444 Software Support Jobs

You should have 6 to 8 years of professional experience in software support at an enterprise level. As an experienced engineer, you must possess strong technical expertise, be ownership-driven, and have a focus on strong code quality. A Bachelors degree in Computer Science, Engineering, or a related IT field is essential for this role. Your responsibilities will include designing, developing, and architecting new and current systems. You will be participating in enterprise architecture reviews to provide recommendations aligning POS systems for optimized IT investments. As a technical lead, you will work on medium to large complex projects and feature enhancements. Collaboration with various teams such as Product Management, Project Management, Business, and User Experience teams to identify and prioritize initiatives will be a key aspect of your role. Your expertise in troubleshooting issues, performance tuning, and identifying opportunities for seamless integrations across systems will be crucial. You will be involved in evaluating new tools, technologies, and processes to improve speed, efficiency, and scalability. Monitoring server and application performance using tools like NewRelic, CloudWatch, and Sumologic will also be part of your responsibilities. Providing coaching and technical guidance to Software Engineers at different levels of experience is also expected from you. GlobalLogic offers a culture of caring where people come first. You will experience an inclusive culture of acceptance and belonging, build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Continuous learning and development opportunities will be provided to help you grow personally and professionally. Interesting and meaningful work awaits you at GlobalLogic, where you will have the chance to work on impactful projects. You will engage your curiosity and problem-solving skills to help clients reimagine possibilities and bring new solutions to market. The organization believes in the importance of balance and flexibility to help you achieve a harmonious work-life balance. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for creating innovative digital products and experiences. Collaborating with clients to transform businesses and redefine industries through intelligent products and services is at the core of GlobalLogic's mission.,

The job involves giving training on ERP to the team, preparing POC & SOP documents for ERP, and coordinating with the software company regarding requirements, changes, and updates. You will be responsible for cross-checking the updates and changes with our requirements. Additionally, you will manage computer systems, networks, and security, as well as coordinate with operations and other departments for the resolution of the ERP system. Coordinating hardware and software deployments and protecting sensitive information and crucial system data will also be part of your responsibilities. Managing applications and their security, providing software-related support to staff and branches, and resolving issues via email and phone are key tasks. You will also conduct software training for various staff and branches. This is a full-time position with benefits including health insurance and provident fund. The schedule is a day shift with a yearly bonus. The preferred education requirement is a Diploma, and a minimum of 2 years of total work experience is required. The work location is in person.,

SMG InfoTech is looking for Software Support Engineer to join our dynamic team and embark on a rewarding career journey The Software Support Engineer is a key member of the technical support team, responsible for assisting customers or clients with technical issues related to software products or applications This role involves diagnosing problems, providing solutions, and ensuring a positive customer support experience Key Responsibilities:Customer Support: Respond to customer inquiries and technical issues via phone, email, or chat, providing prompt and effective assistance Issue Diagnosis: Analyze and troubleshoot software-related problems reported by customers, identifying root causes and potential solutions Problem Resolution: Provide step-by-step guidance and instructions to customers to help them resolve technical issues with software products Documentation: Maintain detailed records of customer interactions, including issues, resolutions, and follow-up actions taken Escalation: Escalate complex or unresolved technical issues to higher-level support or development teams and follow up on progress Product Knowledge: Stay updated on software products, new features, and updates to provide accurate information and support Feedback: Collect and summarize customer feedback, making recommendations for product improvements or enhancements Knowledge Sharing: Share knowledge and solutions with team members to improve overall support efficiency Training: Assist in creating and updating customer support documentation, knowledge base articles, and training materials Quality Assurance: Ensure that customer support meets or exceeds service level agreements (SLAs) and maintains high levels of customer satisfaction

Warm Greetings from Rivera Manpower Services, Hiring: Technical Support Associate Microsoft Products Location: Bangalore Shift: US Shifts (Night) CTC: As per industry standards Experience: Minimum 2 years in technical support (voice) Joining: Immediate Joiners Only Eligibility: Graduate / Undergraduate with 2+ years of technical support voice process experience Strong command of English communication skills Excellent troubleshooting skills in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.) Roles & Responsibilities: Provide voice-based technical support to global customers using Microsoft products Troubleshoot issues related to: Windows OS Office 365 / Outlook Drivers, printers, hardware peripherals System performance and connectivity Guide customers step-by-step to resolve technical issues Maintain AHT , First Call Resolution , and CSAT targets Document all interactions accurately in ticketing systems Escalate complex issues to higher-level support if required Call and Book Your Interview Slots: / 7829336202 / 7829336034 /8884777961

Roles and Responsibilities Collaborate with team members to identify root causes of recurring issues and implement solutions. Perform routine maintenance tasks such as patching, updating firmware, and monitoring system performance.

