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1.0 - 2.0 years
2 - 3 Lacs
Panaji
On-site
Welcome to Sonidero Hospitality Private Limited. At Sonidero Hospitality, home to 2 Pints Brewing Taproom and Kitchen, we are more than just a dining destination—we are an experience. About 2 Pints Brewing: 2 Pints Brewing, Fontainhas, is a tribute to timeless craftsmanship and authentic brewing. Rooted in skill and dedication, we create true-to-style craft beers designed to delight the discerning palate. Set in a restored Indo-Portuguese villa, 2 Pints Brewing blends brewing heritage with cultural richness, offering an atmosphere of camaraderie and connection. Here, strangers become friends over finely crafted beer, a menu Inspired by the Portuguese spice route and Goan culinary traditions, and a shared appreciation for the finer things in life. More than a place to drink, it’s a destination that celebrates tradition, authenticity, and community. Why Sonidero Hospitality? At 2 Pints Brewing, hospitality is an art—one that creates immersive experiences, rich with culture, craftsmanship, and connection. Every team member is an integral part of this journey, ensuring that each guest is transported to a world where heritage meets contemporary excellence. We are committed to innovation, authenticity, and fostering a service culture that builds lasting relationships. As we grow, we seek individuals who share our deep-rooted passion for hospitality and wish to be part of a dynamic and inspiring environment. Your Role in Our Story: Steward As a Steward at 2 Pints Brewing Taproom and Kitchen, you are an essential part of the guest experience. Your attentiveness, enthusiasm, and knowledge will create a welcoming atmosphere where every guest feels valued and delighted. Key Responsibilities: Guest Service: Provide a warm and engaging dining experience, ensuring guests feel welcomed and attended to from arrival to departure. Order Management: Take orders accurately, provide menu recommendations, and relay special dietary requests to the kitchen. Table Maintenance: Ensure tables are set impeccably, cleared efficiently, and maintained throughout the dining experience. Beverage & Food Knowledge: Possess in-depth knowledge of the menu and beverage offerings to assist guests with informed choices. Collaboration: Work closely with the kitchen and bar teams to deliver seamless service and address guest needs proactively. Upselling & Promotions: Suggest pairings, specials, and promotions to enhance guest satisfaction and maximize sales. Who We Are Looking For: Hospitality Enthusiast: A passion for providing top-notch service and creating memorable dining experiences. Strong Communication Skills: Ability to interact with guests and team members with professionalism and warmth. Attention to Detail: A keen eye for presentation, cleanliness, and service quality. Experience: At least 1-2 years in a similar role, preferably in a high-end or culturally rich dining establishment. What We Offer: A dynamic and collaborative work environment with a strong support system. Competitive salary package commensurate with experience and expertise. Opportunities for professional growth and career advancement. Team recognition and rewards, including monthly awards, performance-based incentives, and appreciation events. Comprehensive leave policies, including annual leave, sick leave, and public holidays. If you are passionate about hospitality, dedicated to crafting remarkable guest experiences, and eager to lead a dynamic team, we invite you to be part of our journey! Join us at Table 99, where the art of craft brewing meets a rich cultural legacy, creating a space for unforgettable experiences, fine flavours, and warm hospitality. Apply Now: Send your resume to dawa.tamang@2pintsbrewing.com and take the next step in your hospitality career! Job Type: Full-time Pay: ₹200,000.00 - ₹300,000.00 per year Benefits: Provident Fund Work Location: In person Expected Start Date: 15/08/2025
Posted 6 days ago
0 years
1 - 1 Lacs
India
On-site
1. Lead Generation & Client Acquisition Identify and target potential clients through various channels (online research, LinkedIn, referrals, networking, events, etc.) Generate qualified leads for digital marketing services like SEO, SEM, Social Media Marketing, Website Development, etc. Conduct outreach via email, calls, or meetings to convert leads into opportunities. 2. Client Meetings & Presentations Schedule and conduct client meetings (in-person or virtual) to understand their business goals and marketing needs. Present customized digital marketing proposals, strategies, and service offerings to clients. 3. Sales Strategy & Target Achievement Develop and implement sales strategies aligned with the agency’s goals. Meet or exceed monthly/quarterly sales targets. Track and analyze sales performance and pipeline metrics. 4. Marketing Campaign Support Collaborate with internal teams to plan and execute marketing campaigns for agency promotion. Assist in content creation for brochures, emailers, landing pages, and social media posts. Participate in branding and PR activities. 5. Proposal & Quotation Preparation Coordinate with digital marketing strategists to prepare tailored proposals and quotations. Ensure pricing, service inclusions, and delivery timelines are clear and competitive. 6. Client Relationship Management Act as the main point of contact between the agency and the client before onboarding. Ensure smooth handover to account managers post-sale. Maintain long-term relationships for upselling and referrals. 7. Market Research & Competitor Analysis Stay updated on digital marketing trends, platforms, tools, and competitor offerings. Provide feedback to the team on market demands and potential service improvements. 8. CRM & Reporting Maintain accurate records of all sales activities and client interactions using CRM software. Prepare and present regular sales reports and forecasts to management. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025
Posted 6 days ago
2.0 years
0 Lacs
Calicut
On-site
Minimum 2 Year experience Customer Engagement: Greet and assist customers with product inquiries and selections.. Product Knowledge: Maintain in-depth knowledge of products, services, features, and benefits. Upselling & Cross-Selling: Suggest complementary products or upgrades to increase sales value. Stock Management: Monitor stock levels, assist in restocking, and maintain proper product display. Billing & Payment Handling: Process sales transactions accurately through POS systems. Customer Feedback: Collect and communicate customer feedback to improve service and products. After-Sales Support: Provide guidance on product usage, warranty, and service support. Store Maintenance: Ensure cleanliness and organization of the store or sales area. Team Coordination: Collaborate with other sales staff and management to meet business goals. Promotional Activities: Participate in marketing campaigns, product demonstrations, and events. Reporting: Prepare daily or weekly sales reports and update management on progress. Job Type: Full-time Work Location: In person
Posted 6 days ago
0 years
2 - 3 Lacs
Aluva
On-site
