Front Desk Manager

Company Description

Roorkee Institute of Technology (RIT), located in Roorkee, Uttarakhand, is among the top 4% of institutions in India, being the only AICTE-approved NAAC A++ rated institute. It offers programs in engineering, agriculture, paramedical, and management, renowned for its excellence in education and commitment to academic and professional excellence. RIT is committed to fostering innovation, encouraging research, and cultivating a dynamic environment for students and professionals alike.

Role Description

This is a full-time, on-site role for a Front Desk Manager at our campus in Roorkee. The Front Desk Manager will oversee daily operations at the reception area, including greeting visitors, managing reservations, and addressing inquiries for a positive experience. They will be responsible for ensuring customer satisfaction, maintaining efficient service standards, responding to inquiries, and coordinating front desk operations with organized and clear communication.

Qualifications

• Strong Customer Service and Customer Satisfaction skills to address guest needs and ensure a positive experience
• Proficiency in managing Receptionist Duties, including phone handling, visitor management, and scheduling
• Excellent Communication and interpersonal skills for engaging with diverse individuals
• Experience with Reservations and managing booking systems effectively
• Strong organizational and problem-solving skills to manage multiple tasks efficiently
• Proficient in using office software and familiarity with front desk operations technology
• Education in a relevant field or equivalent experience is preferred