We seek a skilled Technical Support Specialist to join our team and provide exceptional technical assistance to our customers and internal users. This role combines technical expertise with strong customer service skills to resolve issues efficiently and maintain high user satisfaction. Key Responsibilities Serve as the primary point of contact for technical support inquiries via phone, email, and ticketing system Diagnose and resolve software, hardware, and network-related issues through remote troubleshooting Document all support interactions and maintain detailed records of solutions in our knowledge base Escalate complex technical issues to appropriate teams while ensuring proper follow-up Monitor system performance and proactively identify potential technical problems Assist in creating and updating technical documentation and user guides Participate in on-call rotation to provide after-hours support as needed Conduct basic training sessions for users on common technical procedures and best practices Required Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field 2+ years of technical support experience in a professional environment Strong knowledge of Windows, Linux, and Mac operating systems Proficiency in remote troubleshooting techniques and tools Experience with ticketing systems and IT service management platforms Excellent problem-solving and analytical skills Strong written and verbal communication abilities Customer-focused mindset with patience and empathy Preferred Qualifications Relevant technical certifications (CompTIA A+, Network+, etc.) Experience with cloud services (AWS, Azure, or GCP) Knowledge of networking concepts and protocols Familiarity with scripting languages (Python, PowerShell, or Bash) Experience in a SaaS environment Multilingual capabilities Technical Skills Desktop/laptop hardware and software troubleshooting Network connectivity and configuration Remote support tools and technologies Microsoft Office 365 administration Basic database management Security best practices and compliance Soft Skills Excellent customer service orientation Strong time management and prioritization abilities Team collaboration and communication Ability to explain technical concepts to non-technical users Adaptability and quick learning capacity Stress management and working under pressure Working Conditions Full-time position with flexible scheduling options It may require occasional evening and weekend work A hybrid work environment with both remote and on-site options Fast-paced environment with multiple concurrent tasks Hiring across all shifts Benefits Competitive salary package Health insurance Professional development opportunities and certification reimbursement Paid time off and holidays Wellness programs Career Growth Opportunities for advancement to Senior Technical Support Specialist Potential paths to System Administration or Technical Team Lead roles Regular performance reviews and skill development planning Mentorship programs and internal training opportunities Company Culture We foster an inclusive, collaborative environment where continuous learning is encouraged and innovation is valued. Our technical support team is crucial in maintaining customer satisfaction and driving company success. We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

Experience Required: 1-3 years We are looking for a talented candidate to join LENS as a User Interface Designer. We are looking for a candidate with the following skills and experience: Responsibilities Optimize existing user interface designs. Communicate with clients to understand their business goals and objectives. Create prototypes for new product ideas and test them before scaling. Information architecture: Organizing pages and information within a website or app so that it is navigable and accessible Prototypes: Building simplified versions of a working feature or product to investigate problems and validate solutions Research: Collecting and analyzing inputs such as behavioral data and customer feedback Visual design: Understanding how elements like colors, font, images, and layout impact user experience Wireframes: Designing blueprints that demonstrate how a solution works before displaying how it will look Testing: Examining whether solutions are working as intended. Requirements: Bachelor’s degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study. Proficient in Adobe Photoshop, Adobe XD, Sketch, Invision Studio, Axure, Figma, and Balasamiq. Proficient in visual design and wireframing tools. Experience with Design Systems, theming CSS frameworks(Bootstrap, Foundation) Pay is competitive as per the market standards. Show more Show less

We are seeking a skilled and experienced Cloud DevOps Engineer to join our dynamic team. The ideal candidate will have a strong background in Amazon Web Services (AWS) , with expertise in managing and optimizing cloud infrastructure. You will be responsible for implementing secure, scalable, and highly available solutions using AWS services, CI/CD pipelines, and automation tools. Key Responsibilities Design, deploy, and manage scalable cloud infrastructure using AWS services, including Elastic Load Balancers (ELB) and Application Load Balancers (ALB) . Configure and manage SSL routing and certificate management for secure application deployment. Develop and maintain infrastructure as code using tools like Terraform or CloudFormation . Create and manage CI/CD pipelines using Jenkins to automate build, test, and deployment processes. Monitor and troubleshoot production issues, ensuring high availability and performance of applications. Write and maintain scripts in Python or C++ to automate infrastructure tasks and improve operational efficiency. Collaborate with development and operations teams to ensure seamless integration and deployment of applications. Experience: 2–5 years of experience in Cloud and DevOps roles. Proficient in Amazon Web Services (AWS) , including ELB , ALB , and related cloud infrastructure. Strong experience with SSL routing and certificate management for secure application communication. Hands-on experience in Jenkins for building and managing CI/CD pipelines. Proficiency in Python or C++ for automation and infrastructure scripting. Experience with infrastructure as code (e.g., Terraform , CloudFormation ). Solid understanding of containerisation and orchestration (e.g., Docker , Kubernetes ) is a plus. Preferred Skills: Knowledge of monitoring tools like Prometheus and Grafana . Familiarity with logging tools such as ELK Stack . Experience with security best practices and compliance in cloud environments. Why Join us? Opportunity to work with cutting-edge cloud technologies and tools. Collaborative work environment with growth and learning opportunities. Competitive compensation and benefits package. Show more Show less