Diaz Invest is a premier Financial Services Provider based in Kerala, dedicated to creating wealth for our customers since 2007. In a short span of time, we have become the No.1* Mutual Fund Retail Distributor in Kerala. Today, thousands of families across 50+ countries trust us as their Financial Coach. We are seeking a Relationship Manager to nurture and sustain trusting relationships with our customers. You will play a key role in helping us outperform our competitors and uphold our company's positive reputation. To excel in this role, you must be an exceptional communicator, capable of collaborating with sales and marketing teams while building strong connections with customers. We are looking for a strategic thinker with an analytical mind and excellent problem-solving abilities. Your ultimate goal will be to maintain robust relationships with our clients to enhance our brand and profitability in the long term. Responsibilities Converting prospects into qualified customers Understand customer needs and develop plans to address them Resolve customer complaints quickly and effectively Identifying upselling and cross-selling opportunities Promote high-quality sales and customer service processes Aim to preserve customers and renew contracts Approach potential customers to establish relationships Gain solid knowledge about investments. Requirements and skills Good Attitude Discipline Customer relationship management (CRM) practices Problem-solving attitude Excellent communication skills Good presentation skills Sales closing skills Basic Investment knowledge Teamwork and leadership skills Customer-oriented mindset Bachelor Degree Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Paid time off Ability to commute/relocate: Aluva, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person
Posted 6 days ago
1.0 - 3.0 years
2 - 2 Lacs
India
On-site
Job Title: Customer Support Executive Location: Ernakulam Company: G8 Express Experience Required: 1–3 years (Field Experience in Tours, Travel, or Transportation Preferred) Employment Type: Full-Time Job Summary: G8 Express is looking for a proactive and customer-oriented Customer Relation Executive with experience in the tours, travel, or transportation industry. The ideal candidate will be responsible for handling client interactions, maintaining strong customer relationships, and ensuring satisfaction through regular field engagement and service support. Key Responsibilities: Act as the main point of contact for customers, handling inquiries, concerns, and service requests. Conduct field visits to customers for feedback, follow-ups, and service updates. Maintain and strengthen relationships with clients in the transportation and travel segment. Ensure timely coordination with operations and service teams to meet customer requirements. Address customer complaints efficiently and ensure issues are resolved to their satisfaction. Maintain detailed records of interactions, visits, and feedback. Provide insights and suggestions for service improvements based on customer feedback. Promote company services and assist in upselling where applicable. Requirements: Bachelor's degree in Business, Hospitality, Travel & Tourism, or a related field. 1–3 years of field experience in customer service, preferably in tours, travel, or transportation industries. Strong communication, problem-solving, and interpersonal skills. Ability to travel regularly for client visits. Familiarity with transport logistics or travel operations is a plus. Proficiency in MS Office and basic CRM tools. Fluency in English and regional languages (preferred). Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Ability to commute/relocate: Ernakulam District, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: Customer support: 1 year (Preferred) Work Location: In person Expected Start Date: 11/08/2025
Posted 6 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Job Description Inbound / CHAT Pune | Full-time (FT) | Customer Operations Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA Job Description As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity. About The Team eClerx or its affiliate partners do not solicit fees or payments and does not ask for confidential financial information from applicants for job offers. Safety of personal assets is every individual’s responsibility. All candidates are requested to stay alert and be aware of fraudulent/unethical hiring practices, and take effective measures to safeguard their personal information. eClerx is not liable for any payments made by applicants in response to fraudulent job offers. If you are suspicious of any unethical job-related activity or communication related to eClerx, please report it on this link. https://careers.eclerx.com/Static/RecruitmentFraudAlert
Posted 6 days ago
1.0 years
3 - 4 Lacs
India
On-site
PVR DEVELOPERS INDIA Pvt Ltd: PVR DEVELOPERS INDIA PVT LTD., over the years has evolved into a Trusted & Reliable Group that has sought to Thrive YOU through its Focused Approach, Continuous Efforts, Timely Execution & Delivery of our Projects as Promised to our Clients & Stake Holders. Our idea is to Churn out Abodes & Landmarks of Highest Quality with Thoughtful & Practical Communities & Spaces that People Enjoy through their Lives. Job Description: SrSales Executive in Real Estate Position Overview: The Sales Executive is responsible for driving sales and revenue growth by developing and maintaining relationships with prospective and existing clients. They play a crucial role in achieving sales targets and contributing to the overall success of the company. The Sales Executive is expected to be knowledgeable about the products or services offered by the organization and should effectively communicate the value proposition to potential customers. Key Responsibilities: · Sales Generation: Proactively identify and pursue new sales opportunities through prospecting, lead generation, and networking. Convert leads into customers and consistently achieve or exceed sales targets. · Relationship Management: Build and maintain strong relationships with clients by understanding their needs, providing exceptional customer service, and acting as a trusted advisor. Continuously engage with existing clients to maximize retention and identify upselling/cross-selling opportunities. · Product Knowledge: Develop a deep understanding of the organization's products or services, including features, benefits, and competitive advantages. Articulate the value proposition clearly and effectively to potential customers. · Sales Presentations: Conduct sales presentations, product demonstrations, and negotiations with potential customers. Tailor presentations to meet the specific needs of each client, addressing any objections or concerns and positioning the company as the preferred choice. · Market Research: Stay up-to-date with industry trends, market conditions, and competitor activities. Conduct market research to identify potential target markets, customer segments, and strategies to gain a competitive edge. · Sales Strategy: Develop and execute sales strategies and action plans to achieve sales targets. Collaborate with the sales team and other departments to ensure a coordinated approach and leverage resources effectively. · Sales Reporting: Maintain accurate and up-to-date records of sales activities, customer interactions, and sales pipeline in the company's CRM system. Prepare regular sales reports and forecasts for management review. · Customer Feedback: Gather customer feedback and insights to identify areas for improvement in products, services, or processes. Relay feedback to relevant departments to drive continuous improvement and enhance the overall customer experience. · Collaboration: Collaborate with internal teams, including marketing, product development, and customer support, to align sales efforts with overall company objectives. Share market intelligence and customer insights to help inform business decisions. Qualifications and Skills: Proven track record in sales, preferably in a B2B environment. Excellent communication and interpersonal skills. Strong negotiation and closing skills. Ability to build and maintain long-term relationships with clients. Self-motivated and target-driven with a results-oriented mindset. