Primary Responsibilities: Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction. Coordinate appointment scheduling and record necessary customer details accurately. Identify customer concerns and required repairs, while addressing mobility needs effectively. Preparation for Appointments: Manage bay availability for scheduled appointments and walk-in customers. Prioritize job schedule following Audi India guidelines. Coordinate technician, tool, and parts availability for efficient repair processes. Reception and Job Order Management: Retrieve and manage customer orders, aligning identified jobs accurately. Provide transparent advice on repair scope, time, and estimated costs to customers. Offer additional products and services, confirming job orders and organizing mobility solutions as needed. Repair Execution and Coordination: Liaise with insurance/leasing firms for accident/leased vehicle repairs. Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines. Quality Assurance and Vehicle Return Preparation: Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return. Notify customers of any delays in repair completion and finalize invoices with consideration for warranties. Vehicle Return and Billing: Verify customer identity, explain completed work, and detail invoice charges accurately. Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs. Customer Satisfaction and Complaint Handling: Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service. Foster strong relationships with vendors and local partners to enhance service quality. Additional Responsibilities: Adhere to all regulatory requirements and directives. Fulfill any additional duties assigned by management to support business objectives. Requirements: Bachelor’s degree in Engineering or related field. Proven experience in the automotive industry, demonstrating strong customer service skills. Proficiency in CRM software and processes is preferred. Salary Range: The salary range for this position is competitive and commensurate with experience and qualifications. Job Types: Full-time, Permanent Salary: ₹30,000.00 - ₹35,000.00 per month Contact Us at 9878492392 Benefits: Paid sick time Provident Fund Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
Primary Responsibilities: Oversee customer interactions during bodyshop repairs to ensure maximum satisfaction. Coordinate appointment scheduling and record necessary customer details accurately. Identify customer concerns and required repairs, while addressing mobility needs effectively. Preparation for Appointments: Manage bay availability for scheduled appointments and walk-in customers. Prioritize job schedule following Audi India guidelines. Coordinate technician, tool, and parts availability for efficient repair processes. Reception and Job Order Management: Retrieve and manage customer orders, aligning identified jobs accurately. Provide transparent advice on repair scope, time, and estimated costs to customers. Offer additional products and services, confirming job orders and organizing mobility solutions as needed. Repair Execution and Coordination: Liaise with insurance/leasing firms for accident/leased vehicle repairs. Monitor repair progress, obtain authorization for additional work, and ensure adherence to timelines. Quality Assurance and Vehicle Return Preparation: Ensure all requested work is completed satisfactorily, conducting final checks before vehicle return. Notify customers of any delays in repair completion and finalize invoices with consideration for warranties. Vehicle Return and Billing: Verify customer identity, explain completed work, and detail invoice charges accurately. Ensure vehicle cleanliness and readiness for customer pickup, providing guidance on future maintenance needs. Customer Satisfaction and Complaint Handling: Take ownership of customer complaints, ensuring timely resolution and delivering exceptional service. Foster strong relationships with vendors and local partners to enhance service quality. Additional Responsibilities: Adhere to all regulatory requirements and directives. Fulfill any additional duties assigned by management to support business objectives. Requirements: Bachelor’s degree in Engineering or related field. Proven experience in the automotive industry, demonstrating strong customer service skills. Proficiency in CRM software and processes is preferred. Salary Range: The salary range for this position is competitive and commensurate with experience and qualifications. Job Types: Full-time, Permanent Salary: ₹30,000.00 - ₹35,000.00 per month Contact Us at 9878492392 Benefits: Paid sick time Provident Fund Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients. Customer Relationship Manager Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. Customer Relationship Manager Requirements: A bachelor’s degree in administration or a related field. A minimum of 3 years’ experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction. Contact us at 9878492392 / [email protected] Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Customer service: 2 years (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients. Customer Relationship Manager Responsibilities: Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. Meeting with managers in the organization to plan strategically. Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these. Conducting business reviews using CRM programs. Knowing your competition and strategizing accordingly. Customer Relationship Manager Requirements: A bachelor’s degree in administration or a related field. A minimum of 3 years’ experience. Excellent interpersonal and communication skills. Proficient in all Microsoft applications. Superior product knowledge. A team player with leadership skills. Maintain a positive attitude focused on customer satisfaction. Contact us at 9878492392 / vashistkanupriya@gmail.com Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Customer service: 2 years (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person
