Cafe Manager

Customer Relationship Manager

DESCRIPTION

A Bakery Customer Relationship Manager (CRM) job description involves

managing customer orders, handling inquiries across multiple channels, resolving

issues, and building customer loyalty

QUALIFICATION

A Bakery Customer Relationship Manager needs a mix of business acumen and

customer-facing skills, requiring a bachelor's degree in business or a related field, plus

experience in customer service, sales, or food/bakery management, coupled with strong

communication, leadership, problem-solving, and organizational skills

RESPONSIBILITIES

Establish and Maintain Profitable and Long-Term Relationships with Key Customers

Communicate with Customers to Identify their Demands and Requirements

Plan and Implement Strategies for Customer Satisfaction and Conflict Resolution

Evaluate the Performance of the Sales Team and Oversee Sales Activities

Respond to and Resolve Customer Complaints and Inquiries Quickly and Efficiently

Expand the Customer Base by Cross-Selling and Building Rapport

Identify New Sales Opportunities and Participate in Product Development

Ensure Customers are Satisfied Throughout and After the Sales Process

Research Industry Trends and Give Presentations to New Customers

Establish and Achieve Customer Expectations and Revenue Goals

Evaluate Feedback from Customers and Perform Business Reviews