Reboot XP is hiring for Sr. OPS Manager - BPO SalesJob Location - Sector 58, NoidaQualification - Graduate Experience - Min 4 years as a Manager OPS or 1 year a Sr. Manager OPSDomain - BPO/Sales VoiceSalary Package - Upto 15 LPAFor Interview, visit our office in between Monday to Saturday (10AM - 3PM) or share resume at dinkar.mahajan@rebootxp.com

Job Description:We are looking for an experienced Assistant Manager - HR (BHR) to join our team in Gurgaon. The ideal candidate will be responsible for end-to-end HR operations, talent acquisition, employee relations, and key BHR activities, ensuring a seamless employee experience and alignment with business goals.Key Responsibilities:1. HR Operations:Manage employee life cycle processes, including onboarding, exits, payroll coordination, and benefits administration.Ensure HR compliance with labour laws and company policies.Handle HRMS and other HR-related systems efficiently.2. Recruitment & Talent Acquisition:Partner with business leaders to understand hiring needs and execute recruitment strategies.Source, screen, and manage the hiring process for key roles.Ensure a seamless candidate experience and improve employer branding.3. Employee Relations (ER):Act as a point of contact for employee grievances and provide resolutions.Support disciplinary processes, conflict resolution, and policy adherence.Drive employee engagement initiatives to foster a positive work culture.4. Business HR (BHR) Activities:Work closely with business leaders to understand workforce needs and align HR strategies.Implement HR programs that drive performance, retention, and career development.Conduct regular HR analytics and reports to support decision-making.Qualifications & Skills:Graduate /MBA in HR or equivalent qualification.3-6 years of experience in HR operations, recruitment, and employee relations.Strong knowledge of labour laws and HR best practices.Excellent communication, stakeholder management, and problem-solving skills.Proficiency in HRMS and data-driven decision-making. Interested candidates can share their CVs at monisha.dhalwal@rebootxp.com and 7048967959

Reboot XP is hiring for a Process Trainer - BPO Sales ProcessJob Location - Noida & GurugramSkills & Qualifications -- Graduate- Min 2 years of Process Trainer experience from BPO process- Must have good knowledge- Good Spoken English & Hindi skillsFor interview - Visit our office in between Monday to Saturday (11AM - 3PM) and meet Dinkar Mahajan or share resume at dinkar.mahajan@rebootxp.com with the subject line Process Trainer Profile

Reboot XP is hiring for a Assistant Operations Manager - BPO Sales ProcessJob Location - Noida & GurugramSkills & Qualifications -- Graduate- Min 2 years of Assistant Manager experience from BPO sales process- Must have good knowledge- Good Spoken English & Hindi skillsFor interview - Visit our office in between Monday to Saturday (11AM - 3PM) and meet Dinkar Mahajan or share resume at dinkar.mahajan@rebootxp.com with the subject line AM OPS Profile

Reboot XP is hiring for a Team Leader - BPO Sales ProcessJob Location - Noida & GurugramSkills & Qualifications -- Graduate - Min 2 years of TL experience from BPO sales process- Must have good knowledge- Good Spoken English & Hindi skillsFor interview - Visit our office in between Monday to Saturday (11AM - 3PM) and meet Dinkar Mahajan or share resume at dinkar.mahajan@rebootxp.com with the subject line TL Profile

Reboot XP is hiring for a Quality Analyst - BPO Sales ProcessJob Location - Noida & GurugramSkills & Qualifications -- Graduate- Min 2 years of QA experience from BPO process- Must have good knowledge- Good Spoken English & Hindi skillsFor interview - Visit our office in between Monday to Saturday (11AM - 3PM) and meet Dinkar Mahajan or share resume at dinkar.mahajan@rebootxp.com with the subject line QA Profile

Mega WALK-IN Drive for Sales executive for Gurgaon Date: 27th Mar 2025Time: 10:30 AM - 5:00 PMCompany :Reboot XPVenue:: 249 G, Udyog Vihar, Phase 4, Gurgaon. Location: GurgaonWork module: Work from officeShifts: 6 days Job Description:Are you a driven individual with a passion for sales? reboot XP is looking for a Tele sales Executive to join our team in Gurugram. As a Tele sales Executive, you will be responsible for providing exceptional Sales experience. If you have excellent communication skills, a knack for multitasking, and a results-oriented mindset, we want to hear from you! Responsibilities: Direct Revenue Generation: Implement tele sales strategies to meet and exceed revenue targets. Engage with potential clients to effectively promote our services. Consultative Sales Approach: Conduct in-depth discussions with clients to understand their needs and provide tailored solutions. Highlight the benefits and value propositions of our services. Client Relationship Management: Build and maintain strong relationships with clients, particularly doctors, by delivering exceptional customer experiences. Product Knowledge: Stay updated on our services, features, and industry trends. Articulate the unique selling points of our services to potential clients. Data Management and Reporting: Maintain accurate records of client interactions. Prepare regular reports on sales activities, pipeline status, and achievements.Qualifications: Bachelor's degree in any discipline 2-4 years of proven experience in inside sales, preferably in tele sales or healthcare Excellent communication skills, both verbal and written Ability to work independently and as part of a team Results-oriented mindset with a focus on achieving targetsReady to apply? Contact us: 7048967959 / 9311240715 Email: monisha.dhalwal@rebootxp.com / deepti.2813@rebootxp.comThanks and Regards,HR

