Cafe Manager

As a Cafe Manager, your role involves overseeing daily cafe operations to ensure customer satisfaction, financial viability, and adherence to high food quality and hygiene standards. Here is a detailed breakdown of your key responsibilities: - **Staff Management**: - Recruiting, hiring, training, and supervising cafe staff. - Scheduling staff to ensure adequate coverage. - Addressing employee performance issues and providing constructive feedback. - Motivating and inspiring the team to deliver excellent customer service. - **Customer Service**: - Providing excellent customer service and addressing inquiries and complaints. - Maintaining a positive and welcoming atmosphere for customers. - Monitoring customer feedback to enhance cafe operations. - **Financial Management**: - Monitoring budgets to ensure profitability. - Managing cash flow and reconciling daily financial transactions. - Controlling operational costs and identifying revenue growth opportunities. - **Inventory Management**: - Monitoring and maintaining inventory levels. - Ordering supplies and ensuring timely deliveries. - Minimizing waste and spoilage. - **Operational Management**: - Ensuring cleanliness, organization, and safety in the cafe. - Implementing and enforcing health and safety regulations. - Managing operations during events and peak periods. - **Menu Development & Marketing**: - Suggesting new menu items based on customer preferences. - Collaborating with the marketing department to promote the cafe. - Ensuring the menu is appealing and up-to-date. Your role requires essential skills such as: - Leadership and Management - Customer Service - Financial Acumen - Problem-Solving - Teamwork - Food Safety - Communication - Organizational Skills The job type is full-time with benefits including health insurance, provident fund, and a performance bonus. The work location is in person with a rotational shift schedule.,