Technical Support Engineer

About the Company:

Founded in 2018, Picky Assist is a leading product-based company with offices in the USA and India. We offer a ready-to-use, no/low-code, 100% modular software platform that enables customers worldwide to build innovative and scalable solutions without writing a single line of code. Our platform supports a wide range of applications, including Vertical-Specific Conversational CRM, AI Chatbots, Business Analytics, Payment Automation, Commerce Automation, and Connectors, all with record turnaround time (TAT) and without the need for developers.

With over 2,000 paying customers across 80+ countries, we are experiencing a rapid growth of 200% month over month. We are now expanding our team and hiring for our Trivandrum, India, branch. For more details about our products and services, visit

Job Summary:

We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution. This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.

Responsibilities include building no-code CRM modules, workflows, chatbots, automations, and connectors, as well as integrating our platform with third-party software through APIs using our visual builders. This job does not require extensive programming, as most tasks involve software development using our no/low-code module platform.

Key Responsibilities:

• Identifying customers' requirements and onboarding customers with our no-code software.
• Integration with 3rd party software using our no code API & Webhook builders/
• Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
• Develop and sustain strong customer relationships to enhance satisfaction.
• Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
• Provided technical support and guidance on software features and functionalities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
• Minimise the Churn ratio by providing high-quality customer support and experience

Qualifications:

Bachelor’s degree in IT, Computer Science.

• Strong logical reasoning skills with the attitude to get this done
• Basic understanding of any programming language
• Strong background in software project management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments.
• Should be a proactive communicator

Experience Required:

Minimum of 1-3 years of relevant experience as a technical support or freshers with a thorough understanding of software development can also apply.

How to Apply

Send your CV to or WhatsApp

Job Type: Full-time

Pay: ₹240,000.00 - ₹480,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Poojappura, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you currently working,If yes what is the notice period with current company?
• Have you handled international clients,if yes which all countries?
• Have you got hands on experience working with API integrations and related activities,if yes for how many years?

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Preferred)

Language:

• English (Required)
• Any additional languages (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person