Shukla information solutions

Roles and Responsibilities: Desktop level Hardware and software installation and configuration Basic Networking ( understand the Cabling and configure a network) Application knowledge (MS Office, Adobe, Antivirus, product-based applications, etc.) Basic server Knowledge Install, configure, and maintain the client systems and software. Provide software training to clients, resolve their queries, and troubleshooting. Good command in English speaking and writing. Provide product support to customers via the telephone and/or Internet (e.g., instant message, email). Assess the nature of product or service issues and resolve support problems. Maintain a log of product issues and conveys customer feedback to internal staff. Interact with customers to help troubleshoot and resolve complex product problems or issues. Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements. Track and document inbound support requests and ensure proper notation of customer problems or issues. Document problems and solutions to training lower-level support on how to properly address customer or product problems. Communicate with the product vendors to improve on the current design or to identify possible problems with the design. Stay abreast of current technology in products, design changes, and new products offered. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Ability to commute/relocate: Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Experience: Technical Support Occupations: 1 year (Preferred) total work: 2 years (Preferred) Shift availability: Night Shift (Preferred)