Technical Support Engineer

Roles and Responsibilities:

• Desktop level Hardware and software installation and configuration
• Basic Networking ( understand the Cabling and configure a network)
• Application knowledge (MS Office, Adobe, Antivirus, product-based applications, etc.)
• Basic server Knowledge
• Install, configure, and maintain the client systems and software.
• Provide software training to clients, resolve their queries, and troubleshooting.
• Good command in English speaking and writing.
• Provide product support to customers via the telephone and/or Internet (e.g., instant message, email).
• Assess the nature of product or service issues and resolve support problems.
• Maintain a log of product issues and conveys customer feedback to internal staff.
• Interact with customers to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to training lower-level support on how to properly address customer or product problems.
• Communicate with the product vendors to improve on the current design or to identify possible problems with the design.
• Stay abreast of current technology in products, design changes, and new products offered.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical Support Occupations: 1 year (Preferred)
• total work: 2 years (Preferred)

Shift availability:

• Night Shift (Preferred)