Define and own the
product roadmap
for core customer service and support modules (e.g., ticketing, workflow automation, chat/voice integrations, and AI-based support tools).
Translate product vision and customer needs into detailed
technical requirements, user stories, and acceptance criteria
.
Collaborate with engineering teams to ensure
technical feasibility, scalability, and performance
of new features.
Drive
API design and third-party integrations
with CRMs, communication platforms, and analytics tools.
Partner with UX/UI teams to craft intuitive, efficient interfaces for customer support agents and administrators.
Work with data and AI teams to embed
predictive insights, self-service, and chatbots
into the product suite.
Analyze usage data, customer feedback, and support metrics to identify opportunities for optimization and growth.
Serve as the technical liaison between product, engineering, and external stakeholders.
Prioritize backlog items and ensure timely, high-quality delivery in agile sprints.
Maintain thorough documentation and communicate product updates internally and externally.

Qualifications

Bachelor’s or Master’s degree in
Computer Science, Engineering, or a related field
.
4–8 years of experience in
product management
within a
SaaS or enterprise software environment
.
Strong understanding of
customer service technologies
such as ticketing, IVR, chatbots, and CRM systems.
Proven ability to write and discuss
technical specifications and API-level requirements
.
Hands-on experience with
cloud platforms (AWS, GCP, or Azure)
and
microservices architectures
.
Familiarity with
data analytics, machine learning, or AI-driven features
in customer support.
Experience working in
Agile / Scrum
environments.

Nice to Have

Prior experience with
B2B SaaS platforms
serving enterprise clients.
Knowledge of
contact center infrastructure, telephony, or omnichannel communication systems
.
Technical background as a
developer or solutions architect
before moving into product management.
Exposure to
security and compliance frameworks (SOC 2, GDPR, ISO 27001)
.

Company: ATS Services is a leading service provider in the Indian BFSI Industry. We inculcate a work environment that promotes diversity, embraces change and provides leadership opportunities. We provide consulting, services and IT solutions to our customers in the areas of credit & risk, risk analytics, development of scorecards and segmentation models, collections for retail and B2B Customers, Insurance retention and a variety of IT solutions in the areas of credit MIS, business intelligence and business process consulting and automation.

Benefits:

· Salary as per market norms +PF+ Insurance.

· 5 Days working

· Day Shift

· Lo

www.servicesats.com

If you are interested in above position, you can apply at hiring@servicesats.com

More Jobs at ATS Services Pvt Ltd

Technical Product Manager

faridabad, haryana, india

8.0 - 8.0 yrs

Salary: Not disclosed

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ATS Services Pvt Ltd

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Technical Product Manager

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Technical Product Manager (TPM)

Key Responsibilities

product roadmap

technical requirements, user stories, and acceptance criteria

technical feasibility, scalability, and performance

API design and third-party integrations

predictive insights, self-service, and chatbots

Qualifications

Computer Science, Engineering, or a related field

product management

SaaS or enterprise software environment

customer service technologies

technical specifications and API-level requirements

cloud platforms (AWS, GCP, or Azure)

microservices architectures

data analytics, machine learning, or AI-driven features

Agile / Scrum

Nice to Have

B2B SaaS platforms

contact center infrastructure, telephony, or omnichannel communication systems

developer or solutions architect

security and compliance frameworks (SOC 2, GDPR, ISO 27001)

Benefits:

· Lo

www.servicesats.com

More Jobs at ATS Services Pvt Ltd