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficient in using CRM systems and sales productivity tools. Knowledge of the industry and market trends. Bachelor's degree in business, marketing, or a related field (preferred). Note: The above job description is a general outline of the typical duties and responsibilities of a Sales Executive. Actual job requirements may vary depending on the company, industry, and specific role. If interested, reach me on 7680999901 . Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Paid sick time Compensation Package: Performance bonus Schedule: Day shift Experience: Real estate sales: 1 year (Preferred) Work Location: In person Speak with the employer +91 7680999901
Posted 6 days ago
0 years
3 - 5 Lacs
India
On-site
a Sales Executive is responsible for generating revenue by securing bookings and building relationships with clients. Their duties include prospecting for new business, managing client relationships, coordinating events, and achieving sales targets. They also conduct market research, prepare sales reports, and collaborate with other hotel departments. Prospecting and Lead Generation : Identifying potential clients, including individuals, groups, and corporate clients, and initiating contact to introduce the hotel's services. Relationship Building: Developing and maintaining strong relationships with existing and potential clients to foster repeat business and referrals. Sales Process Management: Guiding clients through the sales process, from initial inquiry to contract negotiation and final booking, ensuring a smooth and positive experience. Achieving Sales Targets: Meeting or exceeding individual and team sales goals for room nights, events, and other revenue-generating activities. Market Research and Analysis: Staying informed about market trends, competitor activities, and customer preferences to identify opportunities for growth. Sales Reporting and Forecasting: Tracking sales performance, preparing regular reports, and providing revenue forecasts to management. Event Planning and Coordination: Collaborating with the events team and clients to plan and execute successful events, meetings, and conferences held at the hotel. Sales Presentations and Proposals: Creating and delivering compelling sales presentations and proposals that highlight the hotel's unique selling points. Specific Duties: Responding to inquiries: Handling telephone and email inquiries about the hotel, its facilities, and services. Conducting site inspections: Showing potential clients around the hotel, highlighting its features and amenities, according to Accor careers. Preparing sales-related documents: Creating proposals, contracts, and other documents necessary for securing bookings, according to Indeed. Coordinating group arrangements: Working with group organizers to facilitate program planning and ensure all requirements are met, according to Accor careers. Following up on leads and bookings: Ensuring all bookings are accurately recorded and followed up on, according to Accor careers. Collaborating with other departments: Working closely with the front desk, housekeeping, food and beverage, and other departments to ensure seamless service delivery. Maintaining client relationships: Providing excellent customer service, addressing complaints, and building positive relationships with clients, according to Hilton. Upselling and cross-selling: Promoting the hotel's other services and facilities to maximize revenue opportunities, according to Accor careers. In essence, a Sales Executive is the face of the hotel to potential clients, responsible for driving revenue growth through effective sales strategies and exceptional customer service. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 8977004961 Expected Start Date: 01/08/2025
Posted 6 days ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
As an Account Lead in our dynamic advertising agency, you will play a pivotal role in managing and nurturing our key client relationships. You will be responsible for ensuring client satisfaction, driving revenue growth, and collaborating with cross-functional teams to deliver exceptional advertising solutions. This position demands a seasoned professional with a deep understanding of the advertising industry, exceptional communication skills, and a proven track record of successfully managing key client accounts. Job Description : Client Relationship Management: Cultivate and maintain strong relationships with key clients, understanding their business objectives and marketing goals. Act as the main point of contact for key clients, ensuring seamless communication and a high level of client satisfaction. Cross-Functional Collaboration: Work closely with internal teams, including creative, media, and analytics, to develop and deliver comprehensive advertising solutions. Facilitate communication and coordination among different departments to ensure client needs are met efficiently. Go to market strategy and Campaign Management: Oversee the end-to-end execution of advertising campaigns, ensuring they align with client objectives and meet quality standards. Monitor campaign performance and provide strategic insights and recommendations for optimization. Market Analysis, Trends and Budget Management: Manage client budgets effectively, ensuring optimal utilization of resources and delivering value for the client's investment. Provide financial forecasts and reports to both clients and internal stakeholders. Stay abreast of industry trends, market conditions, and competitor activities to provide valuable insights to clients. Proactively recommend innovative advertising solutions based on industry best practices. Client Retention and Growth: Identify opportunities for account expansion and upselling of additional agency services. Implement retention strategies to ensure long-term partnerships with key clients. Interested candidates can share their profile at lakshay.kumar@magnonsancus.com with CTC details. Candidate Profile: Bachelor's degree in Marketing, Business, or a related field; advanced degree is a plus. Proven experience in key account management within the advertising industry. Must have prior experience managing global clients or brands, with a strong understanding of international standards and expectations. Exceptional communication, negotiation, and presentation skills. Analytical mindset with the ability to interpret data and make strategic recommendations. Successfully grown accounts in terms of revenue and scope of work. Comfortable working in a fast-paced environment with a deep understanding of client needs. Note : The responsibilities are not restricted to the above defined KRA. The above KRA can be changed subject to change in role, responsibilities or due to change in work profile. The KRA defined above can be revised based on individual's performance and capabilities.