Seeking Fresher's Graduate 2020-2025 (All Trade) passing for Technical Support Job Basic knowledge of computing hardware, software and networking required Salary Offered: 25,000 Rs Apply now ! Dial to HR: Sania - 9279700716 Neha - 9905338159 Required Candidate profile Problem-Solving and Analytical Skill Communication and Soft Skill Min 50 % passing in all academic.

Seeking Service Desk Analyst for support, troubleshooting, and customer service. Good understanding & problem-solving skills required. Basic knowledge of Computing, Networking Required Dial HR Recruiter: Puja - 9065410298 Gulnaz - 9334062188 Required Candidate profile Graduation in any trade with basic communication skill English. Min 50 % passing in all academic. Problem-Solving and Analytical Skills Required Communication and Soft skill Required Apply now!

You are a skilled and proactive IT Systems Administrator responsible for managing all office IT-related tasks, including server management, network security, office hardware, and backups, while also supporting the ArcGIS Enterprise environment. Your hands-on experience in IT infrastructure, firewall administration, network configuration, and ensuring the reliability and security of all systems are crucial for this role. Your key responsibilities include administering and maintaining servers, monitoring, troubleshooting, and performance tuning. You will manage firewalls, routers, switches, and ensure a secure and reliable network infrastructure. Implementing and monitoring SSL certificates for network security and encrypted communications is also part of your role. You will maintain and update security protocols to protect the network and systems against vulnerabilities, manage firewalls, intrusion detection, and prevention systems, and monitor for security breaches while implementing measures to prevent unauthorized access. Providing technical support for office hardware, managing software licenses, updates, and installations for all office computers, supporting and maintaining VPN and remote access systems for employees, and maintaining an inventory of hardware and software assets are essential tasks. You will assist with IT procurement and vendor management for hardware and software needs. Your responsibilities also include implementing and managing regular backups of all critical systems, including servers and network configurations, and developing and maintaining disaster recovery plans to ensure minimal downtime in case of system failure. Documenting IT policies, procedures, and network configurations for future reference, as well as generating reports on system performance, security incidents, and backup status are important aspects of this role. You should have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 3+ years of experience in IT system administration, including server management, networking, and security. Proficiency in administering ArcGIS Enterprise, firewall administration, VPN management, network security, backup, and disaster recovery solutions is required. Strong troubleshooting skills and the ability to work under pressure are essential. Preferred skills include familiarity with cloud computing environments, virtualization technologies, strong communication, documentation skills, and the ability to work independently and in a team setting. This role offers the opportunity to be a critical part of the IT infrastructure, ensuring smooth, secure, and efficient system operations. If you are an experienced IT Systems Administrator seeking a dynamic environment to grow and apply your expertise, we encourage you to apply.,

Roles and Responsibilities Customer Support Executive / BPO / Call Center / Fresher / CCE JOB (Domestic & International BPO) Profile -CCE 15k -35k Desired Candidate Profile Graduate & Undergraduate Fresher & BPO Exp. both WhatsApp number 9781021114 Call 9988350971 9988353971 7508062612 01725000971 Perks and Benefits Good Incentive and Cab Facility

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 99446 21529 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 9384092996 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Job Title: VIP Support Engineer Experience: 3+ Years Salary: 26,000/month Location: BKC, Mumbai Job Type: Full-Time Job Summary: We are hiring a VIP Support Engineer with at least 3 years of experience in IT support. You will be responsible for resolving technical issues for senior executives, ensuring fast and professional service. Responsibilities: Support VIP users with hardware, software, and network issues Troubleshoot Windows OS, Microsoft Office, Intune, and basic networking Provide quick and clear communication Keep records of issues and solutions Coordinate with other IT teams as needed Requirements: Graduate with 3+ years of IT support experience Good written and verbal communication Knowledge of Windows OS, Office tools, Intune, basic networking Must have relevant IT certification Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

We are looking for a highly skilled and experienced Product Success Engineer/ Application Support - Software Support to join our team at AQM Technologies Pvt Ltd, located in Mumbai - HQ. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize product requirements. Develop and implement software solutions to meet customer needs and improve product success. Provide technical support and training to customers on the use of our software products. Analyze customer feedback and suggest improvements to enhance product satisfaction. Work closely with the development team to resolve issues and improve overall product quality. Develop and maintain documentation of software applications and user manuals. Job Requirements Strong understanding of software development principles and methodologies. Excellent communication and problem-solving skills. Ability to work effectively in a team environment and collaborate with stakeholders. Strong analytical and troubleshooting skills. Experience with software testing and quality assurance. Familiarity with industry-standard software development tools and technologies.