Role & responsibilities: : Team Management: Lead and supervise our contact center squad to hit productivity and performance goals. Guide, coach, and mentor team members for skill boosts. Regularly evaluate performance and provide constructive feedback for growth.Preferred candidate profile : Operations Management: Keep an eye on daily contact center operations, including inbound and outbound calls, emails, and other communication channels. Watch over key performance indicators (KPIs) like Shrinkage, Attrition, Average Handling Time (AHT), Agent Productivity, Call Quality adherence to scripts, and Customer Satisfaction Metrics & Sales Targets. Implement strategies to streamline workflow and ramp up efficiency.Perks and benefits : Lucrative Incentives

Role & responsibilities - Sales for the healthcare process, engaging with doctors to promote packages aimed at supporting their business development. Preferred candidate profile - Tele SalesPerks and benefits - Lucrative Performance Based Incentive Plans upto 25K

Responsibilities: Team Leadership and Development:- Supervise, mentor, and motivate a team of contact center agents & Team Leaders to achieve performance targets and deliver exceptional service.- Ensure coaching and training to enhance agents' & Team Leaders' skills and promote professional growth.- Foster a positive and collaborative work environment that encourages teamwork and employee engagement. Operational Management:- Oversee day-to-day operations of the contact center, including call volume management, staffing levels, and adherence to service level agreements (SLAs).- Monitor key performance indicators (KPIs) and metrics to identify trends, address issues, and drive performance improvements.- Implement strategies to optimize workforce management, scheduling, and resource allocation to meet service goals efficiently. Quality Assurance and Performance Management:- Develop and implement quality assurance programs to ensure consistent service delivery and adherence to company standards.- Conduct regular performance evaluations and provide feedback to agents & Team Leaders to support their professional development and improve performance.- Analyze customer feedback, agent interactions & Team Leaders' performance to identify areas for improvement and implement targeted training and process enhancements. Technology and Process Optimization:- Collaborate with IT and other stakeholders to identify opportunities for automation, process improvements, and technology enhancements.- Implement and leverage contact center technology solutions effectively to improve efficiency, enhance customer experiences, and streamline operations.- Ensure compliance with regulatory requirements and industry best practices related to contact center operations and data security. Customer Experience Enhancement:- Champion a customer-centric approach to service delivery and continuously seek ways to enhance the customer experience & Sales Delivery.- Identify and address customer pain points, escalations, and service issues in a timely and effective manner.- Collaborate with cross-functional teams to implement customer-focused initiatives and drive customer loyalty and satisfaction.

Trainer should possess strong expertise in delivering tailored training programs, with a deep understanding of BPO processes and services. Key skills include excellent communication, coaching, and mentoring abilities to effectively train employees and enhance their performance. The trainer must be adaptable, adjusting training content to meet diverse learning styles, and capable of monitoring performance to identify and address skill gaps. Strong presentation skills, problem-solving abilities, and conflict resolution expertise are essential, along with the ability to foster team collaboration and manage training schedules efficiently. Proficiency in BPO tools such as CRM systems and performance tracking software is also crucial for success in this role.

Key Responsibilities:Conduct quality evaluations of customer interactions (calls, emails, chats) handled by contact center representatives.Assess adherence to established quality standards, procedures, and regulatory requirements.Provide constructive feedback and coaching to agents based on evaluation results to drive performance improvement.Identify trends and patterns in quality data and recommend process enhancements or training interventions.Collaborate with training and operations teams to develop and implement quality improvement initiatives.Participate in calibration sessions to ensure consistency and accuracy in quality evaluations.Generate and analyze quality reports to track performance metrics and trends over time.Conduct root cause analysis of quality issues and contribute to corrective and preventive actions.Stay updated on industry best practices and quality assurance trends.Assist in the development and maintenance of quality assurance guidelines, checklists, and procedures.

rebootXP is hiring for Team Lead - E-commerce Sales ProcessQualification - Graduate Skills - Good spoken English and team handling Experience - Min 1 year of Team Lead experience (Preferred from BPO Sales)Joining - Immediate joiners preferred For Interview visit our office in between Monday to Saturday (10AM - 3PM) with reference id "Dinkar Mahajan" or share resume at dinkar.mahajan@rebootxp.comOffice Address - rebootXP - C28, Sector 55, Noida