Posted 6 days ago
8.0 years
12 - 36 Lacs
Gurgaon
On-site
About APAS Home At APAS Home we work with discerning clients who value exceptional craftsmanship, bespoke experiences, and unparalleled service. As we continue to expand our presence and elevate the luxury experience, we are looking for a seasoned professional to lead our client engagement and sales efforts. Role Overview We are seeking a Senior Luxury Sales Executive with a proven track record in premium or ultra-luxury brands. The ideal candidate brings a deep understanding of the luxury client mindset, excels at high-touch sales, and possesses strong industry relationships. This role goes beyond sales — it's about building long-term client relationships, understanding their lifestyle needs, and offering a personalized, consultative approach. Key Responsibilities Client Relationship Management: Cultivate, grow, and retain a portfolio of high-net-worth clients by delivering a world-class, personalized experience. Sales Excellence: Achieve and exceed monthly and quarterly sales targets through consultative selling and upselling of APAS Home collections and services. Brand Representation: Act as a brand ambassador at all touchpoints — in the showroom, at private viewings, and luxury events. Product Knowledge: Maintain deep product and design expertise, including materials, craftsmanship, and collection narratives. Business Development: Leverage existing industry networks to bring in new business opportunities, partnerships, and collaborations. Market Insights: Stay informed about trends in luxury home, design, and lifestyle sectors, offering insights to inform merchandising and client outreach strategies. Clienteling: Utilize CRM tools to track preferences, follow up on purchases, and maintain ongoing contact with key clients. Qualifications Minimum 8 years of experience in luxury sales, ideally within home décor, high-end interiors, luxury fashion, or related lifestyle sectors. Previous roles with globally recognized luxury brands (e.g., Hermes, Louis Vuitton, Ralph Lauren Home, Fendi Casa, B&B Italia, etc.) highly preferred. Strong existing client network among UHNWIs and design professionals (architects, interior designers, etc.). Excellent communication, negotiation, and interpersonal skills. Ability to work independently, with entrepreneurial energy and a proactive mindset. High aesthetic sensibility and alignment with APAS Home’s design ethos. Preferred Attributes Multilingual skills (e.g., English + another global language) are a plus. Experience working in or with luxury real estate, hospitality, or interior design sectors is an added advantage. Comfortable with high-level events, private client presentations, and international travel if needed. Compensation & Benefits Competitive base salary + uncapped commission Opportunity to work in a high-end, design-forward environment Invitations to exclusive design and lifestyle events Performance-based incentives Professional development opportunities Job Type: Full-time Pay: ₹100,000.00 - ₹300,000.00 per month Benefits: Paid sick time Application Question(s): Current CTC (In LPA) Expected CTC (In LPA) Notice Period In Days Work Location: In person
Posted 6 days ago
1.0 - 3.0 years
0 - 1 Lacs
Hisār
On-site
Job Description: Courier Karo is looking for a dynamic and customer-focused Client Relationship Manager to join our growing team. This role is vital in maintaining strong relationships with existing clients, ensuring their satisfaction, and identifying opportunities for growth through additional courier and warehousing services. Key Responsibilities: Act as the main point of contact for assigned clients, ensuring timely communication and resolution of their queries or concerns. Understand client requirements and ensure services are aligned to meet their expectations. Regularly follow up on service performance, shipment updates, and issue escalations. Coordinate with internal teams (operations, tech, and support) to ensure smooth delivery operations. Identify upselling and cross-selling opportunities for courier, warehousing, or new tech-based solutions (e.g., Order by Link). Track client activity and prepare reports on performance, usage, and feedback. Maintain strong after-sales service and build trust to ensure long-term partnerships. Qualifications: Bachelor's degree in Business, Marketing, Logistics, or related field 1–3 years of experience in client servicing, account management, or logistics preferred Excellent communication and interpersonal skills Ability to handle multiple clients and work in a fast-paced environment Familiarity with CRM tools and logistics platforms is a plus What We Offer: Competitive salary and performance-based incentives Opportunity to work with leading courier partners and new-age logistics tech A fast-paced, growth-driven environment with a supportive team Scope to grow into higher leadership roles in client servicing or operations Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Posted 6 days ago
1.0 years
0 - 1 Lacs
Delhi
On-site
Position: Sales Intern Location: Delhi Stipend: As per industry standards Hybrid Key Responsibilities: Assist in direct corporate sales activities and client outreach. Maintain good communication and written skills to support client interactions. Stay updated on industry trends and competitors to help identify potential areas for growth. Support the senior team in managing key client accounts and addressing their needs. Help in resolving client queries and concerns under supervision. Assist in gathering client feedback and exploring opportunities for upselling and cross-selling. Job Type: Fresher Pay: ₹5,000.00 - ₹10,000.00 per month Experience: Corporate sales: 1 year (Preferred) Resolving client queries : 1 year (Preferred) Work Location: In person
Posted 6 days ago
5.0 years
2 - 9 Lacs
Mohali
On-site
Business Development (Lead Generation) Market Research & Strategy : Identify and research potential clients globally, with a strong emphasis on North America, for our core outsource services including: Web Development & Design IT Support o Accounting & Bookkeeping Accounts Receivable (AR) / Accounts Payable (AP) Admin & Sales Support o Contact Center Services Multi-Channel Outreach : Employ a diverse range of channels to identify and engage prospective clients, including but not limited to: Cold calling and email campaigns Professional networking platforms (e.g., LinkedIn) Social media marketing o Industry events and webinars Referral partnerships Lead Qualification & Nurturing: Qualify leads based on established criteria and nurture them through the sales funnel, effectively communicating Axtrics' value proposition. Proposal Development: Collaborate with internal teams to create compelling proposals and presentations tailored to client needs Sales Pipeline Management :Maintain an organized pipeline of leads and opportunities, accurately forecasting sales and tracking progress. Account