Captain

Job Description

A Restaurant Captain is responsible for managing the overall dining experience, including supervising service staff, greeting guests, taking orders, and ensuring smooth operation of the restaurant. They also handle customer complaints, resolve issues, and ensure guest satisfaction. Additionally, they may be involved in menu knowledge, inventory management, and promoting sales. Key Responsibilities: Guest Service: Greet guests, take orders, ensure food and beverages are delivered promptly and accurately, and address any guest concerns. Team Leadership: Supervise, train, and motivate waitstaff, bussers, and other service staff. Operations Management: Manage reservations, table assignments, and oversee the dining room's daily operations. Quality Control: Ensure cleanliness, maintain high standards of presentation, and adhere to safety and hygiene regulations. Guest Relations: Build relationships with guests, collect feedback, and ensure repeat business. Menu Knowledge: Possess a strong understanding of the menu, including daily specials and be able to make recommendations. Sales: Promote and upsell menu items, beverages, and specials to maximize revenue. Essential Skills: Customer Service: Excellent communication, interpersonal skills, and the ability to handle customer interactions effectively. Leadership: Strong organizational, supervisory, and motivational skills. Problem-solving: Ability to handle conflicts, resolve issues, and make quick decisions under pressure. Food and Beverage Knowledge: In-depth knowledge of the menu, food handling procedures, and beverage service standards. Teamwork: Ability to work collaboratively with other staff members. Multitasking: Ability to manage multiple tasks simultaneously. Sanitation and Hygiene: Understanding of proper food handling, hygiene, and safety procedures. In summary, a Restaurant Captain is a key role in ensuring a positive and efficient dining experience for guests, while also managing and motivating the service staff. Job Type: Full-time Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person