5+ years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products. Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience. Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI. Hands on Experience in leveraging CICD azure pipelines. Strong analytical skills to be able to manage complex problems using a number of techniques. Exposure to public cloud technology services/stack in AWS & Azure. Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment. Manage and track end-to-end system issues through resolution. Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times. Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues. Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues. Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc. Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams. Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution. Review, analyze and monitor various daily performance reports and communicate to management. Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP). Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries. Liaises with Senior Leadership on project, operational, compliance and risk governance. Excellent problem-solving skills, with a demonstrated ability to identify and solve issues. Perform under minimal supervision and peer accountability on complex assignments.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Java Standard Edition Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Java Standard Edition.- Strong understanding of software debugging techniques.- Experience in troubleshooting complex software issues.- Knowledge of database management systems.- Hands-on experience with software deployment processes. Additional Information:- The candidate should have a minimum of 12 years of experience in Java Standard Edition.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Red Hat OS Administration Good to have skills : Microsoft Azure IaaS, Infrastructure AutomationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support across server and network areas. Key Responsibilities:A:Monitoring various hardware issues, ie CPU failure, CPU Fan Failure, Memory Module failure, RAID failure, etc B:Experience in Managing and Monitoring VMs, Storage and switches C:Managing VM lifecycle from Build to Decommission D:Managing OS native services NTP, DNS, LDAP, JSCAPE, Satellite, EPA E:Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and project/operational requirements E:Experience in Linux OS installation, Software and Patch management. Technical Experience:A:Should have strong Redhat Linux administration B:Administering Linux patching tools like Redhat Satellite C:Administering Centralized user authentication setup for software like Redhat directory server/Open LDAP D:Experience in Linux OS installation, Software and Patch management E:Basic Scripting Knowledge, Shell Ansible F:Should know how to debug/troubleshoot CPU, Memory, and disk issues G:Good understanding of Backup Storage H:Experience in Remote Server Management using DRAC I:Managing Linux I:Should have good understanding of Networking aspects, i.e. TCP/IP stack, troubleshooting routing and networking connectivity issue. J:Good knowledge about the Linux system files, boot process and Run levels. K:Experience in Remote Server Management using DRAC. Professional AttributesA:Ability to work independently to manage large group of resources B:Ability to manage the details of compliance with policies, standards and industry frameworks C:Be able to work under pressure in a challenging environment Educational Qualification:UG:BCA in Computers, BSc in Any Specialization, BTech/BE in Any Specialization Additional Information:Should be comfortable working in 24x7 regime with on-call support Qualification 15 years full time education

Global Customer Support - Intern | Pune | 11 Months Internship | This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations You've got what it takes if you have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) #LI-Onsite Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop)

Active Directory | Technical Support | 8 LPA || O365 | DNS | DHCP Hiring For Commercial Business B2B Process Grad/UG 1 year exp into International BPO Tech Support On Papers can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon / Pune / Bangalore Immediate joiners only Job description Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Excellent English Communication mandate* Salary : 30% hike, upto 8 LPA Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

Key Responsibilities Provide first and second-level technical support to B2B clients via chat, email, and phone. Assist clients in navigating and effectively utilizing the BTA travel platform. Identify, diagnose, and resolve technical issues; escalate complex cases to senior teams when necessary. Track and document all support interactions using ticketing systems like Zendesk or Freshdesk. Liaise with development and product teams to report bugs and suggest improvements. Maintain and regularly update support documentation, FAQs, and training materials. Monitor system performance and proactively identify potential client-impacting issues. Deliver client training sessions and product walkthroughs when required. Ensure client communication is clear, timely, and solution-oriented. Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 13 years of experience in technical support or a similar customer-facing technical role. Strong analytical, problem-solving, and communication skills. Proficiency in handling web-based applications and portals. Knowledge of troubleshooting web technologies (HTML, browser settings, network issues). Familiarity with CRM and ticketing tools like Zendesk, Freshdesk, or Jira. Ability to prioritize and manage multiple client issues in a fast-paced environment. Customer-first mindset with excellent interpersonal and conflict-resolution skills. Preferred Skills Experience in the travel tech or online booking domain (e.g., GDS, APIs, travel CRMs). Knowledge of software debugging tools or browser developer tools. Understanding of API error responses and system logs. Basic SQL or database query skills. What We Offer Competitive salary with performance-based growth opportunities. Structured onboarding and training programs. Exposure to global travel technology systems and platforms. Collaborative and growth-driven work environment. Opportunity to work with an innovative, tech-forward company in the travel industry. Ready to be a part of our journey? Send your resume and cover letter to hr.india@tripbrandsgroup.com Contact: 7736455581

