Team Lead - Sales

Reboot Xp

2 - 7 years

4 - 5 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

kpi monitoring sales strategy team supervision sales process kra team management attrition control target achievement team handling shrinkage control shrinkage aht attrition sales team performance team coaching attrition management lead generation sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of sales representatives to achieve targets and improve performance.
Conduct regular coaching sessions to enhance skills, knowledge, and productivity of the team members.
Develop strategies to reduce shrinkage and attrition rates through effective people management practices.
Ensure timely completion of tasks, meet deadlines, and maintain high levels of customer satisfaction.
Analyze KPIs such as AHT, SLA management, target achievement, lead generation, and sales strategy to optimize team performance.

Desired Candidate Profile

Proven track record in controlling attrition rate (attrition control) with excellent communication skills.
Ability to manage multiple priorities simultaneously while meeting tight deadlines under pressure situations.
2-7 years of experience in BPO/Call Centre industry with expertise in team handling, team management, team coaching, team supervision.

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