We are looking for a parts manager with attention to detail to be responsible for managing inventory. The parts manager ensures that parts or supplies needed for production are available for workers. To be successful as a parts manager you must be highly organized. A good parts manager anticipates the needs of production workers and ensures that all materials needed for production are provided. Parts Manager Responsibilities: Monitor inventory levels. Order parts in advance. Sell manufactured parts to clients. Source new suppliers that are cheaper or have better quality parts. Plan promotions on parts that are for sale. Parts Manager Requirements: A high school qualification or equivalent. Prior experience in a relevant field such as manufacturing or the automotive industry. Attention to detail. Knowledge of inventory monitoring practices. Excellent communication and sales skills. Contact us at 9878492392 Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
Job brief We are looking for a Luxury Car Sales Trainer to design and deliver educational programs for our sales teams. Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity. Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals. Responsibilities Conduct skills gap analyses to identify areas of improvement Design training curricula within time and budget constraints Produce physical and digital educational material (e.g. videos and case studies) Onboard new salespeople Coordinate individual and team performance review sessions to discuss strengths and weaknesses Monitor sales objectives and results Collect feedback from trainees and managers about training courses Report on impact of training programs (e.g. sales achieved) Liaise with external trainers or industry professionals and organize seminars Maintain updated records of training material, curricula and costs Requirements and skills Proven work experience as a Sales Trainer or similar role Experience in a sales position is a plus Ability to manage the full training cycle, including in-person activities and web-based learning Hands-on experience with e-learning platforms Excellent organizational skills Solid communication and presentation abilities BSc degree in Education, Human Resources or relevant field Additional certification in training is a plus Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Experience: total work: 4 years (Preferred) Work Location: In person
Job brief We are looking for a Luxury Car Sales Trainer to design and deliver educational programs for our sales teams. Sales Trainer responsibilities include conducting skills gap analyses, preparing learning material and evaluating results after each training session. For this role, you will work closely with our salespeople to identify challenges they face on-the-job and recommend ways to increase productivity. Ultimately, you will help increase the overall performance of our sales teams and ensure they have the skills to achieve their goals. Responsibilities Conduct skills gap analyses to identify areas of improvement Design training curricula within time and budget constraints Produce physical and digital educational material (e.g. videos and case studies) Onboard new salespeople Coordinate individual and team performance review sessions to discuss strengths and weaknesses Monitor sales objectives and results Collect feedback from trainees and managers about training courses Report on impact of training programs (e.g. sales achieved) Liaise with external trainers or industry professionals and organize seminars Maintain updated records of training material, curricula and costs Requirements and skills Proven work experience as a Sales Trainer or similar role Experience in a sales position is a plus Ability to manage the full training cycle, including in-person activities and web-based learning Hands-on experience with e-learning platforms Excellent organizational skills Solid communication and presentation abilities BSc degree in Education, Human Resources or relevant field Additional certification in training is a plus Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Experience: total work: 4 years (Preferred) Work Location: In person
We are seeking a Luxury Car Sales Trainer to develop and implement educational programs for our sales teams. As a Sales Trainer, your main responsibilities will include conducting skills assessments, creating training materials, and evaluating the effectiveness of each training session. You will collaborate closely with our sales staff to address on-the-job challenges and enhance productivity. Your role will involve analyzing skills gaps, designing training curricula, producing educational content in various formats, onboarding new sales personnel, and facilitating performance evaluations to identify areas of improvement. Monitoring sales targets, gathering feedback from trainees and managers, and assessing the impact of training programs will be essential. Additionally, you will engage with external trainers and industry experts to arrange seminars and maintain up-to-date records of training resources. The ideal candidate should have previous experience as a Sales Trainer or in a similar role, with a background in sales being beneficial. Proficiency in managing the complete training cycle, including both in-person and online activities, is required. Hands-on experience with e-learning platforms, strong organizational skills, effective communication, and presentation abilities are essential. A Bachelor's degree in Education, Human Resources, or a related field is necessary, along with additional training certifications. This is a full-time, permanent position with day and morning shifts. The preferred candidate should have at least 4 years of total work experience. The work location is in-person.,
We are looking for a parts manager with attention to detail to be responsible for managing inventory. You will ensure that parts or supplies needed for production are available for workers. To be successful in this role, you must be highly organized and anticipate the needs of production workers. Your responsibilities will include monitoring inventory levels, ordering parts in advance, selling manufactured parts to clients, sourcing new suppliers for cost-effectiveness and quality, and planning promotions on parts for sale. To qualify for this position, you should have a high school qualification or equivalent, prior experience in a relevant field such as manufacturing or the automotive industry, attention to detail, knowledge of inventory monitoring practices, and excellent communication and sales skills. Contact us at 9878492392 for more information. This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The work schedule is during the day shift, with performance and yearly bonuses offered. The work location is in person.,