Cafe Manager

Key Responsibilities:

• Operations Management
• Oversee day-to-day café operations including opening and closing procedures.
• Ensure smooth functioning of kitchen, service, and billing areas.
• Maintain hygiene, cleanliness, and safety standards as per company and FSSAI guidelines.
• Monitor food preparation and presentation to maintain quality consistency.
• Customer Service
• Ensure excellent guest experience by maintaining prompt, friendly, and efficient service.
• Handle customer feedback, complaints, and resolve issues effectively.
• Build rapport with regular customers and promote a welcoming environment.
• Team Management
• Recruit, train, and supervise café staff including baristas, waiters, and kitchen assistants.
• Prepare staff schedules and manage attendance, discipline, and performance.
• Conduct team meetings and motivate staff to meet sales and service targets.
• Sales & Profitability
• Drive sales through promotions, upselling, and customer engagement.
• Achieve monthly revenue, cost, and profit targets.
• Control operational costs, wastage, and maintain optimum stock levels.
• Inventory & Vendor Coordination
• Monitor inventory of raw materials, beverages, packaging, and consumables.
• Coordinate with vendors and suppliers for timely procurement.
• Verify stock usage and minimize pilferage or wastage.
• Reporting & Compliance
• Maintain daily sales reports, cash reconciliation, and expense tracking.
• Ensure compliance with all company policies, local laws, and safety regulations.
• Report operational performance and feedback to Area/Operations Manager.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Leave encashment

Work Location: In person