Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Adobe
>
Technical Support Engineer

Technical Support Engineer

Adobe

0 years

0 Lacs

noida uttar pradesh india

Posted:1 day ago| Platform:

Apply

Skills Required

support design communication typing service troubleshooting software training metrics imaging drive tracking database report

Work Mode

On-site

Job Type

Full Time

Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Requirements

Excellent communication skills (spoken & written) with a typing speed of 50 WPM or above.
Proven customer service skills with high patience and the ability to pacify difficult customers.
Experience in troubleshooting software on Windows and/or Mac operating systems.
Ability to manage a diverse workload in a team environment.
Training skills and a full-time graduate degree.
Proficient knowledge of Windows, Mac OS, and general desktop support issues and configurations.
Proficiency in using diagnostic tools and utilities such as Msconfig, Task Manager, and Event Viewer.
General cultural awareness, particularly for supporting customers in regions other than your own.
Ability to derive business intelligence from customer dashboards and product utilization metrics.
General knowledge of Adobe DME products, with advanced knowledge of at least one product being a plus.

Key Responsibilities

Deliver first-time resolution by handling customer requests and resolving technical and non-technical issues during the first contact.
Handle technical support issues for Digital Imaging Adobe Products (e.g., Photoshop, Lightroom, Bridge, Camera Raw, Dimension, Substance 3D).
Provide a professional and proficient standard of online support for global customers.
Communicate product value effectively and support conversions to drive adoption and revenue growth.
Accurately detail all customer interactions in a case tracking database.
Respond promptly to interactions and show responsibility in addressing issues.
Assess customer sentiment and advance issues as necessary.
Understand blocking issue handling procedures and the business impact of issues.
Report top call generators, severe issues, emerging trends, feature requests, and common how-to questions.
Forward customer concerns to the next level of support for further resolution.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

More Jobs at Adobe

Technical Support Engineer

uttar pradesh

Experience: Not specified

Salary: Not disclosed

Technical Support Engineer

noida, uttar pradesh, india

Experience: Not specified

Salary: Not disclosed

Principal Customer Success Manager

mumbai, maharashtra, india

15.0 - 15.0 yrs

Salary: Not disclosed

Developer Relations Engineer

noida, uttar pradesh, india

5.0 - 5.0 yrs

Salary: Not disclosed

Software Development Engineer

bengaluru east, karnataka, india

5.0 - 5.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Adobe

Software Development

San Jose CA

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Support Engineer