Technical Support Engineer

Role & responsibilities

• 365x24x7 monitoring and IT operation support of the server hardware and operating systems.
• Operating System (AIX, Windows, Linux, VMware) L1 administration and monitoring, Log
  collection and Analysis.
• Hardware issues fixing and OEM/CAMC vendor coordination.
• Installation and Re-installation of the server and Desktop and other hardware in the event of system crash/failures.
  
• Backup / Restore Operations (Manual /Automated)
  Facilitate required support infrastructure for hosted applicationTroubleshooting day to day IT issues on web services, mail services, applications software,
• Application Monitoring and Backend services Mail, messaging
  
• desktop/server relationship issues and overall aspects of IT environment.
  Establishing, updating and maintaining DR servers ers for various critical servers (PLM, Mail,)The support engineers deployed as part of the contract may require towork in ADA Campuses
• Temp clearance, Housekeeping and Reboot the servers as per the operation manuals
  Starting of Databases, ApplicationsVerification of working of PLM ApplicationsChecking Campus Network AvailabilityChecking external network links (P2P, dedicated, ISP Links)Checking the DRONA ConnectivityPeriodical Monitoring of Server HealthPeriodic Monitoring of Network HealthPerforming Data Restore OperationsPerfuming the on-demand backups for failed schedulesControlled File Transfer Activities from Internet to Intranet vice VersaPerforming the operations related to Peripherals.Backup Media Management