Front Desk Manager

Key ResponsibilitiesFront Office OperationsManager and supervise front desk executives and reception staff Ensure smooth appointment scheduling, confirmations, and follow-ups Monitor walk-ins, client flow, and waiting time management Handle escalations, complaints, and customer concerns professionally Customer ExperienceEnsure a warm, courteous, and professional welcome to all clients Maintain high service standards and brand presentation at the front desk Build long-term relationships with regular and premium clients Billing & Cash HandlingOversee billing, invoicing, and payment collections Ensure accurate cash, card, UPI, and online transaction handling Daily cash tally, reporting, and coordination with accounts team Coordination & Team SupportCoordinate with service staff, managers, and operations team Ensure service readiness and timely client servicing Support promotions, packages, memberships, and upselling initiatives Reporting & AdministrationMaintain daily sales, appointment, and client reports Monitor attendance, shift planning, and leave management Ensure SOP compliance and front desk discipline Inventory & System ManagementTrack front desk consumables and stationery Ensure CRM / ERP / booking software is updated and accurate Maintain client database and feedback records Skills & CompetenciesExcellent communication and interpersonal skills Strong organizational and multitasking abilities Customer-focused mindset with problem-solving skills Knowledge of billing systems, CRM, or salon/hotel software Leadership and team-handling capability Qualification & ExperienceGraduate preferred (Hotel Management / Business Administration is a plus) 2–5 years of experience in front office or customer service roles Experience in salon, spa, hospitality, or service industry preferred Key Performance Indicators (KPIs)Customer satisfaction & repeat visits Front desk efficiency and error-free billing Appointment utilization and conversion Team punctuality and discipline Daily reporting accuracy What We OfferGrowth opportunities Performance-based incentives Professional work environment Training and development support