Management (CRM & Client Satisfaction) Primary Point of Contact: Serve as the main point of contact for all assigned existing and new accounts, building strong, lasting relationships. Client Relationship Management (CRM): Act as a CRM, proactively managing client expectations and ensuring their needs are met throughout the service lifecycle. Quality Assurance & Satisfaction: Monitor the quality of work delivered by our operational teams, conduct regular check-ins with clients, and ensure their satisfaction with Axtrics' services. Problem Resolution: Address any client concerns or issues promptly and professionally, escalating internally when necessary to ensure swift resolution. Account Growth: Identify opportunities for upselling and cross-selling additional Axtrics services to existing clients based on their evolving needs. Feedback & Improvement: Gather client feedback to contribute to continuous improvement of our services and processes. Qualifications: Minimum 5 years of experience in Business Development, particularly within the IT, BPO, or professional services sectors. Excellent Communication Skills : Exceptional verbal and written communication skills. Social & Professional Media Marketing: Demonstrated expertise in leveraging social and professional media platforms for lead generation and brand awareness. Client-Centric Approach: A natural ability to build rapport, understand client needs, and maintain strong, trust-based relationships. Proactive & Self-Motivated: Highly organized, self-starter with the ability to manage multiple priorities and work independently to achieve targets. Global Market Understanding : Familiarity with business practices and market dynamics, particularly in North America, is a significant advantage. CRM Software Proficiency : Experience with CRM software for managing sales pipelines and client interactions. Problem-Solving Skills : Strong analytical and problem-solving abilities to address client challenges effectively. AI Familiarity: Experience or familiarity with utilizing AI tools and technologies to optimize business development efforts and achieve targets is preferred. Work Timings : This role requires working in a shift that supports part IST (Indian Standard Time) and part EST (Eastern Standard Time) to effectively engage with clients in North America. Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹82,000.00 per month Work Location: In person
Posted 6 days ago
1.0 years
1 - 3 Lacs
Jalandhar
On-site
Job Title: International Travel Agent ( NIGHT SHIFTS ) Location: Jalandhar Company: Make Me Travel Job Description: We are looking for a passionate and experienced Travel Sales Agent to join our team at Make Me Travel, Jalandhar. The ideal candidate should have experience in selling domestic and international travel packages, strong communication skills, and a customer-focused approach. Required Skills: Travel Sales Knowledge – Strong understanding of travel products, destinations, and package selling. Communication Skills – Clear and professional communication in English, Hindi, or Punjabi. Customer Service – Ability to understand client needs and provide suitable travel solutions. GDS/Booking Systems – Hands-on experience with Amadeus or other travel booking platforms. Sales Skills – Confidence in converting inquiries into bookings with upselling ability. Time Management – Ability to handle multiple clients and bookings efficiently. Problem-Solving – Quick decision-making in handling travel changes or issues. Attention to Detail – Accuracy in booking, payment processing, and itinerary creation. Teamwork – Ability to work well in a fast-paced, collaborative environment. Basic Computer Knowledge – Proficiency in MS Office, email, and online tools. Requirements: 1–2 years of experience in travel sales (international experience preferred) What We Offer: Fixed salary + attractive incentives Friendly work environment Learning and growth opportunities Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Night shift Supplemental Pay: Overtime pay Ability to commute/relocate: Jalandhar, Punjab: Reliably commute or planning to relocate before starting work (Required) Work Location: In person
Posted 6 days ago
5.0 years
3 - 10 Lacs
Mohali
Remote
Reporting To: CEO (Canada) Job Title: IT Staff Augmentation Business Manager Location: Remote / India Company: Orion eSolutions Orion eSolutions is seeking a highly motivated and results-driven IT Staff Augmentation Business Manager to oversee and grow our IT staff augmentation business in India and international markets, including the US, Europe, and Canada. The ideal candidate will be responsible for client relationship management, lead generation, upselling, and working with vendors to fulfill staffing needs. This role offers handsome incentives based on performance and a clear growth trajectory. Client Relationship Management: o Maintain strong relationships with existing clients through bi-weekly or monthly check-ins. o Identify and address client challenges while offering tailored staffing solutions. o Upsell additional IT staff augmentation teams to existing clients across India, the US, Europe, and Canada. Sales & Business Development: o Generate new leads through targeted Email and LinkedIn outreach. o Leverage the existing database of prospects for lead conversion. o Achieve a monthly sales target of USD 10,000 through upselling or new client acquisitions. o Develop compelling sales proposals and presentations to pitch Orion eSolutions’ IT staff augmentation services. Vendor & Talent Coordination: o Work with vendors to fill skill gaps based on client requirements. o Collaborate with the Talent Acquisition team or external vendors to ensure timely fulfillment of client needs. Reporting & Collaboration: o Provide regular updates and reports on client engagements, sales pipeline, and revenue growth. o Directly report to the CEO in Canada, ensuring alignment with the company’s strategic goals. Experience: Minimum 5+ years in IT staff augmentation, business development, or sales. Sales & Outreach Expertise: Proven experience in LinkedIn Outreach, email marketing, and business development. Communication & Negotiation: Strong verbal and written communication skills in English. Client Management: Ability to engage and manage relationships with both Indian and international clients. Tech Knowledge: Basic understanding of IT staffing, software development, and industry trends. Base salary + Attractive Performance-Based Incentives Handsome incentives upon meeting or exceeding the monthly target of USD 10,000 through upselling or new sales Opportunity to work directly with global leadership and expand professional networks Work directly with leadership and make a tangible impact on business growth. • Competitive salary with uncapped incentives based on performance. • Opportunity to work with global clients across India, US, Europe, and Canada. • Career growth in a dynamic and fast-growing IT solutions company. Job Types: Full-time, Permanent Pay: ₹30,891.54 - ₹90,201.85 per month Benefits: Provident Fund Work Location: In person
