Technical Support Engineer

As a Technical Support Engineer at Allot, you will be responsible for providing support to Communication Service Providers clients in the APAC & EMEA region. You will have the opportunity to work with the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions provider for Tier1 global telcos. Your main responsibilities will include: - Handling 1st and 2nd level support cases professionally and independently via CRM, phone, and email. - Providing excellent, dedicated, and proactive support service. - Performing deep problem investigation into system logs and behavior. - Offering technical guidance and solutions to customers and partners, including problem reproduction and lab simulations. - Collaborating with higher tier support teams and traveling to customer sites as required. - Maintaining direct contact with key customers in the APAC & EMEA region to ensure customer satisfaction and success. To excel in this role, you should possess the following qualifications: - 4-5 years of experience in relevant positions. - Strong knowledge of Linux system operation & troubleshooting. - Excellent troubleshooting techniques to analyze and validate issues. - Hands-on working knowledge of TCP/IP networks, packet-sniffing, traffic generation, and lab simulations. - Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware, content/URL filtering, and DNS Security. - Experience in customer care using CRM systems. - Ideally, experience with Microservices, Containers, and Kubernetes. - Graduate/Diploma in Computer Science/Electrical/Electronic Engineering. Advantages for this role include: - Knowledge in database SQL querying and database administration. - Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. - Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow, and sniffing. - Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure, etc. - Experience working directly with ISPs, mobile operators, cable operators. If you are interested in joining the team at Allot and possess the required qualifications, please share your resume in English. Thank you for considering this opportunity!,