Posted:19 hours ago|
Platform:
On-site
Full Time
DESCRIPTION
A Bakery Customer Relationship Manager (CRM) job description involves
managing customer orders, handling inquiries across multiple channels, resolving
issues, and building customer loyalty
QUALIFICATION
A Bakery Customer Relationship Manager needs a mix of business acumen and
customer-facing skills, requiring a bachelor's degree in business or a related field, plus
experience in customer service, sales, or food/bakery management, coupled with strong
communication, leadership, problem-solving, and organizational skills
RESPONSIBILITIES
Establish and Maintain Profitable and Long-Term Relationships with Key Customers
Communicate with Customers to Identify their Demands and Requirements
Plan and Implement Strategies for Customer Satisfaction and Conflict Resolution
Evaluate the Performance of the Sales Team and Oversee Sales Activities
Respond to and Resolve Customer Complaints and Inquiries Quickly and Efficiently
Expand the Customer Base by Cross-Selling and Building Rapport
Identify New Sales Opportunities and Participate in Product Development
Ensure Customers are Satisfied Throughout and After the Sales Process
Research Industry Trends and Give Presentations to New Customers
Establish and Achieve Customer Expectations and Revenue Goals
Evaluate Feedback from Customers and Perform Business Reviews
DOLPHIN CONSULTANTS.
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