Call Center Agent

Role Overview: You will be responsible for handling a high volume of inbound calls from customers across the United States in a professional and courteous manner. Key Responsibilities: - Answering customer calls involving general questions about their current products, coverage amounts, and differences between products. - Reviewing customer accounts, addressing inquiries, and offering upsell or cross-sell opportunities based on the programs they are currently enrolled in. - Handling customer calls where they request to cancel services, and attempting to save the customer by convincing them to continue their services. Qualification Required: - Possess a Bachelor's Degree. (Note: No additional details about the company were provided in the Job Description) Role Overview: You will be responsible for handling a high volume of inbound calls from customers across the United States in a professional and courteous manner. Key Responsibilities: - Answering customer calls involving general questions about their current products, coverage amounts, and differences between products. - Reviewing customer accounts, addressing inquiries, and offering upsell or cross-sell opportunities based on the programs they are currently enrolled in. - Handling customer calls where they request to cancel services, and attempting to save the customer by convincing them to continue their services. Qualification Required: - Possess a Bachelor's Degree. (Note: No additional details about the company were provided in the Job Description)