About Persistent
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 12 of the 30 most innovative global companies, 60% of the largest banks in the US and India, and numerous innovators across the healthcare ecosystem.Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $1,409.1M revenue in FY25, delivering 18.8% Y-o-Y growth. Our 23,900+ global team members, located in 19 countries, have been instrumental in helping the market leaders transform their industries. We are also pleased to share that Persistent won in four categories at the prestigious 2024 ISG Star of Excellence™ Awards , including the Overall Award based on the voice of the customer. We were included in the Dow Jones Sustainability World Index, setting high standards in sustainability and corporate responsibility. We were awarded for our state-of-the-art learning and development initiatives at the 16th TISS LeapVault CLO Awards. In addition, we were cited as the fastest-growing IT services brand in the 2024 Brand Finance India 100 Report. Throughout our market-leading growth, we’ve maintained a strong employee satisfaction score of 8.2/10.
About Position
We are seeking an experienced Technical Support Lead to oversee and enhance the performance of our Linux/Unix-based systems. This role involves managing a team of technical support engineers, ensuring the seamless operation of our infrastructure, and providing expert-level support for complex technical issues.
- Role: Technical Support Engineer
- Location: Pune, Nagpur, Kochi, Indore, Hyderabad
- Experience: 5-8 Years
- Job Type: Full Time Employment
What You'll Do
- Provide support for IBM Netezza environments, focusing on the Linux and Networking layers.
- Perform system administration tasks such as patching, kernel tuning, disk management, service monitoring, and resource optimization.
- Manage and troubleshoot network configurations – including VLANs, NIC bonding, SSL certificates, firewall rules, and DNS/host entries.
- Collaborate with hardware teams to support critical component replacements (CPU, memory, planar board, NICs, etc.) with appropriate downtime planning.
- Coordinate with database, application for incident resolution, root cause analysis (RCA), and change implementation.
- Ensure system health, availability, and compliance across multiple customer environments, maintaining high uptime and performance standards.
- Document all operational procedures, configuration changes, incident logs, and environment-specific runbooks.
- Participate in on-call rotations, shift handovers, and escalation bridges with customers across global time zones.
- Contribute to continuous improvement of monitoring, alerting mechanisms, and system recovery procedures.
- Must have working experience or strong understanding of SQL, and hands-on exposure to at least one relational database platform such as MS SQL, Oracle, or Db2.
Expertise You'll Bring
- Strong experience in Linux/Unix Administration and Networking is mandatory, along with flexibility to work in a 24x7 rotational shift environment, including weekends.
- RHCE (version 7 or 8) certification, Linux scripting skills, and prior experience working with database platforms.
- 2–5 years of hands-on experience in enterprise Linux/Unix system administration and core networking.
- Prior exposure to cloud-hosted database appliances or hybrid/on-prem Netezza environments is a strong plus.
- Experience in supporting global customers, especially in US and European regions.
- Solid understanding of data center operations, with the ability to manage infrastructure changes and emergency troubleshooting remotely.
- Demonstrated ability to work under pressure and effectively prioritize issues in a 24x7 mission-critical environment.
- Strong verbal and written communication skills and the ability to work collaboratively across teams and time zones.
- Skill1 Linux/Unix Administration (RHEL 7 & 8)
- Skill2 Networking (VLANs, bonding, host file configuration, NICs, SSL, etc.)
- Skill3 Containerization experience (Docker and/or Kubernetes)
Benefits
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a value-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry’s best
Let’s unleash your full potential at Persistent
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