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)10+2 or Bachelor s degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with Bachelor s degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

Department Service Operations Employment Type Permanent - Full Time Location Pune, India Workplace type Onsite Key Responsibilities About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europes largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.

Role & responsibilities Hardware & Software Maintenance Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. • Daily Log & Inventory Management Maintain and update logs of IT assets, service calls, software licenses, and consumables. • Network and Connectivity Support Troubleshoot internet and LAN issues, perform basic networking tasks like LAN cable crimping, testing, and switch/router installation. • IT Peripherals & Accessories Management Maintain and issue IT peripherals (keyboard, mouse, USB devices) with inventory tracking. • Meeting & System Setup Provide tech setup and support during meetings, presentations, and system upgrades. • Coordination with Digital Strategy Team Assist with backups, storage support, and content transfer for digital campaigns. • Warranty, AMC & Vendor Coordination Monitor IT equipment warranties and AMC schedules, coordinate timely service and replacements. • IT Documentation Record configuration details, licensing data, update logs, and installation records regularly. Preferred candidate profile We are looking for a dedicated and technically skilled IT Executive to manage daily IT support, hardware/software maintenance, and coordinate IT needs across departments. The role also requires hands-on experience in basic networking tasks such as LAN crimping and cable testing to ensure robust connectivity and infrastructure support. Key Skills Required: • Strong knowledge in system and hardware troubleshooting • Basic Networking, Crimping, and LAN Cable Testing Skills • Familiar with MS Windows, Office, and basic IP configuration • Organized, responsive, and problem-solving mindset • Good coordination and communication abilities What We Offer: • Competitive salary • Professional growth opportunities • Friendly and supportive team culture How to Apply: Send your updated resume to hr@spacedraft.in with the subject line: Application for IT Executive SpaceDraft”

Responsibilities Responsible for providing technical software support to customers in the areas of SDx/ SmartPlant Foundation and related applications. With proper guidance, Responsible for communicating with Customers regularly and manage their expectations for the various issues raised by them. Responsible to up to date in smart plant technologies and guide customer in right direction Responsible to investigate the root cause for the issues raised by customers and provide solution/ workaround Responsible for raising AZDO items for software bugs Responsible for testing any fixes provided by development team Skills Required: Good logical and analytical skills Good reasoning skills Good communication skills Good problem-solving skills Effective in a team environment as well as working independently Education / Qualifications B.Tech/ M.Tech in Mechanical Engineering

We are seeking a highly skilled and motivated software Implementation Engineer to join our team. As an Implementation Engineer, you will play a crucial role in the successful deployment of our products and solutions, ensuring they meet the specific needs and requirements of our clients. You will collaborate with cross-functional teams, including sales, development, and customer support, to deliver high-quality implementations that drive customer satisfaction and business growth. Key Responsibilities: Solution Implementation: Lead the end-to-end implementation of our products and solutions for clients, ensuring they are configured and integrated to meet the client's unique needs. Client Engagement: Establish and maintain strong relationships with clients, acting as a trusted advisor throughout the implementation process. Communicate effectively to manage expectations and ensure client satisfaction. Requirements Analysis: Work closely with clients to understand their business processes, goals, and technical requirements. Translate client requirements into actionable implementation plans. Technical Expertise: Utilize your deep technical knowledge to configure and customize our products and solutions to align with client needs. Troubleshoot technical issues that may arise during implementation. Documentation: Create detailed documentation of implementation plans, configuration settings, and best practices. Provide training and knowledge transfer to clients as needed. Quality Assurance : Perform thorough testing and quality assurance to ensure that implementations meet quality standards and functional requirements. Humanware is a dynamic and innovative technology company dedicated to providing cutting-edge solutions to our clients. We specialize in the HRMS domain and a core IT company. as Humanware we are committed to delivering exceptional value through our products and services.