senior retail sales officer/ Team Leader

Company Description

RBZ Jewellers Ltd is a leading manufacturer of Antique Gold Jewellery in India, blending traditional craftsmanship with contemporary designs. Our exquisite collections, including Jadau, Meena, and Kundan, pay homage to heritage while catering to modern tastes. Specializing in both wholesale and retail markets, we also undertake job work manufacturing for top national retailers, ensuring the highest standards in quality and artistry. At RBZ Jewellers, each jewellery piece is a testament to lineage, artistic excellence, and trust.

Role Description

The Senior Retail Sales Officer / Team Leader is responsible for driving store sales performance while delivering premium customer experiences in a luxury jewelry retail environment. The role involves leading and mentoring the sales team, managing high-value customer interactions, ensuring operational excellence, and maintaining strict control over inventory, billing, and store presentation. This position serves as a bridge between frontline sales staff and store management.

Qualifications

1. Sales & Revenue Performance

• Achieve and exceed assigned individual and store sales targets on a monthly and quarterly basis.
• Increase average ticket size through effective upselling, cross-selling, and add-on sales.
• Build and maintain strong relationships with repeat and high-value customers to drive loyalty and referrals.

2. Customer Experience Excellence

• Deliver a consistent luxury retail experience aligned with brand standards.
• Provide expert guidance on jewellery selection, certifications, pricing, and after-sales policies.
• Ensure high customer satisfaction and effective handling of customer concerns or escalations.

3. Team Leadership & Development

• Lead, motivate, and monitor the performance of the sales team.
• Conduct daily briefings, product training, and on-the-job coaching sessions.
• Support team members in meeting individual KPIs and improving conversion ratios.

4. Store Operations & Compliance

• Ensure accurate billing, documentation, and POS transactions with zero discrepancies.
• Maintain strict adherence to SOPs related to inventory handling, security, and audits.
• Coordinate with store management for stock movement, replenishment, and reporting.

5. Visual Merchandising & Brand Presentation

• Maintain premium store presentation and visual merchandising standards.
• Ensure safe, organized display and proper care of high-value jewellery items.
• Support exhibitions, festive promotions, and special sales events.

6. Reporting & Process Improvement

• Track and report daily sales performance, footfall, and conversion metrics.
• Identify sales opportunities, customer trends, and operational gaps.
• Recommend process improvements to enhance efficiency and customer experience.