Jobs
Interviews
Achnet logo

Technical Support Engineer

4 - 9 years

6 - 11 Lacs

hyderabad

Posted:2 hours ago| Platform: Naukri logo

Apply

Skills Required

bpo san ticketing computer hardware networking dns http talent management sla management dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description


Technical Support Engineer
yesterday
CGS BPO
or to apply!
DESCRIPTION
Greetings from CGS!
We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
Job Details:
  • Position: Associate Technical Support Engineer
  • Process: International Voice Process

  • Experience

    : Freshers to 4 years (All are welcome to apply!)
  • Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)
Work Schedule:
  • Training Period: 6 days/week
  • Post-Training: 5 days/week (Rotational two off)
  • Work Location: Hi-Tech City, Hyderabad (Work from Office)
  • Education: Undergraduates are also eligible
Requirements:
  • Excellent communication skills (Fluency in English).
  • Basic knowledge of computer hardware and troubleshooting.
  • Strong customer focus and problem-solving ability.
  • Immediate joiners only.
  • No leaves allowed during training.
Key Skills:
  • OS troubleshooting (Windows XP, 8, 10)
  • Hardware and network troubleshooting
  • Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
  • Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
  • SLA management and ticketing
Interview Process (6 Rounds):
1. Initial Screening
2. Written Assessment
3. Technical Round
4. HR Discussion
Job Role Highlights:
  • Assist North American customers with hardware, software, and networking issues via voice support.
  • Troubleshoot technical issues using provided tools and escalate as needed.
  • Ensure customer satisfaction by responding promptly and resolving issues effectively.
  • Adhere to SLAs and maintain KPIs.
Don t miss this opportunity to work in a thriving environment! Share your profiles and join us in creating an impactful experience for our customers.
For further details or to apply, contact us today!
QUALIFICATIONS
Must Have Skills
  • Network troubleshooting
  • Communication skills
  • Customer focus
Minimum Education Level
No Education Requirement
Years of Experience
0-4 years
ADDITIONAL INFORMATION
Work Type: FullTime
Location: Hi-Tech City, Hyderabad
Job ID: Cgs Bp-Rec-BC6ABD
or to apply!
  • 3130 Crow Canyon Pl,
    Ste 205, San Ramon, CA 94583
  • Copyright 2025 ACHNET Inc. All rights reserved.
Product
Services
Company
More

More Jobs at Achnet

Software Developer Intern

Bengaluru

Experience: Not specified

|

Salary: Not disclosed

Java Developer

Hyderabad

4 - 7 yrs
|

INR 6 - 10 Lacs

Dotnet Developer

Ballia

3 - 7 yrs
|

INR 4 - 8 Lacs

React Developer

Ballia

3 - 7 yrs
|

INR 4 - 8 Lacs

Admins and Editors

Bengaluru

3 - 8 yrs
|

INR 9 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Achnet logo
Achnet

Technology

Silicon Valley

RecommendedJobs for You

Achnet logo

Technical Support Engineer

Achnet

hyderabad

Maitreyee It Services logo

Technical Support Engineer

Maitreyee It Services

pune

Technical Support Engineer

Aspect Software

india

i4s infra security solution private limited logo

Technical Support Engineer

i4s infra security solution private limited

dadri, uttar pradesh, india

Technical Support Engineer

Shukla information solutions

ahmedabad, gujarat

PYXIDIA TECHLAB logo

Technical Support Engineer

PYXIDIA TECHLAB

navi mumbai, maharashtra, india

Allot logo

Technical Support Engineer

Allot

navi mumbai, maharashtra

Jekson Vision logo

Technical Support Engineer

Jekson Vision

ahmedabad

Technical Support Engineer

Linways Technologies Pvt Ltd

bengaluru, karnataka

Lepide logo

Technical Support Engineer

Lepide

noida, uttar pradesh, india