Experience: 4+ years Requirements: Excellent knowledge of computer vision concepts, including but not limited to Image Classification, Object Detection, and Semantic Segmentation, developed using state-of-the-art deep learning algorithms. Hands-on experience developing efficient and real-time convolutional neural network (CNN) models for computer vision tasks. Strong proficiency in at least one of the deep learning frameworks, such as PyTorch, TensorFlow, or Caffe, with the ability to apply them to computer vision problems. Quick prototyping skills in Python and coding and debugging proficiency in C++. Good communication and collaboration skills to work effectively in a team and communicate complex technical concepts. Qualifications: A Ph.D. degree (including candidates at various stages of their Ph.D., such as thesis submission, thesis submitted, degree awaited, synopsis seminar completed, defense completed) in Deep Learning with hands-on coding skills and a passion for an industrial career will be preferred. Master's or Bachelor's degree with thorough industrial work experience in developing computer vision applications using deep learning. Postgraduates or Undergraduates with a strong academic background in Deep Learning, Computer Vision, or related fields, and demonstrated coding skills, are also encouraged to apply. Preferred: Publications in top-tier computer vision conferences like CVPR, ICCV, ECCV, or major AI conferences like NeurIPS. Knowledge of computer vision libraries and tools, including OpenCV and DLib, and a solid understanding of image processing and computer vision fundamentals. Hands-on experience with model compression and pruning techniques in deep learning. Good exposure to various deep learning architectures, such as Artificial Neural Networks (ANN), Deep Neural Networks (DNN), Convolutional Neural Networks (CNN), Recurrent Neural Networks (RNN), and Long Short-Term Memory (LSTM) networks. Familiarity with GPU programming (e.g., CUDA, OpenCL) for efficient deep-learning computations. Pay is competitive as per market standards. Show more Show less

Cloud DevOps Engineer We are seeking a skilled and experienced Cloud DevOps Engineer to join our dynamic team. The ideal candidate will have a strong background in Amazon Web Services (AWS), with expertise in managing and optimizing cloud will be responsible for implementing secure, scalable, and highly available solutions using AWS services, CI/CD pipelines, and automation tools. Key Responsibilities Design, deploy, and manage scalable cloud infrastructure using AWS services, including Elastic Load Balancers (ELB) and Application Load Balancers (ALB). Configure and manage SSL routing and certificate management for secure application deployment. Develop and maintain infrastructure as code using tools like Terraform or CloudFormation. Create and manage CI/CD pipelines using Jenkins to automate build, test, and deployment processes. Monitor and troubleshoot production issues, ensuring high availability and performance of applications. Write and maintain scripts in Python or C++ to automate infrastructure tasks and improve operational efficiency. Collaborate with development and operations teams to ensure seamless integration and deployment of applications. Experience 25 years of experience in Cloud and DevOps roles. Proficient in Amazon Web Services (AWS), including ELB, ALB, and related cloud infrastructure. Strong experience with SSL routing and certificate management for secure application communication. Hands-on experience in Jenkins for building and managing CI/CD pipelines. Proficiency in Python or C++ for automation and infrastructure scripting. Experience with infrastructure as code (e.g., Terraform, Solid understanding of containerisation and orchestration (e.g., Docker, Kubernetes) is a plus. Preferred Skills Knowledge of monitoring tools like Prometheus and Grafana. Familiarity with logging tools such as ELK Stack. Experience with security best practices and compliance in cloud environments. Why Join us ? Opportunity to work with cutting-edge cloud technologies and tools. Collaborative work environment with growth and learning opportunities. Competitive compensation and benefits package. (ref:hirist.tech) Show more Show less