Understand client requirements and provide appropriate solutions Upsell website upgrades, renewals, add-on features & services Maintain regular follow-ups with clients and ensure closure Update client details, follow-ups & sales status in CRM Ensure customer satisfaction and long-term relationship building 🔹 Key Skills Required: Excellent communication skills (Hindi & basic English) Experience in customer support & inside sales Upselling / cross-selling experience (preferred) Client handling & objection handling skills Basic computer & CRM knowledge Problem-solving & negotiation skills 🔹 Experience & Industry: Minimum 2 year experience in Inside Sales / Customer Support Prior experience in IT / Software / Website / Digital Services preferred 🔹 Job Details: Role Type: Inside Sales (No field work) Nature of Sales: Existing clients only (No cold calling) Pay Structure: Fixed Salary + Performance-based Incentives Training: Product & process training will be provided 🔹 Why Join Us? Stable IT industry role Growth opportunity in sales & account management Incentives without pressure selling Professional work environment This role involves solution-based upselling through customer support.