Technical Support Engineer

Who are we?

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.

Responsibilities

• Be part of a trading systems engineering team, dedicated to building out the core trading platforms.
• Work closely with cross functional teams to improve the system reliability, scalability and security.
• Engage in and improve the quality supporting the platform.
• Build and manage systems, infrastructure and applications through automation.
• Provide operational support to internal teams working on the platform.
• Work on improvements to bring in high efficiency, reduce latency, deploy systems faster.
• Practice sustainable incident response and blameless postmortems.
• Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents.
• Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity.
• Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity.
• Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems).
• Proactive approach to problem analysis and resolution of production incidents.
• Manage Issue tracking and prioritisation of day to day production incidents.
• Manage platform trading support initiatives (e.g. platform monitoring, reporting, release automation).

Minimum Qualification

• Bachelors with 5+ years of working experience as Site Reliability Engineering (SRE) / Devops Engineer
• Strong knowledge of Linux system internals (kernels, memory management, file systems & network I/O optimization) as well as bash scripting.
• Minimum 3-5 years experience in a Front Office Trading Floor or related application support experience.
• Need to be available to work in US (Night) Shift
• Good product knowledge in financial instruments including experience in managing front to back trading lifecycle and familiar with order life cycle (Equities, FX, Crypto etc).
• Experience with electronic trading platforms and OMS/EMS systems.
• Knowledge of ITIL practices including Incident, Problem and Change management.
• Experience with system monitoring platforms.
• Proven expertise optimizing systems for lowest latency performance and productionizing trading systems, from initial concept to full deployment, including on-prem and colocation.
• Strong working knowledge of network communications fundamentals TCP/IP and UDP
• Knowledge of FIX protocol, as well as familiarity with low latency multicast with Aeron.
• Strong skills around observability, debugging and performance tuning, with a willingness to dive-deep to determine the root cause,
• Effective communicator, with the ability to explain root causes in plain language, then outline plans and recommendations to remediate and ultimately to execute plans that systematically resolve issues.
• Demonstrated ability to build tools that enable rapid operational triage; leveraging logs, performance telemetry metrics and traces to make Grafana dashboards (or similar)
• Strong experience deploying and managing Cloud infrastructure with providers like AWS, Azure and/or GCP (accounts, profiles, IAM roles, Policies, service classes, instance types, etc.)
• Strong experience adapting workloads to use Cloud Native technologies, like kubernetes and docker etc. (Dockerfile, docker-compose, helm charts, deploy manifest, ingress wiring, service mesh, etc.)
• Expertise using devops deployment tooling, like Github Actions, Jenkins, ArgoCD and Ansible.
• Hands-on experience developing in one or more programming languages: C, C++, Java, Python, or Go.
• Proficient in utilizing C++ build systems such as CMake and building CI/CD pipelines for trading systems.
• Working knowledge of key backing services like mysql, PostgresDB, Redis, MongoDB, DynamoDB, Kafka, RabbitMQ, etc.

Key attributes critical to success:

• Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external counterparts..
• Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions.
• A sense of urgency, and an ability to deliver to deadlines in an environment where multiple competing requirements are a part of the job.
• Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion.
• Desire and ability to deliver improvements to the platform.

Preferred Qualification

• Extensive experience with DevOps for Deployment automation and App level support, as well as SRE and/or Linux systems Administrator for systems and infrastructure level support.
• Extensive experience in a Low Latency Electronic trading environment, where high performance is critical at all stages of the infrastructure, network and application design and implementation.
• Expertise in developing advanced observability capabilities (USE-RED signals, Tracing, front end observability etc)

Bonus Points:

• Experience with hardware acceleration technologies (FPGAs, GPUs, LPU, TPU).
• Experience with financial data security regulations (PCI DSS, SOC 2).
• Familiarity with algorithmic trading strategies and quantitative analysis concepts.