Posted 6 days ago
2.0 years
1 - 4 Lacs
India
On-site
Job Title: Business Development Associate Company: DigitalVia Technologies (OPC) Private Limited Location: Indore (Work From Office) We are looking for a dynamic, self-driven, and results-oriented Business Development Associate to join our growing team. In this role, you will be responsible for identifying and acquiring new clients, nurturing long-term relationships, and promoting our core services— PR, Digital Marketing, and Influencer Marketing . You’ll play a key role in scaling our business through strategic outreach, solution-based selling, and effective collaboration with internal teams. Key ResponsibilitiesClient Acquisition & Lead Generation Identify and target potential clients through cold calling, emailing, LinkedIn, and other networking platforms. Schedule and conduct discovery calls or meetings (in-person or virtual) to understand client needs. Develop and manage a strong pipeline of leads and convert prospects into paying clients. Client Relationship Management Build and maintain long-term client relationships through consistent communication and delivery excellence. Serve as the primary liaison between clients and internal teams, ensuring high client satisfaction. Identify opportunities for upselling and cross-selling services. Solution Presentation & Consultation Effectively communicate the value of services such as PR, SEO, Paid Ads, and Influencer Marketing. Create tailored proposals and pitch decks based on client requirements and business objectives. Address objections, negotiate deals, and successfully close sales. Market Research & Business Strategy Analyze market trends, competitor offerings, and industry shifts to refine targeting strategies. Collaborate with the marketing team to develop campaigns that support lead generation efforts. Contribute insights that enhance the company’s offerings and positioning. Sales Reporting & CRM Management Maintain accurate client data, activities, and follow-ups using CRM tools. Generate and present regular sales reports outlining performance, revenue, and conversion metrics. Use analytics to track success rates and adjust strategies as needed. Team Collaboration Coordinate with internal departments (PR, Digital Marketing, Creative) to ensure seamless service delivery. Share client feedback to help improve service quality and innovation. Required Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. 2+ years of proven experience in business development, client acquisition, or sales—preferably in digital marketing, PR, or influencer marketing. Strong understanding of digital marketing concepts and campaign execution. Excellent verbal and written communication, presentation, and negotiation skills. Proficiency in CRM platforms (e.g., Zoho, HubSpot), MS Office, and LinkedIn. Self-starter with a target-driven mindset and ability to work independently. Key Skills New client acquisition & B2B lead generation Consultative selling and pitching Relationship building and account management Market research & competitor analysis Strong communication and interpersonal abilities CRM and data tracking Strategic thinking with a growth mindset Why Join DigitalVia? Work in a fast-paced, innovation-led agency environment. Attractive salary package with performance-based incentives. Accelerated career growth and leadership opportunities. Supportive, collaborative, and creative team culture. Exposure to diverse industries and exciting campaigns. How to Apply Send your updated resume to kalash.bhalerao@digitalvia.in For more details, contact us at +91-9755670135 Subject Line: Application for Business Development – [Your Name] Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Benefits: Leave encashment Language: English (Required) Work Location: In person
Posted 6 days ago
1.0 - 2.0 years
3 - 6 Lacs
Ahmedabad
On-site
Job Summary: We are looking for 2 Sales Executives to join our dynamic sales team. The role involves actively reaching out to potential customers, managing client relationships, generating new business opportunities, and meeting sales targets. The ideal candidate should be results-driven, have strong communication skills, and a passion for closing deals. Key Responsibilities: Proactively generate new leads through outbound calls, emails, and networking. Manage and nurture relationships with existing clients to ensure repeat business. Meet and exceed monthly and quarterly sales targets. Maintain accurate sales records and update CRM regularly. Identify upselling and cross-selling opportunities within the customer base. Coordinate with the marketing and sales teams to align on sales strategies and campaigns. Provide timely and professional customer service, resolving client concerns effectively. Required Experience: Junior Role: 1-2 years of experience in sales, inside sales, or telesales. Senior Role: 4-5 years of experience in sales or a related field. Requirements: Experience: 1 to 6 years in sales or related roles. Strong communication, negotiation, and persuasion skills. Self-motivated, goal-oriented, and able to work independently. Familiarity with CRM systems is an advantage. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Work Location: In person
Posted 6 days ago
0 years
3 - 4 Lacs
Ahmedabad
On-site
Customer Services Manager Total Compensation including salary, bonus, commission & benefits: 3.4L - 4.7L per year This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including: Being responsible for managing anything and everything on site. Rising to every challenge and solving problems. Giving tours to prospective customers. Upselling to existing customers. Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG. What we can do for you You’re reading the right advert if you’re looking for: a fun, challenging and rewarding career. great induction training and excellent ongoing learning and development. fantastic promotion prospects. generous, achievable quarterly/commission incentives and sociable hours. access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing. About you Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience. Passion : looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day. Drive : your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for. Resilience : a relentless focus on business priorities, regardless of the obstacles placed in front of you. Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service. And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be. About IWG With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow. With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow. We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023. We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres. So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.
Posted 6 days ago
1.0 years
1 - 2 Lacs
India
On-site
We are looking for a dynamic and goal-driven Business Development Executive to join our software sales team. The candidate will be responsible for identifying new business opportunities, generating leads, and converting them into long-term customers. The ideal candidate should have a passion for technology, strong communication skills, and a knack for building client relationships. Preferred Industry Background ; Justdial, TradeIndia, Indiamart, Swipe Machine Sales, Saas / Software Solutions. Key Responsibilities: Identify potential clients through market research, online tools, and networking. Generate new business opportunities by cold calling, emailing, and attending industry events. Understand client requirements and present suitable software products/solutions. Give product demonstrations and presentations to potential clients. Prepare proposals, quotations, and follow up until the deal is closed. Meet or exceed monthly and quarterly sales targets. Maintain strong relationships with existing clients for upselling and referrals. Update and manage the CRM with accurate and up-to-date information. Collaborate with the technical and marketing teams to align sales strategies. Key Skills Required: Excellent communication and interpersonal skills Strong negotiation and persuasion abilities Basic understanding of software products (ERP, SaaS, CRM, etc.) Proficiency in MS Office and CRM tools Ability to work independently and as part of a team Self-motivated with a target-driven mindset Qualifications: Bachelor’s degree in Business Administration, Marketing, IT, or a related field Prior experience in software/IT sales is a plus Freshers with strong communication and a sales mindset can also apply Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹22,000.00 per month Benefits: Commuter assistance Internet reimbursement Experience: Software sales: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Speak with the employer +91 9076884432 Application Deadline: 09/08/2025 Expected Start Date: 31/07/2025
Posted 6 days ago
0 years
1 - 3 Lacs
India
On-site
Key Responsibilities: Prospecting and Lead Generation: Identifying and qualifying potential customers through various channels like cold calling, networking, and market research. Building Relationships: Developing and maintaining strong relationships with both new and existing clients, acting as a trusted advisor. Presentations and Demonstrations: Delivering compelling presentations and product demonstrations to showcase the value of the company's offerings. Negotiation and Closing: Negotiating contracts and agreements to secure sales while ensuring customer satisfaction and alignment with company goals. Sales Target Achievement: Meeting or exceeding sales quotas and targets, tracking progress, and generating regular reports. Customer Relationship Management: Managing a portfolio of accounts, identifying opportunities for upselling and cross-selling, and handling customer inquiries and concerns. Market Knowledge: Staying informed about industry trends, competitor activities, and market opportunities to maintain a competitive edge. Collaboration: Working closely with other teams like marketing and customer support to ensure a seamless customer experience. Essential Skills: Communication Skills: Excellent verbal and written communication skills are crucial for interacting with clients, presenting information, and negotiating deals. Sales Skills: Proficiency in sales techniques, including lead generation, prospecting, presentation, and closing deals. Relationship Building: The ability to build and maintain strong relationships with clients is essential for long-term success. Product Knowledge: A thorough understanding of the company's products and services is necessary to effectively present them to clients. Negotiation Skills: The ability to negotiate contracts and agreements effectively, ensuring both the company's and the client's needs are met. Problem-Solving Skills: The ability to address customer concerns and resolve issues effectively is important for maintaining customer satisfaction. CRM Proficiency: Familiarity with CRM (Customer Relationship Management) software for tracking sales activities and managing customer data. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Morning shift Work Location: In person
Posted 6 days ago
3.0 - 5.0 years
3 - 4 Lacs
Lucknow
On-site
Job Title: Spa Manager Location: ODE Spa Wellness Outlet Reports To: Area Manager / Group Operations Head Job Purpose: To oversee the daily operations of the spa, ensuring exceptional service delivery, team performance, and revenue growth through achievement of monthly and quarterly sales targets. The Spa Manager plays a pivotal role in driving customer satisfaction, maintaining operational standards, and leading the team towards consistent performance. Key Responsibilities:1. Spa Operations & Guest Experience Ensure smooth day-to-day operations of the spa outlet. Supervise therapy sessions, hygiene standards, ambiance, and customer service quality. Monitor and maintain spa facility cleanliness and equipment. Handle guest feedback and resolve complaints promptly and professionally. 2. Team Leadership & Management Lead, motivate, and manage therapists, front desk, and housekeeping staff. Conduct regular team meetings, briefings, and one-on-one coaching sessions. Monitor staff schedules, leave, attendance, and productivity. Oversee training and development programs to enhance service quality and product knowledge. 3. Sales & Revenue Generation Achieve monthly and quarterly spa sales targets (services, memberships, and retail products). Drive upselling and cross-selling of treatments and wellness products. Analyze sales reports and implement strategies to improve performance. Collaborate with the marketing team for promotions, events, and local outreach. 4. Customer Relationship Management Build strong relationships with clients to increase retention and referrals. Maintain a CRM database to track client visits, preferences, and feedback. Implement loyalty programs and client engagement strategies. 5. Inventory & Financial Management Maintain adequate stock levels for spa products, consumables, and retail items. Conduct monthly inventory checks and report discrepancies. Manage petty cash and spa-related expenses within allocated budgets. Key Performance Indicators (KPIs): Achievement of monthly service revenue & retail sales targets. Client satisfaction (CSAT scores & Google reviews). Staff productivity & retention. Operational compliance and hygiene audit scores. Qualifications & Requirements: Bachelor’s degree or diploma in Spa Management, Hospitality, or related field. Minimum 3–5 years of experience in spa operations, with at least 1 year in a managerial role. Strong knowledge of spa services, wellness trends, and retail product lines. Excellent communication, leadership, and problem-solving skills. Sales-oriented mindset with experience in target achievement. Work Schedule: 6 days a week (rotational shifts), including weekends Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹37,000.00 per month Job Type: Full-time Pay: ₹25,000.00 - ₹37,000.00 per month Work Location: In person
Posted 6 days ago
0 years
0 Lacs
Lucknow
On-site
Overview A Recovery Agent, also known as a Debt Recovery Agent, is responsible for recovering outstanding debts from individuals or businesses. Their role involves contacting debtors, negotiating repayment plans, and potentially initiating legal action when necessary, all while adhering to ethical and legal guidelines. Duties Engage with customers via phone to discuss account statuses and recovery options. Utilise effective communication techniques to negotiate payment plans and resolve outstanding debts. Analyse account information to identify trends and potential issues that may affect recovery efforts. Maintain accurate data entry of all interactions and updates in the company’s database. Provide excellent phone etiquette while handling customer inquiries and concerns. Upsell additional services or products that may benefit the customer based on their needs. Collaborate with team members to enhance recovery strategies and improve overall performance. Requirements Proven experience in a similar role or in customer service is preferred. Strong analytical skills with the ability to interpret data effectively. Excellent verbal communication skills, including proficiency in English; bilingual abilities in Spanish or other languages are advantageous. Proficient in data entry with attention to detail. Demonstrated ability to maintain professionalism and courtesy during all customer interactions. Familiarity with upselling techniques is a plus. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about helping customers while achieving recovery targets, we encourage you to apply for this exciting opportunity as a Recovery Agent. Job Type: Full-time Pay: From ₹10,000.00 per year Work Location: In person
Posted 6 days ago
0 years
1 - 2 Lacs
India
On-site
Job Overview We are seeking a motivated and dynamic Sales Representative to join our team. The ideal candidate will be responsible for driving sales growth through effective account management, lead generation, and territory management. This role requires a strong understanding of B2B sales processes and the ability to build lasting relationships with clients. As a Sales Representative, you will play a crucial role in promoting our products and services, ensuring customer satisfaction, and contributing to the overall success of our organization. Duties Develop and execute strategic sales plans to achieve business development goals. Conduct outside sales activities including cold calling, product demos, and territory sales. Manage existing accounts while actively seeking new business opportunities through lead generation. Utilize CRM software to track customer interactions, manage sales pipelines, and analyze performance metrics. Collaborate with marketing teams to align sales strategies with promotional campaigns. Provide exceptional customer service by addressing client inquiries and resolving issues promptly. Negotiate contracts and pricing with clients to secure profitable deals. Conduct market analysis to identify trends and adjust strategies accordingly. Engage in upselling opportunities to maximize revenue from existing customers. Maintain thorough knowledge of products and services to effectively communicate value propositions. Requirements Proven experience in outside sales, preferably in B2B or technology sales environments. Strong skills in account management and territory management. Familiarity with Salesforce or other CRM software is highly desirable. Excellent negotiation skills with a focus on achieving win-win outcomes. Ability to conduct product demonstrations effectively and persuasively. Experience in direct sales, inside sales, or retail sales is an advantage. Strong analytical skills for assessing market trends and performance data. Ability to work independently as well as collaboratively within a team environment. Exceptional communication skills with a customer-centric approach. A proactive attitude towards lead generation and business development initiatives. We invite passionate individuals who thrive in a fast-paced environment and are eager to make an impact in the sales field to apply for this exciting opportunity. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Language: English, hindi, bengali (Required) Work Location: In person
Posted 6 days ago
3.0 years
1 - 6 Lacs
India
On-site
About Ecuzen Software Pvt Ltd: Ecuzen Software Pvt Ltd is a dynamic IT solutions provider specializing in delivering innovative software and technology services. We are committed to driving digital transformation for businesses and are looking for motivated sales professionals to join our growing team. Job Summary: As a Sales Executive at Ecuzen Software Pvt Ltd, you will play a crucial role in both the pre-sales and post-sales phases. The Candidate having experience in Fintech is preferred. You will engage with potential clients, understand their requirements, demonstrate our solutions, and ensure smooth implementation and customer satisfaction after the sale. Key Responsibilities: Pre-Sales: Identify and generate new business leads through research, cold calling, and networking. Understand client requirements and provide technical/product presentations and demonstrations. Collaborate with the technical team to prepare proposals, quotations, and presentations tailored to client needs. Assist in creating sales strategies and market analysis to maximize business growth. Participate in client meetings and support RFP/RFI responses. Post-Sales: Ensure smooth handover of projects to the delivery and support teams. Maintain strong relationships with clients to ensure high customer satisfaction and retention. Act as a point of contact for clients to resolve any post-sale issues or queries. Support upselling and cross-selling opportunities by identifying client needs. Collect client feedback and coordinate with internal teams to implement improvements. Qualifications & Skills: Bachelor’s degree in IT, Computer Science, Business, or related field. Freshers to 3 years of experience in IT sales, pre-sales, or post-sales support preferred. Strong communication and interpersonal skills. Basic understanding of IT products and solutions (software, cloud, SaaS, etc.). Ability to handle customer interactions professionally and effectively. Self-motivated with a keen interest in sales and technology. Job Type: Full-time Pay: ₹12,000.00 - ₹50,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Mansarovar, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Duration of Notice period? How fast you can join us, if we hire you? Experience: Business development: 1 year (Preferred) Work Location: In person
Posted 6 days ago
5.0 years
3 - 4 Lacs
Jaipur
On-site
Job Description: We are seeking an experienced and dynamic Customer Success Manager Lead to join our team. In this role, you will play a critical part in driving customer satisfaction, retention, and growth by ensuring our clients achieve their desired outcomes. As a key link between our customers and our organization, you will lead initiatives to enhance the customer experience, nurture long-term relationships, and maximize the value of our offerings. Key Responsibilities: Lead and mentor a team of Customer Success Managers to drive customer satisfaction and success. Develop and maintain strong relationships with customers to ensure satisfaction and retention. Serve as the primary point of contact post-sale, ensuring seamless onboarding and implementation. Actively engage with customers to understand their needs, challenges, and goals. Drive product adoption and identify upselling and cross-selling opportunities. Act as the voice of the customer, sharing feedback with internal teams to improve products and services. Analyze customer data to assess health scores and implement strategies to address potential churn risks. Collaborate cross-functionally with Sales, Product, and Support teams to deliver exceptional service. Lead customer business reviews and ensure consistent communication of value delivered. Skills and Qualifications: 5+ years experience in leading customer-facing organizations with a proven track record of managing and growing accounts preferably in SAAS. Proven experience leading or managing a Customer Success team. Strong persuasion, negotiation, and consensus-building skills. A combined background in post-sale and sales functions is highly desirable. Deep understanding of recurring revenue business models and their value drivers. Analytical and process-oriented mindset with the ability to derive insights from data. Demonstrated passion for customer empathy, revenue growth, and delivering results. Excellent communication and presentation skills to convey complex ideas effectively. Enthusiastic, creative, and inspiring leadership qualities. Bachelor’s degree (preferably in Computer Science, Business, or related field). Preferred Qualifications: Familiarity with CRM and customer success platforms. Experience working in US shift timings or with international clients. Preferred work timings (6:30PM to 4:30 PM) A proactive approach to learning and adapting to new challenges. What We Offer: A dynamic, fast-paced, and collaborative work environment. Opportunities for career growth and professional development. The chance to make a meaningful impact on customer satisfaction and business growth. Job Category: Customer Success Manager Job Type: Full Time Job Location: Jaipur
Posted 6 days ago
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